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Remove doctrees & html docs; moved reStructuredText files from docs/source/ to docs/ to make it a little easier for most people to access.
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# Internal variables.
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# Internal variables.
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PAPEROPT_a4 = -D latex_paper_size=a4
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PAPEROPT_a4 = -D latex_paper_size=a4
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PAPEROPT_letter = -D latex_paper_size=letter
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PAPEROPT_letter = -D latex_paper_size=letter
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ALLSPHINXOPTS = -d $(BUILDDIR)/doctrees $(PAPEROPT_$(PAPER)) $(SPHINXOPTS) source
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ALLSPHINXOPTS = -d $(BUILDDIR)/doctrees $(PAPEROPT_$(PAPER)) $(SPHINXOPTS) .
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.PHONY: help clean html dirhtml singlehtml pickle json htmlhelp qthelp devhelp epub latex latexpdf text man changes linkcheck doctest
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.PHONY: help clean html dirhtml singlehtml pickle json htmlhelp qthelp devhelp epub latex latexpdf text man changes linkcheck doctest
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# Sphinx build info version 1
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# This file hashes the configuration used when building these files. When it is not found, a full rebuild will be done.
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config: 3849f354f6590d5e46c0b135b561d830
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tags: fbb0d17656682115ca4d033fb2f83ba1
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Ticket API
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==========
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django-helpdesk includes an API accessible via HTTP POST requests, allowing you to create and alter tickets from 3rd party software and systems.
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For usage instructions and command syntax, see the file ``templates/helpdesk/api_help.html``, or visit http://helpdesk/api/help/.
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Configuration
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=============
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Before django-helpdesk will be much use, you need to do some basic configuration. Most of this is done via the Django admin screens.
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1. Visit ``http://yoursite/admin/`` and add a Helpdesk Queue. If you wish, enter your POP3 or IMAP server details.
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**IMPORTANT NOTE**: Any tickets created via POP3 or IMAP mailboxes will DELETE the original e-mail from the mail server.
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2. Visit ``http://yoursite/helpdesk/`` (or whatever path as defined in your ``urls.py``)
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3. If you wish to automatically create tickets from the contents of an e-mail inbox, set up a cronjob to run the management command on a regular basis.
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Don't forget to set the relevant Django environment variables in your crontab::
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*/5 * * * * /path/to/helpdesksite/manage.py get_email
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This will run the e-mail import every 5 minutes
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**IMPORTANT NOTE**: Any tickets created via POP3 or IMAP mailboxes will DELETE the original e-mail from the mail server.
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4. If you wish to automatically escalate tickets based on their age, set up a cronjob to run the escalation command on a regular basis::
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0 * * * * /path/to/helpdesksite/manage.py escalate_tickets
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This will run the escalation process hourly, using the 'Escalation Hours' setting for each queue to determine which tickets to escalate.
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5. If you wish to exclude some days (eg, weekends) from escalation calculations, enter the dates manually via the Admin, or setup a cronjob to run a management command on a regular basis::
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0 0 * * 0 /path/to/helpdesksite/manage.py create_escalation_exclusions --days saturday,sunday --escalate-verbosely
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This will, on a weekly basis, create exclusions for the coming weekend.
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6. Log in to your Django admin screen, and go to the 'Sites' module. If the site ``example.com`` is listed, click it and update the details so they are relevant for your website.
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7. If you do not send mail directly from your web server (eg, you need to use an SMTP server) then edit your ``settings.py`` file so it contains your mail server details::
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EMAIL_HOST = 'XXXXX'
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EMAIL_HOST_USER = 'YYYYYY@ZZZZ.PPP'
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EMAIL_HOST_PASSWORD = '123456'
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You're now up and running! Happy ticketing.
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Custom Fields
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=============
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As of February 2011, django-helpdesk supports custom fields on the ``Ticket`` model. These fields are created by using the Django administration tool, and are shown on both the public and staff submission forms.
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You can use most Django field types including text, integer, boolean, and list.
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The demo at http://demo.jutdahelpdesk.com contains an example of each type of custom field, including a mix of mandatory and optional fields.
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Note that this feature is still in beta - it needs quite a bit of testing and no doubt has bugs!
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Welcome to django-helpdesk's documentation!
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===========================================
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django-helpdesk is a Django application to manage helpdesk tickets for your internal helpdesk. It was formerly known as Jutda Helpdesk.
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How Does It Look?
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-----------------
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You can see a demo installation at http://demo.jutdahelpdesk.com
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Quick Start
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-----------
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django-helpdesk is just a Django application with models, views, templates, and some media. If you're comfortable with Django just try ``pip install django-helpdesk``. If not, continue to read the Installation document.
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Key Features
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------------
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django-helpdesk has been designed for small businesses who need to recieve, manage and respond to requests for help from customers. In this context *'customers'* may be external users, or other people within your company.
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* Tickets can be opened vi a email
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* Multiple queues / categories of tickets
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* Integrated FAQ / knowledgebase
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Customer-facing Capabilities
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~~~~~~~~~~~~~~~~~~~~~~~~~~~~
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Customers (who are not 'staff' users in Django) can:
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1. Browse your knowledgebase / FAQ
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2. Submit support requests via web/email
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3. Review open and closed requests they submitted
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Staff Capabilities
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~~~~~~~~~~~~~~~~~~~~
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If a user is a staff member, they get general helpdesk access, including:
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1. See the ticket dashboard showing unassigned tickets and basic status of the helpdesk
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2. Review the tickets assigned to them
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3. Search through all tickets, open and closed
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4. Save their searches for future use
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5. Follow up or respond to tickets
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6. Assign tickets to themselves or other staff members
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7. Resolve tickets
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Licensing
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---------
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django-helpdesk is released under the BSD license, however it packages 3rd party applications which may be using a different license. More details can be found in the :doc:`license documentation`.
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Dependencies
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------------
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1. Python 2.4+
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2. Django (1.2 or newer)
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3. An existing **working** Django project with database etc. If you cannot log into the Admin, you won't get this product working!
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Translation
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-----------
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.. image:: http://www.transifex.net/projects/p/django-helpdesk/resource/core/chart/image_png
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If you want to help translate django-helpdesk into languages other than English, we encourage you to make use of our Transifex project.
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http://www.transifex.net/projects/p/django-helpdesk/resource/core/
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Feel free to request access to contribute your translations.
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Contents:
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---------
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.. toctree::
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:maxdepth: 2
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:glob:
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license
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install
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configuration
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settings
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spam
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custom_fields
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api
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Installation
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============
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django-helpdesk installation isn't difficult, but it requires you have a bit of existing know-how about Django.
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Getting The Code
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----------------
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Installing using PIP
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~~~~~~~~~~~~~~~~~~~~
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Try using ``pip install django-helpdesk``. Go and have a beer to celebrate Python packaging.
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GIT Checkout (Cutting Edge)
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~~~~~~~~~~~~~~~~~~~~~~~~~~~
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If you're planning on editing the code or just want to get whatever is the latest and greatest, you can clone the official Git repository with ``git clone git://github.com/rossp/django-helpdesk.git``
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Copy the ``helpdesk`` folder into your ``PYTHONPATH``.
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I just want a .tar.gz!
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~~~~~~~~~~~~~~~~~~~~~~
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You can download the latest PyPi package from http://pypi.python.org/pypi/django-helpdesk/
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Download, extract, and drop ``helpdesk`` into your ``PYTHONPATH``
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Adding To Your Django Project
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-----------------------------
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1. Edit your ``settings.py`` file and add ``helpdesk`` to the ``INSTALLED_APPS`` setting. You also need ``django.contrib.admin`` in ``INSTALLED_APPS`` if you haven't already added it. eg::
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INSTALLED_APPS = (
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'django.contrib.auth',
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'django.contrib.contenttypes',
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'django.contrib.sessions',
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'django.contrib.sites',
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'django.contrib.admin', # Required for helpdesk admin/maintenance
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'django.contrib.markup', # Required for text display
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'helpdesk', # This is new!
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)
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2. Make sure django-helpdesk is accessible via ``urls.py``. Add the following line to ``urls.py``::
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(r'helpdesk/', include('helpdesk.urls')),
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Note that you can change 'helpdesk/' to anything you like, such as 'support/' or 'help/'. If you want django-helpdesk to be available at the root of your site (for example at http://support.mysite.tld/) then the line will be as follows::
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(r'', include('helpdesk.urls')),
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This line will have to come *after* any other lines in your urls.py such as those used by the Django admin.
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3. Create the required database tables. I'd suggest using *South*, however the following will work::
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./manage.py syncdb
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4. Inside your ``MEDIA_ROOT`` folder, create a new folder called ``helpdesk`` and copy the contents of ``helpdesk/htdocs`` into it. Alternatively, create a symlink::
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ln -s /path/to/helpdesk/htdocs /path/to/media/helpdesk
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5. Inside your ``MEDIA_ROOT`` folder, inside the ``helpdesk`` folder, is a folder called ``attachments``. Ensure your web server software can write to this folder - something like this should do the trick::
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chown www-data:www-data attachments/
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chmod 700 attachments
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(substitute www-data for the user / group that your web server runs as, eg 'apache' or 'httpd')
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If all else fails ensure all users can write to it::
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chmod 777 attachments/
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This is NOT recommended, especially if you're on a shared server.
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6. Ensure that your ``attachments`` folder has directory listings turned off, to ensure users don't download files that they are not specifically linked to from their tickets.
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If you are using Apache, put a ``.htaccess`` file in the ``attachments`` folder with the following content::
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Options -Indexes
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You will also have to make sure that ``.htaccess`` files aren't being ignored.
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Ideally, accessing http://MEDIA_URL/helpdesk/attachments/ will give you a 403 access denied error.
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7. If it's not already installed, install ``python-markdown``::
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pip install Markdown
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@ -1,135 +0,0 @@
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License
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=======
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django-helpdesk is released under the terms of the BSD license. You must agree to these terms before installing or using django-helpdesk.::
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Copyright (c) 2008, Ross Poulton (Trading as Jutda)
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All rights reserved.
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Redistribution and use in source and binary forms, with or without modification,
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are permitted provided that the following conditions are met:
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|
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1. Redistributions of source code must retain the above copyright
|
|
||||||
notice, this list of conditions and the following disclaimer.
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||||||
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2. Redistributions in binary form must reproduce the above copyright
|
|
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notice, this list of conditions and the following disclaimer in the
|
|
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documentation and/or other materials provided with the distribution.
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3. Neither the name of Ross Poulton, Jutda, nor the names of any
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of its contributors may be used to endorse or promote products
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derived from this software without specific prior written permission.
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THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS "AS IS" AND
|
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ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED
|
|
||||||
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE
|
|
||||||
DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT HOLDER OR CONTRIBUTORS BE LIABLE
|
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||||||
FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL
|
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||||||
DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR
|
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||||||
SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER
|
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||||||
CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY,
|
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||||||
OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE
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OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
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EXCEPTIONS
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This software is distributed with some third-party software which is not distributed under the above license. See LICENSE.3RDPARTY for further details.
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django-helpdesk includes 3rd party software. The licenses for these
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applications are included below.
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License for jQuery & jQuery UI
|
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||||||
------------------------------
|
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::
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Copyright (c) 2007 John Resig, http://jquery.com/
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Permission is hereby granted, free of charge, to any person obtaining
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||||||
a copy of this software and associated documentation files (the
|
|
||||||
"Software"), to deal in the Software without restriction, including
|
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||||||
without limitation the rights to use, copy, modify, merge, publish,
|
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||||||
distribute, sublicense, and/or sell copies of the Software, and to
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||||||
permit persons to whom the Software is furnished to do so, subject to
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||||||
the following conditions:
|
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||||||
|
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||||||
The above copyright notice and this permission notice shall be
|
|
||||||
included in all copies or substantial portions of the Software.
|
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||||||
|
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||||||
THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND,
|
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||||||
EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF
|
|
||||||
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND
|
|
||||||
NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE
|
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||||||
LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION
|
|
||||||
OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION
|
|
||||||
WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
|
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||||||
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License for jQuery UI 'Smoothness' theme
|
|
||||||
----------------------------------------
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||||||
::
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||||||
/*
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* jQuery UI screen structure and presentation
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||||||
* This CSS file was generated by ThemeRoller, a Filament Group Project for jQuery UI
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||||||
* Author: Scott Jehl, scott@filamentgroup.com, http://www.filamentgroup.com
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||||||
* Visit ThemeRoller.com
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||||||
*/
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||||||
License for akismet.py
|
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||||||
----------------------
|
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||||||
::
|
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||||||
Copyright (c) 2003-2009, Michael Foord
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||||||
All rights reserved.
|
|
||||||
E-mail : fuzzyman AT voidspace DOT org DOT uk
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||||||
|
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||||||
Redistribution and use in source and binary forms, with or without
|
|
||||||
modification, are permitted provided that the following conditions are
|
|
||||||
met:
|
|
||||||
|
|
||||||
|
|
||||||
* Redistributions of source code must retain the above copyright
|
|
||||||
notice, this list of conditions and the following disclaimer.
|
|
||||||
|
|
||||||
* Redistributions in binary form must reproduce the above
|
|
||||||
copyright notice, this list of conditions and the following
|
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||||||
disclaimer in the documentation and/or other materials provided
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||||||
with the distribution.
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||||||
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||||||
* Neither the name of Michael Foord nor the name of Voidspace
|
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||||||
may be used to endorse or promote products derived from this
|
|
||||||
software without specific prior written permission.
|
|
||||||
|
|
||||||
THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS
|
|
||||||
"AS IS" AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT
|
|
||||||
LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR
|
|
||||||
A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT
|
|
||||||
OWNER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL,
|
|
||||||
SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT
|
|
||||||
LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE,
|
|
||||||
DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY
|
|
||||||
THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT
|
|
||||||
(INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE
|
|
||||||
OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
|
|
||||||
|
|
||||||
License for flot
|
|
||||||
----------------
|
|
||||||
::
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|
||||||
Copyright (c) 2007-2009 IOLA and Ole Laursen
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|
|
||||||
Permission is hereby granted, free of charge, to any person
|
|
||||||
obtaining a copy of this software and associated documentation
|
|
||||||
files (the "Software"), to deal in the Software without
|
|
||||||
restriction, including without limitation the rights to use,
|
|
||||||
copy, modify, merge, publish, distribute, sublicense, and/or sell
|
|
||||||
copies of the Software, and to permit persons to whom the
|
|
||||||
Software is furnished to do so, subject to the following
|
|
||||||
conditions:
|
|
||||||
|
|
||||||
The above copyright notice and this permission notice shall be
|
|
||||||
included in all copies or substantial portions of the Software.
|
|
||||||
|
|
||||||
THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND,
|
|
||||||
EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES
|
|
||||||
OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND
|
|
||||||
NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT
|
|
||||||
HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY,
|
|
||||||
WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING
|
|
||||||
FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR
|
|
||||||
OTHER DEALINGS IN THE SOFTWARE.
|
|
@ -1,20 +0,0 @@
|
|||||||
Settings
|
|
||||||
========
|
|
||||||
|
|
||||||
The following settings can be changed in your ``settings.py`` file to help change the way django-helpdesk operates.
|
|
||||||
|
|
||||||
HELPDESK_DEFAULT_SETTINGS
|
|
||||||
-------------------------
|
|
||||||
|
|
||||||
django-helpdesk has a built in ``UserSettings`` entity with per-use options that they will want to configure themselves. When you create a new user, a set of options is automatically created for them which they can then change themselves.
|
|
||||||
|
|
||||||
If you want to override the default settings for your users, create ``HELPDESK_DEFAULT_SETTINGS`` as a dictionary in ``settings.py``. The default is below::
|
|
||||||
|
|
||||||
HELPDESK_DEFAULT_SETTINGS = {
|
|
||||||
'use_email_as_submitter': True,
|
|
||||||
'email_on_ticket_assign': True,
|
|
||||||
'email_on_ticket_change': True,
|
|
||||||
'login_view_ticketlist': True,
|
|
||||||
'email_on_ticket_apichange': True,
|
|
||||||
'tickets_per_page': 25
|
|
||||||
}
|
|
@ -1,32 +0,0 @@
|
|||||||
Spam Filtering
|
|
||||||
==============
|
|
||||||
|
|
||||||
django-helpdesk includes a copy of ``akismet.py`` by `Michael Foord <http://www.voidspace.org.uk/>`_, which lets incoming ticket submissions be automatically checked against either the `Akismet <http://akismet.com/>`_ or `TypePad Anti-Spam <http://antispam.typepad.com/>`_ services.
|
|
||||||
|
|
||||||
To enable this functionality, sign up for an API key with one of these two services.
|
|
||||||
|
|
||||||
Akismet
|
|
||||||
~~~~~~~
|
|
||||||
|
|
||||||
* Sign up at http://akismet.com/
|
|
||||||
* Save your API key in ``settings.py`` as ``AKISMET_API_KEY``
|
|
||||||
|
|
||||||
**Note**: Akismet is only free for personal use. Paid commercial accounts are available.
|
|
||||||
|
|
||||||
TypePad AntiSpam
|
|
||||||
~~~~~~~~~~~~~~~~
|
|
||||||
* Sign up at http://antispam.typepad.com/
|
|
||||||
* Save your API key in ``settings.py`` as ``TYPEPAD_ANTISPAM_API_KEY``
|
|
||||||
|
|
||||||
This service is free to use, within their terms and conditions.
|
|
||||||
|
|
||||||
If you have either of these settings enabled, the spam filtering will be done automatically. If you have *both* settings configured, TypePad will be used instead of Akismet.
|
|
||||||
|
|
||||||
|
|
||||||
Example
|
|
||||||
~~~~~~~
|
|
||||||
|
|
||||||
A sample configuration in ``settings.py`` may be::
|
|
||||||
|
|
||||||
TYPEPAD_ANTISPAM_API_KEY = 'abc123'
|
|
||||||
|
|
@ -1,528 +0,0 @@
|
|||||||
/*
|
|
||||||
* basic.css
|
|
||||||
* ~~~~~~~~~
|
|
||||||
*
|
|
||||||
* Sphinx stylesheet -- basic theme.
|
|
||||||
*
|
|
||||||
* :copyright: Copyright 2007-2011 by the Sphinx team, see AUTHORS.
|
|
||||||
* :license: BSD, see LICENSE for details.
|
|
||||||
*
|
|
||||||
*/
|
|
||||||
|
|
||||||
/* -- main layout ----------------------------------------------------------- */
|
|
||||||
|
|
||||||
div.clearer {
|
|
||||||
clear: both;
|
|
||||||
}
|
|
||||||
|
|
||||||
/* -- relbar ---------------------------------------------------------------- */
|
|
||||||
|
|
||||||
div.related {
|
|
||||||
width: 100%;
|
|
||||||
font-size: 90%;
|
|
||||||
}
|
|
||||||
|
|
||||||
div.related h3 {
|
|
||||||
display: none;
|
|
||||||
}
|
|
||||||
|
|
||||||
div.related ul {
|
|
||||||
margin: 0;
|
|
||||||
padding: 0 0 0 10px;
|
|
||||||
list-style: none;
|
|
||||||
}
|
|
||||||
|
|
||||||
div.related li {
|
|
||||||
display: inline;
|
|
||||||
}
|
|
||||||
|
|
||||||
div.related li.right {
|
|
||||||
float: right;
|
|
||||||
margin-right: 5px;
|
|
||||||
}
|
|
||||||
|
|
||||||
/* -- sidebar --------------------------------------------------------------- */
|
|
||||||
|
|
||||||
div.sphinxsidebarwrapper {
|
|
||||||
padding: 10px 5px 0 10px;
|
|
||||||
}
|
|
||||||
|
|
||||||
div.sphinxsidebar {
|
|
||||||
float: left;
|
|
||||||
width: 230px;
|
|
||||||
margin-left: -100%;
|
|
||||||
font-size: 90%;
|
|
||||||
}
|
|
||||||
|
|
||||||
div.sphinxsidebar ul {
|
|
||||||
list-style: none;
|
|
||||||
}
|
|
||||||
|
|
||||||
div.sphinxsidebar ul ul,
|
|
||||||
div.sphinxsidebar ul.want-points {
|
|
||||||
margin-left: 20px;
|
|
||||||
list-style: square;
|
|
||||||
}
|
|
||||||
|
|
||||||
div.sphinxsidebar ul ul {
|
|
||||||
margin-top: 0;
|
|
||||||
margin-bottom: 0;
|
|
||||||
}
|
|
||||||
|
|
||||||
div.sphinxsidebar form {
|
|
||||||
margin-top: 10px;
|
|
||||||
}
|
|
||||||
|
|
||||||
div.sphinxsidebar input {
|
|
||||||
border: 1px solid #98dbcc;
|
|
||||||
font-family: sans-serif;
|
|
||||||
font-size: 1em;
|
|
||||||
}
|
|
||||||
|
|
||||||
img {
|
|
||||||
border: 0;
|
|
||||||
}
|
|
||||||
|
|
||||||
/* -- search page ----------------------------------------------------------- */
|
|
||||||
|
|
||||||
ul.search {
|
|
||||||
margin: 10px 0 0 20px;
|
|
||||||
padding: 0;
|
|
||||||
}
|
|
||||||
|
|
||||||
ul.search li {
|
|
||||||
padding: 5px 0 5px 20px;
|
|
||||||
background-image: url(file.png);
|
|
||||||
background-repeat: no-repeat;
|
|
||||||
background-position: 0 7px;
|
|
||||||
}
|
|
||||||
|
|
||||||
ul.search li a {
|
|
||||||
font-weight: bold;
|
|
||||||
}
|
|
||||||
|
|
||||||
ul.search li div.context {
|
|
||||||
color: #888;
|
|
||||||
margin: 2px 0 0 30px;
|
|
||||||
text-align: left;
|
|
||||||
}
|
|
||||||
|
|
||||||
ul.keywordmatches li.goodmatch a {
|
|
||||||
font-weight: bold;
|
|
||||||
}
|
|
||||||
|
|
||||||
/* -- index page ------------------------------------------------------------ */
|
|
||||||
|
|
||||||
table.contentstable {
|
|
||||||
width: 90%;
|
|
||||||
}
|
|
||||||
|
|
||||||
table.contentstable p.biglink {
|
|
||||||
line-height: 150%;
|
|
||||||
}
|
|
||||||
|
|
||||||
a.biglink {
|
|
||||||
font-size: 1.3em;
|
|
||||||
}
|
|
||||||
|
|
||||||
span.linkdescr {
|
|
||||||
font-style: italic;
|
|
||||||
padding-top: 5px;
|
|
||||||
font-size: 90%;
|
|
||||||
}
|
|
||||||
|
|
||||||
/* -- general index --------------------------------------------------------- */
|
|
||||||
|
|
||||||
table.indextable {
|
|
||||||
width: 100%;
|
|
||||||
}
|
|
||||||
|
|
||||||
table.indextable td {
|
|
||||||
text-align: left;
|
|
||||||
vertical-align: top;
|
|
||||||
}
|
|
||||||
|
|
||||||
table.indextable dl, table.indextable dd {
|
|
||||||
margin-top: 0;
|
|
||||||
margin-bottom: 0;
|
|
||||||
}
|
|
||||||
|
|
||||||
table.indextable tr.pcap {
|
|
||||||
height: 10px;
|
|
||||||
}
|
|
||||||
|
|
||||||
table.indextable tr.cap {
|
|
||||||
margin-top: 10px;
|
|
||||||
background-color: #f2f2f2;
|
|
||||||
}
|
|
||||||
|
|
||||||
img.toggler {
|
|
||||||
margin-right: 3px;
|
|
||||||
margin-top: 3px;
|
|
||||||
cursor: pointer;
|
|
||||||
}
|
|
||||||
|
|
||||||
div.modindex-jumpbox {
|
|
||||||
border-top: 1px solid #ddd;
|
|
||||||
border-bottom: 1px solid #ddd;
|
|
||||||
margin: 1em 0 1em 0;
|
|
||||||
padding: 0.4em;
|
|
||||||
}
|
|
||||||
|
|
||||||
div.genindex-jumpbox {
|
|
||||||
border-top: 1px solid #ddd;
|
|
||||||
border-bottom: 1px solid #ddd;
|
|
||||||
margin: 1em 0 1em 0;
|
|
||||||
padding: 0.4em;
|
|
||||||
}
|
|
||||||
|
|
||||||
/* -- general body styles --------------------------------------------------- */
|
|
||||||
|
|
||||||
a.headerlink {
|
|
||||||
visibility: hidden;
|
|
||||||
}
|
|
||||||
|
|
||||||
h1:hover > a.headerlink,
|
|
||||||
h2:hover > a.headerlink,
|
|
||||||
h3:hover > a.headerlink,
|
|
||||||
h4:hover > a.headerlink,
|
|
||||||
h5:hover > a.headerlink,
|
|
||||||
h6:hover > a.headerlink,
|
|
||||||
dt:hover > a.headerlink {
|
|
||||||
visibility: visible;
|
|
||||||
}
|
|
||||||
|
|
||||||
div.body p.caption {
|
|
||||||
text-align: inherit;
|
|
||||||
}
|
|
||||||
|
|
||||||
div.body td {
|
|
||||||
text-align: left;
|
|
||||||
}
|
|
||||||
|
|
||||||
.field-list ul {
|
|
||||||
padding-left: 1em;
|
|
||||||
}
|
|
||||||
|
|
||||||
.first {
|
|
||||||
margin-top: 0 !important;
|
|
||||||
}
|
|
||||||
|
|
||||||
p.rubric {
|
|
||||||
margin-top: 30px;
|
|
||||||
font-weight: bold;
|
|
||||||
}
|
|
||||||
|
|
||||||
img.align-left, .figure.align-left, object.align-left {
|
|
||||||
clear: left;
|
|
||||||
float: left;
|
|
||||||
margin-right: 1em;
|
|
||||||
}
|
|
||||||
|
|
||||||
img.align-right, .figure.align-right, object.align-right {
|
|
||||||
clear: right;
|
|
||||||
float: right;
|
|
||||||
margin-left: 1em;
|
|
||||||
}
|
|
||||||
|
|
||||||
img.align-center, .figure.align-center, object.align-center {
|
|
||||||
display: block;
|
|
||||||
margin-left: auto;
|
|
||||||
margin-right: auto;
|
|
||||||
}
|
|
||||||
|
|
||||||
.align-left {
|
|
||||||
text-align: left;
|
|
||||||
}
|
|
||||||
|
|
||||||
.align-center {
|
|
||||||
clear: both;
|
|
||||||
text-align: center;
|
|
||||||
}
|
|
||||||
|
|
||||||
.align-right {
|
|
||||||
text-align: right;
|
|
||||||
}
|
|
||||||
|
|
||||||
/* -- sidebars -------------------------------------------------------------- */
|
|
||||||
|
|
||||||
div.sidebar {
|
|
||||||
margin: 0 0 0.5em 1em;
|
|
||||||
border: 1px solid #ddb;
|
|
||||||
padding: 7px 7px 0 7px;
|
|
||||||
background-color: #ffe;
|
|
||||||
width: 40%;
|
|
||||||
float: right;
|
|
||||||
}
|
|
||||||
|
|
||||||
p.sidebar-title {
|
|
||||||
font-weight: bold;
|
|
||||||
}
|
|
||||||
|
|
||||||
/* -- topics ---------------------------------------------------------------- */
|
|
||||||
|
|
||||||
div.topic {
|
|
||||||
border: 1px solid #ccc;
|
|
||||||
padding: 7px 7px 0 7px;
|
|
||||||
margin: 10px 0 10px 0;
|
|
||||||
}
|
|
||||||
|
|
||||||
p.topic-title {
|
|
||||||
font-size: 1.1em;
|
|
||||||
font-weight: bold;
|
|
||||||
margin-top: 10px;
|
|
||||||
}
|
|
||||||
|
|
||||||
/* -- admonitions ----------------------------------------------------------- */
|
|
||||||
|
|
||||||
div.admonition {
|
|
||||||
margin-top: 10px;
|
|
||||||
margin-bottom: 10px;
|
|
||||||
padding: 7px;
|
|
||||||
}
|
|
||||||
|
|
||||||
div.admonition dt {
|
|
||||||
font-weight: bold;
|
|
||||||
}
|
|
||||||
|
|
||||||
div.admonition dl {
|
|
||||||
margin-bottom: 0;
|
|
||||||
}
|
|
||||||
|
|
||||||
p.admonition-title {
|
|
||||||
margin: 0px 10px 5px 0px;
|
|
||||||
font-weight: bold;
|
|
||||||
}
|
|
||||||
|
|
||||||
div.body p.centered {
|
|
||||||
text-align: center;
|
|
||||||
margin-top: 25px;
|
|
||||||
}
|
|
||||||
|
|
||||||
/* -- tables ---------------------------------------------------------------- */
|
|
||||||
|
|
||||||
table.docutils {
|
|
||||||
border: 0;
|
|
||||||
border-collapse: collapse;
|
|
||||||
}
|
|
||||||
|
|
||||||
table.docutils td, table.docutils th {
|
|
||||||
padding: 1px 8px 1px 5px;
|
|
||||||
border-top: 0;
|
|
||||||
border-left: 0;
|
|
||||||
border-right: 0;
|
|
||||||
border-bottom: 1px solid #aaa;
|
|
||||||
}
|
|
||||||
|
|
||||||
table.field-list td, table.field-list th {
|
|
||||||
border: 0 !important;
|
|
||||||
}
|
|
||||||
|
|
||||||
table.footnote td, table.footnote th {
|
|
||||||
border: 0 !important;
|
|
||||||
}
|
|
||||||
|
|
||||||
th {
|
|
||||||
text-align: left;
|
|
||||||
padding-right: 5px;
|
|
||||||
}
|
|
||||||
|
|
||||||
table.citation {
|
|
||||||
border-left: solid 1px gray;
|
|
||||||
margin-left: 1px;
|
|
||||||
}
|
|
||||||
|
|
||||||
table.citation td {
|
|
||||||
border-bottom: none;
|
|
||||||
}
|
|
||||||
|
|
||||||
/* -- other body styles ----------------------------------------------------- */
|
|
||||||
|
|
||||||
ol.arabic {
|
|
||||||
list-style: decimal;
|
|
||||||
}
|
|
||||||
|
|
||||||
ol.loweralpha {
|
|
||||||
list-style: lower-alpha;
|
|
||||||
}
|
|
||||||
|
|
||||||
ol.upperalpha {
|
|
||||||
list-style: upper-alpha;
|
|
||||||
}
|
|
||||||
|
|
||||||
ol.lowerroman {
|
|
||||||
list-style: lower-roman;
|
|
||||||
}
|
|
||||||
|
|
||||||
ol.upperroman {
|
|
||||||
list-style: upper-roman;
|
|
||||||
}
|
|
||||||
|
|
||||||
dl {
|
|
||||||
margin-bottom: 15px;
|
|
||||||
}
|
|
||||||
|
|
||||||
dd p {
|
|
||||||
margin-top: 0px;
|
|
||||||
}
|
|
||||||
|
|
||||||
dd ul, dd table {
|
|
||||||
margin-bottom: 10px;
|
|
||||||
}
|
|
||||||
|
|
||||||
dd {
|
|
||||||
margin-top: 3px;
|
|
||||||
margin-bottom: 10px;
|
|
||||||
margin-left: 30px;
|
|
||||||
}
|
|
||||||
|
|
||||||
dt:target, .highlighted {
|
|
||||||
background-color: #fbe54e;
|
|
||||||
}
|
|
||||||
|
|
||||||
dl.glossary dt {
|
|
||||||
font-weight: bold;
|
|
||||||
font-size: 1.1em;
|
|
||||||
}
|
|
||||||
|
|
||||||
.field-list ul {
|
|
||||||
margin: 0;
|
|
||||||
padding-left: 1em;
|
|
||||||
}
|
|
||||||
|
|
||||||
.field-list p {
|
|
||||||
margin: 0;
|
|
||||||
}
|
|
||||||
|
|
||||||
.refcount {
|
|
||||||
color: #060;
|
|
||||||
}
|
|
||||||
|
|
||||||
.optional {
|
|
||||||
font-size: 1.3em;
|
|
||||||
}
|
|
||||||
|
|
||||||
.versionmodified {
|
|
||||||
font-style: italic;
|
|
||||||
}
|
|
||||||
|
|
||||||
.system-message {
|
|
||||||
background-color: #fda;
|
|
||||||
padding: 5px;
|
|
||||||
border: 3px solid red;
|
|
||||||
}
|
|
||||||
|
|
||||||
.footnote:target {
|
|
||||||
background-color: #ffa;
|
|
||||||
}
|
|
||||||
|
|
||||||
.line-block {
|
|
||||||
display: block;
|
|
||||||
margin-top: 1em;
|
|
||||||
margin-bottom: 1em;
|
|
||||||
}
|
|
||||||
|
|
||||||
.line-block .line-block {
|
|
||||||
margin-top: 0;
|
|
||||||
margin-bottom: 0;
|
|
||||||
margin-left: 1.5em;
|
|
||||||
}
|
|
||||||
|
|
||||||
.guilabel, .menuselection {
|
|
||||||
font-family: sans-serif;
|
|
||||||
}
|
|
||||||
|
|
||||||
.accelerator {
|
|
||||||
text-decoration: underline;
|
|
||||||
}
|
|
||||||
|
|
||||||
.classifier {
|
|
||||||
font-style: oblique;
|
|
||||||
}
|
|
||||||
|
|
||||||
/* -- code displays --------------------------------------------------------- */
|
|
||||||
|
|
||||||
pre {
|
|
||||||
overflow: auto;
|
|
||||||
overflow-y: hidden; /* fixes display issues on Chrome browsers */
|
|
||||||
}
|
|
||||||
|
|
||||||
td.linenos pre {
|
|
||||||
padding: 5px 0px;
|
|
||||||
border: 0;
|
|
||||||
background-color: transparent;
|
|
||||||
color: #aaa;
|
|
||||||
}
|
|
||||||
|
|
||||||
table.highlighttable {
|
|
||||||
margin-left: 0.5em;
|
|
||||||
}
|
|
||||||
|
|
||||||
table.highlighttable td {
|
|
||||||
padding: 0 0.5em 0 0.5em;
|
|
||||||
}
|
|
||||||
|
|
||||||
tt.descname {
|
|
||||||
background-color: transparent;
|
|
||||||
font-weight: bold;
|
|
||||||
font-size: 1.2em;
|
|
||||||
}
|
|
||||||
|
|
||||||
tt.descclassname {
|
|
||||||
background-color: transparent;
|
|
||||||
}
|
|
||||||
|
|
||||||
tt.xref, a tt {
|
|
||||||
background-color: transparent;
|
|
||||||
font-weight: bold;
|
|
||||||
}
|
|
||||||
|
|
||||||
h1 tt, h2 tt, h3 tt, h4 tt, h5 tt, h6 tt {
|
|
||||||
background-color: transparent;
|
|
||||||
}
|
|
||||||
|
|
||||||
.viewcode-link {
|
|
||||||
float: right;
|
|
||||||
}
|
|
||||||
|
|
||||||
.viewcode-back {
|
|
||||||
float: right;
|
|
||||||
font-family: sans-serif;
|
|
||||||
}
|
|
||||||
|
|
||||||
div.viewcode-block:target {
|
|
||||||
margin: -1px -10px;
|
|
||||||
padding: 0 10px;
|
|
||||||
}
|
|
||||||
|
|
||||||
/* -- math display ---------------------------------------------------------- */
|
|
||||||
|
|
||||||
img.math {
|
|
||||||
vertical-align: middle;
|
|
||||||
}
|
|
||||||
|
|
||||||
div.body div.math p {
|
|
||||||
text-align: center;
|
|
||||||
}
|
|
||||||
|
|
||||||
span.eqno {
|
|
||||||
float: right;
|
|
||||||
}
|
|
||||||
|
|
||||||
/* -- printout stylesheet --------------------------------------------------- */
|
|
||||||
|
|
||||||
@media print {
|
|
||||||
div.document,
|
|
||||||
div.documentwrapper,
|
|
||||||
div.bodywrapper {
|
|
||||||
margin: 0 !important;
|
|
||||||
width: 100%;
|
|
||||||
}
|
|
||||||
|
|
||||||
div.sphinxsidebar,
|
|
||||||
div.related,
|
|
||||||
div.footer,
|
|
||||||
#top-link {
|
|
||||||
display: none;
|
|
||||||
}
|
|
||||||
}
|
|
@ -1,256 +0,0 @@
|
|||||||
/*
|
|
||||||
* default.css_t
|
|
||||||
* ~~~~~~~~~~~~~
|
|
||||||
*
|
|
||||||
* Sphinx stylesheet -- default theme.
|
|
||||||
*
|
|
||||||
* :copyright: Copyright 2007-2011 by the Sphinx team, see AUTHORS.
|
|
||||||
* :license: BSD, see LICENSE for details.
|
|
||||||
*
|
|
||||||
*/
|
|
||||||
|
|
||||||
@import url("basic.css");
|
|
||||||
|
|
||||||
/* -- page layout ----------------------------------------------------------- */
|
|
||||||
|
|
||||||
body {
|
|
||||||
font-family: sans-serif;
|
|
||||||
font-size: 100%;
|
|
||||||
background-color: #11303d;
|
|
||||||
color: #000;
|
|
||||||
margin: 0;
|
|
||||||
padding: 0;
|
|
||||||
}
|
|
||||||
|
|
||||||
div.document {
|
|
||||||
background-color: #1c4e63;
|
|
||||||
}
|
|
||||||
|
|
||||||
div.documentwrapper {
|
|
||||||
float: left;
|
|
||||||
width: 100%;
|
|
||||||
}
|
|
||||||
|
|
||||||
div.bodywrapper {
|
|
||||||
margin: 0 0 0 230px;
|
|
||||||
}
|
|
||||||
|
|
||||||
div.body {
|
|
||||||
background-color: #ffffff;
|
|
||||||
color: #000000;
|
|
||||||
padding: 0 20px 30px 20px;
|
|
||||||
}
|
|
||||||
|
|
||||||
div.footer {
|
|
||||||
color: #ffffff;
|
|
||||||
width: 100%;
|
|
||||||
padding: 9px 0 9px 0;
|
|
||||||
text-align: center;
|
|
||||||
font-size: 75%;
|
|
||||||
}
|
|
||||||
|
|
||||||
div.footer a {
|
|
||||||
color: #ffffff;
|
|
||||||
text-decoration: underline;
|
|
||||||
}
|
|
||||||
|
|
||||||
div.related {
|
|
||||||
background-color: #133f52;
|
|
||||||
line-height: 30px;
|
|
||||||
color: #ffffff;
|
|
||||||
}
|
|
||||||
|
|
||||||
div.related a {
|
|
||||||
color: #ffffff;
|
|
||||||
}
|
|
||||||
|
|
||||||
div.sphinxsidebar {
|
|
||||||
}
|
|
||||||
|
|
||||||
div.sphinxsidebar h3 {
|
|
||||||
font-family: 'Trebuchet MS', sans-serif;
|
|
||||||
color: #ffffff;
|
|
||||||
font-size: 1.4em;
|
|
||||||
font-weight: normal;
|
|
||||||
margin: 0;
|
|
||||||
padding: 0;
|
|
||||||
}
|
|
||||||
|
|
||||||
div.sphinxsidebar h3 a {
|
|
||||||
color: #ffffff;
|
|
||||||
}
|
|
||||||
|
|
||||||
div.sphinxsidebar h4 {
|
|
||||||
font-family: 'Trebuchet MS', sans-serif;
|
|
||||||
color: #ffffff;
|
|
||||||
font-size: 1.3em;
|
|
||||||
font-weight: normal;
|
|
||||||
margin: 5px 0 0 0;
|
|
||||||
padding: 0;
|
|
||||||
}
|
|
||||||
|
|
||||||
div.sphinxsidebar p {
|
|
||||||
color: #ffffff;
|
|
||||||
}
|
|
||||||
|
|
||||||
div.sphinxsidebar p.topless {
|
|
||||||
margin: 5px 10px 10px 10px;
|
|
||||||
}
|
|
||||||
|
|
||||||
div.sphinxsidebar ul {
|
|
||||||
margin: 10px;
|
|
||||||
padding: 0;
|
|
||||||
color: #ffffff;
|
|
||||||
}
|
|
||||||
|
|
||||||
div.sphinxsidebar a {
|
|
||||||
color: #98dbcc;
|
|
||||||
}
|
|
||||||
|
|
||||||
div.sphinxsidebar input {
|
|
||||||
border: 1px solid #98dbcc;
|
|
||||||
font-family: sans-serif;
|
|
||||||
font-size: 1em;
|
|
||||||
}
|
|
||||||
|
|
||||||
|
|
||||||
|
|
||||||
/* -- hyperlink styles ------------------------------------------------------ */
|
|
||||||
|
|
||||||
a {
|
|
||||||
color: #355f7c;
|
|
||||||
text-decoration: none;
|
|
||||||
}
|
|
||||||
|
|
||||||
a:visited {
|
|
||||||
color: #355f7c;
|
|
||||||
text-decoration: none;
|
|
||||||
}
|
|
||||||
|
|
||||||
a:hover {
|
|
||||||
text-decoration: underline;
|
|
||||||
}
|
|
||||||
|
|
||||||
|
|
||||||
|
|
||||||
/* -- body styles ----------------------------------------------------------- */
|
|
||||||
|
|
||||||
div.body h1,
|
|
||||||
div.body h2,
|
|
||||||
div.body h3,
|
|
||||||
div.body h4,
|
|
||||||
div.body h5,
|
|
||||||
div.body h6 {
|
|
||||||
font-family: 'Trebuchet MS', sans-serif;
|
|
||||||
background-color: #f2f2f2;
|
|
||||||
font-weight: normal;
|
|
||||||
color: #20435c;
|
|
||||||
border-bottom: 1px solid #ccc;
|
|
||||||
margin: 20px -20px 10px -20px;
|
|
||||||
padding: 3px 0 3px 10px;
|
|
||||||
}
|
|
||||||
|
|
||||||
div.body h1 { margin-top: 0; font-size: 200%; }
|
|
||||||
div.body h2 { font-size: 160%; }
|
|
||||||
div.body h3 { font-size: 140%; }
|
|
||||||
div.body h4 { font-size: 120%; }
|
|
||||||
div.body h5 { font-size: 110%; }
|
|
||||||
div.body h6 { font-size: 100%; }
|
|
||||||
|
|
||||||
a.headerlink {
|
|
||||||
color: #c60f0f;
|
|
||||||
font-size: 0.8em;
|
|
||||||
padding: 0 4px 0 4px;
|
|
||||||
text-decoration: none;
|
|
||||||
}
|
|
||||||
|
|
||||||
a.headerlink:hover {
|
|
||||||
background-color: #c60f0f;
|
|
||||||
color: white;
|
|
||||||
}
|
|
||||||
|
|
||||||
div.body p, div.body dd, div.body li {
|
|
||||||
text-align: justify;
|
|
||||||
line-height: 130%;
|
|
||||||
}
|
|
||||||
|
|
||||||
div.admonition p.admonition-title + p {
|
|
||||||
display: inline;
|
|
||||||
}
|
|
||||||
|
|
||||||
div.admonition p {
|
|
||||||
margin-bottom: 5px;
|
|
||||||
}
|
|
||||||
|
|
||||||
div.admonition pre {
|
|
||||||
margin-bottom: 5px;
|
|
||||||
}
|
|
||||||
|
|
||||||
div.admonition ul, div.admonition ol {
|
|
||||||
margin-bottom: 5px;
|
|
||||||
}
|
|
||||||
|
|
||||||
div.note {
|
|
||||||
background-color: #eee;
|
|
||||||
border: 1px solid #ccc;
|
|
||||||
}
|
|
||||||
|
|
||||||
div.seealso {
|
|
||||||
background-color: #ffc;
|
|
||||||
border: 1px solid #ff6;
|
|
||||||
}
|
|
||||||
|
|
||||||
div.topic {
|
|
||||||
background-color: #eee;
|
|
||||||
}
|
|
||||||
|
|
||||||
div.warning {
|
|
||||||
background-color: #ffe4e4;
|
|
||||||
border: 1px solid #f66;
|
|
||||||
}
|
|
||||||
|
|
||||||
p.admonition-title {
|
|
||||||
display: inline;
|
|
||||||
}
|
|
||||||
|
|
||||||
p.admonition-title:after {
|
|
||||||
content: ":";
|
|
||||||
}
|
|
||||||
|
|
||||||
pre {
|
|
||||||
padding: 5px;
|
|
||||||
background-color: #eeffcc;
|
|
||||||
color: #333333;
|
|
||||||
line-height: 120%;
|
|
||||||
border: 1px solid #ac9;
|
|
||||||
border-left: none;
|
|
||||||
border-right: none;
|
|
||||||
}
|
|
||||||
|
|
||||||
tt {
|
|
||||||
background-color: #ecf0f3;
|
|
||||||
padding: 0 1px 0 1px;
|
|
||||||
font-size: 0.95em;
|
|
||||||
}
|
|
||||||
|
|
||||||
th {
|
|
||||||
background-color: #ede;
|
|
||||||
}
|
|
||||||
|
|
||||||
.warning tt {
|
|
||||||
background: #efc2c2;
|
|
||||||
}
|
|
||||||
|
|
||||||
.note tt {
|
|
||||||
background: #d6d6d6;
|
|
||||||
}
|
|
||||||
|
|
||||||
.viewcode-back {
|
|
||||||
font-family: sans-serif;
|
|
||||||
}
|
|
||||||
|
|
||||||
div.viewcode-block:target {
|
|
||||||
background-color: #f4debf;
|
|
||||||
border-top: 1px solid #ac9;
|
|
||||||
border-bottom: 1px solid #ac9;
|
|
||||||
}
|
|
@ -1,247 +0,0 @@
|
|||||||
/*
|
|
||||||
* doctools.js
|
|
||||||
* ~~~~~~~~~~~
|
|
||||||
*
|
|
||||||
* Sphinx JavaScript utilties for all documentation.
|
|
||||||
*
|
|
||||||
* :copyright: Copyright 2007-2011 by the Sphinx team, see AUTHORS.
|
|
||||||
* :license: BSD, see LICENSE for details.
|
|
||||||
*
|
|
||||||
*/
|
|
||||||
|
|
||||||
/**
|
|
||||||
* select a different prefix for underscore
|
|
||||||
*/
|
|
||||||
$u = _.noConflict();
|
|
||||||
|
|
||||||
/**
|
|
||||||
* make the code below compatible with browsers without
|
|
||||||
* an installed firebug like debugger
|
|
||||||
if (!window.console || !console.firebug) {
|
|
||||||
var names = ["log", "debug", "info", "warn", "error", "assert", "dir",
|
|
||||||
"dirxml", "group", "groupEnd", "time", "timeEnd", "count", "trace",
|
|
||||||
"profile", "profileEnd"];
|
|
||||||
window.console = {};
|
|
||||||
for (var i = 0; i < names.length; ++i)
|
|
||||||
window.console[names[i]] = function() {};
|
|
||||||
}
|
|
||||||
*/
|
|
||||||
|
|
||||||
/**
|
|
||||||
* small helper function to urldecode strings
|
|
||||||
*/
|
|
||||||
jQuery.urldecode = function(x) {
|
|
||||||
return decodeURIComponent(x).replace(/\+/g, ' ');
|
|
||||||
}
|
|
||||||
|
|
||||||
/**
|
|
||||||
* small helper function to urlencode strings
|
|
||||||
*/
|
|
||||||
jQuery.urlencode = encodeURIComponent;
|
|
||||||
|
|
||||||
/**
|
|
||||||
* This function returns the parsed url parameters of the
|
|
||||||
* current request. Multiple values per key are supported,
|
|
||||||
* it will always return arrays of strings for the value parts.
|
|
||||||
*/
|
|
||||||
jQuery.getQueryParameters = function(s) {
|
|
||||||
if (typeof s == 'undefined')
|
|
||||||
s = document.location.search;
|
|
||||||
var parts = s.substr(s.indexOf('?') + 1).split('&');
|
|
||||||
var result = {};
|
|
||||||
for (var i = 0; i < parts.length; i++) {
|
|
||||||
var tmp = parts[i].split('=', 2);
|
|
||||||
var key = jQuery.urldecode(tmp[0]);
|
|
||||||
var value = jQuery.urldecode(tmp[1]);
|
|
||||||
if (key in result)
|
|
||||||
result[key].push(value);
|
|
||||||
else
|
|
||||||
result[key] = [value];
|
|
||||||
}
|
|
||||||
return result;
|
|
||||||
};
|
|
||||||
|
|
||||||
/**
|
|
||||||
* small function to check if an array contains
|
|
||||||
* a given item.
|
|
||||||
*/
|
|
||||||
jQuery.contains = function(arr, item) {
|
|
||||||
for (var i = 0; i < arr.length; i++) {
|
|
||||||
if (arr[i] == item)
|
|
||||||
return true;
|
|
||||||
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|
|
||||||
return false;
|
|
||||||
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|
|
||||||
|
|
||||||
/**
|
|
||||||
* highlight a given string on a jquery object by wrapping it in
|
|
||||||
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|
|
||||||
*/
|
|
||||||
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|
|
||||||
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|
|
||||||
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|
|
||||||
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|
|
||||||
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|
|
||||||
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|
|
||||||
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|
|
||||||
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|
|
||||||
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|
|
||||||
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|
|
||||||
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|
|
||||||
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|
|
||||||
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|
|
||||||
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|
|
||||||
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|
|
||||||
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|
|
||||||
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|
|
||||||
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|
|
||||||
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|
|
||||||
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|
|
||||||
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|
|
||||||
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|
|
||||||
highlight(this);
|
|
||||||
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|
|
||||||
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|
|
||||||
|
|
||||||
/**
|
|
||||||
* Small JavaScript module for the documentation.
|
|
||||||
*/
|
|
||||||
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|
|
||||||
|
|
||||||
init : function() {
|
|
||||||
this.fixFirefoxAnchorBug();
|
|
||||||
this.highlightSearchWords();
|
|
||||||
this.initIndexTable();
|
|
||||||
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|
|
||||||
|
|
||||||
/**
|
|
||||||
* i18n support
|
|
||||||
*/
|
|
||||||
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|
|
||||||
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|
|
||||||
LOCALE : 'unknown',
|
|
||||||
|
|
||||||
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|
|
||||||
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|
|
||||||
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|
|
||||||
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|
|
||||||
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|
|
||||||
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|
|
||||||
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|
|
||||||
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|
|
||||||
|
|
||||||
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|
|
||||||
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|
|
||||||
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|
|
||||||
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|
|
||||||
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|
|
||||||
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|
|
||||||
|
|
||||||
addTranslations : function(catalog) {
|
|
||||||
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|
|
||||||
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|
|
||||||
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|
|
||||||
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|
|
||||||
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|
|
||||||
|
|
||||||
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|
|
||||||
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|
|
||||||
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|
|
||||||
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|
|
||||||
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|
|
||||||
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|
|
||||||
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|
|
||||||
attr('title', _('Permalink to this headline')).
|
|
||||||
appendTo(this);
|
|
||||||
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|
|
||||||
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|
|
||||||
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|
|
||||||
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|
|
||||||
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|
|
||||||
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|
|
||||||
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|
|
||||||
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|
|
||||||
|
|
||||||
/**
|
|
||||||
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|
|
||||||
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|
|
||||||
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|
|
||||||
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|
|
||||||
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|
|
||||||
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|
|
||||||
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|
|
||||||
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|
||||||
|
|
||||||
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|
|
||||||
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|
|
||||||
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|
|
||||||
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|
|
||||||
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|
|
||||||
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|
|
||||||
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|
|
||||||
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|
|
||||||
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|
|
||||||
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|
|
||||||
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|
|
||||||
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|
|
||||||
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|
|
||||||
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|
||||||
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|
||||||
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|
|
||||||
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|
|
||||||
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|
||||||
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|
||||||
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|
|
||||||
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|
||||||
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|
||||||
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|
|
||||||
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|
|
||||||
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|
|
||||||
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|
|
||||||
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|
|
||||||
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|
|
||||||
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|
|
||||||
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|
|
||||||
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|
|
||||||
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|
|
||||||
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|
|
||||||
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|
|
||||||
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|
|
||||||
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|
|
||||||
|
|
||||||
/**
|
|
||||||
* helper function to hide the search marks again
|
|
||||||
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|
|
||||||
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|
|
||||||
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|
|
||||||
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|
|
||||||
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|
|
||||||
|
|
||||||
/**
|
|
||||||
* make the url absolute
|
|
||||||
*/
|
|
||||||
makeURL : function(relativeURL) {
|
|
||||||
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|
|
||||||
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|
|
||||||
|
|
||||||
/**
|
|
||||||
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|
|
||||||
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|
|
||||||
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|
|
||||||
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|
|
||||||
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|
|
||||||
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|
|
||||||
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|
|
||||||
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|
|
||||||
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|
|
||||||
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|
|
||||||
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|
|
||||||
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|
|
||||||
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|
|
||||||
|
|
||||||
// quick alias for translations
|
|
||||||
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|
|
||||||
|
|
||||||
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|
|
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|
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|||||||
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|
||||||
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|
|
||||||
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|
||||||
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|
|
||||||
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|
||||||
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|
||||||
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|
||||||
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|
||||||
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|
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|
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|
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/*
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|
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|
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|
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|
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|
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|
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|
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|
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|
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|
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|
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|
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|
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|
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|
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|
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|
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|
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|
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|
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|
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|
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|
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|
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|
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|
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|
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|
|
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|
|
||||||
var step3list = {
|
|
||||||
icate: 'ic',
|
|
||||||
ative: '',
|
|
||||||
alize: 'al',
|
|
||||||
iciti: 'ic',
|
|
||||||
ical: 'ic',
|
|
||||||
ful: '',
|
|
||||||
ness: ''
|
|
||||||
};
|
|
||||||
|
|
||||||
var c = "[^aeiou]"; // consonant
|
|
||||||
var v = "[aeiouy]"; // vowel
|
|
||||||
var C = c + "[^aeiouy]*"; // consonant sequence
|
|
||||||
var V = v + "[aeiou]*"; // vowel sequence
|
|
||||||
|
|
||||||
var mgr0 = "^(" + C + ")?" + V + C; // [C]VC... is m>0
|
|
||||||
var meq1 = "^(" + C + ")?" + V + C + "(" + V + ")?$"; // [C]VC[V] is m=1
|
|
||||||
var mgr1 = "^(" + C + ")?" + V + C + V + C; // [C]VCVC... is m>1
|
|
||||||
var s_v = "^(" + C + ")?" + v; // vowel in stem
|
|
||||||
|
|
||||||
this.stemWord = function (w) {
|
|
||||||
var stem;
|
|
||||||
var suffix;
|
|
||||||
var firstch;
|
|
||||||
var origword = w;
|
|
||||||
|
|
||||||
if (w.length < 3)
|
|
||||||
return w;
|
|
||||||
|
|
||||||
var re;
|
|
||||||
var re2;
|
|
||||||
var re3;
|
|
||||||
var re4;
|
|
||||||
|
|
||||||
firstch = w.substr(0,1);
|
|
||||||
if (firstch == "y")
|
|
||||||
w = firstch.toUpperCase() + w.substr(1);
|
|
||||||
|
|
||||||
// Step 1a
|
|
||||||
re = /^(.+?)(ss|i)es$/;
|
|
||||||
re2 = /^(.+?)([^s])s$/;
|
|
||||||
|
|
||||||
if (re.test(w))
|
|
||||||
w = w.replace(re,"$1$2");
|
|
||||||
else if (re2.test(w))
|
|
||||||
w = w.replace(re2,"$1$2");
|
|
||||||
|
|
||||||
// Step 1b
|
|
||||||
re = /^(.+?)eed$/;
|
|
||||||
re2 = /^(.+?)(ed|ing)$/;
|
|
||||||
if (re.test(w)) {
|
|
||||||
var fp = re.exec(w);
|
|
||||||
re = new RegExp(mgr0);
|
|
||||||
if (re.test(fp[1])) {
|
|
||||||
re = /.$/;
|
|
||||||
w = w.replace(re,"");
|
|
||||||
}
|
|
||||||
}
|
|
||||||
else if (re2.test(w)) {
|
|
||||||
var fp = re2.exec(w);
|
|
||||||
stem = fp[1];
|
|
||||||
re2 = new RegExp(s_v);
|
|
||||||
if (re2.test(stem)) {
|
|
||||||
w = stem;
|
|
||||||
re2 = /(at|bl|iz)$/;
|
|
||||||
re3 = new RegExp("([^aeiouylsz])\\1$");
|
|
||||||
re4 = new RegExp("^" + C + v + "[^aeiouwxy]$");
|
|
||||||
if (re2.test(w))
|
|
||||||
w = w + "e";
|
|
||||||
else if (re3.test(w)) {
|
|
||||||
re = /.$/;
|
|
||||||
w = w.replace(re,"");
|
|
||||||
}
|
|
||||||
else if (re4.test(w))
|
|
||||||
w = w + "e";
|
|
||||||
}
|
|
||||||
}
|
|
||||||
|
|
||||||
// Step 1c
|
|
||||||
re = /^(.+?)y$/;
|
|
||||||
if (re.test(w)) {
|
|
||||||
var fp = re.exec(w);
|
|
||||||
stem = fp[1];
|
|
||||||
re = new RegExp(s_v);
|
|
||||||
if (re.test(stem))
|
|
||||||
w = stem + "i";
|
|
||||||
}
|
|
||||||
|
|
||||||
// Step 2
|
|
||||||
re = /^(.+?)(ational|tional|enci|anci|izer|bli|alli|entli|eli|ousli|ization|ation|ator|alism|iveness|fulness|ousness|aliti|iviti|biliti|logi)$/;
|
|
||||||
if (re.test(w)) {
|
|
||||||
var fp = re.exec(w);
|
|
||||||
stem = fp[1];
|
|
||||||
suffix = fp[2];
|
|
||||||
re = new RegExp(mgr0);
|
|
||||||
if (re.test(stem))
|
|
||||||
w = stem + step2list[suffix];
|
|
||||||
}
|
|
||||||
|
|
||||||
// Step 3
|
|
||||||
re = /^(.+?)(icate|ative|alize|iciti|ical|ful|ness)$/;
|
|
||||||
if (re.test(w)) {
|
|
||||||
var fp = re.exec(w);
|
|
||||||
stem = fp[1];
|
|
||||||
suffix = fp[2];
|
|
||||||
re = new RegExp(mgr0);
|
|
||||||
if (re.test(stem))
|
|
||||||
w = stem + step3list[suffix];
|
|
||||||
}
|
|
||||||
|
|
||||||
// Step 4
|
|
||||||
re = /^(.+?)(al|ance|ence|er|ic|able|ible|ant|ement|ment|ent|ou|ism|ate|iti|ous|ive|ize)$/;
|
|
||||||
re2 = /^(.+?)(s|t)(ion)$/;
|
|
||||||
if (re.test(w)) {
|
|
||||||
var fp = re.exec(w);
|
|
||||||
stem = fp[1];
|
|
||||||
re = new RegExp(mgr1);
|
|
||||||
if (re.test(stem))
|
|
||||||
w = stem;
|
|
||||||
}
|
|
||||||
else if (re2.test(w)) {
|
|
||||||
var fp = re2.exec(w);
|
|
||||||
stem = fp[1] + fp[2];
|
|
||||||
re2 = new RegExp(mgr1);
|
|
||||||
if (re2.test(stem))
|
|
||||||
w = stem;
|
|
||||||
}
|
|
||||||
|
|
||||||
// Step 5
|
|
||||||
re = /^(.+?)e$/;
|
|
||||||
if (re.test(w)) {
|
|
||||||
var fp = re.exec(w);
|
|
||||||
stem = fp[1];
|
|
||||||
re = new RegExp(mgr1);
|
|
||||||
re2 = new RegExp(meq1);
|
|
||||||
re3 = new RegExp("^" + C + v + "[^aeiouwxy]$");
|
|
||||||
if (re.test(stem) || (re2.test(stem) && !(re3.test(stem))))
|
|
||||||
w = stem;
|
|
||||||
}
|
|
||||||
re = /ll$/;
|
|
||||||
re2 = new RegExp(mgr1);
|
|
||||||
if (re.test(w) && re2.test(w)) {
|
|
||||||
re = /.$/;
|
|
||||||
w = w.replace(re,"");
|
|
||||||
}
|
|
||||||
|
|
||||||
// and turn initial Y back to y
|
|
||||||
if (firstch == "y")
|
|
||||||
w = firstch.toLowerCase() + w.substr(1);
|
|
||||||
return w;
|
|
||||||
}
|
|
||||||
}
|
|
||||||
|
|
||||||
|
|
||||||
/**
|
|
||||||
* Search Module
|
|
||||||
*/
|
|
||||||
var Search = {
|
|
||||||
|
|
||||||
_index : null,
|
|
||||||
_queued_query : null,
|
|
||||||
_pulse_status : -1,
|
|
||||||
|
|
||||||
init : function() {
|
|
||||||
var params = $.getQueryParameters();
|
|
||||||
if (params.q) {
|
|
||||||
var query = params.q[0];
|
|
||||||
$('input[name="q"]')[0].value = query;
|
|
||||||
this.performSearch(query);
|
|
||||||
}
|
|
||||||
},
|
|
||||||
|
|
||||||
loadIndex : function(url) {
|
|
||||||
$.ajax({type: "GET", url: url, data: null, success: null,
|
|
||||||
dataType: "script", cache: true});
|
|
||||||
},
|
|
||||||
|
|
||||||
setIndex : function(index) {
|
|
||||||
var q;
|
|
||||||
this._index = index;
|
|
||||||
if ((q = this._queued_query) !== null) {
|
|
||||||
this._queued_query = null;
|
|
||||||
Search.query(q);
|
|
||||||
}
|
|
||||||
},
|
|
||||||
|
|
||||||
hasIndex : function() {
|
|
||||||
return this._index !== null;
|
|
||||||
},
|
|
||||||
|
|
||||||
deferQuery : function(query) {
|
|
||||||
this._queued_query = query;
|
|
||||||
},
|
|
||||||
|
|
||||||
stopPulse : function() {
|
|
||||||
this._pulse_status = 0;
|
|
||||||
},
|
|
||||||
|
|
||||||
startPulse : function() {
|
|
||||||
if (this._pulse_status >= 0)
|
|
||||||
return;
|
|
||||||
function pulse() {
|
|
||||||
Search._pulse_status = (Search._pulse_status + 1) % 4;
|
|
||||||
var dotString = '';
|
|
||||||
for (var i = 0; i < Search._pulse_status; i++)
|
|
||||||
dotString += '.';
|
|
||||||
Search.dots.text(dotString);
|
|
||||||
if (Search._pulse_status > -1)
|
|
||||||
window.setTimeout(pulse, 500);
|
|
||||||
};
|
|
||||||
pulse();
|
|
||||||
},
|
|
||||||
|
|
||||||
/**
|
|
||||||
* perform a search for something
|
|
||||||
*/
|
|
||||||
performSearch : function(query) {
|
|
||||||
// create the required interface elements
|
|
||||||
this.out = $('#search-results');
|
|
||||||
this.title = $('<h2>' + _('Searching') + '</h2>').appendTo(this.out);
|
|
||||||
this.dots = $('<span></span>').appendTo(this.title);
|
|
||||||
this.status = $('<p style="display: none"></p>').appendTo(this.out);
|
|
||||||
this.output = $('<ul class="search"/>').appendTo(this.out);
|
|
||||||
|
|
||||||
$('#search-progress').text(_('Preparing search...'));
|
|
||||||
this.startPulse();
|
|
||||||
|
|
||||||
// index already loaded, the browser was quick!
|
|
||||||
if (this.hasIndex())
|
|
||||||
this.query(query);
|
|
||||||
else
|
|
||||||
this.deferQuery(query);
|
|
||||||
},
|
|
||||||
|
|
||||||
query : function(query) {
|
|
||||||
var stopwords = ['and', 'then', 'into', 'it', 'as', 'are', 'in',
|
|
||||||
'if', 'for', 'no', 'there', 'their', 'was', 'is',
|
|
||||||
'be', 'to', 'that', 'but', 'they', 'not', 'such',
|
|
||||||
'with', 'by', 'a', 'on', 'these', 'of', 'will',
|
|
||||||
'this', 'near', 'the', 'or', 'at'];
|
|
||||||
|
|
||||||
// stem the searchterms and add them to the correct list
|
|
||||||
var stemmer = new PorterStemmer();
|
|
||||||
var searchterms = [];
|
|
||||||
var excluded = [];
|
|
||||||
var hlterms = [];
|
|
||||||
var tmp = query.split(/\s+/);
|
|
||||||
var object = (tmp.length == 1) ? tmp[0].toLowerCase() : null;
|
|
||||||
for (var i = 0; i < tmp.length; i++) {
|
|
||||||
if ($u.indexOf(stopwords, tmp[i]) != -1 || tmp[i].match(/^\d+$/) ||
|
|
||||||
tmp[i] == "") {
|
|
||||||
// skip this "word"
|
|
||||||
continue;
|
|
||||||
}
|
|
||||||
// stem the word
|
|
||||||
var word = stemmer.stemWord(tmp[i]).toLowerCase();
|
|
||||||
// select the correct list
|
|
||||||
if (word[0] == '-') {
|
|
||||||
var toAppend = excluded;
|
|
||||||
word = word.substr(1);
|
|
||||||
}
|
|
||||||
else {
|
|
||||||
var toAppend = searchterms;
|
|
||||||
hlterms.push(tmp[i].toLowerCase());
|
|
||||||
}
|
|
||||||
// only add if not already in the list
|
|
||||||
if (!$.contains(toAppend, word))
|
|
||||||
toAppend.push(word);
|
|
||||||
};
|
|
||||||
var highlightstring = '?highlight=' + $.urlencode(hlterms.join(" "));
|
|
||||||
|
|
||||||
// console.debug('SEARCH: searching for:');
|
|
||||||
// console.info('required: ', searchterms);
|
|
||||||
// console.info('excluded: ', excluded);
|
|
||||||
|
|
||||||
// prepare search
|
|
||||||
var filenames = this._index.filenames;
|
|
||||||
var titles = this._index.titles;
|
|
||||||
var terms = this._index.terms;
|
|
||||||
var objects = this._index.objects;
|
|
||||||
var objtypes = this._index.objtypes;
|
|
||||||
var objnames = this._index.objnames;
|
|
||||||
var fileMap = {};
|
|
||||||
var files = null;
|
|
||||||
// different result priorities
|
|
||||||
var importantResults = [];
|
|
||||||
var objectResults = [];
|
|
||||||
var regularResults = [];
|
|
||||||
var unimportantResults = [];
|
|
||||||
$('#search-progress').empty();
|
|
||||||
|
|
||||||
// lookup as object
|
|
||||||
if (object != null) {
|
|
||||||
for (var prefix in objects) {
|
|
||||||
for (var name in objects[prefix]) {
|
|
||||||
var fullname = (prefix ? prefix + '.' : '') + name;
|
|
||||||
if (fullname.toLowerCase().indexOf(object) > -1) {
|
|
||||||
match = objects[prefix][name];
|
|
||||||
descr = objnames[match[1]] + _(', in ') + titles[match[0]];
|
|
||||||
// XXX the generated anchors are not generally correct
|
|
||||||
// XXX there may be custom prefixes
|
|
||||||
result = [filenames[match[0]], fullname, '#'+fullname, descr];
|
|
||||||
switch (match[2]) {
|
|
||||||
case 1: objectResults.push(result); break;
|
|
||||||
case 0: importantResults.push(result); break;
|
|
||||||
case 2: unimportantResults.push(result); break;
|
|
||||||
}
|
|
||||||
}
|
|
||||||
}
|
|
||||||
}
|
|
||||||
}
|
|
||||||
|
|
||||||
// sort results descending
|
|
||||||
objectResults.sort(function(a, b) {
|
|
||||||
return (a[1] > b[1]) ? -1 : ((a[1] < b[1]) ? 1 : 0);
|
|
||||||
});
|
|
||||||
|
|
||||||
importantResults.sort(function(a, b) {
|
|
||||||
return (a[1] > b[1]) ? -1 : ((a[1] < b[1]) ? 1 : 0);
|
|
||||||
});
|
|
||||||
|
|
||||||
unimportantResults.sort(function(a, b) {
|
|
||||||
return (a[1] > b[1]) ? -1 : ((a[1] < b[1]) ? 1 : 0);
|
|
||||||
});
|
|
||||||
|
|
||||||
|
|
||||||
// perform the search on the required terms
|
|
||||||
for (var i = 0; i < searchterms.length; i++) {
|
|
||||||
var word = searchterms[i];
|
|
||||||
// no match but word was a required one
|
|
||||||
if ((files = terms[word]) == null)
|
|
||||||
break;
|
|
||||||
if (files.length == undefined) {
|
|
||||||
files = [files];
|
|
||||||
}
|
|
||||||
// create the mapping
|
|
||||||
for (var j = 0; j < files.length; j++) {
|
|
||||||
var file = files[j];
|
|
||||||
if (file in fileMap)
|
|
||||||
fileMap[file].push(word);
|
|
||||||
else
|
|
||||||
fileMap[file] = [word];
|
|
||||||
}
|
|
||||||
}
|
|
||||||
|
|
||||||
// now check if the files don't contain excluded terms
|
|
||||||
for (var file in fileMap) {
|
|
||||||
var valid = true;
|
|
||||||
|
|
||||||
// check if all requirements are matched
|
|
||||||
if (fileMap[file].length != searchterms.length)
|
|
||||||
continue;
|
|
||||||
|
|
||||||
// ensure that none of the excluded terms is in the
|
|
||||||
// search result.
|
|
||||||
for (var i = 0; i < excluded.length; i++) {
|
|
||||||
if (terms[excluded[i]] == file ||
|
|
||||||
$.contains(terms[excluded[i]] || [], file)) {
|
|
||||||
valid = false;
|
|
||||||
break;
|
|
||||||
}
|
|
||||||
}
|
|
||||||
|
|
||||||
// if we have still a valid result we can add it
|
|
||||||
// to the result list
|
|
||||||
if (valid)
|
|
||||||
regularResults.push([filenames[file], titles[file], '', null]);
|
|
||||||
}
|
|
||||||
|
|
||||||
// delete unused variables in order to not waste
|
|
||||||
// memory until list is retrieved completely
|
|
||||||
delete filenames, titles, terms;
|
|
||||||
|
|
||||||
// now sort the regular results descending by title
|
|
||||||
regularResults.sort(function(a, b) {
|
|
||||||
var left = a[1].toLowerCase();
|
|
||||||
var right = b[1].toLowerCase();
|
|
||||||
return (left > right) ? -1 : ((left < right) ? 1 : 0);
|
|
||||||
});
|
|
||||||
|
|
||||||
// combine all results
|
|
||||||
var results = unimportantResults.concat(regularResults)
|
|
||||||
.concat(objectResults).concat(importantResults);
|
|
||||||
|
|
||||||
// print the results
|
|
||||||
var resultCount = results.length;
|
|
||||||
function displayNextItem() {
|
|
||||||
// results left, load the summary and display it
|
|
||||||
if (results.length) {
|
|
||||||
var item = results.pop();
|
|
||||||
var listItem = $('<li style="display:none"></li>');
|
|
||||||
if (DOCUMENTATION_OPTIONS.FILE_SUFFIX == '') {
|
|
||||||
// dirhtml builder
|
|
||||||
var dirname = item[0] + '/';
|
|
||||||
if (dirname.match(/\/index\/$/)) {
|
|
||||||
dirname = dirname.substring(0, dirname.length-6);
|
|
||||||
} else if (dirname == 'index/') {
|
|
||||||
dirname = '';
|
|
||||||
}
|
|
||||||
listItem.append($('<a/>').attr('href',
|
|
||||||
DOCUMENTATION_OPTIONS.URL_ROOT + dirname +
|
|
||||||
highlightstring + item[2]).html(item[1]));
|
|
||||||
} else {
|
|
||||||
// normal html builders
|
|
||||||
listItem.append($('<a/>').attr('href',
|
|
||||||
item[0] + DOCUMENTATION_OPTIONS.FILE_SUFFIX +
|
|
||||||
highlightstring + item[2]).html(item[1]));
|
|
||||||
}
|
|
||||||
if (item[3]) {
|
|
||||||
listItem.append($('<span> (' + item[3] + ')</span>'));
|
|
||||||
Search.output.append(listItem);
|
|
||||||
listItem.slideDown(5, function() {
|
|
||||||
displayNextItem();
|
|
||||||
});
|
|
||||||
} else if (DOCUMENTATION_OPTIONS.HAS_SOURCE) {
|
|
||||||
$.get(DOCUMENTATION_OPTIONS.URL_ROOT + '_sources/' +
|
|
||||||
item[0] + '.txt', function(data) {
|
|
||||||
if (data != '') {
|
|
||||||
listItem.append($.makeSearchSummary(data, searchterms, hlterms));
|
|
||||||
Search.output.append(listItem);
|
|
||||||
}
|
|
||||||
listItem.slideDown(5, function() {
|
|
||||||
displayNextItem();
|
|
||||||
});
|
|
||||||
});
|
|
||||||
} else {
|
|
||||||
// no source available, just display title
|
|
||||||
Search.output.append(listItem);
|
|
||||||
listItem.slideDown(5, function() {
|
|
||||||
displayNextItem();
|
|
||||||
});
|
|
||||||
}
|
|
||||||
}
|
|
||||||
// search finished, update title and status message
|
|
||||||
else {
|
|
||||||
Search.stopPulse();
|
|
||||||
Search.title.text(_('Search Results'));
|
|
||||||
if (!resultCount)
|
|
||||||
Search.status.text(_('Your search did not match any documents. Please make sure that all words are spelled correctly and that you\'ve selected enough categories.'));
|
|
||||||
else
|
|
||||||
Search.status.text(_('Search finished, found %s page(s) matching the search query.').replace('%s', resultCount));
|
|
||||||
Search.status.fadeIn(500);
|
|
||||||
}
|
|
||||||
}
|
|
||||||
displayNextItem();
|
|
||||||
}
|
|
||||||
}
|
|
||||||
|
|
||||||
$(document).ready(function() {
|
|
||||||
Search.init();
|
|
||||||
});
|
|
@ -1,148 +0,0 @@
|
|||||||
/*
|
|
||||||
* sidebar.js
|
|
||||||
* ~~~~~~~~~~
|
|
||||||
*
|
|
||||||
* This script makes the Sphinx sidebar collapsible.
|
|
||||||
*
|
|
||||||
* .sphinxsidebar contains .sphinxsidebarwrapper. This script adds
|
|
||||||
* in .sphixsidebar, after .sphinxsidebarwrapper, the #sidebarbutton
|
|
||||||
* used to collapse and expand the sidebar.
|
|
||||||
*
|
|
||||||
* When the sidebar is collapsed the .sphinxsidebarwrapper is hidden
|
|
||||||
* and the width of the sidebar and the margin-left of the document
|
|
||||||
* are decreased. When the sidebar is expanded the opposite happens.
|
|
||||||
* This script saves a per-browser/per-session cookie used to
|
|
||||||
* remember the position of the sidebar among the pages.
|
|
||||||
* Once the browser is closed the cookie is deleted and the position
|
|
||||||
* reset to the default (expanded).
|
|
||||||
*
|
|
||||||
* :copyright: Copyright 2007-2011 by the Sphinx team, see AUTHORS.
|
|
||||||
* :license: BSD, see LICENSE for details.
|
|
||||||
*
|
|
||||||
*/
|
|
||||||
|
|
||||||
$(function() {
|
|
||||||
// global elements used by the functions.
|
|
||||||
// the 'sidebarbutton' element is defined as global after its
|
|
||||||
// creation, in the add_sidebar_button function
|
|
||||||
var bodywrapper = $('.bodywrapper');
|
|
||||||
var sidebar = $('.sphinxsidebar');
|
|
||||||
var sidebarwrapper = $('.sphinxsidebarwrapper');
|
|
||||||
|
|
||||||
// original margin-left of the bodywrapper and width of the sidebar
|
|
||||||
// with the sidebar expanded
|
|
||||||
var bw_margin_expanded = bodywrapper.css('margin-left');
|
|
||||||
var ssb_width_expanded = sidebar.width();
|
|
||||||
|
|
||||||
// margin-left of the bodywrapper and width of the sidebar
|
|
||||||
// with the sidebar collapsed
|
|
||||||
var bw_margin_collapsed = '.8em';
|
|
||||||
var ssb_width_collapsed = '.8em';
|
|
||||||
|
|
||||||
// colors used by the current theme
|
|
||||||
var dark_color = $('.related').css('background-color');
|
|
||||||
var light_color = $('.document').css('background-color');
|
|
||||||
|
|
||||||
function sidebar_is_collapsed() {
|
|
||||||
return sidebarwrapper.is(':not(:visible)');
|
|
||||||
}
|
|
||||||
|
|
||||||
function toggle_sidebar() {
|
|
||||||
if (sidebar_is_collapsed())
|
|
||||||
expand_sidebar();
|
|
||||||
else
|
|
||||||
collapse_sidebar();
|
|
||||||
}
|
|
||||||
|
|
||||||
function collapse_sidebar() {
|
|
||||||
sidebarwrapper.hide();
|
|
||||||
sidebar.css('width', ssb_width_collapsed);
|
|
||||||
bodywrapper.css('margin-left', bw_margin_collapsed);
|
|
||||||
sidebarbutton.css({
|
|
||||||
'margin-left': '0',
|
|
||||||
'height': bodywrapper.height()
|
|
||||||
});
|
|
||||||
sidebarbutton.find('span').text('»');
|
|
||||||
sidebarbutton.attr('title', _('Expand sidebar'));
|
|
||||||
document.cookie = 'sidebar=collapsed';
|
|
||||||
}
|
|
||||||
|
|
||||||
function expand_sidebar() {
|
|
||||||
bodywrapper.css('margin-left', bw_margin_expanded);
|
|
||||||
sidebar.css('width', ssb_width_expanded);
|
|
||||||
sidebarwrapper.show();
|
|
||||||
sidebarbutton.css({
|
|
||||||
'margin-left': ssb_width_expanded-12,
|
|
||||||
'height': bodywrapper.height()
|
|
||||||
});
|
|
||||||
sidebarbutton.find('span').text('«');
|
|
||||||
sidebarbutton.attr('title', _('Collapse sidebar'));
|
|
||||||
document.cookie = 'sidebar=expanded';
|
|
||||||
}
|
|
||||||
|
|
||||||
function add_sidebar_button() {
|
|
||||||
sidebarwrapper.css({
|
|
||||||
'float': 'left',
|
|
||||||
'margin-right': '0',
|
|
||||||
'width': ssb_width_expanded - 28
|
|
||||||
});
|
|
||||||
// create the button
|
|
||||||
sidebar.append(
|
|
||||||
'<div id="sidebarbutton"><span>«</span></div>'
|
|
||||||
);
|
|
||||||
var sidebarbutton = $('#sidebarbutton');
|
|
||||||
light_color = sidebarbutton.css('background-color');
|
|
||||||
// find the height of the viewport to center the '<<' in the page
|
|
||||||
var viewport_height;
|
|
||||||
if (window.innerHeight)
|
|
||||||
viewport_height = window.innerHeight;
|
|
||||||
else
|
|
||||||
viewport_height = $(window).height();
|
|
||||||
sidebarbutton.find('span').css({
|
|
||||||
'display': 'block',
|
|
||||||
'margin-top': (viewport_height - sidebar.position().top - 20) / 2
|
|
||||||
});
|
|
||||||
|
|
||||||
sidebarbutton.click(toggle_sidebar);
|
|
||||||
sidebarbutton.attr('title', _('Collapse sidebar'));
|
|
||||||
sidebarbutton.css({
|
|
||||||
'color': '#FFFFFF',
|
|
||||||
'border-left': '1px solid ' + dark_color,
|
|
||||||
'font-size': '1.2em',
|
|
||||||
'cursor': 'pointer',
|
|
||||||
'height': bodywrapper.height(),
|
|
||||||
'padding-top': '1px',
|
|
||||||
'margin-left': ssb_width_expanded - 12
|
|
||||||
});
|
|
||||||
|
|
||||||
sidebarbutton.hover(
|
|
||||||
function () {
|
|
||||||
$(this).css('background-color', dark_color);
|
|
||||||
},
|
|
||||||
function () {
|
|
||||||
$(this).css('background-color', light_color);
|
|
||||||
}
|
|
||||||
);
|
|
||||||
}
|
|
||||||
|
|
||||||
function set_position_from_cookie() {
|
|
||||||
if (!document.cookie)
|
|
||||||
return;
|
|
||||||
var items = document.cookie.split(';');
|
|
||||||
for(var k=0; k<items.length; k++) {
|
|
||||||
var key_val = items[k].split('=');
|
|
||||||
var key = key_val[0];
|
|
||||||
if (key == 'sidebar') {
|
|
||||||
var value = key_val[1];
|
|
||||||
if ((value == 'collapsed') && (!sidebar_is_collapsed()))
|
|
||||||
collapse_sidebar();
|
|
||||||
else if ((value == 'expanded') && (sidebar_is_collapsed()))
|
|
||||||
expand_sidebar();
|
|
||||||
}
|
|
||||||
}
|
|
||||||
}
|
|
||||||
|
|
||||||
add_sidebar_button();
|
|
||||||
var sidebarbutton = $('#sidebarbutton');
|
|
||||||
set_position_from_cookie();
|
|
||||||
});
|
|
@ -1,16 +0,0 @@
|
|||||||
(function(){var j=this,n=j._,i=function(a){this._wrapped=a},m=typeof StopIteration!=="undefined"?StopIteration:"__break__",b=j._=function(a){return new i(a)};if(typeof exports!=="undefined")exports._=b;var k=Array.prototype.slice,o=Array.prototype.unshift,p=Object.prototype.toString,q=Object.prototype.hasOwnProperty,r=Object.prototype.propertyIsEnumerable;b.VERSION="0.5.5";b.each=function(a,c,d){try{if(a.forEach)a.forEach(c,d);else if(b.isArray(a)||b.isArguments(a))for(var e=0,f=a.length;e<f;e++)c.call(d,
|
|
||||||
a[e],e,a);else{var g=b.keys(a);f=g.length;for(e=0;e<f;e++)c.call(d,a[g[e]],g[e],a)}}catch(h){if(h!=m)throw h;}return a};b.map=function(a,c,d){if(a&&b.isFunction(a.map))return a.map(c,d);var e=[];b.each(a,function(f,g,h){e.push(c.call(d,f,g,h))});return e};b.reduce=function(a,c,d,e){if(a&&b.isFunction(a.reduce))return a.reduce(b.bind(d,e),c);b.each(a,function(f,g,h){c=d.call(e,c,f,g,h)});return c};b.reduceRight=function(a,c,d,e){if(a&&b.isFunction(a.reduceRight))return a.reduceRight(b.bind(d,e),c);
|
|
||||||
var f=b.clone(b.toArray(a)).reverse();b.each(f,function(g,h){c=d.call(e,c,g,h,a)});return c};b.detect=function(a,c,d){var e;b.each(a,function(f,g,h){if(c.call(d,f,g,h)){e=f;b.breakLoop()}});return e};b.select=function(a,c,d){if(a&&b.isFunction(a.filter))return a.filter(c,d);var e=[];b.each(a,function(f,g,h){c.call(d,f,g,h)&&e.push(f)});return e};b.reject=function(a,c,d){var e=[];b.each(a,function(f,g,h){!c.call(d,f,g,h)&&e.push(f)});return e};b.all=function(a,c,d){c=c||b.identity;if(a&&b.isFunction(a.every))return a.every(c,
|
|
||||||
d);var e=true;b.each(a,function(f,g,h){(e=e&&c.call(d,f,g,h))||b.breakLoop()});return e};b.any=function(a,c,d){c=c||b.identity;if(a&&b.isFunction(a.some))return a.some(c,d);var e=false;b.each(a,function(f,g,h){if(e=c.call(d,f,g,h))b.breakLoop()});return e};b.include=function(a,c){if(b.isArray(a))return b.indexOf(a,c)!=-1;var d=false;b.each(a,function(e){if(d=e===c)b.breakLoop()});return d};b.invoke=function(a,c){var d=b.rest(arguments,2);return b.map(a,function(e){return(c?e[c]:e).apply(e,d)})};b.pluck=
|
|
||||||
function(a,c){return b.map(a,function(d){return d[c]})};b.max=function(a,c,d){if(!c&&b.isArray(a))return Math.max.apply(Math,a);var e={computed:-Infinity};b.each(a,function(f,g,h){g=c?c.call(d,f,g,h):f;g>=e.computed&&(e={value:f,computed:g})});return e.value};b.min=function(a,c,d){if(!c&&b.isArray(a))return Math.min.apply(Math,a);var e={computed:Infinity};b.each(a,function(f,g,h){g=c?c.call(d,f,g,h):f;g<e.computed&&(e={value:f,computed:g})});return e.value};b.sortBy=function(a,c,d){return b.pluck(b.map(a,
|
|
||||||
function(e,f,g){return{value:e,criteria:c.call(d,e,f,g)}}).sort(function(e,f){e=e.criteria;f=f.criteria;return e<f?-1:e>f?1:0}),"value")};b.sortedIndex=function(a,c,d){d=d||b.identity;for(var e=0,f=a.length;e<f;){var g=e+f>>1;d(a[g])<d(c)?(e=g+1):(f=g)}return e};b.toArray=function(a){if(!a)return[];if(a.toArray)return a.toArray();if(b.isArray(a))return a;if(b.isArguments(a))return k.call(a);return b.values(a)};b.size=function(a){return b.toArray(a).length};b.first=function(a,c,d){return c&&!d?k.call(a,
|
|
||||||
0,c):a[0]};b.rest=function(a,c,d){return k.call(a,b.isUndefined(c)||d?1:c)};b.last=function(a){return a[a.length-1]};b.compact=function(a){return b.select(a,function(c){return!!c})};b.flatten=function(a){return b.reduce(a,[],function(c,d){if(b.isArray(d))return c.concat(b.flatten(d));c.push(d);return c})};b.without=function(a){var c=b.rest(arguments);return b.select(a,function(d){return!b.include(c,d)})};b.uniq=function(a,c){return b.reduce(a,[],function(d,e,f){if(0==f||(c===true?b.last(d)!=e:!b.include(d,
|
|
||||||
e)))d.push(e);return d})};b.intersect=function(a){var c=b.rest(arguments);return b.select(b.uniq(a),function(d){return b.all(c,function(e){return b.indexOf(e,d)>=0})})};b.zip=function(){for(var a=b.toArray(arguments),c=b.max(b.pluck(a,"length")),d=new Array(c),e=0;e<c;e++)d[e]=b.pluck(a,String(e));return d};b.indexOf=function(a,c){if(a.indexOf)return a.indexOf(c);for(var d=0,e=a.length;d<e;d++)if(a[d]===c)return d;return-1};b.lastIndexOf=function(a,c){if(a.lastIndexOf)return a.lastIndexOf(c);for(var d=
|
|
||||||
a.length;d--;)if(a[d]===c)return d;return-1};b.range=function(a,c,d){var e=b.toArray(arguments),f=e.length<=1;a=f?0:e[0];c=f?e[0]:e[1];d=e[2]||1;e=Math.ceil((c-a)/d);if(e<=0)return[];e=new Array(e);f=a;for(var g=0;1;f+=d){if((d>0?f-c:c-f)>=0)return e;e[g++]=f}};b.bind=function(a,c){var d=b.rest(arguments,2);return function(){return a.apply(c||j,d.concat(b.toArray(arguments)))}};b.bindAll=function(a){var c=b.rest(arguments);if(c.length==0)c=b.functions(a);b.each(c,function(d){a[d]=b.bind(a[d],a)});
|
|
||||||
return a};b.delay=function(a,c){var d=b.rest(arguments,2);return setTimeout(function(){return a.apply(a,d)},c)};b.defer=function(a){return b.delay.apply(b,[a,1].concat(b.rest(arguments)))};b.wrap=function(a,c){return function(){var d=[a].concat(b.toArray(arguments));return c.apply(c,d)}};b.compose=function(){var a=b.toArray(arguments);return function(){for(var c=b.toArray(arguments),d=a.length-1;d>=0;d--)c=[a[d].apply(this,c)];return c[0]}};b.keys=function(a){if(b.isArray(a))return b.range(0,a.length);
|
|
||||||
var c=[];for(var d in a)q.call(a,d)&&c.push(d);return c};b.values=function(a){return b.map(a,b.identity)};b.functions=function(a){return b.select(b.keys(a),function(c){return b.isFunction(a[c])}).sort()};b.extend=function(a,c){for(var d in c)a[d]=c[d];return a};b.clone=function(a){if(b.isArray(a))return a.slice(0);return b.extend({},a)};b.tap=function(a,c){c(a);return a};b.isEqual=function(a,c){if(a===c)return true;var d=typeof a;if(d!=typeof c)return false;if(a==c)return true;if(!a&&c||a&&!c)return false;
|
|
||||||
if(a.isEqual)return a.isEqual(c);if(b.isDate(a)&&b.isDate(c))return a.getTime()===c.getTime();if(b.isNaN(a)&&b.isNaN(c))return true;if(b.isRegExp(a)&&b.isRegExp(c))return a.source===c.source&&a.global===c.global&&a.ignoreCase===c.ignoreCase&&a.multiline===c.multiline;if(d!=="object")return false;if(a.length&&a.length!==c.length)return false;d=b.keys(a);var e=b.keys(c);if(d.length!=e.length)return false;for(var f in a)if(!b.isEqual(a[f],c[f]))return false;return true};b.isEmpty=function(a){return b.keys(a).length==
|
|
||||||
0};b.isElement=function(a){return!!(a&&a.nodeType==1)};b.isArray=function(a){return!!(a&&a.concat&&a.unshift)};b.isArguments=function(a){return a&&b.isNumber(a.length)&&!b.isArray(a)&&!r.call(a,"length")};b.isFunction=function(a){return!!(a&&a.constructor&&a.call&&a.apply)};b.isString=function(a){return!!(a===""||a&&a.charCodeAt&&a.substr)};b.isNumber=function(a){return p.call(a)==="[object Number]"};b.isDate=function(a){return!!(a&&a.getTimezoneOffset&&a.setUTCFullYear)};b.isRegExp=function(a){return!!(a&&
|
|
||||||
a.test&&a.exec&&(a.ignoreCase||a.ignoreCase===false))};b.isNaN=function(a){return b.isNumber(a)&&isNaN(a)};b.isNull=function(a){return a===null};b.isUndefined=function(a){return typeof a=="undefined"};b.noConflict=function(){j._=n;return this};b.identity=function(a){return a};b.breakLoop=function(){throw m;};var s=0;b.uniqueId=function(a){var c=s++;return a?a+c:c};b.template=function(a,c){a=new Function("obj","var p=[],print=function(){p.push.apply(p,arguments);};with(obj){p.push('"+a.replace(/[\r\t\n]/g,
|
|
||||||
" ").replace(/'(?=[^%]*%>)/g,"\t").split("'").join("\\'").split("\t").join("'").replace(/<%=(.+?)%>/g,"',$1,'").split("<%").join("');").split("%>").join("p.push('")+"');}return p.join('');");return c?a(c):a};b.forEach=b.each;b.foldl=b.inject=b.reduce;b.foldr=b.reduceRight;b.filter=b.select;b.every=b.all;b.some=b.any;b.head=b.first;b.tail=b.rest;b.methods=b.functions;var l=function(a,c){return c?b(a).chain():a};b.each(b.functions(b),function(a){var c=b[a];i.prototype[a]=function(){var d=b.toArray(arguments);
|
|
||||||
o.call(d,this._wrapped);return l(c.apply(b,d),this._chain)}});b.each(["pop","push","reverse","shift","sort","splice","unshift"],function(a){var c=Array.prototype[a];i.prototype[a]=function(){c.apply(this._wrapped,arguments);return l(this._wrapped,this._chain)}});b.each(["concat","join","slice"],function(a){var c=Array.prototype[a];i.prototype[a]=function(){return l(c.apply(this._wrapped,arguments),this._chain)}});i.prototype.chain=function(){this._chain=true;return this};i.prototype.value=function(){return this._wrapped}})();
|
|
@ -1,101 +0,0 @@
|
|||||||
|
|
||||||
|
|
||||||
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN"
|
|
||||||
"http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
|
|
||||||
|
|
||||||
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<h1>Ticket API<a class="headerlink" href="#ticket-api" title="Permalink to this headline">¶</a></h1>
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<p>django-helpdesk includes an API accessible via HTTP POST requests, allowing you to create and alter tickets from 3rd party software and systems.</p>
|
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||||||
<p>For usage instructions and command syntax, see the file <tt class="docutils literal"><span class="pre">templates/helpdesk/api_help.html</span></tt>, or visit <a class="reference external" href="http://helpdesk/api/help/">http://helpdesk/api/help/</a>.</p>
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<h1>Configuration<a class="headerlink" href="#configuration" title="Permalink to this headline">¶</a></h1>
|
|
||||||
<p>Before django-helpdesk will be much use, you need to do some basic configuration. Most of this is done via the Django admin screens.</p>
|
|
||||||
<ol class="arabic">
|
|
||||||
<li><p class="first">Visit <tt class="docutils literal"><span class="pre">http://yoursite/admin/</span></tt> and add a Helpdesk Queue. If you wish, enter your POP3 or IMAP server details.</p>
|
|
||||||
<p><strong>IMPORTANT NOTE</strong>: Any tickets created via POP3 or IMAP mailboxes will DELETE the original e-mail from the mail server.</p>
|
|
||||||
</li>
|
|
||||||
<li><p class="first">Visit <tt class="docutils literal"><span class="pre">http://yoursite/helpdesk/</span></tt> (or whatever path as defined in your <tt class="docutils literal"><span class="pre">urls.py</span></tt>)</p>
|
|
||||||
</li>
|
|
||||||
<li><p class="first">If you wish to automatically create tickets from the contents of an e-mail inbox, set up a cronjob to run the management command on a regular basis.</p>
|
|
||||||
<p>Don’t forget to set the relevant Django environment variables in your crontab:</p>
|
|
||||||
<div class="highlight-python"><pre>*/5 * * * * /path/to/helpdesksite/manage.py get_email</pre>
|
|
||||||
</div>
|
|
||||||
<p>This will run the e-mail import every 5 minutes</p>
|
|
||||||
<p><strong>IMPORTANT NOTE</strong>: Any tickets created via POP3 or IMAP mailboxes will DELETE the original e-mail from the mail server.</p>
|
|
||||||
</li>
|
|
||||||
<li><p class="first">If you wish to automatically escalate tickets based on their age, set up a cronjob to run the escalation command on a regular basis:</p>
|
|
||||||
<div class="highlight-python"><pre>0 * * * * /path/to/helpdesksite/manage.py escalate_tickets</pre>
|
|
||||||
</div>
|
|
||||||
<p>This will run the escalation process hourly, using the ‘Escalation Hours’ setting for each queue to determine which tickets to escalate.</p>
|
|
||||||
</li>
|
|
||||||
<li><p class="first">If you wish to exclude some days (eg, weekends) from escalation calculations, enter the dates manually via the Admin, or setup a cronjob to run a management command on a regular basis:</p>
|
|
||||||
<div class="highlight-python"><pre>0 0 * * 0 /path/to/helpdesksite/manage.py create_escalation_exclusions --days saturday,sunday --escalate-verbosely</pre>
|
|
||||||
</div>
|
|
||||||
<p>This will, on a weekly basis, create exclusions for the coming weekend.</p>
|
|
||||||
</li>
|
|
||||||
<li><p class="first">Log in to your Django admin screen, and go to the ‘Sites’ module. If the site <tt class="docutils literal"><span class="pre">example.com</span></tt> is listed, click it and update the details so they are relevant for your website.</p>
|
|
||||||
</li>
|
|
||||||
<li><p class="first">If you do not send mail directly from your web server (eg, you need to use an SMTP server) then edit your <tt class="docutils literal"><span class="pre">settings.py</span></tt> file so it contains your mail server details:</p>
|
|
||||||
<div class="highlight-python"><div class="highlight"><pre><span class="n">EMAIL_HOST</span> <span class="o">=</span> <span class="s">'XXXXX'</span>
|
|
||||||
<span class="n">EMAIL_HOST_USER</span> <span class="o">=</span> <span class="s">'YYYYYY@ZZZZ.PPP'</span>
|
|
||||||
<span class="n">EMAIL_HOST_PASSWORD</span> <span class="o">=</span> <span class="s">'123456'</span>
|
|
||||||
</pre></div>
|
|
||||||
</div>
|
|
||||||
</li>
|
|
||||||
</ol>
|
|
||||||
<p>You’re now up and running! Happy ticketing.</p>
|
|
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</div>
|
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|
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<h1>Custom Fields<a class="headerlink" href="#custom-fields" title="Permalink to this headline">¶</a></h1>
|
|
||||||
<p>As of February 2011, django-helpdesk supports custom fields on the <tt class="docutils literal"><span class="pre">Ticket</span></tt> model. These fields are created by using the Django administration tool, and are shown on both the public and staff submission forms.</p>
|
|
||||||
<p>You can use most Django field types including text, integer, boolean, and list.</p>
|
|
||||||
<p>The demo at <a class="reference external" href="http://demo.jutdahelpdesk.com">http://demo.jutdahelpdesk.com</a> contains an example of each type of custom field, including a mix of mandatory and optional fields.</p>
|
|
||||||
<p>Note that this feature is still in beta - it needs quite a bit of testing and no doubt has bugs!</p>
|
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<h1>Welcome to django-helpdesk’s documentation!<a class="headerlink" href="#welcome-to-django-helpdesk-s-documentation" title="Permalink to this headline">¶</a></h1>
|
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||||||
<p>django-helpdesk is a Django application to manage helpdesk tickets for your internal helpdesk. It was formerly known as Jutda Helpdesk.</p>
|
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||||||
<div class="section" id="how-does-it-look">
|
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<h2>How Does It Look?<a class="headerlink" href="#how-does-it-look" title="Permalink to this headline">¶</a></h2>
|
|
||||||
<p>You can see a demo installation at <a class="reference external" href="http://demo.jutdahelpdesk.com">http://demo.jutdahelpdesk.com</a></p>
|
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||||||
</div>
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<h2>Quick Start<a class="headerlink" href="#quick-start" title="Permalink to this headline">¶</a></h2>
|
|
||||||
<p>django-helpdesk is just a Django application with models, views, templates, and some media. If you’re comfortable with Django just try <tt class="docutils literal"><span class="pre">pip</span> <span class="pre">install</span> <span class="pre">django-helpdesk</span></tt>. If not, continue to read the Installation document.</p>
|
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||||||
<h2>Key Features<a class="headerlink" href="#key-features" title="Permalink to this headline">¶</a></h2>
|
|
||||||
<p>django-helpdesk has been designed for small businesses who need to recieve, manage and respond to requests for help from customers. In this context <em>‘customers’</em> may be external users, or other people within your company.</p>
|
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||||||
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||||||
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|
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||||||
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||||||
<h3>Customer-facing Capabilities<a class="headerlink" href="#customer-facing-capabilities" title="Permalink to this headline">¶</a></h3>
|
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||||||
<p>Customers (who are not ‘staff’ users in Django) can:</p>
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||||||
<ol class="arabic simple">
|
|
||||||
<li>Browse your knowledgebase / FAQ</li>
|
|
||||||
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|
||||||
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||||||
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<div class="section" id="staff-capabilities">
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|
||||||
<h3>Staff Capabilities<a class="headerlink" href="#staff-capabilities" title="Permalink to this headline">¶</a></h3>
|
|
||||||
<p>If a user is a staff member, they get general helpdesk access, including:</p>
|
|
||||||
<ol class="arabic simple">
|
|
||||||
<li>See the ticket dashboard showing unassigned tickets and basic status of the helpdesk</li>
|
|
||||||
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|
|
||||||
<li>Search through all tickets, open and closed</li>
|
|
||||||
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|
|
||||||
<li>Follow up or respond to tickets</li>
|
|
||||||
<li>Assign tickets to themselves or other staff members</li>
|
|
||||||
<li>Resolve tickets</li>
|
|
||||||
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|
|
||||||
</div>
|
|
||||||
</div>
|
|
||||||
<div class="section" id="licensing">
|
|
||||||
<h2>Licensing<a class="headerlink" href="#licensing" title="Permalink to this headline">¶</a></h2>
|
|
||||||
<p>django-helpdesk is released under the BSD license, however it packages 3rd party applications which may be using a different license. More details can be found in the <tt class="xref doc docutils literal"><span class="pre">license</span> <span class="pre">documentation</span></tt>.</p>
|
|
||||||
</div>
|
|
||||||
<div class="section" id="dependencies">
|
|
||||||
<h2>Dependencies<a class="headerlink" href="#dependencies" title="Permalink to this headline">¶</a></h2>
|
|
||||||
<ol class="arabic simple">
|
|
||||||
<li>Python 2.4+</li>
|
|
||||||
<li>Django (1.2 or newer)</li>
|
|
||||||
<li>An existing <strong>working</strong> Django project with database etc. If you cannot log into the Admin, you won’t get this product working!</li>
|
|
||||||
</ol>
|
|
||||||
</div>
|
|
||||||
<div class="section" id="translation">
|
|
||||||
<h2>Translation<a class="headerlink" href="#translation" title="Permalink to this headline">¶</a></h2>
|
|
||||||
<img alt="http://www.transifex.net/projects/p/django-helpdesk/resource/core/chart/image_png" src="http://www.transifex.net/projects/p/django-helpdesk/resource/core/chart/image_png" />
|
|
||||||
<p>If you want to help translate django-helpdesk into languages other than English, we encourage you to make use of our Transifex project.</p>
|
|
||||||
<p><a class="reference external" href="http://www.transifex.net/projects/p/django-helpdesk/resource/core/">http://www.transifex.net/projects/p/django-helpdesk/resource/core/</a></p>
|
|
||||||
<p>Feel free to request access to contribute your translations.</p>
|
|
||||||
</div>
|
|
||||||
<div class="section" id="contents">
|
|
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<h2>Contents:<a class="headerlink" href="#contents" title="Permalink to this headline">¶</a></h2>
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<li class="toctree-l2"><a class="reference internal" href="settings.html#helpdesk-default-settings">HELPDESK_DEFAULT_SETTINGS</a></li>
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|
|
||||||
<li class="toctree-l1"><a class="reference internal" href="api.html">Ticket API</a></li>
|
|
||||||
</ul>
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||||||
</div>
|
|
||||||
</div>
|
|
||||||
</div>
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||||||
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<div class="sphinxsidebar">
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|
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<div class="sphinxsidebarwrapper">
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||||||
<h3><a href="#">Table Of Contents</a></h3>
|
|
||||||
<ul>
|
|
||||||
<li><a class="reference internal" href="#">Welcome to django-helpdesk’s documentation!</a><ul>
|
|
||||||
<li><a class="reference internal" href="#how-does-it-look">How Does It Look?</a></li>
|
|
||||||
<li><a class="reference internal" href="#quick-start">Quick Start</a></li>
|
|
||||||
<li><a class="reference internal" href="#key-features">Key Features</a><ul>
|
|
||||||
<li><a class="reference internal" href="#customer-facing-capabilities">Customer-facing Capabilities</a></li>
|
|
||||||
<li><a class="reference internal" href="#staff-capabilities">Staff Capabilities</a></li>
|
|
||||||
</ul>
|
|
||||||
</li>
|
|
||||||
<li><a class="reference internal" href="#licensing">Licensing</a></li>
|
|
||||||
<li><a class="reference internal" href="#dependencies">Dependencies</a></li>
|
|
||||||
<li><a class="reference internal" href="#translation">Translation</a></li>
|
|
||||||
<li><a class="reference internal" href="#contents">Contents:</a><ul>
|
|
||||||
</ul>
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|
||||||
</li>
|
|
||||||
</ul>
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|
||||||
</li>
|
|
||||||
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<h4>Next topic</h4>
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<h1>Installation<a class="headerlink" href="#installation" title="Permalink to this headline">¶</a></h1>
|
|
||||||
<p>django-helpdesk installation isn’t difficult, but it requires you have a bit of existing know-how about Django.</p>
|
|
||||||
<div class="section" id="getting-the-code">
|
|
||||||
<h2>Getting The Code<a class="headerlink" href="#getting-the-code" title="Permalink to this headline">¶</a></h2>
|
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||||||
<div class="section" id="installing-using-pip">
|
|
||||||
<h3>Installing using PIP<a class="headerlink" href="#installing-using-pip" title="Permalink to this headline">¶</a></h3>
|
|
||||||
<p>Try using <tt class="docutils literal"><span class="pre">pip</span> <span class="pre">install</span> <span class="pre">django-helpdesk</span></tt>. Go and have a beer to celebrate Python packaging.</p>
|
|
||||||
</div>
|
|
||||||
<div class="section" id="git-checkout-cutting-edge">
|
|
||||||
<h3>GIT Checkout (Cutting Edge)<a class="headerlink" href="#git-checkout-cutting-edge" title="Permalink to this headline">¶</a></h3>
|
|
||||||
<p>If you’re planning on editing the code or just want to get whatever is the latest and greatest, you can clone the official Git repository with <tt class="docutils literal"><span class="pre">git</span> <span class="pre">clone</span> <span class="pre">git://github.com/rossp/django-helpdesk.git</span></tt></p>
|
|
||||||
<p>Copy the <tt class="docutils literal"><span class="pre">helpdesk</span></tt> folder into your <tt class="docutils literal"><span class="pre">PYTHONPATH</span></tt>.</p>
|
|
||||||
</div>
|
|
||||||
<div class="section" id="i-just-want-a-tar-gz">
|
|
||||||
<h3>I just want a .tar.gz!<a class="headerlink" href="#i-just-want-a-tar-gz" title="Permalink to this headline">¶</a></h3>
|
|
||||||
<p>You can download the latest PyPi package from <a class="reference external" href="http://pypi.python.org/pypi/django-helpdesk/">http://pypi.python.org/pypi/django-helpdesk/</a></p>
|
|
||||||
<p>Download, extract, and drop <tt class="docutils literal"><span class="pre">helpdesk</span></tt> into your <tt class="docutils literal"><span class="pre">PYTHONPATH</span></tt></p>
|
|
||||||
</div>
|
|
||||||
</div>
|
|
||||||
<div class="section" id="adding-to-your-django-project">
|
|
||||||
<h2>Adding To Your Django Project<a class="headerlink" href="#adding-to-your-django-project" title="Permalink to this headline">¶</a></h2>
|
|
||||||
<ol class="arabic">
|
|
||||||
<li><p class="first">Edit your <tt class="docutils literal"><span class="pre">settings.py</span></tt> file and add <tt class="docutils literal"><span class="pre">helpdesk</span></tt> to the <tt class="docutils literal"><span class="pre">INSTALLED_APPS</span></tt> setting. You also need <tt class="docutils literal"><span class="pre">django.contrib.admin</span></tt> in <tt class="docutils literal"><span class="pre">INSTALLED_APPS</span></tt> if you haven’t already added it. eg:</p>
|
|
||||||
<div class="highlight-python"><div class="highlight"><pre><span class="n">INSTALLED_APPS</span> <span class="o">=</span> <span class="p">(</span>
|
|
||||||
<span class="s">'django.contrib.auth'</span><span class="p">,</span>
|
|
||||||
<span class="s">'django.contrib.contenttypes'</span><span class="p">,</span>
|
|
||||||
<span class="s">'django.contrib.sessions'</span><span class="p">,</span>
|
|
||||||
<span class="s">'django.contrib.sites'</span><span class="p">,</span>
|
|
||||||
<span class="s">'django.contrib.admin'</span><span class="p">,</span> <span class="c"># Required for helpdesk admin/maintenance</span>
|
|
||||||
<span class="s">'django.contrib.markup'</span><span class="p">,</span> <span class="c"># Required for text display</span>
|
|
||||||
<span class="s">'helpdesk'</span><span class="p">,</span> <span class="c"># This is new!</span>
|
|
||||||
<span class="p">)</span>
|
|
||||||
</pre></div>
|
|
||||||
</div>
|
|
||||||
</li>
|
|
||||||
<li><p class="first">Make sure django-helpdesk is accessible via <tt class="docutils literal"><span class="pre">urls.py</span></tt>. Add the following line to <tt class="docutils literal"><span class="pre">urls.py</span></tt>:</p>
|
|
||||||
<div class="highlight-python"><div class="highlight"><pre><span class="p">(</span><span class="s">r'helpdesk/'</span><span class="p">,</span> <span class="n">include</span><span class="p">(</span><span class="s">'helpdesk.urls'</span><span class="p">)),</span>
|
|
||||||
</pre></div>
|
|
||||||
</div>
|
|
||||||
<p>Note that you can change ‘helpdesk/’ to anything you like, such as ‘support/’ or ‘help/’. If you want django-helpdesk to be available at the root of your site (for example at <a class="reference external" href="http://support.mysite.tld/">http://support.mysite.tld/</a>) then the line will be as follows:</p>
|
|
||||||
<div class="highlight-python"><div class="highlight"><pre><span class="p">(</span><span class="s">r''</span><span class="p">,</span> <span class="n">include</span><span class="p">(</span><span class="s">'helpdesk.urls'</span><span class="p">)),</span>
|
|
||||||
</pre></div>
|
|
||||||
</div>
|
|
||||||
<p>This line will have to come <em>after</em> any other lines in your urls.py such as those used by the Django admin.</p>
|
|
||||||
</li>
|
|
||||||
<li><p class="first">Create the required database tables. I’d suggest using <em>South</em>, however the following will work:</p>
|
|
||||||
<div class="highlight-python"><pre>./manage.py syncdb</pre>
|
|
||||||
</div>
|
|
||||||
</li>
|
|
||||||
<li><p class="first">Inside your <tt class="docutils literal"><span class="pre">MEDIA_ROOT</span></tt> folder, create a new folder called <tt class="docutils literal"><span class="pre">helpdesk</span></tt> and copy the contents of <tt class="docutils literal"><span class="pre">helpdesk/htdocs</span></tt> into it. Alternatively, create a symlink:</p>
|
|
||||||
<div class="highlight-python"><div class="highlight"><pre><span class="n">ln</span> <span class="o">-</span><span class="n">s</span> <span class="o">/</span><span class="n">path</span><span class="o">/</span><span class="n">to</span><span class="o">/</span><span class="n">helpdesk</span><span class="o">/</span><span class="n">htdocs</span> <span class="o">/</span><span class="n">path</span><span class="o">/</span><span class="n">to</span><span class="o">/</span><span class="n">media</span><span class="o">/</span><span class="n">helpdesk</span>
|
|
||||||
</pre></div>
|
|
||||||
</div>
|
|
||||||
</li>
|
|
||||||
<li><p class="first">Inside your <tt class="docutils literal"><span class="pre">MEDIA_ROOT</span></tt> folder, inside the <tt class="docutils literal"><span class="pre">helpdesk</span></tt> folder, is a folder called <tt class="docutils literal"><span class="pre">attachments</span></tt>. Ensure your web server software can write to this folder - something like this should do the trick:</p>
|
|
||||||
<div class="highlight-python"><pre>chown www-data:www-data attachments/
|
|
||||||
chmod 700 attachments</pre>
|
|
||||||
</div>
|
|
||||||
<p>(substitute www-data for the user / group that your web server runs as, eg ‘apache’ or ‘httpd’)</p>
|
|
||||||
<p>If all else fails ensure all users can write to it:</p>
|
|
||||||
<div class="highlight-python"><pre>chmod 777 attachments/</pre>
|
|
||||||
</div>
|
|
||||||
<p>This is NOT recommended, especially if you’re on a shared server.</p>
|
|
||||||
</li>
|
|
||||||
<li><p class="first">Ensure that your <tt class="docutils literal"><span class="pre">attachments</span></tt> folder has directory listings turned off, to ensure users don’t download files that they are not specifically linked to from their tickets.</p>
|
|
||||||
<p>If you are using Apache, put a <tt class="docutils literal"><span class="pre">.htaccess</span></tt> file in the <tt class="docutils literal"><span class="pre">attachments</span></tt> folder with the following content:</p>
|
|
||||||
<div class="highlight-python"><div class="highlight"><pre><span class="n">Options</span> <span class="o">-</span><span class="n">Indexes</span>
|
|
||||||
</pre></div>
|
|
||||||
</div>
|
|
||||||
<p>You will also have to make sure that <tt class="docutils literal"><span class="pre">.htaccess</span></tt> files aren’t being ignored.</p>
|
|
||||||
<p>Ideally, accessing <a class="reference external" href="http://MEDIA_URL/helpdesk/attachments/">http://MEDIA_URL/helpdesk/attachments/</a> will give you a 403 access denied error.</p>
|
|
||||||
</li>
|
|
||||||
<li><p class="first">If it’s not already installed, install <tt class="docutils literal"><span class="pre">python-markdown</span></tt>:</p>
|
|
||||||
<div class="highlight-python"><pre>pip install Markdown</pre>
|
|
||||||
</div>
|
|
||||||
</li>
|
|
||||||
</ol>
|
|
||||||
</div>
|
|
||||||
</div>
|
|
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|
|
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|
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|
||||||
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|
|
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<div class="section" id="license">
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||||||
<h1>License<a class="headerlink" href="#license" title="Permalink to this headline">¶</a></h1>
|
|
||||||
<p>django-helpdesk is released under the terms of the BSD license. You must agree to these terms before installing or using django-helpdesk.:</p>
|
|
||||||
<div class="highlight-python"><pre>Copyright (c) 2008, Ross Poulton (Trading as Jutda)
|
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||||||
All rights reserved.
|
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||||||
|
|
||||||
Redistribution and use in source and binary forms, with or without modification,
|
|
||||||
are permitted provided that the following conditions are met:
|
|
||||||
|
|
||||||
1. Redistributions of source code must retain the above copyright
|
|
||||||
notice, this list of conditions and the following disclaimer.
|
|
||||||
|
|
||||||
2. Redistributions in binary form must reproduce the above copyright
|
|
||||||
notice, this list of conditions and the following disclaimer in the
|
|
||||||
documentation and/or other materials provided with the distribution.
|
|
||||||
|
|
||||||
3. Neither the name of Ross Poulton, Jutda, nor the names of any
|
|
||||||
of its contributors may be used to endorse or promote products
|
|
||||||
derived from this software without specific prior written permission.
|
|
||||||
|
|
||||||
THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS "AS IS" AND
|
|
||||||
ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED
|
|
||||||
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE
|
|
||||||
DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT HOLDER OR CONTRIBUTORS BE LIABLE
|
|
||||||
FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL
|
|
||||||
DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR
|
|
||||||
SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER
|
|
||||||
CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY,
|
|
||||||
OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE
|
|
||||||
OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
|
|
||||||
|
|
||||||
EXCEPTIONS
|
|
||||||
|
|
||||||
This software is distributed with some third-party software which is not distributed under the above license. See LICENSE.3RDPARTY for further details.</pre>
|
|
||||||
</div>
|
|
||||||
<p>django-helpdesk includes 3rd party software. The licenses for these
|
|
||||||
applications are included below.</p>
|
|
||||||
<div class="section" id="license-for-jquery-jquery-ui">
|
|
||||||
<h2>License for jQuery & jQuery UI<a class="headerlink" href="#license-for-jquery-jquery-ui" title="Permalink to this headline">¶</a></h2>
|
|
||||||
<dl class="docutils">
|
|
||||||
<dt>::</dt>
|
|
||||||
<dd><p class="first">Copyright (c) 2007 John Resig, <a class="reference external" href="http://jquery.com/">http://jquery.com/</a></p>
|
|
||||||
<p>Permission is hereby granted, free of charge, to any person obtaining
|
|
||||||
a copy of this software and associated documentation files (the
|
|
||||||
“Software”), to deal in the Software without restriction, including
|
|
||||||
without limitation the rights to use, copy, modify, merge, publish,
|
|
||||||
distribute, sublicense, and/or sell copies of the Software, and to
|
|
||||||
permit persons to whom the Software is furnished to do so, subject to
|
|
||||||
the following conditions:</p>
|
|
||||||
<p>The above copyright notice and this permission notice shall be
|
|
||||||
included in all copies or substantial portions of the Software.</p>
|
|
||||||
<p class="last">THE SOFTWARE IS PROVIDED “AS IS”, WITHOUT WARRANTY OF ANY KIND,
|
|
||||||
EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF
|
|
||||||
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND
|
|
||||||
NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE
|
|
||||||
LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION
|
|
||||||
OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION
|
|
||||||
WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.</p>
|
|
||||||
</dd>
|
|
||||||
</dl>
|
|
||||||
</div>
|
|
||||||
<div class="section" id="license-for-jquery-ui-smoothness-theme">
|
|
||||||
<h2>License for jQuery UI ‘Smoothness’ theme<a class="headerlink" href="#license-for-jquery-ui-smoothness-theme" title="Permalink to this headline">¶</a></h2>
|
|
||||||
<dl class="docutils">
|
|
||||||
<dt>::</dt>
|
|
||||||
<dd><dl class="first docutils">
|
|
||||||
<dt>/*</dt>
|
|
||||||
<dd><ul class="first last simple">
|
|
||||||
<li>jQuery UI screen structure and presentation</li>
|
|
||||||
<li>This CSS file was generated by ThemeRoller, a Filament Group Project for jQuery UI</li>
|
|
||||||
<li>Author: Scott Jehl, <a class="reference external" href="mailto:scott%40filamentgroup.com">scott<span>@</span>filamentgroup<span>.</span>com</a>, <a class="reference external" href="http://www.filamentgroup.com">http://www.filamentgroup.com</a></li>
|
|
||||||
<li>Visit ThemeRoller.com</li>
|
|
||||||
</ul>
|
|
||||||
</dd>
|
|
||||||
</dl>
|
|
||||||
<p class="last"><a href="#id1"><span class="problematic" id="id2">*</span></a>/</p>
|
|
||||||
</dd>
|
|
||||||
</dl>
|
|
||||||
</div>
|
|
||||||
<div class="section" id="license-for-akismet-py">
|
|
||||||
<h2>License for akismet.py<a class="headerlink" href="#license-for-akismet-py" title="Permalink to this headline">¶</a></h2>
|
|
||||||
<dl class="docutils">
|
|
||||||
<dt>::</dt>
|
|
||||||
<dd><p class="first">Copyright (c) 2003-2009, Michael Foord
|
|
||||||
All rights reserved.
|
|
||||||
E-mail : fuzzyman AT voidspace DOT org DOT uk</p>
|
|
||||||
<p>Redistribution and use in source and binary forms, with or without
|
|
||||||
modification, are permitted provided that the following conditions are
|
|
||||||
met:</p>
|
|
||||||
<blockquote>
|
|
||||||
<div><ul class="simple">
|
|
||||||
<li>Redistributions of source code must retain the above copyright
|
|
||||||
notice, this list of conditions and the following disclaimer.</li>
|
|
||||||
<li>Redistributions in binary form must reproduce the above
|
|
||||||
copyright notice, this list of conditions and the following
|
|
||||||
disclaimer in the documentation and/or other materials provided
|
|
||||||
with the distribution.</li>
|
|
||||||
<li>Neither the name of Michael Foord nor the name of Voidspace
|
|
||||||
may be used to endorse or promote products derived from this
|
|
||||||
software without specific prior written permission.</li>
|
|
||||||
</ul>
|
|
||||||
</div></blockquote>
|
|
||||||
<p class="last">THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS
|
|
||||||
“AS IS” AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT
|
|
||||||
LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR
|
|
||||||
A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT
|
|
||||||
OWNER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL,
|
|
||||||
SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT
|
|
||||||
LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE,
|
|
||||||
DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY
|
|
||||||
THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT
|
|
||||||
(INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE
|
|
||||||
OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.</p>
|
|
||||||
</dd>
|
|
||||||
</dl>
|
|
||||||
</div>
|
|
||||||
<div class="section" id="license-for-flot">
|
|
||||||
<h2>License for flot<a class="headerlink" href="#license-for-flot" title="Permalink to this headline">¶</a></h2>
|
|
||||||
<dl class="docutils">
|
|
||||||
<dt>::</dt>
|
|
||||||
<dd><p class="first">Copyright (c) 2007-2009 IOLA and Ole Laursen</p>
|
|
||||||
<p>Permission is hereby granted, free of charge, to any person
|
|
||||||
obtaining a copy of this software and associated documentation
|
|
||||||
files (the “Software”), to deal in the Software without
|
|
||||||
restriction, including without limitation the rights to use,
|
|
||||||
copy, modify, merge, publish, distribute, sublicense, and/or sell
|
|
||||||
copies of the Software, and to permit persons to whom the
|
|
||||||
Software is furnished to do so, subject to the following
|
|
||||||
conditions:</p>
|
|
||||||
<p>The above copyright notice and this permission notice shall be
|
|
||||||
included in all copies or substantial portions of the Software.</p>
|
|
||||||
<p class="last">THE SOFTWARE IS PROVIDED “AS IS”, WITHOUT WARRANTY OF ANY KIND,
|
|
||||||
EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES
|
|
||||||
OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND
|
|
||||||
NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT
|
|
||||||
HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY,
|
|
||||||
WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING
|
|
||||||
FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR
|
|
||||||
OTHER DEALINGS IN THE SOFTWARE.</p>
|
|
||||||
</dd>
|
|
||||||
</dl>
|
|
||||||
</div>
|
|
||||||
</div>
|
|
||||||
|
|
||||||
|
|
||||||
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|
|
||||||
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|
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<h3><a href="index.html">Table Of Contents</a></h3>
|
|
||||||
<ul>
|
|
||||||
<li><a class="reference internal" href="#">License</a><ul>
|
|
||||||
<li><a class="reference internal" href="#license-for-jquery-jquery-ui">License for jQuery & jQuery UI</a></li>
|
|
||||||
<li><a class="reference internal" href="#license-for-jquery-ui-smoothness-theme">License for jQuery UI ‘Smoothness’ theme</a></li>
|
|
||||||
<li><a class="reference internal" href="#license-for-akismet-py">License for akismet.py</a></li>
|
|
||||||
<li><a class="reference internal" href="#license-for-flot">License for flot</a></li>
|
|
||||||
</ul>
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|
||||||
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|
|
||||||
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|
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|
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|
||||||
<li><a href="index.html">django-helpdesk v0.1 documentation</a> »</li>
|
|
||||||
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|
|
||||||
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|
|
||||||
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|
||||||
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||||||
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||||||
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||||||
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|
||||||
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||||||
<h1>Settings<a class="headerlink" href="#settings" title="Permalink to this headline">¶</a></h1>
|
|
||||||
<p>The following settings can be changed in your <tt class="docutils literal"><span class="pre">settings.py</span></tt> file to help change the way django-helpdesk operates.</p>
|
|
||||||
<div class="section" id="helpdesk-default-settings">
|
|
||||||
<h2>HELPDESK_DEFAULT_SETTINGS<a class="headerlink" href="#helpdesk-default-settings" title="Permalink to this headline">¶</a></h2>
|
|
||||||
<p>django-helpdesk has a built in <tt class="docutils literal"><span class="pre">UserSettings</span></tt> entity with per-use options that they will want to configure themselves. When you create a new user, a set of options is automatically created for them which they can then change themselves.</p>
|
|
||||||
<p>If you want to override the default settings for your users, create <tt class="docutils literal"><span class="pre">HELPDESK_DEFAULT_SETTINGS</span></tt> as a dictionary in <tt class="docutils literal"><span class="pre">settings.py</span></tt>. The default is below:</p>
|
|
||||||
<div class="highlight-python"><div class="highlight"><pre><span class="n">HELPDESK_DEFAULT_SETTINGS</span> <span class="o">=</span> <span class="p">{</span>
|
|
||||||
<span class="s">'use_email_as_submitter'</span><span class="p">:</span> <span class="bp">True</span><span class="p">,</span>
|
|
||||||
<span class="s">'email_on_ticket_assign'</span><span class="p">:</span> <span class="bp">True</span><span class="p">,</span>
|
|
||||||
<span class="s">'email_on_ticket_change'</span><span class="p">:</span> <span class="bp">True</span><span class="p">,</span>
|
|
||||||
<span class="s">'login_view_ticketlist'</span><span class="p">:</span> <span class="bp">True</span><span class="p">,</span>
|
|
||||||
<span class="s">'email_on_ticket_apichange'</span><span class="p">:</span> <span class="bp">True</span><span class="p">,</span>
|
|
||||||
<span class="s">'tickets_per_page'</span><span class="p">:</span> <span class="mi">25</span>
|
|
||||||
<span class="p">}</span>
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|
||||||
</pre></div>
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||||||
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||||||
<ul>
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|
||||||
<li><a class="reference internal" href="#">Settings</a><ul>
|
|
||||||
<li><a class="reference internal" href="#helpdesk-default-settings">HELPDESK_DEFAULT_SETTINGS</a></li>
|
|
||||||
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|
||||||
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|
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@ -1,145 +0,0 @@
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<a href="custom_fields.html" title="Custom Fields"
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accesskey="N">next</a> |</li>
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accesskey="P">previous</a> |</li>
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||||||
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<div class="bodywrapper">
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||||||
<div class="body">
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|
||||||
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|
||||||
<div class="section" id="spam-filtering">
|
|
||||||
<h1>Spam Filtering<a class="headerlink" href="#spam-filtering" title="Permalink to this headline">¶</a></h1>
|
|
||||||
<p>django-helpdesk includes a copy of <tt class="docutils literal"><span class="pre">akismet.py</span></tt> by <a class="reference external" href="http://www.voidspace.org.uk/">Michael Foord</a>, which lets incoming ticket submissions be automatically checked against either the <a class="reference external" href="http://akismet.com/">Akismet</a> or <a class="reference external" href="http://antispam.typepad.com/">TypePad Anti-Spam</a> services.</p>
|
|
||||||
<p>To enable this functionality, sign up for an API key with one of these two services.</p>
|
|
||||||
<div class="section" id="id1">
|
|
||||||
<h2>Akismet<a class="headerlink" href="#id1" title="Permalink to this headline">¶</a></h2>
|
|
||||||
<ul class="simple">
|
|
||||||
<li>Sign up at <a class="reference external" href="http://akismet.com/">http://akismet.com/</a></li>
|
|
||||||
<li>Save your API key in <tt class="docutils literal"><span class="pre">settings.py</span></tt> as <tt class="docutils literal"><span class="pre">AKISMET_API_KEY</span></tt></li>
|
|
||||||
</ul>
|
|
||||||
<p><strong>Note</strong>: Akismet is only free for personal use. Paid commercial accounts are available.</p>
|
|
||||||
</div>
|
|
||||||
<div class="section" id="typepad-antispam">
|
|
||||||
<h2>TypePad AntiSpam<a class="headerlink" href="#typepad-antispam" title="Permalink to this headline">¶</a></h2>
|
|
||||||
<ul class="simple">
|
|
||||||
<li>Sign up at <a class="reference external" href="http://antispam.typepad.com/">http://antispam.typepad.com/</a></li>
|
|
||||||
<li>Save your API key in <tt class="docutils literal"><span class="pre">settings.py</span></tt> as <tt class="docutils literal"><span class="pre">TYPEPAD_ANTISPAM_API_KEY</span></tt></li>
|
|
||||||
</ul>
|
|
||||||
<p>This service is free to use, within their terms and conditions.</p>
|
|
||||||
<p>If you have either of these settings enabled, the spam filtering will be done automatically. If you have <em>both</em> settings configured, TypePad will be used instead of Akismet.</p>
|
|
||||||
</div>
|
|
||||||
<div class="section" id="example">
|
|
||||||
<h2>Example<a class="headerlink" href="#example" title="Permalink to this headline">¶</a></h2>
|
|
||||||
<p>A sample configuration in <tt class="docutils literal"><span class="pre">settings.py</span></tt> may be:</p>
|
|
||||||
<div class="highlight-python"><div class="highlight"><pre><span class="n">TYPEPAD_ANTISPAM_API_KEY</span> <span class="o">=</span> <span class="s">'abc123'</span>
|
|
||||||
</pre></div>
|
|
||||||
</div>
|
|
||||||
</div>
|
|
||||||
</div>
|
|
||||||
|
|
||||||
|
|
||||||
</div>
|
|
||||||
</div>
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|
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</div>
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||||||
<div class="sphinxsidebar">
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|
||||||
<div class="sphinxsidebarwrapper">
|
|
||||||
<h3><a href="index.html">Table Of Contents</a></h3>
|
|
||||||
<ul>
|
|
||||||
<li><a class="reference internal" href="#">Spam Filtering</a><ul>
|
|
||||||
<li><a class="reference internal" href="#id1">Akismet</a></li>
|
|
||||||
<li><a class="reference internal" href="#typepad-antispam">TypePad AntiSpam</a></li>
|
|
||||||
<li><a class="reference internal" href="#example">Example</a></li>
|
|
||||||
</ul>
|
|
||||||
</li>
|
|
||||||
</ul>
|
|
||||||
|
|
||||||
<h4>Previous topic</h4>
|
|
||||||
<p class="topless"><a href="settings.html"
|
|
||||||
title="previous chapter">Settings</a></p>
|
|
||||||
<h4>Next topic</h4>
|
|
||||||
<p class="topless"><a href="custom_fields.html"
|
|
||||||
title="next chapter">Custom Fields</a></p>
|
|
||||||
<h3>This Page</h3>
|
|
||||||
<ul class="this-page-menu">
|
|
||||||
<li><a href="_sources/spam.txt"
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|
||||||
rel="nofollow">Show Source</a></li>
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|
||||||
</ul>
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|
||||||
<div id="searchbox" style="display: none">
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|
||||||
<h3>Quick search</h3>
|
|
||||||
<form class="search" action="search.html" method="get">
|
|
||||||
<input type="text" name="q" size="18" />
|
|
||||||
<input type="submit" value="Go" />
|
|
||||||
<input type="hidden" name="check_keywords" value="yes" />
|
|
||||||
<input type="hidden" name="area" value="default" />
|
|
||||||
</form>
|
|
||||||
<p class="searchtip" style="font-size: 90%">
|
|
||||||
Enter search terms or a module, class or function name.
|
|
||||||
</p>
|
|
||||||
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|
|
||||||
<script type="text/javascript">$('#searchbox').show(0);</script>
|
|
||||||
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|
||||||
</div>
|
|
||||||
<div class="clearer"></div>
|
|
||||||
</div>
|
|
||||||
<div class="related">
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|
||||||
<h3>Navigation</h3>
|
|
||||||
<ul>
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|
||||||
<li class="right" style="margin-right: 10px">
|
|
||||||
<a href="genindex.html" title="General Index"
|
|
||||||
>index</a></li>
|
|
||||||
<li class="right" >
|
|
||||||
<a href="custom_fields.html" title="Custom Fields"
|
|
||||||
>next</a> |</li>
|
|
||||||
<li class="right" >
|
|
||||||
<a href="settings.html" title="Settings"
|
|
||||||
>previous</a> |</li>
|
|
||||||
<li><a href="index.html">django-helpdesk v0.1 documentation</a> »</li>
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|
||||||
</ul>
|
|
||||||
</div>
|
|
||||||
<div class="footer">
|
|
||||||
© Copyright 2011, Ross Poulton + Contributors.
|
|
||||||
Created using <a href="http://sphinx.pocoo.org/">Sphinx</a> 1.0.7.
|
|
||||||
</div>
|
|
||||||
</body>
|
|
||||||
</html>
|
|
@ -47,7 +47,7 @@ If a user is a staff member, they get general helpdesk access, including:
|
|||||||
|
|
||||||
Licensing
|
Licensing
|
||||||
---------
|
---------
|
||||||
django-helpdesk is released under the BSD license, however it packages 3rd party applications which may be using a different license. More details can be found in the :doc:`license documentation`.
|
django-helpdesk is released under the BSD license, however it packages 3rd party applications which may be using a different license. More details can be found in the :doc:`license` documentation.
|
||||||
|
|
||||||
Dependencies
|
Dependencies
|
||||||
------------
|
------------
|
@ -108,28 +108,25 @@ License for akismet.py
|
|||||||
(INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE
|
(INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE
|
||||||
OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
|
OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
|
||||||
|
|
||||||
License for flot
|
License for jqPlot
|
||||||
----------------
|
------------------
|
||||||
::
|
::
|
||||||
Copyright (c) 2007-2009 IOLA and Ole Laursen
|
Copyright (c) 2009 - 2010 Chris Leonello
|
||||||
|
|
||||||
Permission is hereby granted, free of charge, to any person
|
Permission is hereby granted, free of charge, to any person obtaining a copy
|
||||||
obtaining a copy of this software and associated documentation
|
of this software and associated documentation files (the "Software"), to deal
|
||||||
files (the "Software"), to deal in the Software without
|
in the Software without restriction, including without limitation the rights
|
||||||
restriction, including without limitation the rights to use,
|
to use, copy, modify, merge, publish, distribute, sublicense, and/or sell
|
||||||
copy, modify, merge, publish, distribute, sublicense, and/or sell
|
copies of the Software, and to permit persons to whom the Software is
|
||||||
copies of the Software, and to permit persons to whom the
|
furnished to do so, subject to the following conditions:
|
||||||
Software is furnished to do so, subject to the following
|
|
||||||
conditions:
|
|
||||||
|
|
||||||
The above copyright notice and this permission notice shall be
|
The above copyright notice and this permission notice shall be included in
|
||||||
included in all copies or substantial portions of the Software.
|
all copies or substantial portions of the Software.
|
||||||
|
|
||||||
THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND,
|
THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR
|
||||||
EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES
|
IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY,
|
||||||
OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND
|
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|
||||||
NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT
|
AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER
|
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HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY,
|
LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM,
|
||||||
WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING
|
OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN
|
||||||
FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR
|
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|
||||||
OTHER DEALINGS IN THE SOFTWARE.
|
|
Loading…
Reference in New Issue
Block a user