Sam Splunks
|
acecc41ec8
|
Using MIDNIGHT constant instead of number
|
2024-03-27 15:59:25 +00:00 |
|
Sam Splunks
|
1d8fc2ad42
|
Opening hours tests and bug fix
|
2024-03-27 15:56:55 +00:00 |
|
Sam Splunks
|
3be5bbed44
|
Removed begining of next test
|
2024-03-27 14:32:56 +00:00 |
|
Sam Splunks
|
f0fb8039ef
|
Adding USE_TZ = True to comply with 32bits tests
|
2024-03-27 14:30:56 +00:00 |
|
Sam Splunks
|
d6b37f1c11
|
Updating time_spent test with multiple follow-ups at multiple time intervals
|
2024-03-27 14:20:34 +00:00 |
|
Sam Splunks
|
f4bde19511
|
Fixing a bug to differentiate between 23:59:59 and 24:00:00 end times
|
2024-03-27 14:19:15 +00:00 |
|
Sam Splunks
|
cf81e0d452
|
Update simple follow-up time spent calculation
|
2024-03-26 11:54:23 +00:00 |
|
Sam Splunks
|
0e718a696d
|
Merge branch 'django-helpdesk:main' into main
|
2024-03-26 12:49:46 +01:00 |
|
Christopher Broderick
|
b00afd368d
|
Merge pull request #1165 from django-helpdesk/fix/make-demo-and-docs
Fix `make rundemo` and Documentation files
|
2024-03-17 15:14:29 +00:00 |
|
Benbb96
|
ed1fd8c1f1
|
docs: 📝 hamronize all docs files (fix indent, code blocks, links, and some wording)
|
2024-03-12 12:50:16 +01:00 |
|
Benbb96
|
4b096a3010
|
docs: 📝 fix formatting errors in demo README.rst
|
2024-03-12 12:50:05 +01:00 |
|
Benbb96
|
cc74b82dee
|
docs: 📝 Update README.rst with better explanations and formatting + fix broken link
|
2024-03-12 12:49:58 +01:00 |
|
Benbb96
|
ceb137eb97
|
chore: 🙈 add .venv folder to gitignore
|
2024-03-12 12:49:50 +01:00 |
|
Benbb96
|
21799ba142
|
Revert "Set an absolute path to get the module recognized when running from root folder"
This reverts commit c2276ce7e1.
|
2024-03-12 12:49:26 +01:00 |
|
Timothy Hobbs
|
128a465d44
|
Enabling filtering of tickets by status in API
|
2024-03-02 00:28:00 +01:00 |
|
Sam Splunks
|
0be6282bfe
|
Basic auto time_spent calculation test
|
2024-02-27 14:49:18 +00:00 |
|
Sam Splunks
|
3bfa0cd8c8
|
Documen,ting testing a single file set of tests
|
2024-02-27 09:58:15 +00:00 |
|
Christopher Broderick
|
ed321159fe
|
Merge pull request #1159 from samsplunks/main
Time tracking features
|
2024-02-27 03:18:24 +00:00 |
|
Timothy Hobbs
|
50b5069399
|
Add documentation for new redirect gates for views
|
2024-02-26 20:31:37 +01:00 |
|
Timothy Hobbs
|
9a353bf4a5
|
You can now turn off file attachment filtering, fixes #1162
|
2024-02-26 19:34:35 +01:00 |
|
Sam Splunks
|
6724e29e28
|
Fixed holidays exclusion format in documentation
|
2024-02-21 15:36:21 +01:00 |
|
Timothy Hobbs
|
b1b83cd593
|
Add some convenient functions for protecting views in custom installations
|
2024-02-18 16:01:44 +01:00 |
|
Sam Splunks
|
7a7a39d567
|
Extracting previous ticket status from latest follow-up with new_status set
|
2024-02-15 16:16:24 +00:00 |
|
Sam Splunks
|
5482d7b6df
|
Adding year to HELPDESK_FOLLOWUP_TIME_SPENT_EXCLUDE_HOLIDAYS dates
|
2024-02-15 15:42:29 +00:00 |
|
Sam Splunks
|
ae7c8c7aea
|
Raise ImproperlyConfigured if HELPDESK_FOLLOWUP_TIME_SPENT_OPENING_HOURS is out of (0, 23.9999) boundary values
|
2024-02-15 15:24:55 +00:00 |
|
Sam Splunks
|
02e333cf52
|
Precise selection of previous status
|
2024-02-15 09:55:57 +00:00 |
|
Sam Splunks
|
ae89d182a9
|
Removed duplicate format_time_spent function definition
|
2024-02-15 09:30:02 +00:00 |
|
Sam Splunks
|
cec1035c2d
|
Return precisely 86400 seconds for a full day
|
2024-02-15 09:18:36 +00:00 |
|
Sam Splunks
|
99b49e3f39
|
Refactoring earliest and latest follow-up time selection logic, also allows for time_spent recalculation if unset
|
2024-02-15 09:08:25 +00:00 |
|
Sam Splunks
|
b1759520d8
|
Merge exclusion conditions for time_spent calculation
|
2024-02-14 14:52:23 +00:00 |
|
Sam Splunks
|
b3cbfdbe09
|
Added HELPDESK_FOLLOWUP_TIME_SPENT_EXCLUDE_QUEUES setting
|
2024-02-14 13:36:46 +00:00 |
|
Sam Splunks
|
7e65e3d367
|
Renamed setting to HELPDESK_FOLLOWUP_TIME_SPENT_EXCLUDE_STATUSES
|
2024-02-14 13:23:15 +00:00 |
|
Sam Splunks
|
90666a47ba
|
Adding HELPDESK_FOLLOWUP_TIME_CALCULATION_EXCLUDE_STATUSES setting
|
2024-02-14 13:21:19 +00:00 |
|
Sam Splunks
|
220f6d56a8
|
Adding HELPDESK_FOLLOWUP_TIME_SPENT_EXCLUDE_HOLIDAYS setting
|
2024-02-14 13:03:58 +00:00 |
|
Sam Splunks
|
eb9d947dd6
|
Update comments
|
2024-02-14 12:33:20 +00:00 |
|
Sam Splunks
|
a671a9e8dc
|
Fixed undefined timedelta error
|
2024-02-14 10:23:31 +00:00 |
|
Sam Splunks
|
c3f6a1caa2
|
Adding second precision for float conversion
|
2024-02-14 10:21:34 +00:00 |
|
Sam Splunks
|
05dfde59cb
|
Include opening hours for follow-up time_spent calculation
|
2024-02-14 10:16:20 +00:00 |
|
Sam Splunks
|
ed6aa132f3
|
timedelta seconds property is limited to 86400
|
2024-02-13 10:31:06 +00:00 |
|
Sam Splunks
|
ab8bd7637d
|
Adding comment header according to documentation header
|
2024-02-13 09:30:21 +00:00 |
|
Sam Splunks
|
cd77ac7a9d
|
Update FollowUp time calculation method
|
2024-02-13 09:27:12 +00:00 |
|
Sam Splunks
|
13e42f1956
|
Document HELPDESK_FOLLOWUP_TIME_SPENT_AUTO setting
|
2024-02-13 09:06:58 +00:00 |
|
Sam Splunks
|
f7e3a2b8aa
|
Automatic absolute time_spent calculation for ticket FollowUp
|
2024-02-13 08:59:48 +00:00 |
|
Christopher Broderick
|
f379bbe80e
|
Merge pull request #1157 from samsplunks/main
Allow new ticket statuses configuration in settings
|
2024-02-07 22:21:39 +00:00 |
|
Sam Splunks
|
bfb58a1ccf
|
Documenting HELPDESK_TICKET_STATUS_CHOICES_FLOW setting
|
2024-02-05 11:54:25 +01:00 |
|
Sam Splunks
|
40ef247844
|
Handle "no label" for status id case (shouldn't happen)
|
2024-02-05 11:39:45 +01:00 |
|
Sam Splunks
|
c7a9a1ab54
|
Removed ticket new status logic from templates
|
2024-02-05 11:34:56 +01:00 |
|
Sam Splunks
|
8b53ef9505
|
Passing ticket status flow logic to Ticket model
|
2024-02-05 10:58:42 +01:00 |
|
Sam Splunks
|
6498126b87
|
Forgot {% endif %} line while pasting code
|
2024-02-02 16:20:08 +01:00 |
|
Sam Splunks
|
302769e59c
|
Merge branch 'main' into main
|
2024-02-02 16:08:33 +01:00 |
|