mirror of
https://gitea.mueller.network/extern/django-helpdesk.git
synced 2024-12-25 16:18:51 +01:00
almost auto-fix on misc files
This commit is contained in:
Alex Barcelo
parent
3c35473265
commit
30e3aa55aa
@ -35,6 +35,7 @@ class CustomFieldMixin(object):
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"""
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Mixin that provides a method to turn CustomFields into an actual field
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"""
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def customfield_to_field(self, field, instanceargs):
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if field.data_type == 'varchar':
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fieldclass = forms.CharField
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@ -76,6 +77,7 @@ class CustomFieldMixin(object):
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class EditTicketForm(CustomFieldMixin, forms.ModelForm):
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class Meta:
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model = Ticket
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exclude = ('created', 'modified', 'status', 'on_hold', 'resolution', 'last_escalation', 'assigned_to')
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@ -93,11 +95,11 @@ class EditTicketForm(CustomFieldMixin, forms.ModelForm):
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except TicketCustomFieldValue.DoesNotExist:
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initial_value = None
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instanceargs = {
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'label': field.label,
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'help_text': field.help_text,
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'required': field.required,
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'initial': initial_value,
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}
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'label': field.label,
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'help_text': field.help_text,
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'required': field.required,
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'initial': initial_value,
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}
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self.customfield_to_field(field, instanceargs)
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@ -118,6 +120,7 @@ class EditTicketForm(CustomFieldMixin, forms.ModelForm):
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class EditFollowUpForm(forms.ModelForm):
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class Meta:
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model = FollowUp
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exclude = ('date', 'user',)
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@ -133,28 +136,28 @@ class TicketForm(CustomFieldMixin, forms.Form):
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label=_('Queue'),
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required=True,
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choices=()
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)
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)
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title = forms.CharField(
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max_length=100,
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required=True,
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widget=forms.TextInput(attrs={'size':'60'}),
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widget=forms.TextInput(attrs={'size': '60'}),
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label=_('Summary of the problem'),
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)
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)
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submitter_email = forms.EmailField(
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required=False,
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label=_('Submitter E-Mail Address'),
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widget=forms.TextInput(attrs={'size':'60'}),
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widget=forms.TextInput(attrs={'size': '60'}),
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help_text=_('This e-mail address will receive copies of all public '
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'updates to this ticket.'),
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)
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'updates to this ticket.'),
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)
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body = forms.CharField(
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widget=forms.Textarea(attrs={'cols': 47, 'rows': 15}),
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label=_('Description of Issue'),
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required=True,
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)
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)
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assigned_to = forms.ChoiceField(
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choices=(),
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@ -162,7 +165,7 @@ class TicketForm(CustomFieldMixin, forms.Form):
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label=_('Case owner'),
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help_text=_('If you select an owner other than yourself, they\'ll be '
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'e-mailed details of this ticket immediately.'),
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)
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)
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priority = forms.ChoiceField(
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choices=Ticket.PRIORITY_CHOICES,
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@ -170,13 +173,13 @@ class TicketForm(CustomFieldMixin, forms.Form):
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initial='3',
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label=_('Priority'),
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help_text=_('Please select a priority carefully. If unsure, leave it as \'3\'.'),
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)
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)
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due_date = forms.DateTimeField(
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widget=extras.SelectDateWidget,
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required=False,
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label=_('Due on'),
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)
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)
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def clean_due_date(self):
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data = self.cleaned_data['due_date']
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@ -189,7 +192,7 @@ class TicketForm(CustomFieldMixin, forms.Form):
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required=False,
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label=_('Attach File'),
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help_text=_('You can attach a file such as a document or screenshot to this ticket.'),
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)
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)
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def __init__(self, *args, **kwargs):
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"""
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@ -198,10 +201,10 @@ class TicketForm(CustomFieldMixin, forms.Form):
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super(TicketForm, self).__init__(*args, **kwargs)
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for field in CustomField.objects.all():
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instanceargs = {
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'label': field.label,
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'help_text': field.help_text,
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'required': field.required,
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}
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'label': field.label,
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'help_text': field.help_text,
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'required': field.required,
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}
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self.customfield_to_field(field, instanceargs)
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@ -263,7 +266,7 @@ class TicketForm(CustomFieldMixin, forms.Form):
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filename=filename,
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mime_type=mimetypes.guess_type(filename)[0] or 'application/octet-stream',
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size=file.size,
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)
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)
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a.file.save(file.name, file, save=False)
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a.save()
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@ -288,7 +291,7 @@ class TicketForm(CustomFieldMixin, forms.Form):
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sender=q.from_address,
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fail_silently=True,
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files=files,
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)
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)
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messages_sent_to.append(t.submitter_email)
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if t.assigned_to and \
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@ -303,7 +306,7 @@ class TicketForm(CustomFieldMixin, forms.Form):
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sender=q.from_address,
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fail_silently=True,
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files=files,
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)
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)
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messages_sent_to.append(t.assigned_to.email)
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if q.new_ticket_cc and q.new_ticket_cc not in messages_sent_to:
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@ -314,7 +317,7 @@ class TicketForm(CustomFieldMixin, forms.Form):
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sender=q.from_address,
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fail_silently=True,
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files=files,
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)
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)
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messages_sent_to.append(q.new_ticket_cc)
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if q.updated_ticket_cc and \
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@ -327,7 +330,7 @@ class TicketForm(CustomFieldMixin, forms.Form):
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sender=q.from_address,
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fail_silently=True,
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files=files,
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)
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)
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return t
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@ -337,20 +340,20 @@ class PublicTicketForm(CustomFieldMixin, forms.Form):
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label=_('Queue'),
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required=True,
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choices=()
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)
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)
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title = forms.CharField(
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max_length=100,
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required=True,
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widget=forms.TextInput(),
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label=_('Summary of your query'),
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)
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)
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submitter_email = forms.EmailField(
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required=True,
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label=_('Your E-Mail Address'),
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help_text=_('We will e-mail you when your ticket is updated.'),
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)
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)
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body = forms.CharField(
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widget=forms.Textarea(),
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@ -358,7 +361,7 @@ class PublicTicketForm(CustomFieldMixin, forms.Form):
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required=True,
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help_text=_('Please be as descriptive as possible, including any '
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'details we may need to address your query.'),
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)
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)
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priority = forms.ChoiceField(
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choices=Ticket.PRIORITY_CHOICES,
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@ -366,20 +369,20 @@ class PublicTicketForm(CustomFieldMixin, forms.Form):
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initial='3',
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label=_('Urgency'),
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help_text=_('Please select a priority carefully.'),
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)
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)
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due_date = forms.DateTimeField(
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widget=extras.SelectDateWidget,
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required=False,
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label=_('Due on'),
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)
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)
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attachment = forms.FileField(
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required=False,
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label=_('Attach File'),
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help_text=_('You can attach a file such as a document or screenshot to this ticket.'),
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max_length=1000,
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)
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)
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def __init__(self, *args, **kwargs):
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"""
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@ -388,10 +391,10 @@ class PublicTicketForm(CustomFieldMixin, forms.Form):
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super(PublicTicketForm, self).__init__(*args, **kwargs)
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for field in CustomField.objects.filter(staff_only=False):
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instanceargs = {
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'label': field.label,
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'help_text': field.help_text,
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'required': field.required,
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}
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'label': field.label,
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'help_text': field.help_text,
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'required': field.required,
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}
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self.customfield_to_field(field, instanceargs)
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@ -411,7 +414,7 @@ class PublicTicketForm(CustomFieldMixin, forms.Form):
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description=self.cleaned_data['body'],
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priority=self.cleaned_data['priority'],
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due_date=self.cleaned_data['due_date'],
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)
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)
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if q.default_owner and not t.assigned_to:
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t.assigned_to = q.default_owner
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@ -433,7 +436,7 @@ class PublicTicketForm(CustomFieldMixin, forms.Form):
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date=timezone.now(),
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public=True,
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comment=self.cleaned_data['body'],
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)
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)
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f.save()
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@ -447,7 +450,7 @@ class PublicTicketForm(CustomFieldMixin, forms.Form):
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filename=filename,
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mime_type=mimetypes.guess_type(filename)[0] or 'application/octet-stream',
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size=file.size,
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)
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)
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a.file.save(file.name, file, save=False)
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a.save()
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@ -467,7 +470,7 @@ class PublicTicketForm(CustomFieldMixin, forms.Form):
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sender=q.from_address,
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fail_silently=True,
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files=files,
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)
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)
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messages_sent_to.append(t.submitter_email)
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if t.assigned_to and \
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@ -481,7 +484,7 @@ class PublicTicketForm(CustomFieldMixin, forms.Form):
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sender=q.from_address,
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fail_silently=True,
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files=files,
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)
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)
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messages_sent_to.append(t.assigned_to.email)
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if q.new_ticket_cc and q.new_ticket_cc not in messages_sent_to:
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@ -492,7 +495,7 @@ class PublicTicketForm(CustomFieldMixin, forms.Form):
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sender=q.from_address,
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fail_silently=True,
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files=files,
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)
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)
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messages_sent_to.append(q.new_ticket_cc)
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if q.updated_ticket_cc and \
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@ -505,7 +508,7 @@ class PublicTicketForm(CustomFieldMixin, forms.Form):
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sender=q.from_address,
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fail_silently=True,
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files=files,
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)
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)
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return t
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@ -515,25 +518,25 @@ class UserSettingsForm(forms.Form):
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label=_('Show Ticket List on Login?'),
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help_text=_('Display the ticket list upon login? Otherwise, the dashboard is shown.'),
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required=False,
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)
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)
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email_on_ticket_change = forms.BooleanField(
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label=_('E-mail me on ticket change?'),
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help_text=_('If you\'re the ticket owner and the ticket is changed via the web by somebody else, do you want to receive an e-mail?'),
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required=False,
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)
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)
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email_on_ticket_assign = forms.BooleanField(
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label=_('E-mail me when assigned a ticket?'),
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help_text=_('If you are assigned a ticket via the web, do you want to receive an e-mail?'),
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required=False,
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)
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)
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email_on_ticket_apichange = forms.BooleanField(
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label=_('E-mail me when a ticket is changed via the API?'),
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help_text=_('If a ticket is altered by the API, do you want to receive an e-mail?'),
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required=False,
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)
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)
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tickets_per_page = forms.IntegerField(
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label=_('Number of tickets to show per page'),
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@ -541,22 +544,24 @@ class UserSettingsForm(forms.Form):
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required=False,
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min_value=1,
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max_value=1000,
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)
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)
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use_email_as_submitter = forms.BooleanField(
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label=_('Use my e-mail address when submitting tickets?'),
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help_text=_('When you submit a ticket, do you want to automatically use your e-mail address as the submitter address? You can type a different e-mail address when entering the ticket if needed, this option only changes the default.'),
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required=False,
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)
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)
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class EmailIgnoreForm(forms.ModelForm):
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class Meta:
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model = IgnoreEmail
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exclude = []
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class TicketCCForm(forms.ModelForm):
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class Meta:
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model = TicketCC
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exclude = ('ticket',)
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@ -571,6 +576,7 @@ class TicketCCForm(forms.ModelForm):
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class TicketDependencyForm(forms.ModelForm):
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class Meta:
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model = TicketDependency
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exclude = ('ticket',)
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@ -109,7 +109,7 @@ def send_templated_mail(template_name,
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text_part = template_func(
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"%s{%% include '%s' %%}" % (t.plain_text, footer_file)
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).render(context)
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).render(context)
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email_html_base_file = os.path.join('helpdesk', locale, 'email_html_base.html')
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@ -233,8 +233,8 @@ def safe_template_context(ticket):
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context = {
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'queue': {},
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'ticket': {},
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}
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'ticket': {}
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}
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queue = ticket.queue
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for field in ('title', 'slug', 'email_address', 'from_address', 'locale'):
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@ -21,6 +21,7 @@ from helpdesk.models import EscalationExclusion, Queue
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class Command(BaseCommand):
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def __init__(self):
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BaseCommand.__init__(self)
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@ -42,7 +43,7 @@ class Command(BaseCommand):
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default=False,
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dest='escalate-verbosely',
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help='Display a list of dates excluded'),
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)
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)
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def handle(self, *args, **options):
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days = options['days']
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@ -25,6 +25,7 @@ from helpdesk.models import Queue
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class Command(BaseCommand):
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def __init__(self):
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BaseCommand.__init__(self)
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@ -32,7 +33,7 @@ class Command(BaseCommand):
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make_option(
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'--queues', '-q',
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help='Queues to include (default: all). Use queue slugs'),
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)
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)
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def handle(self, *args, **options):
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queue_slugs = options['queues']
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@ -71,4 +72,3 @@ class Command(BaseCommand):
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)
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except IntegrityError:
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self.stdout.write(" .. permission already existed, skipping")
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@ -4,7 +4,7 @@ django-helpdesk - A Django powered ticket tracker for small enterprise.
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See LICENSE for details.
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create_usersettings.py - Easy way to create helpdesk-specific settings for
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create_usersettings.py - Easy way to create helpdesk-specific settings for
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users who don't yet have them.
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"""
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@ -28,6 +28,7 @@ from helpdesk.lib import send_templated_mail, safe_template_context
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class Command(BaseCommand):
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def __init__(self):
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BaseCommand.__init__(self)
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@ -40,7 +41,7 @@ class Command(BaseCommand):
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action='store_true',
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default=False,
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help='Display a list of dates excluded'),
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)
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)
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def handle(self, *args, **options):
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verbose = False
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@ -88,17 +89,17 @@ def escalate_tickets(queues, verbose):
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print("Processing: %s" % q)
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for t in q.ticket_set.filter(
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Q(status=Ticket.OPEN_STATUS)
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| Q(status=Ticket.REOPENED_STATUS)
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).exclude(
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priority=1
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).filter(
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Q(on_hold__isnull=True)
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| Q(on_hold=False)
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).filter(
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Q(last_escalation__lte=req_last_escl_date)
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| Q(last_escalation__isnull=True, created__lte=req_last_escl_date)
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):
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Q(status=Ticket.OPEN_STATUS) |
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Q(status=Ticket.REOPENED_STATUS)
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).exclude(
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priority=1
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).filter(
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Q(on_hold__isnull=True) |
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Q(on_hold=False)
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).filter(
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Q(last_escalation__lte=req_last_escl_date) |
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Q(last_escalation__isnull=True, created__lte=req_last_escl_date)
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):
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t.last_escalation = timezone.now()
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t.priority -= 1
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@ -113,7 +114,7 @@ def escalate_tickets(queues, verbose):
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recipients=t.submitter_email,
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sender=t.queue.from_address,
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fail_silently=True,
|
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)
|
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)
|
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|
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if t.queue.updated_ticket_cc:
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send_templated_mail(
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@ -122,7 +123,7 @@ def escalate_tickets(queues, verbose):
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recipients=t.queue.updated_ticket_cc,
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sender=t.queue.from_address,
|
||||
fail_silently=True,
|
||||
)
|
||||
)
|
||||
|
||||
if t.assigned_to:
|
||||
send_templated_mail(
|
||||
@ -131,14 +132,14 @@ def escalate_tickets(queues, verbose):
|
||||
recipients=t.assigned_to.email,
|
||||
sender=t.queue.from_address,
|
||||
fail_silently=True,
|
||||
)
|
||||
)
|
||||
|
||||
if verbose:
|
||||
print(" - Esclating %s from %s>%s" % (
|
||||
t.ticket,
|
||||
t.priority+1,
|
||||
t.priority + 1,
|
||||
t.priority
|
||||
)
|
||||
)
|
||||
)
|
||||
|
||||
f = FollowUp(
|
||||
|
||||
@ -48,7 +48,9 @@ STRIPPED_SUBJECT_STRINGS = [
|
||||
"Automatic reply: ",
|
||||
]
|
||||
|
||||
|
||||
class Command(BaseCommand):
|
||||
|
||||
def __init__(self):
|
||||
BaseCommand.__init__(self)
|
||||
|
||||
@ -58,7 +60,7 @@ class Command(BaseCommand):
|
||||
default=False,
|
||||
action='store_true',
|
||||
help='Hide details about each queue/message as they are processed'),
|
||||
)
|
||||
)
|
||||
|
||||
help = 'Process Jutda Helpdesk queues and process e-mails via ' \
|
||||
'POP3/IMAP as required, feeding them into the helpdesk.'
|
||||
@ -74,7 +76,7 @@ def process_email(quiet=False):
|
||||
allow_email_submission=True):
|
||||
|
||||
if not q.email_box_last_check:
|
||||
q.email_box_last_check = timezone.now()-timedelta(minutes=30)
|
||||
q.email_box_last_check = timezone.now() - timedelta(minutes=30)
|
||||
|
||||
if not q.email_box_interval:
|
||||
q.email_box_interval = 0
|
||||
@ -176,7 +178,7 @@ def process_queue(q, quiet=False):
|
||||
ticket = ticket_from_message(message=data[0][1], queue=q, quiet=quiet)
|
||||
if ticket:
|
||||
server.store(num, '+FLAGS', '\\Deleted')
|
||||
|
||||
|
||||
server.expunge()
|
||||
server.close()
|
||||
server.logout()
|
||||
@ -221,7 +223,7 @@ def ticket_from_message(message, queue, quiet):
|
||||
return False
|
||||
return True
|
||||
|
||||
matchobj = re.match(r".*\["+queue.slug+"-(?P<id>\d+)\]", subject)
|
||||
matchobj = re.match(r".*\[" + queue.slug + "-(?P<id>\d+)\]", subject)
|
||||
if matchobj:
|
||||
# This is a reply or forward.
|
||||
ticket = matchobj.group('id')
|
||||
@ -254,7 +256,7 @@ def ticket_from_message(message, queue, quiet):
|
||||
'filename': name,
|
||||
'content': part.get_payload(decode=True),
|
||||
'type': part.get_content_type()},
|
||||
)
|
||||
)
|
||||
|
||||
counter += 1
|
||||
|
||||
@ -317,7 +319,7 @@ def ticket_from_message(message, queue, quiet):
|
||||
if t.status == Ticket.REOPENED_STATUS:
|
||||
f.new_status = Ticket.REOPENED_STATUS
|
||||
f.title = _('Ticket Re-Opened by E-Mail Received from %(sender_email)s' % {'sender_email': sender_email})
|
||||
|
||||
|
||||
f.save()
|
||||
|
||||
if not quiet:
|
||||
@ -332,7 +334,7 @@ def ticket_from_message(message, queue, quiet):
|
||||
filename=filename,
|
||||
mime_type=file['type'],
|
||||
size=len(file['content']),
|
||||
)
|
||||
)
|
||||
a.file.save(filename, ContentFile(file['content']), save=False)
|
||||
a.save()
|
||||
if not quiet:
|
||||
@ -349,7 +351,7 @@ def ticket_from_message(message, queue, quiet):
|
||||
recipients=sender_email,
|
||||
sender=queue.from_address,
|
||||
fail_silently=True,
|
||||
)
|
||||
)
|
||||
|
||||
if queue.new_ticket_cc:
|
||||
send_templated_mail(
|
||||
@ -358,7 +360,7 @@ def ticket_from_message(message, queue, quiet):
|
||||
recipients=queue.new_ticket_cc,
|
||||
sender=queue.from_address,
|
||||
fail_silently=True,
|
||||
)
|
||||
)
|
||||
|
||||
if queue.updated_ticket_cc and queue.updated_ticket_cc != queue.new_ticket_cc:
|
||||
send_templated_mail(
|
||||
@ -367,7 +369,7 @@ def ticket_from_message(message, queue, quiet):
|
||||
recipients=queue.updated_ticket_cc,
|
||||
sender=queue.from_address,
|
||||
fail_silently=True,
|
||||
)
|
||||
)
|
||||
|
||||
else:
|
||||
context.update(comment=f.comment)
|
||||
@ -384,7 +386,7 @@ def ticket_from_message(message, queue, quiet):
|
||||
recipients=t.assigned_to.email,
|
||||
sender=queue.from_address,
|
||||
fail_silently=True,
|
||||
)
|
||||
)
|
||||
|
||||
if queue.updated_ticket_cc:
|
||||
send_templated_mail(
|
||||
@ -393,11 +395,10 @@ def ticket_from_message(message, queue, quiet):
|
||||
recipients=queue.updated_ticket_cc,
|
||||
sender=queue.from_address,
|
||||
fail_silently=True,
|
||||
)
|
||||
)
|
||||
|
||||
return t
|
||||
|
||||
|
||||
if __name__ == '__main__':
|
||||
process_email()
|
||||
|
||||
|
||||
@ -36,7 +36,7 @@ class Queue(models.Model):
|
||||
title = models.CharField(
|
||||
_('Title'),
|
||||
max_length=100,
|
||||
)
|
||||
)
|
||||
|
||||
slug = models.SlugField(
|
||||
_('Slug'),
|
||||
@ -44,7 +44,7 @@ class Queue(models.Model):
|
||||
unique=True,
|
||||
help_text=_('This slug is used when building ticket ID\'s. Once set, '
|
||||
'try not to change it or e-mailing may get messy.'),
|
||||
)
|
||||
)
|
||||
|
||||
email_address = models.EmailField(
|
||||
_('E-Mail Address'),
|
||||
@ -53,7 +53,7 @@ class Queue(models.Model):
|
||||
help_text=_('All outgoing e-mails for this queue will use this e-mail '
|
||||
'address. If you use IMAP or POP3, this should be the e-mail '
|
||||
'address for that mailbox.'),
|
||||
)
|
||||
)
|
||||
|
||||
locale = models.CharField(
|
||||
_('Locale'),
|
||||
@ -62,14 +62,14 @@ class Queue(models.Model):
|
||||
null=True,
|
||||
help_text=_('Locale of this queue. All correspondence in this '
|
||||
'queue will be in this language.'),
|
||||
)
|
||||
)
|
||||
|
||||
allow_public_submission = models.BooleanField(
|
||||
_('Allow Public Submission?'),
|
||||
blank=True,
|
||||
default=False,
|
||||
help_text=_('Should this queue be listed on the public submission form?'),
|
||||
)
|
||||
)
|
||||
|
||||
allow_email_submission = models.BooleanField(
|
||||
_('Allow E-Mail Submission?'),
|
||||
@ -77,7 +77,7 @@ class Queue(models.Model):
|
||||
default=False,
|
||||
help_text=_('Do you want to poll the e-mail box below for new '
|
||||
'tickets?'),
|
||||
)
|
||||
)
|
||||
|
||||
escalate_days = models.IntegerField(
|
||||
_('Escalation Days'),
|
||||
@ -85,7 +85,7 @@ class Queue(models.Model):
|
||||
null=True,
|
||||
help_text=_('For tickets which are not held, how often do you wish to '
|
||||
'increase their priority? Set to 0 for no escalation.'),
|
||||
)
|
||||
)
|
||||
|
||||
new_ticket_cc = models.CharField(
|
||||
_('New Ticket CC Address'),
|
||||
@ -95,7 +95,7 @@ class Queue(models.Model):
|
||||
help_text=_('If an e-mail address is entered here, then it will '
|
||||
'receive notification of all new tickets created for this queue. '
|
||||
'Enter a comma between multiple e-mail addresses.'),
|
||||
)
|
||||
)
|
||||
|
||||
updated_ticket_cc = models.CharField(
|
||||
_('Updated Ticket CC Address'),
|
||||
@ -106,7 +106,7 @@ class Queue(models.Model):
|
||||
'receive notification of all activity (new tickets, closed '
|
||||
'tickets, updates, reassignments, etc) for this queue. Separate '
|
||||
'multiple addresses with a comma.'),
|
||||
)
|
||||
)
|
||||
|
||||
email_box_type = models.CharField(
|
||||
_('E-Mail Box Type'),
|
||||
@ -116,7 +116,7 @@ class Queue(models.Model):
|
||||
null=True,
|
||||
help_text=_('E-Mail server type for creating tickets automatically '
|
||||
'from a mailbox - both POP3 and IMAP are supported.'),
|
||||
)
|
||||
)
|
||||
|
||||
email_box_host = models.CharField(
|
||||
_('E-Mail Hostname'),
|
||||
@ -125,7 +125,7 @@ class Queue(models.Model):
|
||||
null=True,
|
||||
help_text=_('Your e-mail server address - either the domain name or '
|
||||
'IP address. May be "localhost".'),
|
||||
)
|
||||
)
|
||||
|
||||
email_box_port = models.IntegerField(
|
||||
_('E-Mail Port'),
|
||||
@ -134,7 +134,7 @@ class Queue(models.Model):
|
||||
help_text=_('Port number to use for accessing e-mail. Default for '
|
||||
'POP3 is "110", and for IMAP is "143". This may differ on some '
|
||||
'servers. Leave it blank to use the defaults.'),
|
||||
)
|
||||
)
|
||||
|
||||
email_box_ssl = models.BooleanField(
|
||||
_('Use SSL for E-Mail?'),
|
||||
@ -142,7 +142,7 @@ class Queue(models.Model):
|
||||
default=False,
|
||||
help_text=_('Whether to use SSL for IMAP or POP3 - the default ports '
|
||||
'when using SSL are 993 for IMAP and 995 for POP3.'),
|
||||
)
|
||||
)
|
||||
|
||||
email_box_user = models.CharField(
|
||||
_('E-Mail Username'),
|
||||
@ -150,7 +150,7 @@ class Queue(models.Model):
|
||||
blank=True,
|
||||
null=True,
|
||||
help_text=_('Username for accessing this mailbox.'),
|
||||
)
|
||||
)
|
||||
|
||||
email_box_pass = models.CharField(
|
||||
_('E-Mail Password'),
|
||||
@ -158,7 +158,7 @@ class Queue(models.Model):
|
||||
blank=True,
|
||||
null=True,
|
||||
help_text=_('Password for the above username'),
|
||||
)
|
||||
)
|
||||
|
||||
email_box_imap_folder = models.CharField(
|
||||
_('IMAP Folder'),
|
||||
@ -169,7 +169,7 @@ class Queue(models.Model):
|
||||
'from? This allows you to use one IMAP account for multiple '
|
||||
'queues, by filtering messages on your IMAP server into separate '
|
||||
'folders. Default: INBOX.'),
|
||||
)
|
||||
)
|
||||
|
||||
permission_name = models.CharField(
|
||||
_('Django auth permission name'),
|
||||
@ -178,8 +178,7 @@ class Queue(models.Model):
|
||||
null=True,
|
||||
editable=False,
|
||||
help_text=_('Name used in the django.contrib.auth permission system'),
|
||||
)
|
||||
|
||||
)
|
||||
|
||||
email_box_interval = models.IntegerField(
|
||||
_('E-Mail Check Interval'),
|
||||
@ -187,14 +186,14 @@ class Queue(models.Model):
|
||||
blank=True,
|
||||
null=True,
|
||||
default='5',
|
||||
)
|
||||
)
|
||||
|
||||
email_box_last_check = models.DateTimeField(
|
||||
blank=True,
|
||||
null=True,
|
||||
editable=False,
|
||||
# This is updated by management/commands/get_mail.py.
|
||||
)
|
||||
)
|
||||
|
||||
socks_proxy_type = models.CharField(
|
||||
_('Socks Proxy Type'),
|
||||
@ -347,24 +346,24 @@ class Ticket(models.Model):
|
||||
title = models.CharField(
|
||||
_('Title'),
|
||||
max_length=200,
|
||||
)
|
||||
)
|
||||
|
||||
queue = models.ForeignKey(
|
||||
Queue,
|
||||
verbose_name=_('Queue'),
|
||||
)
|
||||
)
|
||||
|
||||
created = models.DateTimeField(
|
||||
_('Created'),
|
||||
blank=True,
|
||||
help_text=_('Date this ticket was first created'),
|
||||
)
|
||||
)
|
||||
|
||||
modified = models.DateTimeField(
|
||||
_('Modified'),
|
||||
blank=True,
|
||||
help_text=_('Date this ticket was most recently changed.'),
|
||||
)
|
||||
)
|
||||
|
||||
submitter_email = models.EmailField(
|
||||
_('Submitter E-Mail'),
|
||||
@ -372,7 +371,7 @@ class Ticket(models.Model):
|
||||
null=True,
|
||||
help_text=_('The submitter will receive an email for all public '
|
||||
'follow-ups left for this task.'),
|
||||
)
|
||||
)
|
||||
|
||||
assigned_to = models.ForeignKey(
|
||||
settings.AUTH_USER_MODEL,
|
||||
@ -380,34 +379,34 @@ class Ticket(models.Model):
|
||||
blank=True,
|
||||
null=True,
|
||||
verbose_name=_('Assigned to'),
|
||||
)
|
||||
)
|
||||
|
||||
status = models.IntegerField(
|
||||
_('Status'),
|
||||
choices=STATUS_CHOICES,
|
||||
default=OPEN_STATUS,
|
||||
)
|
||||
)
|
||||
|
||||
on_hold = models.BooleanField(
|
||||
_('On Hold'),
|
||||
blank=True,
|
||||
default=False,
|
||||
help_text=_('If a ticket is on hold, it will not automatically be escalated.'),
|
||||
)
|
||||
)
|
||||
|
||||
description = models.TextField(
|
||||
_('Description'),
|
||||
blank=True,
|
||||
null=True,
|
||||
help_text=_('The content of the customers query.'),
|
||||
)
|
||||
)
|
||||
|
||||
resolution = models.TextField(
|
||||
_('Resolution'),
|
||||
blank=True,
|
||||
null=True,
|
||||
help_text=_('The resolution provided to the customer by our staff.'),
|
||||
)
|
||||
)
|
||||
|
||||
priority = models.IntegerField(
|
||||
_('Priority'),
|
||||
@ -415,13 +414,13 @@ class Ticket(models.Model):
|
||||
default=3,
|
||||
blank=3,
|
||||
help_text=_('1 = Highest Priority, 5 = Low Priority'),
|
||||
)
|
||||
)
|
||||
|
||||
due_date = models.DateTimeField(
|
||||
_('Due on'),
|
||||
blank=True,
|
||||
null=True,
|
||||
)
|
||||
)
|
||||
|
||||
last_escalation = models.DateTimeField(
|
||||
blank=True,
|
||||
@ -429,7 +428,7 @@ class Ticket(models.Model):
|
||||
editable=False,
|
||||
help_text=_('The date this ticket was last escalated - updated '
|
||||
'automatically by management/commands/escalate_tickets.py.'),
|
||||
)
|
||||
)
|
||||
|
||||
def _get_assigned_to(self):
|
||||
""" Custom property to allow us to easily print 'Unassigned' if a
|
||||
@ -479,7 +478,8 @@ class Ticket(models.Model):
|
||||
Displays the ticket status, with an "On Hold" message if needed.
|
||||
"""
|
||||
held_msg = ''
|
||||
if self.on_hold: held_msg = _(' - On Hold')
|
||||
if self.on_hold:
|
||||
held_msg = _(' - On Hold')
|
||||
dep_msg = ''
|
||||
if not self.can_be_resolved:
|
||||
dep_msg = _(' - Open dependencies')
|
||||
@ -502,7 +502,7 @@ class Ticket(models.Model):
|
||||
reverse('helpdesk_public_view'),
|
||||
self.ticket_for_url,
|
||||
self.submitter_email
|
||||
)
|
||||
)
|
||||
ticket_url = property(_get_ticket_url)
|
||||
|
||||
def _get_staff_url(self):
|
||||
@ -519,8 +519,8 @@ class Ticket(models.Model):
|
||||
return u"http://%s%s" % (
|
||||
site.domain,
|
||||
reverse('helpdesk_view',
|
||||
args=[self.id])
|
||||
)
|
||||
args=[self.id])
|
||||
)
|
||||
staff_url = property(_get_staff_url)
|
||||
|
||||
def _can_be_resolved(self):
|
||||
@ -569,6 +569,7 @@ class Ticket(models.Model):
|
||||
|
||||
|
||||
class FollowUpManager(models.Manager):
|
||||
|
||||
def private_followups(self):
|
||||
return self.filter(public=False)
|
||||
|
||||
@ -593,25 +594,25 @@ class FollowUp(models.Model):
|
||||
ticket = models.ForeignKey(
|
||||
Ticket,
|
||||
verbose_name=_('Ticket'),
|
||||
)
|
||||
)
|
||||
|
||||
date = models.DateTimeField(
|
||||
_('Date'),
|
||||
default = timezone.now
|
||||
)
|
||||
default=timezone.now
|
||||
)
|
||||
|
||||
title = models.CharField(
|
||||
_('Title'),
|
||||
max_length=200,
|
||||
blank=True,
|
||||
null=True,
|
||||
)
|
||||
)
|
||||
|
||||
comment = models.TextField(
|
||||
_('Comment'),
|
||||
blank=True,
|
||||
null=True,
|
||||
)
|
||||
)
|
||||
|
||||
public = models.BooleanField(
|
||||
_('Public'),
|
||||
@ -619,14 +620,14 @@ class FollowUp(models.Model):
|
||||
default=False,
|
||||
help_text=_('Public tickets are viewable by the submitter and all '
|
||||
'staff, but non-public tickets can only be seen by staff.'),
|
||||
)
|
||||
)
|
||||
|
||||
user = models.ForeignKey(
|
||||
settings.AUTH_USER_MODEL,
|
||||
blank=True,
|
||||
null=True,
|
||||
verbose_name=_('User'),
|
||||
)
|
||||
)
|
||||
|
||||
new_status = models.IntegerField(
|
||||
_('New Status'),
|
||||
@ -634,12 +635,12 @@ class FollowUp(models.Model):
|
||||
blank=True,
|
||||
null=True,
|
||||
help_text=_('If the status was changed, what was it changed to?'),
|
||||
)
|
||||
)
|
||||
|
||||
objects = FollowUpManager()
|
||||
|
||||
class Meta:
|
||||
ordering = ['date']
|
||||
ordering = ('date',)
|
||||
verbose_name = _('Follow-up')
|
||||
verbose_name_plural = _('Follow-ups')
|
||||
|
||||
@ -666,24 +667,24 @@ class TicketChange(models.Model):
|
||||
followup = models.ForeignKey(
|
||||
FollowUp,
|
||||
verbose_name=_('Follow-up'),
|
||||
)
|
||||
)
|
||||
|
||||
field = models.CharField(
|
||||
_('Field'),
|
||||
max_length=100,
|
||||
)
|
||||
)
|
||||
|
||||
old_value = models.TextField(
|
||||
_('Old Value'),
|
||||
blank=True,
|
||||
null=True,
|
||||
)
|
||||
)
|
||||
|
||||
new_value = models.TextField(
|
||||
_('New Value'),
|
||||
blank=True,
|
||||
null=True,
|
||||
)
|
||||
)
|
||||
|
||||
def __str__(self):
|
||||
out = '%s ' % self.field
|
||||
@ -695,7 +696,7 @@ class TicketChange(models.Model):
|
||||
out += ugettext('changed from "%(old_value)s" to "%(new_value)s"') % {
|
||||
'old_value': self.old_value,
|
||||
'new_value': self.new_value
|
||||
}
|
||||
}
|
||||
return out
|
||||
|
||||
class Meta:
|
||||
@ -711,7 +712,7 @@ def attachment_path(instance, filename):
|
||||
import os
|
||||
from django.conf import settings
|
||||
os.umask(0)
|
||||
path = 'helpdesk/attachments/%s/%s' % (instance.followup.ticket.ticket_for_url, instance.followup.id )
|
||||
path = 'helpdesk/attachments/%s/%s' % (instance.followup.ticket.ticket_for_url, instance.followup.id)
|
||||
att_path = os.path.join(settings.MEDIA_ROOT, path)
|
||||
if settings.DEFAULT_FILE_STORAGE == "django.core.files.storage.FileSystemStorage":
|
||||
if not os.path.exists(att_path):
|
||||
@ -729,28 +730,28 @@ class Attachment(models.Model):
|
||||
followup = models.ForeignKey(
|
||||
FollowUp,
|
||||
verbose_name=_('Follow-up'),
|
||||
)
|
||||
)
|
||||
|
||||
file = models.FileField(
|
||||
_('File'),
|
||||
upload_to=attachment_path,
|
||||
max_length=1000,
|
||||
)
|
||||
)
|
||||
|
||||
filename = models.CharField(
|
||||
_('Filename'),
|
||||
max_length=1000,
|
||||
)
|
||||
)
|
||||
|
||||
mime_type = models.CharField(
|
||||
_('MIME Type'),
|
||||
max_length=255,
|
||||
)
|
||||
)
|
||||
|
||||
size = models.IntegerField(
|
||||
_('Size'),
|
||||
help_text=_('Size of this file in bytes'),
|
||||
)
|
||||
)
|
||||
|
||||
def get_upload_to(self, field_attname):
|
||||
""" Get upload_to path specific to this item """
|
||||
@ -759,13 +760,13 @@ class Attachment(models.Model):
|
||||
return u'helpdesk/attachments/%s/%s' % (
|
||||
self.followup.ticket.ticket_for_url,
|
||||
self.followup.id
|
||||
)
|
||||
)
|
||||
|
||||
def __str__(self):
|
||||
return '%s' % self.filename
|
||||
|
||||
class Meta:
|
||||
ordering = ['filename',]
|
||||
ordering = ('filename',)
|
||||
verbose_name = _('Attachment')
|
||||
verbose_name_plural = _('Attachments')
|
||||
|
||||
@ -783,7 +784,7 @@ class PreSetReply(models.Model):
|
||||
queue, and the body text is fetched via AJAX.
|
||||
"""
|
||||
class Meta:
|
||||
ordering = ['name', ]
|
||||
ordering = ('name',)
|
||||
verbose_name = _('Pre-set reply')
|
||||
verbose_name_plural = _('Pre-set replies')
|
||||
|
||||
@ -792,21 +793,21 @@ class PreSetReply(models.Model):
|
||||
blank=True,
|
||||
help_text=_('Leave blank to allow this reply to be used for all '
|
||||
'queues, or select those queues you wish to limit this reply to.'),
|
||||
)
|
||||
)
|
||||
|
||||
name = models.CharField(
|
||||
_('Name'),
|
||||
max_length=100,
|
||||
help_text=_('Only used to assist users with selecting a reply - not '
|
||||
'shown to the user.'),
|
||||
)
|
||||
)
|
||||
|
||||
body = models.TextField(
|
||||
_('Body'),
|
||||
help_text=_('Context available: {{ ticket }} - ticket object (eg '
|
||||
'{{ ticket.title }}); {{ queue }} - The queue; and {{ user }} '
|
||||
'- the current user.'),
|
||||
)
|
||||
)
|
||||
|
||||
def __str__(self):
|
||||
return '%s' % self.name
|
||||
@ -829,17 +830,17 @@ class EscalationExclusion(models.Model):
|
||||
blank=True,
|
||||
help_text=_('Leave blank for this exclusion to be applied to all queues, '
|
||||
'or select those queues you wish to exclude with this entry.'),
|
||||
)
|
||||
)
|
||||
|
||||
name = models.CharField(
|
||||
_('Name'),
|
||||
max_length=100,
|
||||
)
|
||||
)
|
||||
|
||||
date = models.DateField(
|
||||
_('Date'),
|
||||
help_text=_('Date on which escalation should not happen'),
|
||||
)
|
||||
)
|
||||
|
||||
def __str__(self):
|
||||
return '%s' % self.name
|
||||
@ -862,7 +863,7 @@ class EmailTemplate(models.Model):
|
||||
template_name = models.CharField(
|
||||
_('Template Name'),
|
||||
max_length=100,
|
||||
)
|
||||
)
|
||||
|
||||
subject = models.CharField(
|
||||
_('Subject'),
|
||||
@ -870,7 +871,7 @@ class EmailTemplate(models.Model):
|
||||
help_text=_('This will be prefixed with "[ticket.ticket] ticket.title"'
|
||||
'. We recommend something simple such as "(Updated") or "(Closed)"'
|
||||
' - the same context is available as in plain_text, below.'),
|
||||
)
|
||||
)
|
||||
|
||||
heading = models.CharField(
|
||||
_('Heading'),
|
||||
@ -878,19 +879,19 @@ class EmailTemplate(models.Model):
|
||||
help_text=_('In HTML e-mails, this will be the heading at the top of '
|
||||
'the email - the same context is available as in plain_text, '
|
||||
'below.'),
|
||||
)
|
||||
)
|
||||
|
||||
plain_text = models.TextField(
|
||||
_('Plain Text'),
|
||||
help_text=_('The context available to you includes {{ ticket }}, '
|
||||
'{{ queue }}, and depending on the time of the call: '
|
||||
'{{ resolution }} or {{ comment }}.'),
|
||||
)
|
||||
)
|
||||
|
||||
html = models.TextField(
|
||||
_('HTML'),
|
||||
help_text=_('The same context is available here as in plain_text, above.'),
|
||||
)
|
||||
)
|
||||
|
||||
locale = models.CharField(
|
||||
_('Locale'),
|
||||
@ -898,13 +899,13 @@ class EmailTemplate(models.Model):
|
||||
blank=True,
|
||||
null=True,
|
||||
help_text=_('Locale of this template.'),
|
||||
)
|
||||
)
|
||||
|
||||
def __str__(self):
|
||||
return '%s' % self.template_name
|
||||
|
||||
class Meta:
|
||||
ordering = ['template_name', 'locale']
|
||||
ordering = ('template_name', 'locale')
|
||||
verbose_name = _('e-mail template')
|
||||
verbose_name_plural = _('e-mail templates')
|
||||
|
||||
@ -919,21 +920,21 @@ class KBCategory(models.Model):
|
||||
title = models.CharField(
|
||||
_('Title'),
|
||||
max_length=100,
|
||||
)
|
||||
)
|
||||
|
||||
slug = models.SlugField(
|
||||
_('Slug'),
|
||||
)
|
||||
)
|
||||
|
||||
description = models.TextField(
|
||||
_('Description'),
|
||||
)
|
||||
)
|
||||
|
||||
def __str__(self):
|
||||
return '%s' % self.title
|
||||
|
||||
class Meta:
|
||||
ordering = ['title',]
|
||||
ordering = ('title',)
|
||||
verbose_name = _('Knowledge base category')
|
||||
verbose_name_plural = _('Knowledge base categories')
|
||||
|
||||
@ -951,38 +952,38 @@ class KBItem(models.Model):
|
||||
category = models.ForeignKey(
|
||||
KBCategory,
|
||||
verbose_name=_('Category'),
|
||||
)
|
||||
)
|
||||
|
||||
title = models.CharField(
|
||||
_('Title'),
|
||||
max_length=100,
|
||||
)
|
||||
)
|
||||
|
||||
question = models.TextField(
|
||||
_('Question'),
|
||||
)
|
||||
)
|
||||
|
||||
answer = models.TextField(
|
||||
_('Answer'),
|
||||
)
|
||||
)
|
||||
|
||||
votes = models.IntegerField(
|
||||
_('Votes'),
|
||||
help_text=_('Total number of votes cast for this item'),
|
||||
default=0,
|
||||
)
|
||||
)
|
||||
|
||||
recommendations = models.IntegerField(
|
||||
_('Positive Votes'),
|
||||
help_text=_('Number of votes for this item which were POSITIVE.'),
|
||||
default=0,
|
||||
)
|
||||
)
|
||||
|
||||
last_updated = models.DateTimeField(
|
||||
_('Last Updated'),
|
||||
help_text=_('The date on which this question was most recently changed.'),
|
||||
blank=True,
|
||||
)
|
||||
)
|
||||
|
||||
def save(self, *args, **kwargs):
|
||||
if not self.last_updated:
|
||||
@ -1000,7 +1001,7 @@ class KBItem(models.Model):
|
||||
return '%s' % self.title
|
||||
|
||||
class Meta:
|
||||
ordering = ['title',]
|
||||
ordering = ('title',)
|
||||
verbose_name = _('Knowledge base item')
|
||||
verbose_name_plural = _('Knowledge base items')
|
||||
|
||||
@ -1024,25 +1025,25 @@ class SavedSearch(models.Model):
|
||||
user = models.ForeignKey(
|
||||
settings.AUTH_USER_MODEL,
|
||||
verbose_name=_('User'),
|
||||
)
|
||||
)
|
||||
|
||||
title = models.CharField(
|
||||
_('Query Name'),
|
||||
max_length=100,
|
||||
help_text=_('User-provided name for this query'),
|
||||
)
|
||||
)
|
||||
|
||||
shared = models.BooleanField(
|
||||
_('Shared With Other Users?'),
|
||||
blank=True,
|
||||
default=False,
|
||||
help_text=_('Should other users see this query?'),
|
||||
)
|
||||
)
|
||||
|
||||
query = models.TextField(
|
||||
_('Search Query'),
|
||||
help_text=_('Pickled query object. Be wary changing this.'),
|
||||
)
|
||||
)
|
||||
|
||||
def __str__(self):
|
||||
if self.shared:
|
||||
@ -1073,7 +1074,7 @@ class UserSettings(models.Model):
|
||||
'Do not change this field via the admin.'),
|
||||
blank=True,
|
||||
null=True,
|
||||
)
|
||||
)
|
||||
|
||||
def _set_settings(self, data):
|
||||
# data should always be a Python dictionary.
|
||||
@ -1138,26 +1139,26 @@ class IgnoreEmail(models.Model):
|
||||
blank=True,
|
||||
help_text=_('Leave blank for this e-mail to be ignored on all queues, '
|
||||
'or select those queues you wish to ignore this e-mail for.'),
|
||||
)
|
||||
)
|
||||
|
||||
name = models.CharField(
|
||||
_('Name'),
|
||||
max_length=100,
|
||||
)
|
||||
)
|
||||
|
||||
date = models.DateField(
|
||||
_('Date'),
|
||||
help_text=_('Date on which this e-mail address was added'),
|
||||
blank=True,
|
||||
editable=False
|
||||
)
|
||||
)
|
||||
|
||||
email_address = models.CharField(
|
||||
_('E-Mail Address'),
|
||||
max_length=150,
|
||||
help_text=_('Enter a full e-mail address, or portions with '
|
||||
'wildcards, eg *@domain.com or postmaster@*.'),
|
||||
)
|
||||
)
|
||||
|
||||
keep_in_mailbox = models.BooleanField(
|
||||
_('Save Emails in Mailbox?'),
|
||||
@ -1165,7 +1166,7 @@ class IgnoreEmail(models.Model):
|
||||
default=False,
|
||||
help_text=_('Do you want to save emails from this address in the mailbox? '
|
||||
'If this is unticked, emails from this address will be deleted.'),
|
||||
)
|
||||
)
|
||||
|
||||
def __str__(self):
|
||||
return '%s' % self.name
|
||||
@ -1213,7 +1214,7 @@ class TicketCC(models.Model):
|
||||
ticket = models.ForeignKey(
|
||||
Ticket,
|
||||
verbose_name=_('Ticket'),
|
||||
)
|
||||
)
|
||||
|
||||
user = models.ForeignKey(
|
||||
settings.AUTH_USER_MODEL,
|
||||
@ -1221,28 +1222,28 @@ class TicketCC(models.Model):
|
||||
null=True,
|
||||
help_text=_('User who wishes to receive updates for this ticket.'),
|
||||
verbose_name=_('User'),
|
||||
)
|
||||
)
|
||||
|
||||
email = models.EmailField(
|
||||
_('E-Mail Address'),
|
||||
blank=True,
|
||||
null=True,
|
||||
help_text=_('For non-user followers, enter their e-mail address'),
|
||||
)
|
||||
)
|
||||
|
||||
can_view = models.BooleanField(
|
||||
_('Can View Ticket?'),
|
||||
blank=True,
|
||||
default=False,
|
||||
help_text=_('Can this CC login to view the ticket details?'),
|
||||
)
|
||||
)
|
||||
|
||||
can_update = models.BooleanField(
|
||||
_('Can Update Ticket?'),
|
||||
blank=True,
|
||||
default=False,
|
||||
help_text=_('Can this CC login and update the ticket?'),
|
||||
)
|
||||
)
|
||||
|
||||
def _email_address(self):
|
||||
if self.user and self.user.email is not None:
|
||||
@ -1263,6 +1264,7 @@ class TicketCC(models.Model):
|
||||
|
||||
|
||||
class CustomFieldManager(models.Manager):
|
||||
|
||||
def get_queryset(self):
|
||||
return super(CustomFieldManager, self).get_queryset().order_by('ordering')
|
||||
|
||||
@ -1278,77 +1280,77 @@ class CustomField(models.Model):
|
||||
help_text=_('As used in the database and behind the scenes. '
|
||||
'Must be unique and consist of only lowercase letters with no punctuation.'),
|
||||
unique=True,
|
||||
)
|
||||
)
|
||||
|
||||
label = models.CharField(
|
||||
_('Label'),
|
||||
max_length=30,
|
||||
help_text=_('The display label for this field'),
|
||||
)
|
||||
)
|
||||
|
||||
help_text = models.TextField(
|
||||
_('Help Text'),
|
||||
help_text=_('Shown to the user when editing the ticket'),
|
||||
blank=True,
|
||||
null=True
|
||||
)
|
||||
)
|
||||
|
||||
DATA_TYPE_CHOICES = (
|
||||
('varchar', _('Character (single line)')),
|
||||
('text', _('Text (multi-line)')),
|
||||
('integer', _('Integer')),
|
||||
('decimal', _('Decimal')),
|
||||
('list', _('List')),
|
||||
('boolean', _('Boolean (checkbox yes/no)')),
|
||||
('date', _('Date')),
|
||||
('time', _('Time')),
|
||||
('datetime', _('Date & Time')),
|
||||
('email', _('E-Mail Address')),
|
||||
('url', _('URL')),
|
||||
('ipaddress', _('IP Address')),
|
||||
('slug', _('Slug')),
|
||||
)
|
||||
('varchar', _('Character (single line)')),
|
||||
('text', _('Text (multi-line)')),
|
||||
('integer', _('Integer')),
|
||||
('decimal', _('Decimal')),
|
||||
('list', _('List')),
|
||||
('boolean', _('Boolean (checkbox yes/no)')),
|
||||
('date', _('Date')),
|
||||
('time', _('Time')),
|
||||
('datetime', _('Date & Time')),
|
||||
('email', _('E-Mail Address')),
|
||||
('url', _('URL')),
|
||||
('ipaddress', _('IP Address')),
|
||||
('slug', _('Slug')),
|
||||
)
|
||||
|
||||
data_type = models.CharField(
|
||||
_('Data Type'),
|
||||
max_length=100,
|
||||
help_text=_('Allows you to restrict the data entered into this field'),
|
||||
choices=DATA_TYPE_CHOICES,
|
||||
)
|
||||
)
|
||||
|
||||
max_length = models.IntegerField(
|
||||
_('Maximum Length (characters)'),
|
||||
blank=True,
|
||||
null=True,
|
||||
)
|
||||
)
|
||||
|
||||
decimal_places = models.IntegerField(
|
||||
_('Decimal Places'),
|
||||
help_text=_('Only used for decimal fields'),
|
||||
blank=True,
|
||||
null=True,
|
||||
)
|
||||
)
|
||||
|
||||
empty_selection_list = models.BooleanField(
|
||||
_('Add empty first choice to List?'),
|
||||
default=False,
|
||||
help_text=_('Only for List: adds an empty first entry to the choices list, '
|
||||
'which enforces that the user makes an active choice.'),
|
||||
)
|
||||
)
|
||||
|
||||
list_values = models.TextField(
|
||||
_('List Values'),
|
||||
help_text=_('For list fields only. Enter one option per line.'),
|
||||
blank=True,
|
||||
null=True,
|
||||
)
|
||||
)
|
||||
|
||||
ordering = models.IntegerField(
|
||||
_('Ordering'),
|
||||
help_text=_('Lower numbers are displayed first; higher numbers are listed later'),
|
||||
blank=True,
|
||||
null=True,
|
||||
)
|
||||
)
|
||||
|
||||
def _choices_as_array(self):
|
||||
from StringIO import StringIO
|
||||
@ -1362,14 +1364,14 @@ class CustomField(models.Model):
|
||||
_('Required?'),
|
||||
help_text=_('Does the user have to enter a value for this field?'),
|
||||
default=False,
|
||||
)
|
||||
)
|
||||
|
||||
staff_only = models.BooleanField(
|
||||
_('Staff Only?'),
|
||||
help_text=_('If this is ticked, then the public submission form '
|
||||
'will NOT show this field'),
|
||||
default=False,
|
||||
)
|
||||
)
|
||||
|
||||
objects = CustomFieldManager()
|
||||
|
||||
@ -1386,12 +1388,12 @@ class TicketCustomFieldValue(models.Model):
|
||||
ticket = models.ForeignKey(
|
||||
Ticket,
|
||||
verbose_name=_('Ticket'),
|
||||
)
|
||||
)
|
||||
|
||||
field = models.ForeignKey(
|
||||
CustomField,
|
||||
verbose_name=_('Field'),
|
||||
)
|
||||
)
|
||||
|
||||
value = models.TextField(blank=True, null=True)
|
||||
|
||||
@ -1420,13 +1422,13 @@ class TicketDependency(models.Model):
|
||||
Ticket,
|
||||
verbose_name=_('Ticket'),
|
||||
related_name='ticketdependency',
|
||||
)
|
||||
)
|
||||
|
||||
depends_on = models.ForeignKey(
|
||||
Ticket,
|
||||
verbose_name=_('Depends On Ticket'),
|
||||
related_name='depends_on',
|
||||
)
|
||||
)
|
||||
|
||||
def __str__(self):
|
||||
return '%s / %s' % (self.ticket, self.depends_on)
|
||||
|
||||
@ -1,7 +1,7 @@
|
||||
"""
|
||||
django-helpdesk - A Django powered ticket tracker for small enterprise.
|
||||
|
||||
templatetags/load_helpdesk_settings.py - returns the settings as defined in
|
||||
templatetags/load_helpdesk_settings.py - returns the settings as defined in
|
||||
django-helpdesk/helpdesk/settings.py
|
||||
"""
|
||||
from __future__ import print_function
|
||||
|
||||
@ -1,7 +1,7 @@
|
||||
"""
|
||||
django-helpdesk - A Django powered ticket tracker for small enterprise.
|
||||
|
||||
templatetags/saved_queries.py - This template tag returns previously saved
|
||||
templatetags/saved_queries.py - This template tag returns previously saved
|
||||
queries. Therefore you don't need to modify
|
||||
any views.
|
||||
"""
|
||||
@ -17,8 +17,8 @@ def saved_queries(user):
|
||||
return user_saved_queries
|
||||
except Exception as e:
|
||||
import sys
|
||||
print >> sys.stderr, "'saved_queries' template tag (django-helpdesk) crashed with following error:"
|
||||
print >> sys.stderr, e
|
||||
print >> sys.stderr, "'saved_queries' template tag (django-helpdesk) crashed with following error:"
|
||||
print >> sys.stderr, e
|
||||
return ''
|
||||
|
||||
register = Library()
|
||||
|
||||
Loading…
Reference in New Issue
Block a user