Stefano Brentegani
71dcfb6f37
Replacing undocumented ADMIN_URL setting
2012-04-20 00:02:28 +02:00
Ross Poulton
4fb9ab0617
Fixes #122 - avoid exception when taking ticket.
2012-04-11 17:48:39 +10:00
Ross Poulton
b970f12799
Merge pull request #124 from Lacrymology/master
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Fixes #123
2012-04-10 20:53:25 -07:00
Tomas Neme
e138fa108f
Merge branch 'master' into add-migration
2012-04-02 16:03:47 -03:00
Tomas Neme
28c007ea23
creating missing migration
2012-04-02 16:03:15 -03:00
Ross Poulton
321a9aef2d
Add setting HELPDESK_SHOW_KB_ON_HOMEPAGE to show KnowledgeBase
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categories on the homepage.
Bumped version number.
2012-03-02 09:28:54 +11:00
Ross Poulton
4ae7069517
Merge pull request #112 from fatbox/master
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Ensure followup comments are in the context in the get_email command
2012-02-21 02:44:09 -08:00
Evan Borgstrom
1f00eef6d0
[GH-93] re-applying changes...
2012-01-24 23:19:07 -05:00
Evan Borgstrom
8f0824af1a
Merge remote branch 'upstream/master'
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Conflicts:
helpdesk/lib.py
helpdesk/management/commands/get_email.py
2012-01-24 14:49:17 -05:00
Ross Poulton
230f94f6aa
Merge pull request #108 from kratorius/fix-query-filtering
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Sanity checks against input for ticket search
2012-01-23 15:16:56 -08:00
Ross Poulton
7e72f3d8ea
Merge pull request #106 from yekibud/master
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adding global queue email settings for get_mail and HELPDESK_KB_ENABLED_STAFF; added ticket due date
2012-01-23 15:15:44 -08:00
Ross Poulton
17e6122fca
Merge pull request #104 from kratorius/csrf-api-fix
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Exclude API calls from CSRF middleware.
2012-01-23 15:00:05 -08:00
Ross Poulton
62e9866254
Merge pull request #103 from kratorius/save-fix
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Pass generic parameters to inherited model save()
2012-01-23 14:59:41 -08:00
Ross Poulton
a0a1875686
Merge branch 'master' of github.com:rossp/django-helpdesk
2012-01-23 22:51:38 +00:00
Ross Poulton
b63c480037
Merge alexgarel/django-helpdesk revision e4b4dd5 - Add CSS for printing
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of tickets.
Closes GH-91.
2012-01-23 22:49:55 +00:00
Ross Poulton
6a18689faa
Merge pull request #101 from kratorius/closed-resolution-bugfix
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Save resolution when closing the ticket
2012-01-23 14:44:45 -08:00
Ross Poulton
56c6ba9c12
Merge pull request #98 from kratorius/italian-support
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Added italian translation for email templates
2012-01-23 14:42:11 -08:00
yekibud
3e8d6edfc7
commented out some unimplemented test code
2012-01-20 16:47:41 -08:00
tschmidt
1a4c6520a6
added due_date migration and added to edit ticket form
2012-01-20 15:03:07 -08:00
tschmidt
01b0adc733
adding due_date form and model field
2012-01-20 12:48:38 -08:00
Ivan Giuliani
5eb8b6eeb7
Silly mistake: reversed condition in 'if' check
2012-01-18 23:36:58 +01:00
tschmidt
0f38b688a1
fixed other instances of custom field list without blank default
2012-01-18 11:38:56 -08:00
tschmidt
9aa32cc4f6
fixed custom field list without blank default
2012-01-18 11:20:22 -08:00
Ivan Giuliani
b6472507e4
apply_query shouldn't modify the parameters dictionary
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Changing parameters in apply_query might yield an invalid state in later
code that assumes the query was not changed.
This patch avoids parameters modification and should fix the issue
reported in #109
2012-01-18 14:39:36 +01:00
tschmidt
949179ec2e
adding HELPDESK_STAFF_ONLY_TICKET_OWNERS and HELPDESK_STAFF_ONLY_TICKET_CC settings
2012-01-17 13:40:44 -08:00
Ivan Giuliani
119b951086
Sanity checks against input for ticket search
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Currently input parameters within the ticket search view are not
validated, thus (manually) altering the parameters in the query string
issues a 500. This patch attempts to solve this problem, reverting to
the default query when the situation can't be recovered.
2012-01-17 13:14:21 +01:00
tschmidt
eb74f807d8
added QUEUE_EMAIL_BOX_SSL
2012-01-16 17:36:24 -08:00
tschmidt
164a9f44bb
added global queue default email settings
2012-01-16 17:01:47 -08:00
tschmidt
537d403d99
added HELPDESK_KB_ENABLED_STAFF
2012-01-16 16:42:16 -08:00
Ivan Giuliani
dc76854667
Exclude API calls from CSRF middleware.
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Starting from django 1.2, the CSRF middleware is enabled by
default. However, API calls require parameters passing by POST
requests but they cannot be served as they can't contain a CSRF
token.
This patch removes the CSRF middleware from API requests.
2012-01-15 11:38:28 +01:00
Ivan Giuliani
599ff33665
Pass generic parameters to inherited model save()
2012-01-14 13:06:37 +01:00
Ivan Giuliani
23a7f399d1
Save resolution when closing the ticket
2012-01-12 18:21:25 +01:00
Ivan Giuliani
c3db5417d3
Added italian translation for database-stored email templates
2012-01-11 21:36:02 +01:00
Ivan Giuliani
3ec88e4658
Add italian in the list of available languages
2012-01-11 20:44:03 +01:00
Ivan Giuliani
efafe8fc2c
Added italian translation for email templates
2012-01-11 19:46:48 +01:00
Ross Poulton
533fdc8c2a
Merge branch 'kotowicz-master', manually merging conflicts in these files:
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helpdesk/lib.py
helpdesk/templates/helpdesk/ticket_desc_table.html
helpdesk/views/staff.py
2012-01-11 09:18:05 +00:00
Ross Poulton
7dca5ce3ae
Merge pull request #85 from alexgarel/master
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bug fixes
2012-01-11 01:11:17 -08:00
Alex Garel
969c0cdc6e
Merge+Fix of Alex's commit for GH-93
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bug fix : on update we need followup comment for notification
2011-12-16 15:14:32 -05:00
Evan Borgstrom
0661fc995d
Handle context['queue'] as a dict or an object
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See: GH-70 - https://github.com/rossp/django-helpdesk/pull/70
2011-12-16 14:27:16 -05:00
Andreas Kotowicz
2d882a393c
fix email problem with multiple addresses.
2011-12-09 17:21:48 +01:00
Andreas Kotowicz
885c03c514
don't translate field errors - they should be in correct language by default.
2011-12-09 17:20:32 +01:00
Andreas Kotowicz
1d0ac58391
translate all fiels in /ticket/submit/
2011-12-09 17:20:14 +01:00
Andreas Kotowicz
b79bb6ac10
fix /reports/usermonth/ & /reports/queuemonth/ errors
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- indexing was wrong
- wrong first month label was used.
2011-12-08 16:49:17 +01:00
Andreas Kotowicz
50406665c9
jquery translate temporary work arounds:
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- google translate api v1 is deprecated, for v2 you need to pay.
- the google translate widget is still available for free.
I left the jquery translate code intact, because maybe we can get
jquery-translate to work with microsoft's translation service.
2011-12-02 17:47:30 +01:00
Andreas Kotowicz
1e6fa7a92d
add option to 'hide empty queues' in dashboard overview.
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code to show empty queue is from b7df9b9495
2011-12-02 12:54:06 +01:00
Andreas Kotowicz
71d69278bc
custom fields: add option which forces user to make an active choice.
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in forms.py we prepend a 0 entry to the list of choices.
2011-12-01 20:48:37 +01:00
Andreas Kotowicz
87a5aa88b4
work on German and English translations.
2011-11-29 16:16:09 +01:00
Andreas Kotowicz
b18afe87bd
preselect currently active language in 'public_change_language'
2011-11-29 15:15:24 +01:00
Andreas Kotowicz
f823b72db6
css fixes:
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- fix space problems between helpdesk lists and welcome text. in languages other then English,
these two used to overlap.
- make search input field smaller, so that there is no ugly 'out-of-space' artifact, when
'saved queries' exist and the buttons wrap into the 'helpdesk' h1.
2011-11-29 15:07:44 +01:00
Andreas Kotowicz
505a171b61
working on dashboard:
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- clarify what the individual dashboard ticket lists mean.
- add 'tickets submitted by you' list.
- add possiblity for custom welcome message (HELPDESK_CUSTOM_WELCOME).
2011-11-29 14:08:08 +01:00
