Ross Poulton
341a40b9ae
Make datetime handline offset-aware. Now requires pytz. Fixes #142 .
2013-01-23 10:59:12 +11:00
Ross Poulton
13702852e1
Merge branch 'master' of github.com:rossp/django-helpdesk
2013-01-21 17:25:39 +11:00
Ross Poulton
6c440f3ed0
Fix #160 - send e-mails to ticket CC list even if there is no ticket submitter
2013-01-21 17:25:14 +11:00
Ross Poulton
4736ef3c98
Merge pull request #156 from URpages/master
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Make sure that blank strings do not kill in_list. Also fixes #107 .
2013-01-19 19:54:27 -08:00
Ross Poulton
22b68430df
Fix from @kotowicz to fix filename encoding. Closes #162 and #149
2013-01-20 14:45:33 +11:00
Ross Poulton
6b0c9c48e8
Closes #161 - provide script to simplify automation of email polling
2013-01-20 14:40:57 +11:00
Ross Poulton
e3ef1e4f20
Closes #163 - ignore automatic email replies
2013-01-20 14:39:07 +11:00
Ross Poulton
6f38470146
Merge pull request #159 from satyans24/master
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fix unicode decode error
2012-10-10 02:29:58 -07:00
satyans24
43658abad9
Update helpdesk/management/commands/get_email.py
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ignore when some characters can't be decoded to avoid unicode decode error.
2012-10-09 21:04:20 +05:30
digitalpbk
88fa35cf29
import settings from helpdesk instead of django
2012-10-07 14:20:26 +05:30
digitalpbk
7716eb69a9
assigned_to.usersettings.settings is a dictionary
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t.assigned_to.usersettings.settings is a dictionary, so getattr does not work
2012-10-07 14:16:57 +05:30
digitalpbk
6405da36e4
create_ticket POST should accept all users
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based on HELPDESK_STAFF_ONLY_TICKET_OWNERS setting, the POST part should accept all users or staff users
2012-10-07 14:14:32 +05:30
Thomas Woolford
637130b2da
make sure that blank strings do not kill in_list
2012-09-12 14:15:15 +09:30
Ross Poulton
3785ca4477
Increase size of attachment mime type field. Fixes #155 , thanks
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@lacrymology.
2012-08-28 18:56:30 +10:00
Ross Poulton
11aeee8ad5
Improve public action tests
2012-08-08 14:32:17 +10:00
Ross Poulton
9ae358e6f8
Allow tests to run if Sites module isn't properly configured.
2012-08-08 14:31:51 +10:00
Ross Poulton
0bd559003b
E-mails ignore newlines in ticket description. Closes #40 , thanks @fatbox
2012-08-08 00:09:05 +10:00
Ross Poulton
26e0809e5e
Add some tests. Finally. First draft: just includes submission & public
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action testing - needs plenty more tests added.
2012-08-08 00:04:34 +10:00
Ross Poulton
f45400e26a
show time until closed for all tickets and those that were opened in the last 60 days. By @kotowicz in 5252ad9d07
2012-08-07 23:57:34 +10:00
Ross Poulton
80a0198785
fix potential divide by zero error, by @kotowicz in 9f205552e7
2012-08-07 23:54:46 +10:00
Ross Poulton
a4f1ac9b8b
new option 'HELPDESK_DASHBOARD_BASIC_TICKET_STATS', shows quick ticket
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stats in dashboard links to detailed 'days until ticket is closed by
month' plot.
New chart for 'days until ticket is closed'.
By @kotowicz in 0a8f4ce6d6
2012-08-07 23:51:52 +10:00
Ross Poulton
92ab42de32
add 'td.report' to css file and use it in report_output.html so that table entries are centered. By @kotowicz in b4fe8bd91f
2012-08-07 23:45:31 +10:00
Ross Poulton
d7c781eae8
Make followup edit & deletion staff-only
2012-08-07 23:43:26 +10:00
Ross Poulton
a21050082a
Improve ticket CC handling. By @kotowicz in
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4bf79ccf46
2012-08-07 23:41:43 +10:00
Ross Poulton
2f1b74316f
new option 'HELPDESK_SHOW_EDIT_BUTTON_FOLLOW_UP' which allows superusers
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to delete individual followups (so you don't have to go to the admin).
(by @kotowicz in a2a5b10b2d
2012-08-07 23:32:45 +10:00
Ross Poulton
5c2a1df976
Replicate @kotowicz 24754aa9d9
2012-08-07 23:24:31 +10:00
Ross Poulton
dc91771b96
Avoid saving empty ticket updates. Closes #99 .
2012-08-07 23:22:39 +10:00
Ross Poulton
eaba930c63
Line up heading & navigation items. Closes #83 .
2012-08-07 23:01:40 +10:00
Ross Poulton
23a85efea7
Make it easier to allow multiple file attachments on update. Closes #90 .
2012-08-07 22:55:56 +10:00
Ross Poulton
e209793aa2
When unauthenticated users reach update view, forward to login. Addresses issue #78 .
2012-08-07 22:50:25 +10:00
Ross Poulton
62093971ab
Add incomplete Portugese (Brazil), Spanish (Columbia), Swedish & Norwegian Bokmal (Norway) translations. Update all other translations.
2012-08-07 22:40:59 +10:00
Ross Poulton
313f565006
Make login link go to the users preferred dashboard/ticket list. Fixes #97 , thanks @emperorcezar
2012-08-07 20:38:15 +10:00
Ross Poulton
776d88dbd6
RSS feeds not working for users with periods in their name. Fixes issue #30 , thanks @tsanecki
2012-08-07 20:32:23 +10:00
Ross Poulton
ba9875af06
Merge branch 'master' of github.com:rossp/django-helpdesk
2012-08-07 20:27:14 +10:00
Ross Poulton
51fdee91ed
Unable to accept resolution of unassigned tickets
2012-08-07 20:25:21 +10:00
satyans24
30a577e18b
Update helpdesk/views/staff.py
2012-07-23 12:38:26 +05:30
satyans24
c02c2a80d7
fix the search for the cases where user search with email address like : no-reply@tigers-connect.com
2012-07-23 11:59:58 +05:30
Ross Poulton
5640e8490c
Updated SQLite check due to changed Django DB definitions. Fixes #143 .
2012-06-11 13:40:54 +10:00
Bruno Clermont
7d01203e35
use more flexible way to get the id of the <div>
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this let use of more complex widget than a simple <input> in <div> child
2012-06-06 12:54:52 +03:00
Tomas Neme
e7ec916c79
Merge branch 'conditional-tags'
2012-05-14 13:24:54 -03:00
Tomas Neme
21a21c5097
fix conflicts with master
2012-05-14 13:24:36 -03:00
Tomas Neme
0372256fcf
Merge branch 'master' of github.com:Lacrymology/django-helpdesk
2012-05-14 13:21:05 -03:00
Tomas Neme
22036d0a38
merge branch master
2012-05-14 13:19:22 -03:00
Tomas Neme
f4dc848ae9
adding conditional migration
2012-05-14 13:15:57 -03:00
Tomas Neme
75e7d209e5
fixing frozen model in migration 0005 to add field added in 0004
2012-05-14 13:07:36 -03:00
Tomas Neme
812772eab8
adding missing migration
2012-05-11 17:07:14 -03:00
Stefano Brentegani
a520e380f0
fix ticket list (sorting and status querystring)
2012-05-11 17:15:46 +02:00
Ross Poulton
9f0e07f5e6
Add Django 1.4 support - remove old feeds import (no longer required) and add Timezone support. Fixes #135 .
2012-05-11 17:02:55 +10:00
Ross Poulton
1a8fa1e885
Merge pull request #136 from brente/i18n
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Italian email templates revision
2012-05-09 16:59:56 -07:00
Stefano Brentegani
8522bdd0d1
Italian email templates revision
2012-05-09 14:29:18 +02:00
