Commit Graph

22 Commits

Author SHA1 Message Date
b8f13a12a8 Issue #76: Disable directory listings for attachments. 2009-07-15 22:58:57 +00:00
93ad5ad60c Update README to point to correct media URL. Thanks, 'edv'. 2009-07-15 22:39:18 +00:00
762f48a59e Resolves issue #62 - adds spam filtering via akismet.py using either
Akismet or TypePad AntiSpam.

See the README for configuration instructions.
2009-06-25 11:22:53 +00:00
db2dc108e5 Fixes issue #52: Add message to search screen if system is running sqlite. 2009-03-08 05:49:08 +00:00
705c32908a Add 'UPGRADE' file so that upgrade instructions can be easily listed, especially in the case of database changes. Aim is to list any SQL commands needed for ugprade in this file. Listed UPGRADE in the README file, and updated snippet about 3rd party licenses. 2009-01-23 10:35:53 +00:00
fa79cac822 Add note about case-sensitivity of searching when using SQLite to README. Fixes issue #43. 2009-01-22 07:33:30 +00:00
ab7062c896 Remove files for nicEdit and update README/LICENSE as it's no longer used. 2009-01-20 08:13:54 +00:00
fe7d42e257 Update readme to include email and 'sites' config details. Fixes issue #41. 2009-01-11 01:53:04 +00:00
988a4db198 * Issue #23 - 'verbose' option on create_escalation_exclusions
caused issues with some other installed Django apps. Thank you
  to Paul Boehm.
2008-11-18 00:00:36 +00:00
3f8fc2cd68 * Added force_insert and force_update parameters to model save() overrides (as per Django rev 8670)
* Added 'UserSettings' model to provide a user profile system independent of existing Django user profiles, for two reasons:  1) Avoids users having to update settings.py and 2) Allows jutda-helpdesk to integrate with websites who already use a User Profile
* Settings added in this revision allow a user to control e-mail alerts, and to determine whether they see the dashboard or ticket list at login.
* New 'Settings' link in page footer for signed-in users
* Logout now takes you to the Helpdesk homepage
* Fixed file attachment bug in management/commands/get_email.py which seemed to have been un-done (fixes issue # 4.

Jutda-helpdesk is now compatible with Django 1.0!
2008-09-09 08:32:01 +00:00
cea6394b70 Big bugfix release - addresses a number of issues introduced in recent Django
updates, and other bugs in the codebase. Many thanks to David Clymer and
Chris Etcp for reporting these bugs and then providing fixes.

Tickets closed:

#3: BUG E-Mail Script Incompatible with Python 2.5
#4: BUG Failure on empty attachments
#5: ENHANCEMENT Run scripts as command extensions [Backwards Compatible]
#7: BUG Cannot view tickets when not logged in
#8: BUG Overly broad error handling

Note that #5 is backwards-incompatible, as you need to change any CRON or 
scheduler entries for the 'get_email.py', 'escalate_tickets.py' or 
'create_escalation_exclusions.py' scripts. See the README file for the new 
commands.
2008-08-18 21:29:31 +00:00
c762313e08 * Move to newforms-admin (compatible with Django 1.0 alphas)
* Changes to a few translation blocks; this is still a WIP.
2008-08-11 23:24:18 +00:00
41a3199513 * Added ability to attach files
* Via e-mail (and replies)
   * Via web interface
* Updated README with attachment detail
* Other various bugfixes as they crop up
2008-02-08 00:19:58 +00:00
2895891fb0 * Removed horrid license - moved to BSD.
* Removed horrid file headers

* Added API - Mostly untested at this stage. Works via HTTP POST.
* Added API documentation
2008-02-06 04:36:07 +00:00
4a082e0bfb * Add smart e-mail parsing - if subject contains a ticket ID, the new e-mail
is added as a followup to that ticket.
* Add basic code to support Google Charts in a future revision
* Improved use of Queue "Update" CC.
2008-02-05 23:35:40 +00:00
274b9300f4 * Fixed svn:keywords
* Added escalation system that allows certain days to be excluded from escalation
* New script to automatically create exclusions on user-defined days, eg easily add a years worth of saturdays & sundays to the exclusion system
2008-01-22 05:54:22 +00:00
259757f71d * Updates to README, mainly concerning licensing and media locations. 2008-01-21 01:07:46 +00:00
1524c37941 * Add queue-based automatic ticket escalation 2008-01-16 04:38:24 +00:00
eff97073fb * Remove dependency on markdown
* Use nicEditor in 'create ticket' screens to allow HTML entry.
2008-01-16 03:23:43 +00:00
423b455fc1 Minor readme updates 2008-01-14 23:12:27 +00:00
5052d40876 * Add htdocs (including jquery & nicEdit; need to sort out licensing)
* Update readme to reflect htdocs usage.
2008-01-08 00:02:52 +00:00
10158056b6 * Add README and LICENSE files
* Add e-mail templates for submitter-based emails
* Add send_multipart_email() to lib.py - sends HTML/plain emails
* Add 'Take' link to unassigned tickets on ticket detail view
* Add Description to ticket detail view
* When resolving ticket, copy comment into ticket resolution
* Display resolution and 'Accept & Close' link on ticket detail view
* Create scripts/ folder
* Added POP/IMAP details to Queue model
* Added get_email.py; polls POP/IMAP boxes & creates ticket
* Added keyword search functionality
2008-01-07 20:22:13 +00:00