Timothy Hobbs
6c37d73d4e
DRY out email sending code and normalize behavior
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This refactor removes duplicated logic for deciding whom the messages get sent to.
It also normalizes behavior ensuring that all CCed addresses are sent to in all cases that CCed individuals should be notified.
2018-11-01 14:56:17 +01:00
Garret Wassermann
5f6a6fe8c5
Merge pull request #653 from auto-mat/user_settings_fix
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Transform UserSettings into a normal django model
2018-10-25 18:27:40 -04:00
Timothy Hobbs
3f6ae1aefe
Transform UserSettings into a normal django model
2018-10-25 17:54:37 +02:00
shashwat1002
e0c03996ad
add a new field to KBItem model to keep track of all users who voted, and make changes to the vote function so that it checks whether a user has already votred
2018-10-17 23:09:43 +05:30
Timothy Hobbs
caaa0e5158
Include ticket secret in path to new attachments in order to reduce URL guessability.
2018-10-06 21:23:44 +02:00
Timothy Hobbs
c1750a7461
Require a secret key for viewing tickets unless HELPDESK_VIEW_A_TICKET_PUBLIC is set
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Fixes #629 , #639
2018-09-08 21:29:59 +02:00
Timothy Hobbs
082b6b88f3
Add user profile links for submiters who have profiles
2018-08-30 12:53:46 +02:00
Garret Wassermann
c70cf04e4d
Fix codestyle errors, use currying instead of lambdas for determing user access
2018-07-19 00:06:57 -04:00
Garret Wassermann
dff14d40d3
Merge 0.2.8 bugfixes
2018-07-03 00:59:33 -04:00
Garret Wassermann
08fc9b5aac
Check format of DEFAULT_FROM_EMAIL before creating messages, to address #608
2018-06-27 02:10:20 -04:00
Garret Wassermann
54a6b1d21b
Merge 0.2.7 bugfixes
2018-03-04 04:01:48 -05:00
Garret Wassermann
3c456873a5
Fixes for Python 3 and Django 2.0
2018-03-04 01:52:58 -05:00
Garret Wassermann
75f54dd233
Testing quicktest.py
2018-01-11 02:19:49 -05:00
Garret Wassermann
3ccd6c8dc8
Merge 0.2.6 Django 2.0 updates
2017-12-28 09:16:01 -05:00
Garret Wassermann
d18ce1f1d5
Bump version to 0.2.6 to fix remaining Django 2.0 warnings
2017-12-28 09:11:34 -05:00
Garret Wassermann
523329eab5
Merge 0.2.5 bugfixes and Django 2.0 changes
2017-12-28 07:43:10 -05:00
Garret Wassermann
5112f0dfd0
Address deprecation warnings to be compatible with Django 2.0
2017-12-28 07:23:51 -05:00
Garret Wassermann
92b43ef495
Merge master 0.2.3 bugfixes into develop
2017-12-09 23:02:12 -05:00
Garret Wassermann
bc0125421b
Fix PEP8 errors detected by new pycodestyle script
2017-12-06 02:06:07 -05:00
Garret Wassermann
6e2a16e5a6
Fixing unit tests for python3 for custom staff filters
2017-10-30 05:07:44 -04:00
Garret Wassermann
c69f752f1c
Django 2.0 requires explicit parameters; must go back and change others
2017-09-12 20:57:10 -04:00
msaelices
d264c46385
Fix UnicodeEncodeError when ticket has an special char using python2 and user goes to the admin page.
2017-08-21 02:15:07 +02:00
Daryl Egarr
ef0ba19a3b
Enhancements to Admin ( #524 )
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* Add columns to the IgnoreEmail admin page including a calculated column of the queues the ignore relates to.
* Add columns to the IgnoreEmail admin page
including a calculated column of the queues the ignore relates to.
* Revert "Merge pull request #519 from mrkiwi-nz/master"
This reverts commit 410f59ad16fde06d3ab1#519 from mrkiwi-nz/master
Added some helpful columns and filters to the follow-up list page.
* Add more columns to the IgnoreEmail admin page
including a calculated column of the queues the ignore relates to.
2017-06-19 14:34:36 -04:00
Garret Wassermann
2164c3bc4d
Change queue permission_name from 50 chars to 72 chars ( #484 )
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* Change queue permission_name from 50 chars to 72 chars to accomodate slug + prepended text, to resolve #483
2017-02-12 17:33:53 +07:00
Alex Seeholzer
4e018db5a6
Added unique related_name “usersetttings_helpdesk” for the one-to-one relation to User in UserSettings.
2017-01-13 15:22:41 +01:00
Jonathan Barratt
2f66c50320
Make helpdesk work in apps with their own queue models
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To avoid returning multiple content types when creating custom permissions, use ContentType.objects.get_for_model to lookup the content type for helpdesk.models.queue.
2017-01-13 17:52:29 +07:00
Jonathan Barratt
5acd891c68
refactor all handling of attached files
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Extract attachment processing from forms, views.staff, and management.command.get_email modules, and consolidate it into a unified lib module function.
Also refactor the affected components, most notably lib.send_templated_email, to make it easier (IMO) to reason about changes to them.
Add unit tests for attachments with UTF-8 filenames, and functional tests for submission of same, as well as ASCII versions, through the public ticket-form.
Remove unused Attachment method "get_upload_to".
2016-12-08 19:47:20 +07:00
Jonathan Barratt
7738bba2ab
remove special-case imports for legacy versions
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standardise use, or avoidance, of timezone, template from_string, and Context
2016-11-21 10:16:03 +07:00
Will Stott
f34696df8d
Use Django's six module for StringIO imports.
2016-11-17 11:25:46 +00:00
Garret Wassermann
37b9d332de
Fix some more missing namespace references for login and kb_category
2016-10-31 02:19:41 -04:00
Garret Wassermann
4cf46156f1
More PEP8 changes
2016-10-29 04:20:16 -04:00
Garret Wassermann
d791700582
Fix PEP8 errors
2016-10-29 04:08:57 -04:00
Garret Wassermann
cad174468b
Sync with namespace and other v0.2 changes
2016-10-29 03:47:15 -04:00
Jonathan Barratt
43c067dd4f
merge changes from updated master
2016-10-29 13:35:03 +07:00
Alex Barcelo
89a6ae01b8
Fixing style (according to branch 'autocodestyle') + quicktest
2016-10-24 08:04:31 +02:00
Alex Barcelo
30e3aa55aa
almost auto-fix on misc files
2016-10-23 22:09:17 +02:00
Alex Barcelo
24d88be8d9
Initial general clean-up of stuff
2016-10-21 17:14:12 +02:00
Alex Barcelo
afd6ebad74
Merge current 'master' state into urls_app_name
2016-10-19 15:26:04 +02:00
Antoine Nguyen
50955cb8f6
Fixed Meta class definition for TicketCustomFieldValue.
2016-10-07 11:00:25 +02:00
Garret Wassermann
e5c3c4a435
Used six to add python3 compatibility along side existing python2, and replaced print statements with logging features. Can now poll a local directory for mail too, not just remote POP3/IMAP.
2016-09-14 20:35:18 -04:00
Garret Wassermann
67f81ac252
Continue CSS cleanup for Ticket description, remove unneeded priority and button images and associated functions
2016-09-09 04:03:32 -04:00
Daryl
afbfd01fab
Fix Issue #404 : Refactor converting query string into queue:id
2016-06-26 12:45:55 +12:00
Bruno Tikami
26fc6cb1de
ADDED: Flag to enable notifications on every interaction that occurs over email.
2016-03-01 16:49:34 -03:00
Bruno Tikami
a9f073cc48
Merge branch 'master' of https://github.com/rossp/django-helpdesk
2016-02-24 10:25:57 -03:00
Bruno Tikami
56b7f53c51
CLEANUP: Removing necessary code from feature 2
2016-02-20 17:46:03 -02:00
imbashamba
191ce3c53c
Nullable "default_owner" field added to Queue model
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If default_owner is specified, tickets from public form will be assigned to him and he'll be notified by email
2016-02-17 11:40:08 +03:00
Bruno Tikami
be07fdff6c
UPDATED: Finished moving Message-Id field from <Ticket> to <FollowUp> model.
2016-02-16 17:10:13 -02:00
Bruno Tikami
c2e9ee26af
UPDATED: Stop storing the Message-Id field on the <Ticket> model and move it to the <FollowUp> so we can easily follow the threads.
2016-02-16 16:11:10 -02:00
Bruno Tikami
cea4cb2c6a
UPDATED: Set "submitter_email_id" as the standard to reference the Message-Id email field.
2016-02-07 18:11:49 -02:00
Bruno Tikami
78919addd7
BUGFIX: Set the missing max_length field attribute.
2016-02-07 17:45:08 -02:00
Bruno Tikami
83be21dc17
ADDED: <models.Ticket.submitter_email_id>
2016-02-07 17:28:00 -02:00
Bruno Tikami
e880747a2b
UDPATED: Use <views.staff.subscribe_to_ticket_updates> instead of <views.staff.subscribe_staff_member_to_ticket> when adding non-staff members to <TicketCC> instances
2016-02-07 16:46:43 -02:00
Bruno Tikami
353fcb2138
ADDED: Possibility to pass "rfc_2822_*" fields when creating a <Ticket> instance so <management.commands.get_email.ticket_from_message> can create <TicketCC> instances when processing incoming messages.
2016-02-07 15:54:39 -02:00
Alex Barcelo
a741395ce5
chaging tests to aknowledge helpdesk namespace
2015-12-22 11:20:52 +01:00
Alex Barcelo
3a0f08046e
using helpdesk app_name and droping helpdesk_ prefix
2015-12-22 10:27:03 +01:00
Ross Poulton
0d098f6d29
Merge pull request #369 from alexbarcelo/always_create_permission
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creation of Permission-per-Queue is done always
2015-12-22 09:41:17 +11:00
Alex Barcelo
7894eea1e1
Making Queue slug unique and improving certain admin-related behaviour
2015-12-18 14:56:53 +01:00
Alex Barcelo
3b547d2cf9
creation of Permission-per-Queue is done always
2015-12-18 14:35:50 +01:00
Alex Barcelo
43e5ff7c0e
added delete mechanism on Queue for auto-clean of permissions
2015-12-16 22:27:06 +01:00
Alex Barcelo
92d8ca3eff
more modular management of permission codenames
2015-12-16 22:27:06 +01:00
Alex Barcelo
64bc1791d4
removing completely QueueMembership model
2015-12-16 22:27:06 +01:00
Alex Barcelo
fb66fea86e
change basic features of membership into permissions
2015-12-16 22:27:05 +01:00
Alex Barcelo
18c7a2e698
adding required model extra info for permissions
2015-12-16 22:27:05 +01:00
Ross Poulton
6187b0568c
Merge pull request #358 from flinz/django-1.9-fixes
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Django 1.9 compatibility
2015-12-16 10:24:16 +11:00
Alex Seeholzer
905e52e603
changed max_length given by string to integer;
2015-12-15 10:11:47 +01:00
Alex Seeholzer
8d55dcb9a0
python 2 & 3 compatibility: changed __unicode__ to __str__ and added python2 decorators ( https://docs.djangoproject.com/en/1.8/topics/python3/#str-and-unicode-methods )
2015-11-18 15:26:08 +01:00
Jonathan Barratt
bfcd8fc024
Add ability to restrict users' access by queue if so configured, and migration and tests for same.
2015-06-12 12:23:39 +07:00
Ross Poulton
70c57f9096
Merge
2015-04-28 09:13:54 +10:00
Tony Zhu
9600f457d8
Remove no effect model property to silence django 1.8 system check warning
2015-04-14 16:25:20 -04:00
Alex Seeholzer
ddabc9d133
bug fix for commit
2015-02-11 13:23:42 +01:00
Alex Seeholzer
9665361bb1
In Django < 1.7, if settings.AUTH_USER_MODEL is defined, the sender is expected to be the actual instance, not a string. This Closes rossp/django-helpdesk#295 by checking for django version < 1.7.
2015-02-11 12:23:59 +01:00
Simon Thépot
f0156cfcb3
Populate user settings w/ data migration, Django1.7 compatible, fix #276
2015-01-14 11:19:17 +01:00
TreeNode
ae681dd5d3
Clear host and port if no proxy type was set
2014-12-11 12:03:36 +02:00
TreeNode
83a5e964f3
Default field values
2014-12-11 01:42:20 +02:00
TreeNode
50b80b2a08
Socks proxy support
2014-12-10 23:37:34 +02:00
Tom Graham
d2ac8af6c0
Improved support for custom user models
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Support for custom user models with a non-standard username field
2014-10-22 16:18:04 +11:00
Antoine Nguyen
58c2c818f4
Use the right values to identify priorities.
2014-09-22 10:01:08 +02:00
Antoine Nguyen
8095d30e8e
Remove unknown reference to priority.
2014-09-19 16:06:11 +02:00
Antoine Nguyen
ad47087c8f
Assign a bootstrap row color to tickets based on priority.
2014-09-19 16:01:15 +02:00
Ross Poulton
61f49786c0
Fixes for Django 1.7. For prior Django versions, South 1.0 must be used for
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migirations. Fixes #254 .
2014-09-10 09:06:50 +10:00
Ross Poulton
1aed98463a
Increase size of attachment filename. Fixes #164 .
2014-09-02 18:36:00 +10:00
Stefano Brentegani
94fa283f2d
mark new translatable strings and reduce redundancy
2014-07-30 10:41:10 +02:00
Matt Molyneaux
28c3690da7
Give CustomField.empty_selection_list a default value
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BooleanField defaults to False <1.6 and to None >=1.6, causing tests to fail on 1.6
2014-06-05 01:30:27 +01:00
Ross Poulton
36c7e59f07
Merge pull request #169 from mpietsch/ticket_caption_sorting
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Caption and sorting of tickets in dropdown menus should use ID, e. g. when adding a dependency
2014-01-30 17:52:03 -08:00
Ross Poulton
d340446feb
Remove django-tagging support, as that library is unmaintained. Closes #194 .
2014-01-29 22:00:00 +11:00
Bryce Groff
020d1cefae
- Use the Django 1.5 get_user_model function if it exists in Django, i.e. 1.5 and above.
2014-01-15 13:39:38 -10:00
Tony Zhu
b6339cc016
Fix the bug of handling attachments when Django DEFAULT_FILE_STORAGE is not FileSystemStorage
2013-11-19 21:24:52 +00:00
root
9b593472f7
Ticket status now shows that there are open dependencies.
2013-03-06 11:19:13 +01:00
root
20d5a24eab
Caption and sorting of tickets in dropdown menus should use ID, e. g. when adding a dependency.
2013-03-06 10:58:25 +01:00
Ross Poulton
556cf5d302
fix tpyo - importError vs ImportError
2013-01-23 11:55:36 +11:00
Ross Poulton
53273e3794
Fix datetime/timezone handling in Django <1.4; update management commands to be timezone-aware
2013-01-23 11:35:18 +11:00
Ross Poulton
341a40b9ae
Make datetime handline offset-aware. Now requires pytz. Fixes #142 .
2013-01-23 10:59:12 +11:00
Ross Poulton
3785ca4477
Increase size of attachment mime type field. Fixes #155 , thanks
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@lacrymology.
2012-08-28 18:56:30 +10:00
Ross Poulton
9ae358e6f8
Allow tests to run if Sites module isn't properly configured.
2012-08-08 14:31:51 +10:00
Ross Poulton
7e72f3d8ea
Merge pull request #106 from yekibud/master
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adding global queue email settings for get_mail and HELPDESK_KB_ENABLED_STAFF; added ticket due date
2012-01-23 15:15:44 -08:00
tschmidt
01b0adc733
adding due_date form and model field
2012-01-20 12:48:38 -08:00
Ivan Giuliani
599ff33665
Pass generic parameters to inherited model save()
2012-01-14 13:06:37 +01:00
Andreas Kotowicz
71d69278bc
custom fields: add option which forces user to make an active choice.
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in forms.py we prepend a 0 entry to the list of choices.
2011-12-01 20:48:37 +01:00
Ross Poulton
dd61932294
Allow users to define the display order of custom fields. Closes GH-75.
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Thanks to Andreas K for the suggestion!
2011-11-08 17:59:34 +11:00
Ross Poulton
8b6fbd8965
Add ticket dependency so you can't resolve a ticket until it's dependents are resolved. Addresses GH-43
2011-05-10 19:27:11 +10:00
Ross Poulton
b42026ec33
Allow selection of all items on custom "list" fields. Fixes GH-23.
2011-05-02 22:32:15 +00:00
Ross Poulton
eca88be838
Add support for multi-locale email templates. Also added Russian templates (closes GH-1). REQUIRES SCHEMA CHANGE: SEE FILE UPGRADE.
2011-03-11 22:30:59 +00:00
Ross Poulton
b5da29dcfe
Allow multiple e-mails to be entered for the queue CC email addresses. Separate with a comma. Closes GH-49.
2011-03-05 03:29:01 +00:00
Bruno Clermont
5b47370ec6
Add default value for KBItem vote and positive vote
2011-02-03 17:15:03 -05:00
Andreas Kotowicz
2577d3704a
introduce status DUPLICATE. This is somethimes useful.
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The number of the original bug can written inside the
'comment / resolution' field.
2011-02-03 12:42:51 +01:00
Ross Poulton
9f68c8ef99
Custom fields: help_text doesn't need to be mandatory.
2011-02-02 11:37:38 +00:00
Ross Poulton
ebe0382725
Initial shot at custom fields on Ticket model. Manage these fields via Django admin.
2011-02-02 11:22:46 +00:00
Ross Poulton
b3c53f1bc8
Addresses issue 20: when creating a new user, the signal that creates a UserSettings entry now creates some default settings. These are driven by settings.py so can be overridden per-install.
2011-02-02 08:15:49 +00:00
Ross Poulton
bd89c1c7de
i18n: add the "verbose_name" option to ForeignKey fields, enabling them to be translated. Fixes issue #156 on google Code, #12 on GitHub. Thanks to the Google Code contributor for the patch.
2011-01-29 06:10:12 +00:00
Ross Poulton
97886abc76
Add ability for FollowUp records to be edited by staff. Closes Google Code issue #131 ; Github issue #5 . Thanks to Google user 'alecs.box' for the patch.
2011-01-29 06:02:03 +00:00
Ross Poulton
7654de9d28
Change references to Jutda Helpdesk to django-helpdesk as that should
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be the real name for this project IMHO.
2011-01-25 23:08:41 +00:00
Ross Poulton
53327eb66a
Moved all project files under a "helpdesk" directory. Should make it easier to use setup.py / pypi / whatever in the future.
2011-01-25 23:02:00 +00:00
