Andreas Kotowicz
d6602e96d7
keep new lines in html emails
2011-02-03 14:02:14 +01:00
Andreas Kotowicz
2577d3704a
introduce status DUPLICATE. This is somethimes useful.
...
The number of the original bug can written inside the
'comment / resolution' field.
2011-02-03 12:42:51 +01:00
Andreas Kotowicz
a780f51466
sort list of users by username - makes it easier to find the person you
...
are looking for.
2011-02-03 12:21:01 +01:00
Ross Poulton
99183ce6a5
Merge branch 'kotowicz-master'
2011-02-03 10:19:33 +00:00
Andreas Kotowicz
af3b1f1c75
templatetag for saved queries:
...
I'm using user_saved_queries_ in base.html so that we can distinguish it
from 'user_saved_queries' in 'views.staff.ticket_list'
2011-02-03 11:19:46 +01:00
Ross Poulton
6a2ab522c0
Increment version number for updated pypi package
2011-02-03 10:12:27 +00:00
Ross Poulton
f5fc4f2139
Upgraded to jQuery 1.5 and jQuery UI 1.8.9.
2011-02-03 10:10:00 +00:00
Ross Poulton
2b1be97197
Merge branch 'master' of https://github.com/kotowicz/django-helpdesk into kotowicz-master
2011-02-03 09:28:40 +00:00
Ross Poulton
e9667109ab
Fix issue with public ticket form when using custom textarea fields.
2011-02-02 20:40:46 +00:00
Andreas Kotowicz
0694fe1e2c
first take on bug https://github.com/rossp/django-helpdesk/issues#issue/19 :
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add div to hold list of queries
show 'load saved query' in header if 'user_saved_queries' is present
modified 'dashboard' and 'view_ticket' so that they return 'user_saved_queries'
2011-02-02 13:50:03 +01:00
Ross Poulton
208abd41f3
Fix example cron task for create_escalation_exclusions
2011-02-02 11:59:43 +00:00
Ross Poulton
af3bf1889a
Ticket display fixes: fix cycling of odd/even rows; float edit/delete to right to allow the ticket name to span across two columns.
2011-02-02 11:54:30 +00:00
Ross Poulton
3ef9f7c7aa
Document custom fields in README, and add AUTHORS file listing contributors I could remember.
2011-02-02 11:40:40 +00:00
Ross Poulton
9f68c8ef99
Custom fields: help_text doesn't need to be mandatory.
2011-02-02 11:37:38 +00:00
Ross Poulton
ebe0382725
Initial shot at custom fields on Ticket model. Manage these fields via Django admin.
2011-02-02 11:22:46 +00:00
Ross Poulton
723b4f1881
Remove further references to Jutda Helpdesk, changing them to django-helpdesk.
2011-02-02 10:25:32 +00:00
Ross Poulton
e322f0644d
Continue previous fix and apply carriage returns to end of all text templates
2011-02-02 09:43:42 +00:00
Ross Poulton
4241770c65
Update updated_submitter email in initial_data.json (existing users need to update the DB) to add more carriage returns after the final URL as it was running into the footer and became unclickable. Thanks to kotowicz for the heads-up (Issue #21 )
2011-02-02 09:35:54 +00:00
Ross Poulton
adfee38439
Push the description, resolution, and followup text through urlizetrunc to turn urls into hyperlinks.
2011-02-02 08:31:51 +00:00
Ross Poulton
b3c53f1bc8
Addresses issue 20: when creating a new user, the signal that creates a UserSettings entry now creates some default settings. These are driven by settings.py so can be overridden per-install.
2011-02-02 08:15:49 +00:00
Ross Poulton
107ec742b1
Reword footer to refer to django-helpdesk rather than Jutda Helpdesk
2011-02-02 08:10:29 +00:00
Ross Poulton
1aba9e2475
Moved login/logout templates into templates/helpdesk/registration/ rather than templates/registration/, so the helpdesk templates don't overwrite site-specific ones. Thanks to kotiwicz for the patch to issue #13 .
2011-02-02 08:05:33 +00:00
Ross Poulton
ef1fdbc399
Fix an issue with decoding of some unicode subjects. THanks to pistolero for reviewing the previous patch and providing a fix.
2011-02-02 08:02:39 +00:00
Ross Poulton
8435a665b1
Fix to issue #16 : escalate_tickets fails with an error due to conflicting command-line arguments
2011-02-02 07:49:44 +00:00
Ross Poulton
c3dd8e8be0
Add .gitignore to ignore .pyc files
2011-02-02 07:18:49 +00:00
Ross Poulton
341871d963
Show error message if login fails. Thanks to nakagumahissao for the patch which closes Google Code #151 and Github #10 .
2011-01-29 06:27:49 +00:00
Ross Poulton
2d7d3c489d
Correct handling of e-mail attachments where the name is encoded in rfc2231. Thanks to Sergey Kirillov for the patch, which closes Google Code issue #154 and Github issue #11 .
2011-01-29 06:25:53 +00:00
Ross Poulton
8f15febe23
Fix decoding of plain text emails in non-utf8 encodings such as koi8-r. Thanks to Sergey Kirillov for the patch, which fixes Github issue #9 and Google Code issue #150 .
2011-01-29 06:22:18 +00:00
Ross Poulton
b68bd73d07
Fix IE hang when addint multiple files to a ticket. Fixes Google Code issue #133 ; Github issue #7 . Thanks to Google Code user 'dswoods' for the patch.
2011-01-29 06:12:38 +00:00
Ross Poulton
bd89c1c7de
i18n: add the "verbose_name" option to ForeignKey fields, enabling them to be translated. Fixes issue #156 on google Code, #12 on GitHub. Thanks to the Google Code contributor for the patch.
2011-01-29 06:10:12 +00:00
Ross Poulton
0d4ceb477a
Add 'attachments' folder as expected from the documentation.
2011-01-29 06:06:21 +00:00
Ross Poulton
97886abc76
Add ability for FollowUp records to be edited by staff. Closes Google Code issue #131 ; Github issue #5 . Thanks to Google user 'alecs.box' for the patch.
2011-01-29 06:02:03 +00:00
Ross Poulton
4cb84ed4fb
Add Spanish translation. Fixes Google code issue #134 & github issue #4 . Thanks to Google user 'rodpin'.
2011-01-29 05:56:21 +00:00
Ross Poulton
46d8e6284e
Fix to prevent tickets being escalated too soon. Thanks to Walter Doekes for the patch. (Google Code #148 ; Github #8 )
2011-01-29 05:52:24 +00:00
Ross Poulton
e49ba97b8c
Add MANIFEST.in to cause templates & media to be included in package.
2011-01-29 05:43:50 +00:00
Ross Poulton
f6d522017c
Add note re: using pip to download & install
2011-01-26 00:37:52 +00:00
Ross Poulton
cb367fc601
Simple shell script to build django-helpdesk and send to pypi.
2011-01-26 00:35:01 +00:00
Ross Poulton
ef01618177
Add setup.py to enable project to be installed with distutils et al
2011-01-26 00:04:19 +00:00
Ross Poulton
3801d86238
Add blurb re: renaming from Jutda Helpdesk
2011-01-25 23:10:30 +00:00
Ross Poulton
7654de9d28
Change references to Jutda Helpdesk to django-helpdesk as that should
...
be the real name for this project IMHO.
2011-01-25 23:08:41 +00:00
Ross Poulton
53327eb66a
Moved all project files under a "helpdesk" directory. Should make it easier to use setup.py / pypi / whatever in the future.
2011-01-25 23:02:00 +00:00
Ross Poulton
af7c9cb797
Issue #146 : Wrong jQuery filename in public templates. Thanks, bruno.braga.
2010-09-04 06:59:28 +00:00
Ross Poulton
514f37bcb8
Fix issue #145 : syntax errors in translation commands in deletion templates. Thanks to william88 for the bug report.
2010-09-04 06:57:28 +00:00
Ross Poulton
305bd2769a
Fix issue #135 : Error when updating multiple tickets.
2010-09-04 06:47:55 +00:00
Ross Poulton
1db70b2804
CSRF updates for Django 1.1+. Thanks to 'litchfield4' for the patch.
2010-07-16 07:53:43 +00:00
Ross Poulton
8fb32a33bc
Fixes Issue #142 - invalid pagination URLs. Thanks to Walter Doekes for
...
the patch.
2010-07-16 07:51:33 +00:00
Ross Poulton
f51eabeae8
Fixes issue #141 - infinite loop for IMAP after
...
certain return codes.
Thanks to Walter Doekes for the patch.
2010-07-16 07:50:08 +00:00
Ross Poulton
c892699744
Fix bug caused by issue #129 - ticket followup titles being set incorrectly.
...
Thanks to Lukeman for the fix. Closes Issue #130 .
2010-01-31 02:13:44 +00:00
Ross Poulton
d77d962332
Issue #102 - couldn't delete TicketCC's. Thanks to Lukeman for the patch.
2010-01-26 00:01:22 +00:00
Ross Poulton
776f125542
Fix issue #129 - can not 'unassign' tickets. Thanks to
...
lukeman for the patch.
2010-01-25 23:59:16 +00:00
