holm/django-helpdeskmig
1
0
Fork 0
mirror of https://gitea.mueller.network/extern/django-helpdesk.git synced 2025-02-16 18:20:48 +01:00
Code Issues Packages Projects Releases Wiki Activity

Fix esclation description

Browse Source 
Escalation is based on days a ticket has been active, not hours. Fixed config, closes #280. Thanks @J-A-M
This commit is contained in:
Ross Poulton 2014-11-21 13:00:37 +11:00
parent aa46cc6988
commit 68cc1b1e8e
1 changed files with 1 additions and 1 deletions
Show Stats Download Patch File Download Diff File Expand all files Collapse all files

2
docs/configuration.rst
View File

@ -23,7 +23,7 @@ Before django-helpdesk will be much use, you need to do some basic configuration
0 * * * * /path/to/helpdesksite/manage.py escalate_tickets 0 * * * * /path/to/helpdesksite/manage.py escalate_tickets
This will run the escalation process hourly, using the 'Escalation Hours' setting for each queue to determine which tickets to escalate. This will run the escalation process hourly, using the 'Escalation Days' setting for each queue to determine which tickets to escalate.
5. If you wish to exclude some days (eg, weekends) from escalation calculations, enter the dates manually via the Admin, or setup a cronjob to run a management command on a regular basis:: 5. If you wish to exclude some days (eg, weekends) from escalation calculations, enter the dates manually via the Admin, or setup a cronjob to run a management command on a regular basis::