Do the full update ticket flow when followups are posted from the API

docs/integration.rst

@@ -1,5 +1,8 @@
 Integrating django-helpdesk into your application
--------------------------------------------------
+=================================================
+
+Ticket submission with embeded iframe
+-------------------------------------
 
 Django-helpdesk associates an email address with each submitted ticket. If you integrate django-helpdesk directly into your django application, logged in users will automatically have their email address set when they visit the `/tickets/submit/` form. If you wish to pre-fill fields in this form, you can do so simply by setting the following query parameters:
 

helpdesk/serializers.py

@@ -1,12 +1,14 @@
-from .forms import TicketForm
-from .lib import format_time_spent, process_attachments
-from .models import CustomField, FollowUp, FollowUpAttachment, Ticket
-from .user import HelpdeskUser
 from django.contrib.auth import get_user_model
 from django.contrib.humanize.templatetags import humanize
 from rest_framework import serializers
 from rest_framework.exceptions import ValidationError
 
+from .forms import TicketForm
+from .lib import format_time_spent
+from .models import CustomField, FollowUp, FollowUpAttachment, Ticket
+from .user import HelpdeskUser
+from .update_ticket import update_ticket
+
 
 class DatatablesTicketSerializer(serializers.ModelSerializer):
     """
@@ -124,20 +126,30 @@ class FollowUpSerializer(serializers.ModelSerializer):
         write_only=True,
         required=False
     )
+    date = serializers.DateTimeField(read_only=True)
 
     class Meta:
         model = FollowUp
         fields = (
-            'id', 'ticket', 'date', 'title', 'comment', 'public', 'user', 'new_status', 'message_id',
+            'id', 'ticket', 'user', 'title', 'comment', 'public', 'new_status',
-            'time_spent', 'followupattachment_set', 'attachments'
+            'time_spent', 'attachments', 'followupattachment_set', 'date', 'message_id',
         )
 
     def create(self, validated_data):
-        attachments = validated_data.pop('attachments', None)
+        if validated_data["user"]:
-        followup = super().create(validated_data)
+            user = validated_data["user"]
-        if attachments:
+        else:
-            process_attachments(followup, attachments)
+            user = self.context['request'].user
-        return followup
+        return update_ticket(
+            user=user,
+            ticket=validated_data["ticket"],
+            title=validated_data.get("title", None),
+            comment=validated_data.get("comment", ""),
+            files=validated_data.get("attachments", None),
+            public=validated_data.get("public", False),
+            new_status=validated_data.get("new_status", None),
+            time_spent=validated_data.get("time_spent", None),
+        )
 
 
 class TicketSerializer(serializers.ModelSerializer):

helpdesk/tests/test_api.py

@@ -274,15 +274,15 @@ class TicketTest(APITestCase):
             'followup_set': [OrderedDict([
                 ('id', 1),
                 ('ticket', 1),
-                ('date', '2022-06-30T23:09:44'),
+                ('user', 1),
                 ('title', 'Ticket Opened'),
                 ('comment', 'Test description\nMulti lines'),
                 ('public', True),
-                ('user', 1),
                 ('new_status', None),
-                ('message_id', None),
                 ('time_spent', None),
-                ('followupattachment_set', [])
+                ('followupattachment_set', []),
+                ('date', '2022-06-30T23:09:44'),
+                ('message_id', None),
             ])],
             'custom_varchar': 'test',
             'custom_text': 'multi\nline',

helpdesk/update_ticket.py

@@ -198,11 +198,13 @@ def update_ticket(
         files=None,
         public=False,
         owner=-1,
+        ticket_title=None,
         priority=-1,
         new_status=None,
         time_spent=None,
         due_date=None,
         new_checklists=None,
+        message_id=None,
 ):
     # We need to allow the 'ticket' and 'queue' contexts to be applied to the
     # comment.
@@ -235,7 +237,7 @@ def update_ticket(
         owner = ticket.assigned_to.id
 
     f = FollowUp(ticket=ticket, date=timezone.now(), comment=comment,
-                 time_spent=time_spent)
+                 time_spent=time_spent, message_id=message_id, title=title)
 
     if is_helpdesk_staff(user):
         f.user = user
@@ -262,15 +264,15 @@ def update_ticket(
 
     files = process_attachments(f, files) if files else []
 
-    if title and title != ticket.title:
+    if ticket_title and ticket_title != ticket.title:
         c = TicketChange(
             followup=f,
             field=_('Title'),
             old_value=ticket.title,
-            new_value=title,
+            new_value=ticket_title,
         )
         c.save()
-        ticket.title = title
+        ticket.title = ticket_title
 
     if new_status != old_status:
         c = TicketChange(
@@ -386,4 +388,5 @@ def update_ticket(
 
     # auto subscribe user if enabled
     add_staff_subscription(user, ticket)
+    return f
 

helpdesk/views/api.py

@@ -54,6 +54,9 @@ class FollowUpViewSet(viewsets.ModelViewSet):
     pagination_class = ConservativePagination
     permission_classes = [IsAdminUser]
 
+    def perform_create(self, serializer):
+        serializer.save(user=self.request.user)
+
 
 class FollowUpAttachmentViewSet(viewsets.ModelViewSet):
     queryset = FollowUpAttachment.objects.all()