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Merge pull request #794 from koriaf/master

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fix<tickets>: Force HELPDESK_PUBLIC_TICKET_QUEUE for anon tickets
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Garret Wassermann 2020-01-11 16:47:16 -05:00 committed by GitHub
commit ebf765e10e
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1 changed files with 23 additions and 5 deletions
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28
helpdesk/forms.py
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@ -192,8 +192,12 @@ class AbstractTicketForm(CustomFieldMixin, forms.Form):
self.customfield_to_field(field, instanceargs)
def _get_queue(self):
# this procedure is re-defined for anon submission form
return Queue.objects.get(id=int(self.cleaned_data['queue']))
def _create_ticket(self):
queue = Queue.objects.get(id=int(self.cleaned_data['queue']))
queue = self._get_queue()
ticket = Ticket(title=self.cleaned_data['title'],
submitter_email=self.cleaned_data['submitter_email'],
@ -338,15 +342,29 @@ class PublicTicketForm(AbstractTicketForm):
Add any (non-staff) custom fields that are defined to the form
"""
super(PublicTicketForm, self).__init__(*args, **kwargs)
if hasattr(settings, 'HELPDESK_PUBLIC_TICKET_QUEUE'):
self.fields['queue'].widget = forms.HiddenInput()
del self.fields['queue']
else:
self.fields['queue'].choices = [
('', '--------')
] + [
(q.id, q.title) for q in Queue.objects.filter(allow_public_submission=True)
]
if hasattr(settings, 'HELPDESK_PUBLIC_TICKET_PRIORITY'):
self.fields['priority'].widget = forms.HiddenInput()
if hasattr(settings, 'HELPDESK_PUBLIC_TICKET_DUE_DATE'):
self.fields['due_date'].widget = forms.HiddenInput()
self.fields['queue'].choices = [('', '--------')] + [
(q.id, q.title) for q in Queue.objects.filter(allow_public_submission=True)]
def _get_queue(self):
if getattr(settings, 'HELPDESK_PUBLIC_TICKET_QUEUE', None):
# force queue to be the pre-defined one
# (only for anon submissions)
return Queue.objects.filter(
slug=settings.HELPDESK_PUBLIC_TICKET_QUEUE
).first()
else:
# get the queue user entered
return Queue.objects.get(id=int(self.cleaned_data['queue']))
def save(self):
"""