Commit Graph

16 Commits

Author SHA1 Message Date
Ross Poulton
5040d3d243 * Large change to clean up the codebase: Decrease excess whitespace at ends
of lines; Increase line-wrapping of commands to limit code to 80 columns 
  wherever possible
* Re-built 'en' locale to match some new strings
* Clean up import statements somewhat
2008-08-19 08:50:38 +00:00
Ross Poulton
cea6394b70 Big bugfix release - addresses a number of issues introduced in recent Django
updates, and other bugs in the codebase. Many thanks to David Clymer and
Chris Etcp for reporting these bugs and then providing fixes.

Tickets closed:

#3: BUG E-Mail Script Incompatible with Python 2.5
#4: BUG Failure on empty attachments
#5: ENHANCEMENT Run scripts as command extensions [Backwards Compatible]
#7: BUG Cannot view tickets when not logged in
#8: BUG Overly broad error handling

Note that #5 is backwards-incompatible, as you need to change any CRON or 
scheduler entries for the 'get_email.py', 'escalate_tickets.py' or 
'create_escalation_exclusions.py' scripts. See the README file for the new 
commands.
2008-08-18 21:29:31 +00:00
Ross Poulton
c762313e08 * Move to newforms-admin (compatible with Django 1.0 alphas)
* Changes to a few translation blocks; this is still a WIP.
2008-08-11 23:24:18 +00:00
Ross Poulton
dfb821336e * Added i18n hooks, eg _() and {% trans %} tags around all helpdesk-generated
text to assist with future translation efforts. I've no doubt missed a few.
  Also we don't have a "Change Language" view in here, unsure if this should
  be a helpdesk function or a function of the parent project.
* Updated svn:ignore to ignore .pyc files
* Added new function to replace cursor.dictfetchall() which is available in
  psycopg1 but not psycopg2. New function should work across other database
  systems, but is untested.
2008-05-07 09:04:18 +00:00
Ross Poulton
7dfb38eab9 * Removed e-mail templates to the database
* Added statistics views, making use of Google Charts
* Added initial data fixture, to automatically create e-mail templates
  at install-time
2008-04-01 23:26:12 +00:00
Ross Poulton
2895891fb0 * Removed horrid license - moved to BSD.
* Removed horrid file headers

* Added API - Mostly untested at this stage. Works via HTTP POST.
* Added API documentation
2008-02-06 04:36:07 +00:00
Ross Poulton
4a082e0bfb * Add smart e-mail parsing - if subject contains a ticket ID, the new e-mail
is added as a followup to that ticket.
* Add basic code to support Google Charts in a future revision
* Improved use of Queue "Update" CC.
2008-02-05 23:35:40 +00:00
Ross Poulton
6ef420427d * Added support for e-maling a queue "CC" address (two options here, one for new tickets only, one for all queue activity)
* Added support for e-mailing submitter when a ticket is closed
* Added facility to e-mail owner when someone else acts on their ticket
2008-01-21 01:02:12 +00:00
Ross Poulton
2e2176547d * Added logout link/template
* Added ability for public to submit a ticket via the web if they aren't logged in
* Added ability for public to view ticket via web using ticket ID & e-mail address
* Added public ticket URL to e-mails
* Added manager to FollowUp class to
2008-01-16 00:26:24 +00:00
Ross Poulton
dce7731957 * Further form improvements, this time in the 'Edit Ticket' area. 2008-01-15 00:02:06 +00:00
Ross Poulton
7932ace133 * Improve ticket submission form by adding help text and flagging optional fields as such
* When submitting an e-mail, if a submitters e-mail is provided send them an e-mail
2008-01-14 23:39:43 +00:00
Ross Poulton
ff7f718caf * Allow priority selection on submission
* Display coloured background on new Priority column in lists
* Allow sorting by priority in ticket list
2008-01-10 05:06:47 +00:00
Ross Poulton
3fccc19af8 Fix bug where opening & assigning in one go didn't work. 2007-12-28 03:38:39 +00:00
Ross Poulton
aa343ecaa2 Fix model import 2007-12-28 03:33:33 +00:00
Ross Poulton
7ccda25867 Write a FollowUp when opening a ticket, which contains the user-submitted body of the ticket. 2007-12-28 03:29:45 +00:00
Ross Poulton
015a7dd166 Initial import of Python files & templates 2007-12-27 00:29:17 +00:00