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DRY in *TicketForm --by adding an Abstrat~ one

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This commit is contained in:
Alex Barcelo 2016-10-30 08:39:06 +01:00
parent bea6fbf75a
commit d8d10fae90
1 changed files with 173 additions and 285 deletions
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458
helpdesk/forms.py
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@ -133,7 +133,11 @@ class EditFollowUpForm(forms.ModelForm):
self.fields["ticket"].queryset = Ticket.objects.filter(status__in=(Ticket.OPEN_STATUS, Ticket.REOPENED_STATUS))
class TicketForm(CustomFieldMixin, forms.Form):
class AbstractTicketForm(CustomFieldMixin, forms.Form):
"""
Contain all the common code and fields between "TicketForm" and
"PublicTicketForm". This Form is not intended to be used directly.
"""
queue = forms.ChoiceField(
label=_('Queue'),
required=True,
@ -147,34 +151,19 @@ class TicketForm(CustomFieldMixin, forms.Form):
label=_('Summary of the problem'),
)
submitter_email = forms.EmailField(
required=False,
label=_('Submitter E-Mail Address'),
widget=forms.TextInput(attrs={'size': '60'}),
help_text=_('This e-mail address will receive copies of all public '
'updates to this ticket.'),
)
body = forms.CharField(
widget=forms.Textarea(attrs={'cols': 47, 'rows': 15}),
label=_('Description of Issue'),
label=_('Description of your issue'),
required=True,
)
assigned_to = forms.ChoiceField(
choices=(),
required=False,
label=_('Case owner'),
help_text=_('If you select an owner other than yourself, they\'ll be '
'e-mailed details of this ticket immediately.'),
help_text=_('Please be as descriptive as possible and include all details'),
)
priority = forms.ChoiceField(
choices=Ticket.PRIORITY_CHOICES,
required=False,
required=True,
initial='3',
label=_('Priority'),
help_text=_('Please select a priority carefully. If unsure, leave it as \'3\'.'),
help_text=_("Please select a priority carefully. If unsure, leave it as '3'."),
)
due_date = forms.DateTimeField(
@ -183,25 +172,19 @@ class TicketForm(CustomFieldMixin, forms.Form):
label=_('Due on'),
)
def clean_due_date(self):
data = self.cleaned_data['due_date']
# TODO: add Google calendar update hook
# if not hasattr(self, 'instance') or self.instance.due_date != new_data:
# print "you changed!"
return data
attachment = forms.FileField(
required=False,
label=_('Attach File'),
help_text=_('You can attach a file such as a document or screenshot to this ticket.'),
)
def __init__(self, *args, **kwargs):
"""
Add any custom fields that are defined to the form
"""
super(TicketForm, self).__init__(*args, **kwargs)
for field in CustomField.objects.all():
def _add_form_custom_fields(self, staff_only_filter=None):
if staff_only_filter is None:
queryset = CustomField.objects.all()
else:
queryset = CustomField.objects.filter(staff_only=staff_only_filter)
for field in queryset:
instanceargs = {
'label': field.label,
'help_text': field.help_text,
@ -210,11 +193,7 @@ class TicketForm(CustomFieldMixin, forms.Form):
self.customfield_to_field(field, instanceargs)
def save(self, user):
"""
Writes and returns a Ticket() object
"""
def _create_ticket(self):
q = Queue.objects.get(id=int(self.cleaned_data['queue']))
t = Ticket(title=self.cleaned_data['title'],
@ -227,6 +206,143 @@ class TicketForm(CustomFieldMixin, forms.Form):
due_date=self.cleaned_data['due_date'],
)
return t, q
def _create_custom_fields(self, ticket):
for field, value in self.cleaned_data.items():
if field.startswith('custom_'):
field_name = field.replace('custom_', '', 1)
custom_field = CustomField.objects.get(name=field_name)
cfv = TicketCustomFieldValue(ticket=ticket,
field=custom_field,
value=value)
cfv.save()
def _create_follow_up(self, ticket, title, user=None):
f = FollowUp(ticket=ticket,
title=title,
date=timezone.now(),
public=True,
comment=self.cleaned_data['body'],
)
if user:
f.user = user
return f
def _attach_files_to_follow_up(self, followup):
attachments = []
if self.cleaned_data['attachment']:
import mimetypes
attachment = self.cleaned_data['attachment']
filename = attachment.name.replace(' ', '_')
a = Attachment(
followup=followup,
filename=filename,
mime_type=mimetypes.guess_type(filename)[0] or 'application/octet-stream',
size=attachment.size,
)
a.file.save(attachment.name, attachment, save=False)
a.save()
if attachment.size < getattr(settings, 'MAX_EMAIL_ATTACHMENT_SIZE', 512000):
# Only files smaller than 512kb (or as defined in
# settings.MAX_EMAIL_ATTACHMENT_SIZE) are sent via email.
try:
attachments.append([a.filename, a.file])
except NotImplementedError:
pass
return attachments
@staticmethod
def _send_messages(ticket, queue, followup, files, user=None):
context = safe_template_context(ticket)
context['comment'] = followup.comment
messages_sent_to = []
if ticket.submitter_email:
send_templated_mail(
'newticket_submitter',
context,
recipients=ticket.submitter_email,
sender=queue.from_address,
fail_silently=True,
files=files,
)
messages_sent_to.append(ticket.submitter_email)
if ticket.assigned_to and \
ticket.assigned_to != user and \
ticket.assigned_to.usersettings.settings.get('email_on_ticket_assign', False) and \
ticket.assigned_to.email and \
ticket.assigned_to.email not in messages_sent_to:
send_templated_mail(
'assigned_owner',
context,
recipients=ticket.assigned_to.email,
sender=queue.from_address,
fail_silently=True,
files=files,
)
messages_sent_to.append(ticket.assigned_to.email)
if queue.new_ticket_cc and queue.new_ticket_cc not in messages_sent_to:
send_templated_mail(
'newticket_cc',
context,
recipients=queue.new_ticket_cc,
sender=queue.from_address,
fail_silently=True,
files=files,
)
messages_sent_to.append(queue.new_ticket_cc)
if queue.updated_ticket_cc and \
queue.updated_ticket_cc != q.new_ticket_cc and \
queue.updated_ticket_cc not in messages_sent_to:
send_templated_mail(
'newticket_cc',
context,
recipients=queue.updated_ticket_cc,
sender=queue.from_address,
fail_silently=True,
files=files,
)
class TicketForm(AbstractTicketForm):
"""
Ticket Form creation for registered users.
"""
submitter_email = forms.EmailField(
required=False,
label=_('Submitter E-Mail Address'),
widget=forms.TextInput(attrs={'size': '60'}),
help_text=_('This e-mail address will receive copies of all public '
'updates to this ticket.'),
)
assigned_to = forms.ChoiceField(
choices=(),
required=False,
label=_('Case owner'),
help_text=_('If you select an owner other than yourself, they\'ll be '
'e-mailed details of this ticket immediately.'),
)
def __init__(self, *args, **kwargs):
"""
Add any custom fields that are defined to the form.
"""
super(TicketForm, self).__init__(*args, **kwargs)
self._add_form_custom_fields()
def save(self, user=None):
"""
Writes and returns a Ticket() object
"""
t, q = self._create_ticket()
if self.cleaned_data['assigned_to']:
try:
u = User.objects.get(id=self.cleaned_data['assigned_to'])
@ -235,283 +351,55 @@ class TicketForm(CustomFieldMixin, forms.Form):
t.assigned_to = None
t.save()
for field, value in self.cleaned_data.items():
if field.startswith('custom_'):
field_name = field.replace('custom_', '', 1)
customfield = CustomField.objects.get(name=field_name)
cfv = TicketCustomFieldValue(ticket=t,
field=customfield,
value=value)
cfv.save()
self._create_custom_fields(t)
f = FollowUp(ticket=t,
title=_('Ticket Opened'),
date=timezone.now(),
public=True,
comment=self.cleaned_data['body'],
user=user,
)
if self.cleaned_data['assigned_to']:
f.title = _('Ticket Opened & Assigned to %(name)s') % {
'name': t.get_assigned_to
title = _('Ticket Opened & Assigned to %(name)s') % {
'name': t.get_assigned_to or _("<invalid user>")
}
else:
title = _('Ticket Opened')
f = self._create_follow_up(t, title=title, user=user)
f.save()
files = []
if self.cleaned_data['attachment']:
import mimetypes
file = self.cleaned_data['attachment']
filename = file.name.replace(' ', '_')
a = Attachment(
followup=f,
filename=filename,
mime_type=mimetypes.guess_type(filename)[0] or 'application/octet-stream',
size=file.size,
)
a.file.save(file.name, file, save=False)
a.save()
if file.size < getattr(settings, 'MAX_EMAIL_ATTACHMENT_SIZE', 512000):
# Only files smaller than 512kb (or as defined in
# settings.MAX_EMAIL_ATTACHMENT_SIZE) are sent via email.
try:
files.append([a.filename, a.file])
except NotImplementedError:
pass
context = safe_template_context(t)
context['comment'] = f.comment
messages_sent_to = []
if t.submitter_email:
send_templated_mail(
'newticket_submitter',
context,
recipients=t.submitter_email,
sender=q.from_address,
fail_silently=True,
files=files,
)
messages_sent_to.append(t.submitter_email)
if t.assigned_to and \
t.assigned_to != user and \
t.assigned_to.usersettings.settings.get('email_on_ticket_assign', False) and \
t.assigned_to.email and \
t.assigned_to.email not in messages_sent_to:
send_templated_mail(
'assigned_owner',
context,
recipients=t.assigned_to.email,
sender=q.from_address,
fail_silently=True,
files=files,
)
messages_sent_to.append(t.assigned_to.email)
if q.new_ticket_cc and q.new_ticket_cc not in messages_sent_to:
send_templated_mail(
'newticket_cc',
context,
recipients=q.new_ticket_cc,
sender=q.from_address,
fail_silently=True,
files=files,
)
messages_sent_to.append(q.new_ticket_cc)
if q.updated_ticket_cc and \
q.updated_ticket_cc != q.new_ticket_cc and \
q.updated_ticket_cc not in messages_sent_to:
send_templated_mail(
'newticket_cc',
context,
recipients=q.updated_ticket_cc,
sender=q.from_address,
fail_silently=True,
files=files,
)
files = self._attach_files_to_follow_up(f)
self._send_messages(ticket=t, queue=q, followup=f, files=files, user=user)
return t
class PublicTicketForm(CustomFieldMixin, forms.Form):
queue = forms.ChoiceField(
label=_('Queue'),
required=True,
choices=()
)
title = forms.CharField(
max_length=100,
required=True,
widget=forms.TextInput(),
label=_('Summary of your query'),
)
class PublicTicketForm(AbstractTicketForm):
"""
Ticket Form creation for all users (public-facing).
"""
submitter_email = forms.EmailField(
required=True,
label=_('Your E-Mail Address'),
help_text=_('We will e-mail you when your ticket is updated.'),
)
body = forms.CharField(
widget=forms.Textarea(),
label=_('Description of your issue'),
required=True,
help_text=_('Please be as descriptive as possible, including any '
'details we may need to address your query.'),
)
priority = forms.ChoiceField(
choices=Ticket.PRIORITY_CHOICES,
required=True,
initial='3',
label=_('Urgency'),
help_text=_('Please select a priority carefully.'),
)
due_date = forms.DateTimeField(
widget=extras.SelectDateWidget,
required=False,
label=_('Due on'),
)
attachment = forms.FileField(
required=False,
label=_('Attach File'),
help_text=_('You can attach a file such as a document or screenshot to this ticket.'),
max_length=1000,
)
def __init__(self, *args, **kwargs):
"""
Add any custom fields that are defined to the form
Add any (non-staff) custom fields that are defined to the form
"""
super(PublicTicketForm, self).__init__(*args, **kwargs)
for field in CustomField.objects.filter(staff_only=False):
instanceargs = {
'label': field.label,
'help_text': field.help_text,
'required': field.required,
}
self.customfield_to_field(field, instanceargs)
self._add_form_custom_fields(False)
def save(self):
"""
Writes and returns a Ticket() object
"""
q = Queue.objects.get(id=int(self.cleaned_data['queue']))
t = Ticket(
title=self.cleaned_data['title'],
submitter_email=self.cleaned_data['submitter_email'],
created=timezone.now(),
status=Ticket.OPEN_STATUS,
queue=q,
description=self.cleaned_data['body'],
priority=self.cleaned_data['priority'],
due_date=self.cleaned_data['due_date'],
)
t, q = self._create_ticket()
if q.default_owner and not t.assigned_to:
t.assigned_to = q.default_owner
t.save()
for field, value in self.cleaned_data.items():
if field.startswith('custom_'):
field_name = field.replace('custom_', '', 1)
customfield = CustomField.objects.get(name=field_name)
cfv = TicketCustomFieldValue(ticket=t,
field=customfield,
value=value)
cfv.save()
f = FollowUp(
ticket=t,
title=_('Ticket Opened Via Web'),
date=timezone.now(),
public=True,
comment=self.cleaned_data['body'],
)
self._create_custom_fields(t)
f = self._create_follow_up(t, title=_('Ticket Opened Via Web'))
f.save()
files = []
if self.cleaned_data['attachment']:
import mimetypes
file = self.cleaned_data['attachment']
filename = file.name.replace(' ', '_')
a = Attachment(
followup=f,
filename=filename,
mime_type=mimetypes.guess_type(filename)[0] or 'application/octet-stream',
size=file.size,
)
a.file.save(file.name, file, save=False)
a.save()
if file.size < getattr(settings, 'MAX_EMAIL_ATTACHMENT_SIZE', 512000):
# Only files smaller than 512kb (or as defined in
# settings.MAX_EMAIL_ATTACHMENT_SIZE) are sent via email.
files.append([a.filename, a.file])
context = safe_template_context(t)
messages_sent_to = []
send_templated_mail(
'newticket_submitter',
context,
recipients=t.submitter_email,
sender=q.from_address,
fail_silently=True,
files=files,
)
messages_sent_to.append(t.submitter_email)
if t.assigned_to and \
t.assigned_to.usersettings.settings.get('email_on_ticket_assign', False) and \
t.assigned_to.email and \
t.assigned_to.email not in messages_sent_to:
send_templated_mail(
'assigned_owner',
context,
recipients=t.assigned_to.email,
sender=q.from_address,
fail_silently=True,
files=files,
)
messages_sent_to.append(t.assigned_to.email)
if q.new_ticket_cc and q.new_ticket_cc not in messages_sent_to:
send_templated_mail(
'newticket_cc',
context,
recipients=q.new_ticket_cc,
sender=q.from_address,
fail_silently=True,
files=files,
)
messages_sent_to.append(q.new_ticket_cc)
if q.updated_ticket_cc and \
q.updated_ticket_cc != q.new_ticket_cc and \
q.updated_ticket_cc not in messages_sent_to:
send_templated_mail(
'newticket_cc',
context,
recipients=q.updated_ticket_cc,
sender=q.from_address,
fail_silently=True,
files=files,
)
files = self._attach_files_to_follow_up(f)
self._send_messages(ticket=t, queue=q, followup=f, files=files)
return t