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Use update_ticket mechanism in email.py
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@ -25,6 +25,7 @@ from helpdesk import webhooks
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from helpdesk.exceptions import DeleteIgnoredTicketException, IgnoreTicketException
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from helpdesk.lib import process_attachments, safe_template_context
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from helpdesk.models import FollowUp, IgnoreEmail, Queue, Ticket
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from helpdesk.signals import update_ticket_done
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import imaplib
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import logging
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import mimetypes
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@ -618,7 +619,8 @@ def create_object_from_email_message(message, ticket_id, payload, files, logger)
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else:
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send_info_email(message_id, f, ticket, context, queue, new)
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if not new:
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webhooks.notify_followup_webhooks(f)
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# emit signal with followup when the ticket is updated
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update_ticket_done.send(sender="create_object_from_email_message", followup=f)
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return ticket
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@ -36,7 +36,6 @@ def notify_followup_webhooks(followup):
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# listener is loaded via app.py HelpdeskConfig.ready()
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@receiver(update_ticket_done)
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def notify_followup_webhooks_receiver(sender, followup, **kwargs):
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if sender == "update_ticket":
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notify_followup_webhooks(followup)
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