mirror of
https://gitea.mueller.network/extern/django-helpdesk.git
synced 2024-12-27 00:59:00 +01:00
Merge bugfixes from 'upstream/master'
This commit is contained in:
Garret Wassermann
commit
4d83067826
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Load Diff
@ -8,20 +8,22 @@ def clear_secret_keys(apps, schema_editor):
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db_alias = schema_editor.connection.alias
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for ticket in Ticket.objects.using(db_alias).all():
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ticket.secret_key=''
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ticket.save()
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ticket.secret_key = ''
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ticket.save()
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class Migration(migrations.Migration):
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dependencies = [
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('helpdesk', '0018_fix_migrations'),
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('helpdesk', '0018_ticket_secret_key'),
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]
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operations = [
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migrations.AddField(
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model_name='ticket',
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name='secret_key',
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field=models.CharField(default=helpdesk.models.mk_secret, max_length=36, verbose_name='Secret key needed for viewing/editing ticket by non-logged in users'),
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field=models.CharField(default=helpdesk.models.mk_secret, max_length=36,
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verbose_name='Secret key needed for viewing/editing ticket by non-logged in users'),
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),
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migrations.RunPython(clear_secret_keys),
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]
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@ -7,6 +7,7 @@ def forwards_func(apps, schema_editor):
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EmailTemplate = apps.get_model("helpdesk", "EmailTemplate")
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db_alias = schema_editor.connection.alias
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EmailTemplate.objects.using(db_alias).create(
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id=EmailTemplate.objects.order_by('-id').first().id + 1, # because PG sequences are not reset
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template_name='merged',
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subject='(Merged)',
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heading='Ticket merged',
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@ -23,6 +24,7 @@ From now on, please answer on this ticket, or you can include the tag {{ ticket.
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locale='en'
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)
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EmailTemplate.objects.using(db_alias).create(
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id=EmailTemplate.objects.order_by('-id').first().id + 1, # because PG sequences are not reset
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template_name='merged',
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subject='(Fusionné)',
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heading='Ticket Fusionné',
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@ -32,7 +34,7 @@ Ce courriel indicatif permet de vous prévenir que le ticket {{ ticket.ticket }
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Veillez à répondre sur ce ticket dorénavant, ou bien inclure la balise {{ ticket.merged_to.ticket }} dans le sujet de votre réponse par mail.""",
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html="""<p style="font-family: sans-serif; font-size: 1em;">Bonjour,</p>
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<p style="font-family: sans-serif; font-size: 1em;">Ce courriel indicatif permet de vous prévenir que le ticket <b>{{ ticket.ticket }}</b> (<em>{{ ticket.title }}</em>) par {{ ticket.submitter_email }} a été fusionné au ticket <a href="{{ ticket.merged_to.staff_url }}">{{ ticket.merged_to.ticket }}</a>.</p>
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<p style="font-family: sans-serif; font-size: 1em;">Veillez à répondre sur ce ticket dorénavant, ou bien inclure la balise <b>{{ ticket.merged_to.ticket }}</b> dans le sujet de votre réponse par mail.</p>""",
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@ -1,24 +1,24 @@
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$(document).ready(function() {
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$("#filterBuilderButton").click(function() {
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var boxName = "#filterBox" + $("#filterBuilderSelect").val();
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const boxName = "#filterBox" + $("#filterBuilderSelect").val();
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$(boxName).slideDown();
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return false;
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});
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$(".filterBuilderRemove").click(function() {
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var boxName = "#" + $(this).parents(".filterBox").attr('id');
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const boxName = "#" + $(this).parents(".filterBox").attr('id');
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$(boxName).slideUp();
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$(boxName).children("input:text").each(function() {
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$(boxName).find("input:text").each(function() {
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$(this).val("");
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});
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$(boxName).children("input:checkbox").each(function() {
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$(boxName).find("input:checkbox").each(function() {
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this.checked = false;
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});
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$(boxName).children("select").each(function() {
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$(boxName).find("select").each(function() {
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this.selectedIndex = -1;
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});
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var selectId = $(this).parents(".filterBox").attr('id');
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var attr = selectId.replace("filterBox", "");
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let selectId = $(this).parents(".filterBox").attr('id');
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const attr = selectId.replace("filterBox", "");
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$("#filterBuilderSelect-" + attr)[0].disabled = "";
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return false;
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@ -31,9 +31,9 @@ $(document).ready(function() {
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*
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* @param {string} val name of selected filter value
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*/
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var onFilterChange = function(val) {
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const onFilterChange = function(val) {
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if (val) {
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var boxName = "#filterBox" + val;
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const boxName = "#filterBox" + val;
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$(boxName).slideDown();
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$(boxName)[0].style.display="block";
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0
helpdesk/static/helpdesk/helpdesk-customize.css
Normal file
0
helpdesk/static/helpdesk/helpdesk-customize.css
Normal file
@ -1,63 +1,66 @@
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{% extends "helpdesk/base.html" %}
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{% load i18n humanize %}
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{% load static %}
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{% load i18n humanize static in_list %}
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{% block helpdesk_title %}{% trans "Tickets" %}{% endblock %}
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{% block helpdesk_head %}
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<link title="timeline-styles" rel="stylesheet" href="https://cdn.knightlab.com/libs/timeline3/latest/css/timeline.css">
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{% endblock %}
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{% block h1_title %}Tickets
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{% if from_saved_query %} [{{ saved_query.title }}]{% endif %}
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{% endblock %}
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{% block helpdesk_breadcrumb %}
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<li class="breadcrumb-item">
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<a href="{% url 'helpdesk:list' %}">{% trans "Tickets" %}</a>
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</li>
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{% if from_saved_query and saved_query.user == user %}
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<li class="breadcrumb-item">{% trans "Saved Query" %}</li>
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<li class="breadcrumb-item active">{{ saved_query.title }}</li>
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{% else %}
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<li class="breadcrumb-item active">{% trans "Overview" %}</li>
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{% endif %}
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<li class="breadcrumb-item">
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<a href="{% url 'helpdesk:list' %}">{% trans "Tickets" %}</a>
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</li>
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{% if from_saved_query and saved_query.user == user %}
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<li class="breadcrumb-item">{% trans "Saved Query" %}</li>
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<li class="breadcrumb-item active">{{ saved_query.title }}</li>
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{% else %}
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<li class="breadcrumb-item active">{% trans "Overview" %}</li>
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{% endif %}
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{% endblock %}
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{% block helpdesk_body %}
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{% load in_list %}
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<div class="card">
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<div class="card-header">
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<ul class="nav nav-tabs">
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<li class="nav-item" style="width: 200px;">
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{% trans "Query Results" %}:
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</li>
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<li class="nav-item"">
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<a class="nav-link active" href="#datatabletabcontents" id="datatabletabcontents-tab" data-toggle="tab" role="tab" aria-controls="datatabletabcontents" aria-selected=true>
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<i class="fas fa-th-list"></i>
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{% trans "Table" %}
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</a>
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</li>
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<li class="nav-item">
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<a class="nav-link" href="#timelinetabcontents" id="timelinetabcontents-tab" data-toggle="tab" role="tab" aria-controls="timelinetabcontents" aria-selected=false>
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<i class="fas fa-history"></i>
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{% trans "Timeline" %}
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</a>
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</li>
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</ul>
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</div>
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<div class="card-body">
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{{ search_message|safe }}
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<div class="tab-content" id="myTabContent">
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<div class="tab-pane fade show active" id="datatabletabcontents" role="tabpanel" aria-labelledby="datatabletabcontents-tab">
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<form method='post' action='{% url 'helpdesk:mass_update' %}' id="ticket_mass_update">
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<table width="100%" class="table table-sm table-striped table-bordered table-hover" id="ticketTable" data-page-length='{{ default_tickets_per_page }}'>
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<thead class="thead-light">
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<div class="card">
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<div class="card-header">
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<ul class="nav nav-tabs">
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<li class="nav-item" style="width: 200px;">
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{% trans "Query Results" %}:
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</li>
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<li class="nav-item">
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<a class="nav-link active" href="#datatabletabcontents" id="datatabletabcontents-tab"
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data-toggle="tab" role="tab" aria-controls="datatabletabcontents" aria-selected=true>
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<i class="fas fa-th-list"></i>
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{% trans "Table" %}
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</a>
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</li>
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<li class="nav-item">
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<a class="nav-link" href="#timelinetabcontents" id="timelinetabcontents-tab" data-toggle="tab"
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role="tab" aria-controls="timelinetabcontents" aria-selected=false>
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<i class="fas fa-history"></i>
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{% trans "Timeline" %}
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</a>
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</li>
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</ul>
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</div>
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<div class="card-body">
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{{ search_message|safe }}
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<div class="tab-content" id="myTabContent">
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<div class="tab-pane fade show active" id="datatabletabcontents" role="tabpanel"
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aria-labelledby="datatabletabcontents-tab">
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<form method='post' action='{% url 'helpdesk:mass_update' %}' id="ticket_mass_update">
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{% csrf_token %}
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<table class="table table-sm table-striped table-bordered table-hover"
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id="ticketTable" data-page-length='{{ default_tickets_per_page }}'>
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<thead class="thead-light">
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<tr>
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<th> </th>
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<th></th>
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<th>{% trans "Ticket" %}</th>
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<th>{% trans "Priority" %}</th>
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<th>{% trans "Queue" %}</th>
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@ -69,357 +72,365 @@
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<th>{% trans "Time Spent" %}</th>
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<th>{% trans "KB item" %}</th>
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</tr>
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</thead>
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</table>
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</thead>
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</table>
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<p><label>{% trans "Select:" %} </label>
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<p>
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<label>{% trans "Select:" %}</label>
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<button id="select_all_btn" type="button" class="btn btn-primary btn-sm" />
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<i class="fas fa-check-circle"></i> {% trans "All" %}
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</button>
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<button id="select_all_btn" type="button" class="btn btn-primary btn-sm">
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<i class="fas fa-check-circle"></i> {% trans "All" %}
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</button>
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<button id='select_none_btn' type="button" class="btn btn-primary btn-sm"><i class="fas fa-times-circle"></i> {% trans "None" %}</button>
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<button id='select_none_btn' type="button" class="btn btn-primary btn-sm">
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<i class="fas fa-times-circle"></i> {% trans "None" %}
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</button>
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<button id='select_inverse_btn' type="button" class="btn btn-primary btn-sm"><i class="fas fa-expand-arrows-alt"></i> {% trans "Invert" %}</button>
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</p>
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<button id='select_inverse_btn' type="button" class="btn btn-primary btn-sm">
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<i class="fas fa-expand-arrows-alt"></i> {% trans "Invert" %}
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</button>
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</p>
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<p>
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<label for='id_mass_action'>{% trans "With Selected Tickets:" %}</label>
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<select name='action' id='id_mass_action'>
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<option value='take'>{% trans "Take (Assign to me)" %}</option>
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<option value='delete'>{% trans "Delete" %}</option>
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<option value='merge'>{% trans "Merge" %}</option>
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<optgroup label='{% trans "Close" %}'>
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<option value='close'>{% trans "Close (Don't Send E-Mail)" %}</option>
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<option value='close_public'>{% trans "Close (Send E-Mail)" %}</option>
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</optgroup>
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<optgroup label='{% trans "Assign To" %}'>
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<option value='unassign'>{% trans "Nobody (Unassign)" %}</option>
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{% for u in user_choices %}<option value='assign_{{ u.id }}'>{{ u.get_username }}</option>{% endfor %}
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</optgroup>
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<optgroup label='{% trans "Set KB Item" %}'>
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<option value='kbitem_none'>{% trans "No KB Item" %}</option>
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{% for kbi in kb_items %}<option value='kbitem_{{ kbi.id }}'>{{kbi.category.title}}: {{ kbi.title }}</option>{% endfor %}
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</optgroup>
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</select>
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<button type="submit" class="btn btn-primary btn-sm"><i class="fas fa-arrow-circle-right"></i> {% trans "Go" %}</button>
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</p>
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{% csrf_token %}</form>
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</div>
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<div class="tab-pane fade" id="timelinetabcontents" role="tabpanel" aria-labelledby="timelinetabcontents-tab">
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<div id='timeline-embed' style="width: 100%; height: 80vh"></div>
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<!-- 1 -->
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<link title="timeline-styles" rel="stylesheet" href="https://cdn.knightlab.com/libs/timeline3/latest/css/timeline.css">
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<!-- 2 -->
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<script src="https://cdn.knightlab.com/libs/timeline3/latest/js/timeline.js"></script>
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<!-- 3 -->
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<script type="text/javascript">
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// The TL.Timeline constructor takes at least two arguments:
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// the id of the Timeline container (no '#'), and
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// the URL to your JSON data file or Google spreadsheet.
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// the id must refer to an element "above" this code,
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// and the element must have CSS styling to give it width and height
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// optionally, a third argument with configuration options can be passed.
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// See below for more about options.
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var timeline_loaded = false;
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$(function () {
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$('#timelinetabcontents-tab').on('shown.bs.tab', function (e) {
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if(!timeline_loaded){
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timeline = new TL.Timeline(
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'timeline-embed',
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'{% url 'helpdesk:timeline_ticket_list' urlsafe_query %}'
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);
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timeline_loaded = true;
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}
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});
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})
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</script>
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</div>
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</div>
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</div>
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<!-- /.panel-body -->
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</div>
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<!-- /.panel -->
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<div class="card mb-3">
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<div class="card-header">
|
||||
<i class="fas fa-hand-pointer"></i>
|
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{% trans "Query Selection" %}
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</div>
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<div class="card-body">
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<!-- start accordion -->
|
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<div class="accordion" id="queryAccordion">
|
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<div class="card">
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||||
<div class="card-header" id="headingOne">
|
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<h5 class="mb-0">
|
||||
<button class="btn btn-link btn-sm" type="button" data-toggle="collapse" data-target="#collapseOne" aria-expanded="true" aria-controls="collapseOne">
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<i class="fas fa-filter"></i>
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{% trans "Filters" %}
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</button>
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</h5>
|
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</div>
|
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<div id="collapseOne" class="collapse show" aria-labelledby="headingOne" data-parent="#queryAccordion">
|
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<div class="card-body">
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<form>
|
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<div class="form-group float-right">
|
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<label for="filterBuilderSelect">{% trans "Add filter" %}:</label>
|
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<select class="custom-select custom-select-sm mb-0" aria-describedby="select-description" name="select" id="filterBuilderSelect"
|
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onChange="onFilterChange(this.value)">
|
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<option value="">--</option>
|
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<option id="filterBuilderSelect-Sort" value="Sort">{% trans "Sorting" %}</option>
|
||||
<option id="filterBuilderSelect-Owner" value="Owner">{% trans "Owner" %}</option>
|
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<option id="filterBuilderSelect-Queue" value="Queue">{% trans "Queue" %}</option>
|
||||
<option id="filterBuilderSelect-Status" value="Status">{% trans "Status" %}</option>
|
||||
<option id="filterBuilderSelect-Keywords" value="Keywords">{% trans "Keywords" %}</option>
|
||||
<option id="filterBuilderSelect-Dates" value="Dates">{% trans "Date Range" %}</option>
|
||||
<option id="filterBuilderSelect-KBItems" value="KBItems">{% trans "Knowledge base items" %}</option>
|
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</select>
|
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{% csrf_token %}
|
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</form>
|
||||
</div>
|
||||
|
||||
<form method='get' action='./'>
|
||||
<ul class="list-group list-group-flush">
|
||||
<li id="filterBoxSort" class="filterBox{% if query_params.sorting %} filterBoxShow{% endif %} list-group-item" id="filterBoxSort">
|
||||
{% include './filters/sorting.html' %}
|
||||
</li>
|
||||
<li class="filterBox{% if query_params.filtering.assigned_to__id__in %} filterBoxShow{% endif %} list-group-item" id=filterBoxOwner>
|
||||
{% include './filters/owner.html' %}
|
||||
</li>
|
||||
<li class="list-group-item filterBox{% if query_params.filtering.queue__id__in %} filterBoxShow{% endif %}" id="filterBoxQueue">
|
||||
{% include './filters/queue.html' %}
|
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</li>
|
||||
<li class="list-group-item filterBox{% if query_params.filtering.status__in %} filterBoxShow{% endif %}" id="filterBoxStatus">
|
||||
{% include './filters/status.html' %}
|
||||
</li>
|
||||
<li class="list-group-item filterBox{% if query_params.filtering.created__gte or query_params.filtering.created__lte %} filterBoxShow{% endif %}" id='filterBoxDates'>
|
||||
{% include './filters/date.html' %}
|
||||
</li>
|
||||
<li class="list-group-item filterBox{% if query_params.search_string %} filterBoxShow{% endif %}" id="filterBoxKeywords">
|
||||
{% include './filters/keywords.html' %}
|
||||
</li>
|
||||
<li class="list-group-item filterBox{% if query_params.filtering.kbitem__in %} filterBoxShow{% endif %}" id="filterBoxKBItems">
|
||||
{% include './filters/kbitems.html' %}
|
||||
</li>
|
||||
</ul>
|
||||
|
||||
<input class="btn btn-primary btn-sm" type='submit' value='{% trans "Apply Filters" %}' />
|
||||
{% if from_saved_query and saved_query.user == user %}
|
||||
<p>{% blocktrans with saved_query.title as query_name %}You are currently viewing saved query <strong>"{{ query_name }}"</strong>.{% endblocktrans %} <a href='{% url 'helpdesk:delete_query' saved_query.id %}'>{% trans "Delete Saved Query" %}</a></p>
|
||||
{% endif %}
|
||||
{% if from_saved_query %}
|
||||
<p>{% blocktrans with saved_query.id as query_id %}<a href='../reports/?saved_query={{ query_id }}'>Run a report</a> on this query to see stats and charts for the data listed below.{% endblocktrans %}</p>
|
||||
{% endif %}
|
||||
{% csrf_token %}
|
||||
<p>
|
||||
<label for='id_mass_action'>{% trans "With Selected Tickets:" %}</label>
|
||||
<select name='action' id='id_mass_action'>
|
||||
<option value='take'>{% trans "Take (Assign to me)" %}</option>
|
||||
<option value='delete'>{% trans "Delete" %}</option>
|
||||
<option value='merge'>{% trans "Merge" %}</option>
|
||||
<optgroup label='{% trans "Close" %}'>
|
||||
<option value='close'>{% trans "Close (Don't Send E-Mail)" %}</option>
|
||||
<option value='close_public'>{% trans "Close (Send E-Mail)" %}</option>
|
||||
</optgroup>
|
||||
<optgroup label='{% trans "Assign To" %}'>
|
||||
<option value='unassign'>{% trans "Nobody (Unassign)" %}</option>
|
||||
{% for u in user_choices %}
|
||||
<option value='assign_{{ u.id }}'>{{ u.get_username }}</option>
|
||||
{% endfor %}
|
||||
</optgroup>
|
||||
<optgroup label='{% trans "Set KB Item" %}'>
|
||||
<option value='kbitem_none'>{% trans "No KB Item" %}</option>
|
||||
{% for kbi in kb_items %}
|
||||
<option value='kbitem_{{ kbi.id }}'>{{ kbi.category.title }}: {{ kbi.title }}</option>
|
||||
{% endfor %}
|
||||
</optgroup>
|
||||
</select>
|
||||
<button type="submit" class="btn btn-primary btn-sm">
|
||||
<i class="fas fa-arrow-circle-right"></i> {% trans "Go" %}
|
||||
</button>
|
||||
</p>
|
||||
</form>
|
||||
</div>
|
||||
<div class="tab-pane fade" id="timelinetabcontents" role="tabpanel" aria-labelledby="timelinetabcontents-tab">
|
||||
<div id='timeline-embed' style="width: 100%; height: 80vh"></div>
|
||||
</div>
|
||||
</div> <!-- end card -->
|
||||
|
||||
<div class="card">
|
||||
<div class="card-header" id="headingTwo">
|
||||
<h5 class="mb-0">
|
||||
<button class="btn btn-link collapsed btn-sm" type="button" data-toggle="collapse" data-target="#collapseTwo" aria-expanded="false" aria-controls="collapseTwo">
|
||||
<i class="fas fa-save"></i>
|
||||
{% trans "Save Query" %}
|
||||
</button>
|
||||
</h5>
|
||||
</div>
|
||||
<div id="collapseTwo" class="collapse" aria-labelledby="headingTwo" data-parent="#queryAccordion">
|
||||
<div class="card-body">
|
||||
<form method='post' action='{% url 'helpdesk:savequery' %}'>
|
||||
<input type='hidden' name='query_encoded' value='{{ urlsafe_query }}' />
|
||||
<dl>
|
||||
<dt><label for='id_title'>{% trans "Query Name" %}</label></dt>
|
||||
<dd><input type='text' name='title' id='id_title' /></dd>
|
||||
<dd class='form_help_text'>{% trans "This name appears in the drop-down list of saved queries. If you share your query, other users will see this name, so choose something clear and descriptive!" %}</dd>
|
||||
|
||||
<dt><label for='id_shared'>{% trans "Shared?" %}</label></dt>
|
||||
<dd><input type='checkbox' name='shared' id='id_shared' /> {% trans "Yes, share this query with other users." %}</dd>
|
||||
<dd class='form_help_text'>{% trans "If you share this query, it will be visible by <em>all</em> other logged-in users." %}</dd>
|
||||
|
||||
</dl>
|
||||
<div class='buttons'>
|
||||
<input class="btn btn-primary" type='submit' value='{% trans "Save Query" %}'>
|
||||
</div>
|
||||
{% csrf_token %}</form>
|
||||
</div>
|
||||
</div>
|
||||
</div> <!-- end card -->
|
||||
|
||||
<div class="card">
|
||||
<div class="card-header" id="headingThree">
|
||||
<h5 class="mb-0">
|
||||
<button class="btn btn-link collapsed btn-sm" type="button" data-toggle="collapse" data-target="#collapseThree" aria-expanded="false" aria-controls="collapseThree">
|
||||
<i class="fas fa-clipboard-check"></i>
|
||||
{% trans "Use Saved Query" %}
|
||||
</button>
|
||||
</h5>
|
||||
</div>
|
||||
<div id="collapseThree" class="collapse" aria-labelledby="headingThree" data-parent="#queryAccordion">
|
||||
<div class="card-body">
|
||||
<form method='get' action='{% url 'helpdesk:list' %}'>
|
||||
<p><label for='id_query_selector'>{% trans "Query" %}</label><select name='saved_query' id='id_query_selector'>
|
||||
{% for q in user_saved_queries %}
|
||||
<option value='{{ q.id }}'>{{ q.title }}{% if q.shared %} (Shared{% ifnotequal user q.user %} by {{ q.user.get_username }}{% endifnotequal %}){% endif %}</option>
|
||||
{% endfor %}
|
||||
</select></p>
|
||||
<input class="btn btn-primary" type='submit' value='{% trans "Run Query" %}'>
|
||||
{% csrf_token %}</form>
|
||||
</div>
|
||||
</div>
|
||||
</div> <!-- end card -->
|
||||
</div>
|
||||
</div>
|
||||
<!-- end accordion -->
|
||||
<!-- /.panel-body -->
|
||||
</div>
|
||||
<!-- end card-body -->
|
||||
</div>
|
||||
<!-- end top card -->
|
||||
<!-- /.panel -->
|
||||
|
||||
<div class="card mb-3">
|
||||
<div class="card-header">
|
||||
<i class="fas fa-hand-pointer"></i>
|
||||
{% trans "Query Selection" %}
|
||||
</div>
|
||||
<div class="card-body">
|
||||
<!-- start accordion -->
|
||||
<div class="accordion" id="queryAccordion">
|
||||
<div class="card">
|
||||
<div class="card-header" id="headingOne">
|
||||
<h5 class="mb-0">
|
||||
<button class="btn btn-link btn-sm" type="button" data-toggle="collapse"
|
||||
data-target="#collapseOne" aria-expanded="true" aria-controls="collapseOne">
|
||||
<i class="fas fa-filter"></i>
|
||||
{% trans "Filters" %}
|
||||
</button>
|
||||
</h5>
|
||||
</div>
|
||||
|
||||
<div id="collapseOne" class="collapse show" aria-labelledby="headingOne"
|
||||
data-parent="#queryAccordion">
|
||||
<div class="card-body">
|
||||
<form method="get">
|
||||
<div class="form-group float-right">
|
||||
<label for="filterBuilderSelect">{% trans "Add filter" %}:</label>
|
||||
<select class="custom-select custom-select-sm mb-0"
|
||||
aria-describedby="select-description" name="select" id="filterBuilderSelect"
|
||||
onChange="onFilterChange(this.value)">
|
||||
<option value="">--</option>
|
||||
<option id="filterBuilderSelect-Sort" value="Sort"{% if query_params.sorting %} disabled{% endif %}>
|
||||
{% trans "Sorting" %}
|
||||
</option>
|
||||
<option id="filterBuilderSelect-Owner" value="Owner"{% if query_params.filtering.assigned_to__id__in %} disabled{% endif %}>
|
||||
{% trans "Owner" %}
|
||||
</option>
|
||||
<option id="filterBuilderSelect-Queue" value="Queue"{% if query_params.filtering.queue__id__in %} disabled{% endif %}>
|
||||
{% trans "Queue" %}
|
||||
</option>
|
||||
<option id="filterBuilderSelect-Status" value="Status"{% if query_params.filtering.status__in %} disabled{% endif %}>
|
||||
{% trans "Status" %}
|
||||
</option>
|
||||
<option id="filterBuilderSelect-Keywords" value="Keywords"{% if query_params.search_string %} disabled{% endif %}>
|
||||
{% trans "Keywords" %}
|
||||
</option>
|
||||
<option id="filterBuilderSelect-Dates" value="Dates"{% if query_params.filtering.created__gte or query_params.filtering.created__lte %} disabled{% endif %}>
|
||||
{% trans "Date Range" %}
|
||||
</option>
|
||||
<option id="filterBuilderSelect-KBItems" value="KBItems"{% if query_params.filtering.kbitem__in %} disabled{% endif %}>
|
||||
{% trans "Knowledge base items" %}
|
||||
</option>
|
||||
</select>
|
||||
</div>
|
||||
</form>
|
||||
</div>
|
||||
|
||||
<form method="get">
|
||||
<ul class="list-group list-group-flush">
|
||||
<li id="filterBoxSort"
|
||||
class="filterBox{% if query_params.sorting %} filterBoxShow{% endif %} list-group-item"
|
||||
id="filterBoxSort">
|
||||
{% include 'helpdesk/filters/sorting.html' %}
|
||||
</li>
|
||||
<li class="filterBox{% if query_params.filtering.assigned_to__id__in %} filterBoxShow{% endif %} list-group-item"
|
||||
id=filterBoxOwner>
|
||||
{% include 'helpdesk/filters/owner.html' %}
|
||||
</li>
|
||||
<li class="list-group-item filterBox{% if query_params.filtering.queue__id__in %} filterBoxShow{% endif %}"
|
||||
id="filterBoxQueue">
|
||||
{% include 'helpdesk/filters/queue.html' %}
|
||||
</li>
|
||||
<li class="list-group-item filterBox{% if query_params.filtering.status__in %} filterBoxShow{% endif %}"
|
||||
id="filterBoxStatus">
|
||||
{% include 'helpdesk/filters/status.html' %}
|
||||
</li>
|
||||
<li class="list-group-item filterBox{% if query_params.filtering.created__gte or query_params.filtering.created__lte %} filterBoxShow{% endif %}"
|
||||
id='filterBoxDates'>
|
||||
{% include 'helpdesk/filters/date.html' %}
|
||||
</li>
|
||||
<li class="list-group-item filterBox{% if query_params.search_string %} filterBoxShow{% endif %}"
|
||||
id="filterBoxKeywords">
|
||||
{% include 'helpdesk/filters/keywords.html' %}
|
||||
</li>
|
||||
<li class="list-group-item filterBox{% if query_params.filtering.kbitem__in %} filterBoxShow{% endif %}"
|
||||
id="filterBoxKBItems">
|
||||
{% include 'helpdesk/filters/kbitems.html' %}
|
||||
</li>
|
||||
<li class="list-group-item">
|
||||
<input class="btn btn-primary btn-sm" type='submit' value='{% trans "Apply Filters" %}'/>
|
||||
</li>
|
||||
{% if from_saved_query and saved_query.user == user %}
|
||||
<li class="list-group-item">
|
||||
{% blocktrans with saved_query.title as query_name %}You are currently viewing saved query <strong>"{{ query_name }}"</strong>.{% endblocktrans %}
|
||||
<a href='{% url 'helpdesk:delete_query' saved_query.id %}'>
|
||||
{% trans "Delete Saved Query" %}
|
||||
</a>
|
||||
</li>
|
||||
{% endif %}
|
||||
{% if from_saved_query %}
|
||||
<li class="list-group-item">
|
||||
{% blocktrans with saved_query.id as query_id %}<a href='../reports/?saved_query={{ query_id }}'>Run a report</a> on this query to see stats and charts for the data listed below.{% endblocktrans %}
|
||||
</li>
|
||||
{% endif %}
|
||||
</ul>
|
||||
</form>
|
||||
</div>
|
||||
</div> <!-- end card -->
|
||||
|
||||
<div class="card">
|
||||
<div class="card-header" id="headingTwo">
|
||||
<h5 class="mb-0">
|
||||
<button class="btn btn-link collapsed btn-sm" type="button" data-toggle="collapse"
|
||||
data-target="#collapseTwo" aria-expanded="false" aria-controls="collapseTwo">
|
||||
<i class="fas fa-save"></i>
|
||||
{% trans "Save Query" %}
|
||||
</button>
|
||||
</h5>
|
||||
</div>
|
||||
<div id="collapseTwo" class="collapse" aria-labelledby="headingTwo" data-parent="#queryAccordion">
|
||||
<div class="card-body">
|
||||
<form method='post' action='{% url 'helpdesk:savequery' %}'>
|
||||
{% csrf_token %}
|
||||
<input type='hidden' name='query_encoded' value='{{ urlsafe_query }}'/>
|
||||
<dl>
|
||||
<dt><label for='id_title'>{% trans "Query Name" %}</label></dt>
|
||||
<dd><input type='text' name='title' id='id_title'/></dd>
|
||||
<dd class='form_help_text'>{% trans "This name appears in the drop-down list of saved queries. If you share your query, other users will see this name, so choose something clear and descriptive!" %}</dd>
|
||||
|
||||
<dt><label for='id_shared'>{% trans "Shared?" %}</label></dt>
|
||||
<dd><input type='checkbox' name='shared'
|
||||
id='id_shared'/> {% trans "Yes, share this query with other users." %}
|
||||
</dd>
|
||||
<dd class='form_help_text'>{% trans "If you share this query, it will be visible by <em>all</em> other logged-in users." %}</dd>
|
||||
|
||||
</dl>
|
||||
<div class='buttons'>
|
||||
<input class="btn btn-primary" type='submit' value='{% trans "Save Query" %}'>
|
||||
</div>
|
||||
</form>
|
||||
</div>
|
||||
</div>
|
||||
</div> <!-- end card -->
|
||||
|
||||
{% if user_saved_queries %}
|
||||
<div class="card">
|
||||
<div class="card-header" id="headingThree">
|
||||
<h5 class="mb-0">
|
||||
<button class="btn btn-link collapsed btn-sm" type="button" data-toggle="collapse"
|
||||
data-target="#collapseThree" aria-expanded="false" aria-controls="collapseThree">
|
||||
<i class="fas fa-clipboard-check"></i>
|
||||
{% trans "Use Saved Query" %}
|
||||
</button>
|
||||
</h5>
|
||||
</div>
|
||||
<div id="collapseThree" class="collapse" aria-labelledby="headingThree"
|
||||
data-parent="#queryAccordion">
|
||||
<div class="card-body">
|
||||
<form action='{% url 'helpdesk:list' %}'>
|
||||
<p>
|
||||
<label for='id_query_selector'>{% trans "Query" %}</label>
|
||||
<select name='saved_query' id='id_query_selector'>
|
||||
{% for q in user_saved_queries %}
|
||||
<option value='{{ q.id }}'>
|
||||
{{ q.title }}{% if q.shared %}
|
||||
(Shared{% if user != q.user %} by {{ q.user.get_username }}{% endif %})
|
||||
{% endif %}
|
||||
</option>
|
||||
{% endfor %}
|
||||
</select></p>
|
||||
<input class="btn btn-primary" type='submit' value='{% trans "Run Query" %}'>
|
||||
</form>
|
||||
</div>
|
||||
</div>
|
||||
</div> <!-- end card -->
|
||||
{% endif %}
|
||||
</div>
|
||||
<!-- end accordion -->
|
||||
</div>
|
||||
<!-- end card-body -->
|
||||
</div>
|
||||
<!-- end top card -->
|
||||
|
||||
{% endblock %}
|
||||
|
||||
|
||||
{% block helpdesk_js %}
|
||||
<script src='{% static "helpdesk/filter.js" %}'></script>
|
||||
<script>
|
||||
function get_url(row)
|
||||
{
|
||||
return "{% url 'helpdesk:view' 1234 %}".replace(/1234/, row.id.toString());
|
||||
}
|
||||
$(document).ready(function()
|
||||
{
|
||||
//DataTables Initialization
|
||||
let tasks_table = $('#ticketTable').DataTable({
|
||||
"language": {
|
||||
"emptyTable": "{% trans 'No Tickets Match Your Selection' %}"
|
||||
},
|
||||
"processing": true,
|
||||
"serverSide": true,
|
||||
"ajax": {
|
||||
"url": "{% url 'helpdesk:datatables_ticket_list' urlsafe_query %}",
|
||||
"type": "GET",
|
||||
},
|
||||
createdRow: function( row, data, dataIndex )
|
||||
{
|
||||
$( row ).addClass(data.row_class);
|
||||
},
|
||||
dom: 'ltBp',
|
||||
buttons: ["colvis"],
|
||||
<script src='{% static "helpdesk/filter.js" %}'></script>
|
||||
<script src="https://cdn.knightlab.com/libs/timeline3/latest/js/timeline.js"></script>
|
||||
<script>
|
||||
function get_url(row) {
|
||||
return "{% url 'helpdesk:view' 1234 %}".replace(/1234/, row.id.toString());
|
||||
}
|
||||
|
||||
"columns": [
|
||||
{"data": "id",
|
||||
"orderable": false,
|
||||
"render": function(data, type, row, meta)
|
||||
{
|
||||
var pk = data;
|
||||
if(type === 'display'){
|
||||
data = "<input type='checkbox' name='ticket_id' value='"+pk+"'"+ "class='ticket_multi_select' />"
|
||||
}
|
||||
return data
|
||||
}
|
||||
},
|
||||
{"data": "ticket",
|
||||
"render": function (data, type, row, meta)
|
||||
{
|
||||
var id = data.split(" ")[0];
|
||||
var name = data.split(" ")[1];
|
||||
if (type === 'display')
|
||||
{
|
||||
data = '<div class="tickettitle"><a href="' + get_url(row) + '" >' +
|
||||
row.id + '. ' +
|
||||
row.title + '</a></div>';
|
||||
}
|
||||
return data
|
||||
}
|
||||
},
|
||||
{"data": "priority",
|
||||
"render": function (data, type, row, meta) {
|
||||
var priority = "success";
|
||||
if (data == 4 ) {
|
||||
priority = "warning";
|
||||
} else if (data == 5) {
|
||||
priority = "danger";
|
||||
}
|
||||
return '<p class="text-'+priority+'">'+data+'</p>';
|
||||
},
|
||||
"visible": false,
|
||||
},
|
||||
{"data": "queue",
|
||||
"render": function(data, type, row, meta) {
|
||||
return data.title;
|
||||
},
|
||||
"visible": false,
|
||||
},
|
||||
{"data": "status"},
|
||||
{"data": "created"},
|
||||
{"data": "due_date", "visible": false},
|
||||
{"data": "assigned_to",
|
||||
"render": function(data, type, row, meta) {
|
||||
if (data != "None") {
|
||||
return data;
|
||||
}
|
||||
else {
|
||||
return "";
|
||||
}
|
||||
}
|
||||
},
|
||||
{"data": "submitter"},
|
||||
{"data": "time_spent", "visible": false},
|
||||
{"data": "kbitem"},
|
||||
]
|
||||
});
|
||||
})
|
||||
$(document).ready(function () {
|
||||
// Ticket DataTable Initialization
|
||||
$('#ticketTable').DataTable({
|
||||
language: {
|
||||
"emptyTable": "{% trans 'No Tickets Match Your Selection' %}"
|
||||
},
|
||||
processing: true,
|
||||
serverSide: true,
|
||||
ajax: {
|
||||
"url": "{% url 'helpdesk:datatables_ticket_list' urlsafe_query %}",
|
||||
"type": "GET",
|
||||
},
|
||||
createdRow: function (row, data, dataIndex) {
|
||||
$(row).addClass(data.row_class);
|
||||
},
|
||||
dom: 'ltBp',
|
||||
buttons: ["colvis"],
|
||||
columns: [
|
||||
{
|
||||
data: "id",
|
||||
orderable: false,
|
||||
render: function (data, type, row, meta) {
|
||||
const pk = data;
|
||||
if (type === 'display') {
|
||||
data = "<input type='checkbox' name='ticket_id' value='" + pk + "' class='ticket_multi_select' />"
|
||||
}
|
||||
return data
|
||||
}
|
||||
},
|
||||
{
|
||||
data: "ticket",
|
||||
render: function (data, type, row, meta) {
|
||||
if (type === 'display') {
|
||||
data = '<div class="tickettitle"><a href="' + get_url(row) + '" >' +
|
||||
row.id + '. ' +
|
||||
row.title + '</a></div>';
|
||||
}
|
||||
return data
|
||||
}
|
||||
},
|
||||
{
|
||||
data: "priority",
|
||||
render: function (data, type, row, meta) {
|
||||
let priority = "success";
|
||||
if (data === 4) {
|
||||
priority = "warning";
|
||||
} else if (data === 5) {
|
||||
priority = "danger";
|
||||
}
|
||||
return '<p class="text-' + priority + '">' + data + '</p>';
|
||||
},
|
||||
visible: false,
|
||||
},
|
||||
{
|
||||
data: "queue",
|
||||
render: function (data, type, row, meta) {
|
||||
return data.title;
|
||||
},
|
||||
visible: false,
|
||||
},
|
||||
{data: "status"},
|
||||
{data: "created"},
|
||||
{data: "due_date", "visible": false},
|
||||
{
|
||||
data: "assigned_to",
|
||||
render: function (data, type, row, meta) {
|
||||
if (data !== "None") {
|
||||
return data;
|
||||
}
|
||||
return "";
|
||||
}
|
||||
},
|
||||
{data: "submitter"},
|
||||
{data: "time_spent", "visible": false},
|
||||
{data: "kbitem"},
|
||||
]
|
||||
});
|
||||
|
||||
$(document).ready(function()
|
||||
{
|
||||
$("#select_all_btn").click(function() {
|
||||
$(".ticket_multi_select").prop('checked', true);
|
||||
});
|
||||
$("#select_none_btn").click(function() {
|
||||
$(".ticket_multi_select").prop('checked', false);
|
||||
});
|
||||
$("#select_inverse_btn").click(function() {
|
||||
$(".ticket_multi_select").each(function() {
|
||||
$(this).prop('checked', !$(this).prop('checked'));
|
||||
});
|
||||
});
|
||||
})
|
||||
{# Timeline initialization when tab is displayed #}
|
||||
// The TL.Timeline constructor takes at least two arguments:
|
||||
// the id of the Timeline container (no '#'), and
|
||||
// the URL to your JSON data file or Google spreadsheet.
|
||||
// the id must refer to an element "above" this code,
|
||||
// and the element must have CSS styling to give it width and height
|
||||
// optionally, a third argument with configuration options can be passed.
|
||||
// See below for more about options.
|
||||
let timeline_loaded = false;
|
||||
$('#timelinetabcontents-tab').on('shown.bs.tab', function (e) {
|
||||
if (!timeline_loaded) {
|
||||
new TL.Timeline(
|
||||
'timeline-embed',
|
||||
'{% url 'helpdesk:timeline_ticket_list' urlsafe_query %}'
|
||||
);
|
||||
timeline_loaded = true;
|
||||
}
|
||||
});
|
||||
|
||||
/**
|
||||
* Disable active filtering options in filter select menu
|
||||
*/
|
||||
$(document).ready(function() {
|
||||
{% if query_params.sorting %}
|
||||
$("#filterBuilderSelect-Sort")[0].disabled = "disabled";
|
||||
{% endif %}
|
||||
{% if query_params.filtering.assigned_to__id__in %}
|
||||
$("#filterBuilderSelect-Owner")[0].disabled = "disabled";
|
||||
{% endif %}
|
||||
{% if query_params.filtering.queue__id__in %}
|
||||
$("#filterBuilderSelect-Queue")[0].disabled = "disabled";
|
||||
{% endif %}
|
||||
{% if query_params.filtering.status__in %}
|
||||
$("#filterBuilderSelect-Status")[0].disabled = "disabled";
|
||||
{% endif %}
|
||||
{% if query_params.filtering.created__gte or query_params.filtering.created__lte %}
|
||||
$("#filterBuilderSelect-Dates")[0].disabled = "disabled";
|
||||
{% endif %}
|
||||
{% if query_params.search_string %}
|
||||
$("#filterBuilderSelect-Keywords")[0].disabled = "disabled";
|
||||
{% endif %}
|
||||
{% if query_params.filtering.kbitem__in %}
|
||||
$("#filterBuilderSelect-KBItems")[0].disabled = "disabled";
|
||||
{% endif %}
|
||||
});
|
||||
|
||||
{% for f in query_params.filtering %}
|
||||
{% endfor %}
|
||||
|
||||
</script>
|
||||
{# Shortcuts to select/unselect multiple tickets #}
|
||||
$("#select_all_btn").click(function () {
|
||||
$(".ticket_multi_select").prop('checked', true);
|
||||
});
|
||||
$("#select_none_btn").click(function () {
|
||||
$(".ticket_multi_select").prop('checked', false);
|
||||
});
|
||||
$("#select_inverse_btn").click(function () {
|
||||
$(".ticket_multi_select").each(function () {
|
||||
$(this).prop('checked', !$(this).prop('checked'));
|
||||
});
|
||||
});
|
||||
})
|
||||
</script>
|
||||
{% endblock %}
|
||||
|
||||
|
||||
Loading…
Reference in New Issue
Block a user