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Update configuration.rst

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Added a couple of sentences to explain that creation of a queue is a prerequisite for automatically creating tickets from e-mail.
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typonaut 2020-08-15 16:16:30 +01:00 committed by GitHub
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@ -19,6 +19,8 @@ Before django-helpdesk will be much use, you need to do some basic configuration
**IMPORTANT NOTE**: Any tickets created via POP3 or IMAP mailboxes will DELETE the original e-mail from the mail server.
You will need to create a support queue, and associated login/host values, in the Django admin interface, in order for mail to be picked-up from the mail server and placed in the tickets table of your database. The values in the settings file alone, will not create the necessary values to trigger the get_email function.
4. If you wish to automatically escalate tickets based on their age, set up a cronjob to run the escalation command on a regular basis::
0 * * * * /path/to/helpdesksite/manage.py escalate_tickets