satyans24
43658abad9
Update helpdesk/management/commands/get_email.py
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ignore when some characters can't be decoded to avoid unicode decode error.
2012-10-09 21:04:20 +05:30
digitalpbk
88fa35cf29
import settings from helpdesk instead of django
2012-10-07 14:20:26 +05:30
digitalpbk
7716eb69a9
assigned_to.usersettings.settings is a dictionary
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t.assigned_to.usersettings.settings is a dictionary, so getattr does not work
2012-10-07 14:16:57 +05:30
digitalpbk
6405da36e4
create_ticket POST should accept all users
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based on HELPDESK_STAFF_ONLY_TICKET_OWNERS setting, the POST part should accept all users or staff users
2012-10-07 14:14:32 +05:30
Thomas Woolford
637130b2da
make sure that blank strings do not kill in_list
2012-09-12 14:15:15 +09:30
Ross Poulton
3785ca4477
Increase size of attachment mime type field. Fixes #155 , thanks
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@lacrymology.
2012-08-28 18:56:30 +10:00
Ross Poulton
11aeee8ad5
Improve public action tests
2012-08-08 14:32:17 +10:00
Ross Poulton
9ae358e6f8
Allow tests to run if Sites module isn't properly configured.
2012-08-08 14:31:51 +10:00
Ross Poulton
0bd559003b
E-mails ignore newlines in ticket description. Closes #40 , thanks @fatbox
2012-08-08 00:09:05 +10:00
Ross Poulton
26e0809e5e
Add some tests. Finally. First draft: just includes submission & public
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action testing - needs plenty more tests added.
2012-08-08 00:04:34 +10:00
Ross Poulton
f45400e26a
show time until closed for all tickets and those that were opened in the last 60 days. By @kotowicz in 5252ad9d07
2012-08-07 23:57:34 +10:00
Ross Poulton
80a0198785
fix potential divide by zero error, by @kotowicz in 9f205552e7
2012-08-07 23:54:46 +10:00
Ross Poulton
a4f1ac9b8b
new option 'HELPDESK_DASHBOARD_BASIC_TICKET_STATS', shows quick ticket
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stats in dashboard links to detailed 'days until ticket is closed by
month' plot.
New chart for 'days until ticket is closed'.
By @kotowicz in 0a8f4ce6d6
2012-08-07 23:51:52 +10:00
Ross Poulton
92ab42de32
add 'td.report' to css file and use it in report_output.html so that table entries are centered. By @kotowicz in b4fe8bd91f
2012-08-07 23:45:31 +10:00
Ross Poulton
d7c781eae8
Make followup edit & deletion staff-only
2012-08-07 23:43:26 +10:00
Ross Poulton
a21050082a
Improve ticket CC handling. By @kotowicz in
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4bf79ccf46
2012-08-07 23:41:43 +10:00
Ross Poulton
2f1b74316f
new option 'HELPDESK_SHOW_EDIT_BUTTON_FOLLOW_UP' which allows superusers
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to delete individual followups (so you don't have to go to the admin).
(by @kotowicz in a2a5b10b2d
2012-08-07 23:32:45 +10:00
Ross Poulton
5c2a1df976
Replicate @kotowicz 24754aa9d9
2012-08-07 23:24:31 +10:00
Ross Poulton
dc91771b96
Avoid saving empty ticket updates. Closes #99 .
2012-08-07 23:22:39 +10:00
Ross Poulton
eaba930c63
Line up heading & navigation items. Closes #83 .
2012-08-07 23:01:40 +10:00
Ross Poulton
23a85efea7
Make it easier to allow multiple file attachments on update. Closes #90 .
2012-08-07 22:55:56 +10:00
Ross Poulton
e209793aa2
When unauthenticated users reach update view, forward to login. Addresses issue #78 .
2012-08-07 22:50:25 +10:00
Ross Poulton
62093971ab
Add incomplete Portugese (Brazil), Spanish (Columbia), Swedish & Norwegian Bokmal (Norway) translations. Update all other translations.
2012-08-07 22:40:59 +10:00
Ross Poulton
313f565006
Make login link go to the users preferred dashboard/ticket list. Fixes #97 , thanks @emperorcezar
2012-08-07 20:38:15 +10:00
Ross Poulton
776d88dbd6
RSS feeds not working for users with periods in their name. Fixes issue #30 , thanks @tsanecki
2012-08-07 20:32:23 +10:00
Ross Poulton
ba9875af06
Merge branch 'master' of github.com:rossp/django-helpdesk
2012-08-07 20:27:14 +10:00
Ross Poulton
51fdee91ed
Unable to accept resolution of unassigned tickets
2012-08-07 20:25:21 +10:00
satyans24
30a577e18b
Update helpdesk/views/staff.py
2012-07-23 12:38:26 +05:30
satyans24
c02c2a80d7
fix the search for the cases where user search with email address like : no-reply@tigers-connect.com
2012-07-23 11:59:58 +05:30
Ross Poulton
5640e8490c
Updated SQLite check due to changed Django DB definitions. Fixes #143 .
2012-06-11 13:40:54 +10:00
Bruno Clermont
7d01203e35
use more flexible way to get the id of the <div>
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this let use of more complex widget than a simple <input> in <div> child
2012-06-06 12:54:52 +03:00
Tomas Neme
e7ec916c79
Merge branch 'conditional-tags'
2012-05-14 13:24:54 -03:00
Tomas Neme
21a21c5097
fix conflicts with master
2012-05-14 13:24:36 -03:00
Tomas Neme
0372256fcf
Merge branch 'master' of github.com:Lacrymology/django-helpdesk
2012-05-14 13:21:05 -03:00
Tomas Neme
22036d0a38
merge branch master
2012-05-14 13:19:22 -03:00
Tomas Neme
f4dc848ae9
adding conditional migration
2012-05-14 13:15:57 -03:00
Tomas Neme
75e7d209e5
fixing frozen model in migration 0005 to add field added in 0004
2012-05-14 13:07:36 -03:00
Tomas Neme
812772eab8
adding missing migration
2012-05-11 17:07:14 -03:00
Stefano Brentegani
a520e380f0
fix ticket list (sorting and status querystring)
2012-05-11 17:15:46 +02:00
Ross Poulton
9f0e07f5e6
Add Django 1.4 support - remove old feeds import (no longer required) and add Timezone support. Fixes #135 .
2012-05-11 17:02:55 +10:00
Ross Poulton
1a8fa1e885
Merge pull request #136 from brente/i18n
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Italian email templates revision
2012-05-09 16:59:56 -07:00
Stefano Brentegani
8522bdd0d1
Italian email templates revision
2012-05-09 14:29:18 +02:00
unknown
1363ba3ce1
fix ticket update with no due date set
2012-05-08 14:36:13 +02:00
Ross Poulton
e8ee39ddaa
Merge pull request #132 from ochagnon/master
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other html fixes
2012-05-01 16:34:14 -07:00
Oriane Chagnon
2436cbeca2
close ul BEFORE closing div
2012-04-30 19:31:13 -03:00
Oriane Chagnon
b42e619b7f
close ul BEFORE closing div
2012-04-30 19:28:19 -03:00
Oriane Chagnon
88d6b61a2e
remove closing </label> tag for unopened <label>.
2012-04-30 18:34:09 -03:00
Oriane Chagnon
77c6008b9a
remove closing </dt> tags for unopened <dt>. and close <dl>
2012-04-30 18:08:42 -03:00
Oriane Chagnon
bbdb8f1734
Remove closing </label> tag that do not match any opening <label>
2012-04-30 17:11:25 -03:00
Ross Poulton
951539db91
Re-run makemssages && compilemssages
2012-04-25 18:27:04 +10:00
Ross Poulton
a45f4510ed
Merge pull request #127 from brente/fix-migrations
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fix frozen models in migrations 0004+0005
2012-04-25 00:56:52 -07:00
Ross Poulton
89b8267d84
Fix RSS feeds for post-Django 1.2. Closes #129 .
2012-04-25 17:55:38 +10:00
Stefano Brentegani
a19f5d16bb
fix frozen models in migrations 0004+0005
2012-04-20 00:35:28 +02:00
Ross Poulton
4fb9ab0617
Fixes #122 - avoid exception when taking ticket.
2012-04-11 17:48:39 +10:00
Tomas Neme
e138fa108f
Merge branch 'master' into add-migration
2012-04-02 16:03:47 -03:00
Tomas Neme
28c007ea23
creating missing migration
2012-04-02 16:03:15 -03:00
Ross Poulton
321a9aef2d
Add setting HELPDESK_SHOW_KB_ON_HOMEPAGE to show KnowledgeBase
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categories on the homepage.
Bumped version number.
2012-03-02 09:28:54 +11:00
Evan Borgstrom
1f00eef6d0
[GH-93] re-applying changes...
2012-01-24 23:19:07 -05:00
Ross Poulton
230f94f6aa
Merge pull request #108 from kratorius/fix-query-filtering
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Sanity checks against input for ticket search
2012-01-23 15:16:56 -08:00
Ross Poulton
7e72f3d8ea
Merge pull request #106 from yekibud/master
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adding global queue email settings for get_mail and HELPDESK_KB_ENABLED_STAFF; added ticket due date
2012-01-23 15:15:44 -08:00
Ross Poulton
17e6122fca
Merge pull request #104 from kratorius/csrf-api-fix
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Exclude API calls from CSRF middleware.
2012-01-23 15:00:05 -08:00
Ross Poulton
62e9866254
Merge pull request #103 from kratorius/save-fix
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Pass generic parameters to inherited model save()
2012-01-23 14:59:41 -08:00
Ross Poulton
a0a1875686
Merge branch 'master' of github.com:rossp/django-helpdesk
2012-01-23 22:51:38 +00:00
Ross Poulton
b63c480037
Merge alexgarel/django-helpdesk revision e4b4dd5 - Add CSS for printing
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of tickets.
Closes GH-91.
2012-01-23 22:49:55 +00:00
Ross Poulton
6a18689faa
Merge pull request #101 from kratorius/closed-resolution-bugfix
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Save resolution when closing the ticket
2012-01-23 14:44:45 -08:00
yekibud
3e8d6edfc7
commented out some unimplemented test code
2012-01-20 16:47:41 -08:00
tschmidt
1a4c6520a6
added due_date migration and added to edit ticket form
2012-01-20 15:03:07 -08:00
tschmidt
01b0adc733
adding due_date form and model field
2012-01-20 12:48:38 -08:00
Ivan Giuliani
5eb8b6eeb7
Silly mistake: reversed condition in 'if' check
2012-01-18 23:36:58 +01:00
tschmidt
0f38b688a1
fixed other instances of custom field list without blank default
2012-01-18 11:38:56 -08:00
tschmidt
9aa32cc4f6
fixed custom field list without blank default
2012-01-18 11:20:22 -08:00
Ivan Giuliani
b6472507e4
apply_query shouldn't modify the parameters dictionary
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Changing parameters in apply_query might yield an invalid state in later
code that assumes the query was not changed.
This patch avoids parameters modification and should fix the issue
reported in #109
2012-01-18 14:39:36 +01:00
tschmidt
949179ec2e
adding HELPDESK_STAFF_ONLY_TICKET_OWNERS and HELPDESK_STAFF_ONLY_TICKET_CC settings
2012-01-17 13:40:44 -08:00
Ivan Giuliani
119b951086
Sanity checks against input for ticket search
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Currently input parameters within the ticket search view are not
validated, thus (manually) altering the parameters in the query string
issues a 500. This patch attempts to solve this problem, reverting to
the default query when the situation can't be recovered.
2012-01-17 13:14:21 +01:00
tschmidt
eb74f807d8
added QUEUE_EMAIL_BOX_SSL
2012-01-16 17:36:24 -08:00
tschmidt
164a9f44bb
added global queue default email settings
2012-01-16 17:01:47 -08:00
tschmidt
537d403d99
added HELPDESK_KB_ENABLED_STAFF
2012-01-16 16:42:16 -08:00
Ivan Giuliani
dc76854667
Exclude API calls from CSRF middleware.
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Starting from django 1.2, the CSRF middleware is enabled by
default. However, API calls require parameters passing by POST
requests but they cannot be served as they can't contain a CSRF
token.
This patch removes the CSRF middleware from API requests.
2012-01-15 11:38:28 +01:00
Ivan Giuliani
599ff33665
Pass generic parameters to inherited model save()
2012-01-14 13:06:37 +01:00
Ivan Giuliani
23a7f399d1
Save resolution when closing the ticket
2012-01-12 18:21:25 +01:00
Ivan Giuliani
c3db5417d3
Added italian translation for database-stored email templates
2012-01-11 21:36:02 +01:00
Ivan Giuliani
3ec88e4658
Add italian in the list of available languages
2012-01-11 20:44:03 +01:00
Ivan Giuliani
efafe8fc2c
Added italian translation for email templates
2012-01-11 19:46:48 +01:00
Ross Poulton
533fdc8c2a
Merge branch 'kotowicz-master', manually merging conflicts in these files:
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helpdesk/lib.py
helpdesk/templates/helpdesk/ticket_desc_table.html
helpdesk/views/staff.py
2012-01-11 09:18:05 +00:00
Andreas Kotowicz
2d882a393c
fix email problem with multiple addresses.
2011-12-09 17:21:48 +01:00
Andreas Kotowicz
885c03c514
don't translate field errors - they should be in correct language by default.
2011-12-09 17:20:32 +01:00
Andreas Kotowicz
1d0ac58391
translate all fiels in /ticket/submit/
2011-12-09 17:20:14 +01:00
Andreas Kotowicz
b79bb6ac10
fix /reports/usermonth/ & /reports/queuemonth/ errors
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- indexing was wrong
- wrong first month label was used.
2011-12-08 16:49:17 +01:00
Andreas Kotowicz
50406665c9
jquery translate temporary work arounds:
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- google translate api v1 is deprecated, for v2 you need to pay.
- the google translate widget is still available for free.
I left the jquery translate code intact, because maybe we can get
jquery-translate to work with microsoft's translation service.
2011-12-02 17:47:30 +01:00
Andreas Kotowicz
1e6fa7a92d
add option to 'hide empty queues' in dashboard overview.
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code to show empty queue is from b7df9b9495
2011-12-02 12:54:06 +01:00
Andreas Kotowicz
71d69278bc
custom fields: add option which forces user to make an active choice.
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in forms.py we prepend a 0 entry to the list of choices.
2011-12-01 20:48:37 +01:00
Andreas Kotowicz
87a5aa88b4
work on German and English translations.
2011-11-29 16:16:09 +01:00
Andreas Kotowicz
b18afe87bd
preselect currently active language in 'public_change_language'
2011-11-29 15:15:24 +01:00
Andreas Kotowicz
f823b72db6
css fixes:
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- fix space problems between helpdesk lists and welcome text. in languages other then English,
these two used to overlap.
- make search input field smaller, so that there is no ugly 'out-of-space' artifact, when
'saved queries' exist and the buttons wrap into the 'helpdesk' h1.
2011-11-29 15:07:44 +01:00
Andreas Kotowicz
505a171b61
working on dashboard:
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- clarify what the individual dashboard ticket lists mean.
- add 'tickets submitted by you' list.
- add possiblity for custom welcome message (HELPDESK_CUSTOM_WELCOME).
2011-11-29 14:08:08 +01:00
demo
049b75182b
removed forgotten pdb
2011-11-28 18:53:01 +01:00
demo
b74f6914b2
handle the case when recipients is not str but unicode
2011-11-28 18:13:07 +01:00
Andreas Kotowicz
90721b0746
create_ticket form modifications: make 'title', 'submitter_email' and 'body' fields wider.
2011-11-28 16:06:36 +01:00
Andreas Kotowicz
b73d7df064
add option 'HELPDESK_CREATE_TICKET_HIDE_ASSIGNED_TO' to hide the 'case owner' on create_view if necessary.
2011-11-28 15:17:54 +01:00
Andreas Kotowicz
c79ba8de01
uncomment previously commented code which takes care of unassiging a ticket.
2011-11-28 14:49:37 +01:00
