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928 Commits

Author SHA1 Message Date
Timothy Hobbs
6c37d73d4e
DRY out email sending code and normalize behavior 
This refactor removes duplicated logic for deciding whom the messages get sent to.
It also normalizes behavior ensuring that all CCed addresses are sent to in all cases that CCed individuals should be notified.
 2018-11-01 14:56:17 +01:00
Timothy Hobbs
9a45d28c95
More refactors of get_email.py 2018-10-31 16:30:19 +01:00
Timothy Hobbs
97e23e86f0
Small refactor get_email.py 2018-10-31 16:30:16 +01:00
Garret Wassermann
5f6a6fe8c5
Merge pull request #653 from auto-mat/user_settings_fix 
Transform UserSettings into a normal django model
 2018-10-25 18:27:40 -04:00
Timothy Hobbs
3f6ae1aefe
Transform UserSettings into a normal django model 2018-10-25 17:54:37 +02:00
shashwat1002
e0c03996ad add a new field to KBItem model to keep track of all users who voted, and make changes to the vote function so that it checks whether a user has already votred 2018-10-17 23:09:43 +05:30
Garret Wassermann
150f18e9b5 Merge branch 'develop' into bootstrap4 2018-10-15 14:14:38 -04:00
Garret Wassermann
2b11a0e11a PEP8 formatting fixes 2018-10-15 13:56:54 -04:00
Dilip Dwarak
fc028334d9 Added optional serverside processing on datatables that lists all tickets - True by default 2018-10-14 20:23:28 -04:00
Timothy Hobbs
caaa0e5158
Include ticket secret in path to new attachments in order to reduce URL guessability. 2018-10-06 21:23:44 +02:00
Garret Wassermann
7bad004780
Merge pull request #645 from auto-mat/login_wall_settings 
Login wall systems settings page
 2018-09-12 10:30:54 -04:00
Timothy Hobbs
b4aafb0b54
Fix knowledge base categories display on public homepage 2018-09-12 15:29:36 +02:00
Timothy Hobbs
75632ddae4
Login wall systems settings page 
Fixes #642
 2018-09-12 14:43:57 +02:00
Garret Wassermann
8f57f9d64a Update templates to use bootstrap4form 2018-09-09 03:54:56 -04:00
Garret Wassermann
bd42f62465 Allow easier customization by importing helpdesk-customize.css 2018-09-08 23:58:45 -04:00
Garret Wassermann
fd5c356820 Merge branch 'develop' into bootstrap4 2018-09-08 22:30:18 -04:00
Timothy Hobbs
c1750a7461
Require a secret key for viewing tickets unless HELPDESK_VIEW_A_TICKET_PUBLIC is set 
Fixes #629, #639
 2018-09-08 21:29:59 +02:00
Timothy Hobbs
ffc97338c9
Submit ticket link should work for non-logged in users 2018-09-07 19:10:57 +02:00
Timothy Hobbs
a12abab219
Not all fields are required 
- For example, you don't have to upload an attachment.
 2018-09-05 20:28:16 +02:00
Garret Wassermann
e373d5b9d8
Merge pull request #636 from auto-mat/rss-permissions 
Only staff users should be given access to the RSS feeds
 2018-09-03 18:52:16 -04:00
Timothy Hobbs
58cc18d049
Only staff users should be given access to the RSS feeds 2018-09-03 20:29:22 +02:00
Garret Wassermann
f123d78184 Continuing work on new bootstrap4 interface 2018-09-02 23:27:39 -04:00
Garret Wassermann
b610a5f492 Update breadcrumbs on ticket pages 2018-09-02 05:27:39 -04:00
Garret Wassermann
eabf32d91b Navigation is Bootstrap 4 and SB Admin 5.0 now 2018-09-02 04:36:16 -04:00
Garret Wassermann
ac0eb7d27b Sync with v0.2.10, update python classifiers 2018-09-01 23:20:15 -04:00
Timothy Hobbs
082b6b88f3
Add user profile links for submiters who have profiles 2018-08-30 12:53:46 +02:00
Timothy Hobbs
13539e3056
Fix tests 2018-08-30 12:03:54 +02:00
Adrian Boyko
4526d7c537
Fixed login/logout for Django 2.1. 
In django.contrib.auth.views, the login and logout funcs are removed as of Django 2.1.  Helpdesk's urls.py needs to be updated to use the LoginView and LogoutView classes instead, which were introduced in Django 1.11.
 2018-08-19 18:59:08 -07:00
Garret Wassermann
c70cf04e4d Fix codestyle errors, use currying instead of lambdas for determing user access 2018-07-19 00:06:57 -04:00
Garret Wassermann
f9dda0a8fa Merge branch 'master' into develop to get date format patch 2018-07-13 01:11:02 -04:00
Garret Wassermann
fbddbd6f6e Fix date format validation error reported with 0.2.8 release 2018-07-13 01:10:25 -04:00
Garret Wassermann
dff14d40d3 Merge 0.2.8 bugfixes 2018-07-03 00:59:33 -04:00
Garret Wassermann
9cb32f83ca Minor PEP8 changes 2018-07-03 00:32:23 -04:00
Garret Wassermann
d1e57d70b0 Use jQuery datepicker widget when editing a ticket, for comment part of #616 2018-07-03 00:24:20 -04:00
Garret Wassermann
4d78bc85ca Update due date correct when adding followup to ticket, for #616 2018-07-03 00:20:51 -04:00
Garret Wassermann
d0cf8426d0 Add Due Date column to ticket list and in description table for individual ticket page 2018-07-02 22:07:59 -04:00
Garret Wassermann
b40e9dd5ea Fix bug while importing django version for #613 2018-06-27 02:37:35 -04:00
Garret Wassermann
15985e286f Fix saved queries when running in Django 2.0+, for #613 2018-06-27 02:27:24 -04:00
Garret Wassermann
08fc9b5aac Check format of DEFAULT_FROM_EMAIL before creating messages, to address #608 2018-06-27 02:10:20 -04:00
Garret Wassermann
c3bf39a3b9 Fix bad URL when canceling query deletion, to address #615 2018-05-10 02:14:59 -04:00
Garret Wassermann
2cf1a32a10 Fix deprecated escape sequence warning for Py3.7, ignore W503,504 2018-05-10 01:42:09 -04:00
Garret Wassermann
a361e76999 Update akismet code for python 3, to address #607 2018-04-20 03:27:26 -04:00
Garret Wassermann
ff95fa5d6a
Merge pull request #603 from andreyyudin/master 
Replacement of hard-coded SQL query for issue #601
 2018-03-29 22:00:23 -04:00
Patrick Mithamo
d372e337c6 Fix imaplib 'IMAP' module reference to 'IMAP4' 
On IMAP login error: 'imaplib' has no 'IMAP' member; maybe 'IMAP4'
 2018-03-29 01:51:24 +03:00
Andrii Iudin
764c55e60e Removed unused dash_tickets variable and its calculation, modified the 
case where it is used to rely on model query APIs rather than on raw
queries that use the default database and are not forwarded by routers.
 2018-03-26 13:46:07 +01:00
Garret Wassermann
c71355cfdc is_authenticated is a bool now not a function 2018-03-04 04:24:30 -05:00
Garret Wassermann
54a6b1d21b Merge 0.2.7 bugfixes 2018-03-04 04:01:48 -05:00
Garret Wassermann
fef08082de Fix PEP8 errors in get_email 2018-03-04 02:14:39 -05:00
Garret Wassermann
3c456873a5 Fixes for Python 3 and Django 2.0 2018-03-04 01:52:58 -05:00
Garret Wassermann
283f5e9cec More bugs processing mail under python 3, on behalf of @spamandeggs for #590 2018-03-03 19:32:47 -05:00
Garret Wassermann
ed5f86c583 Suppress empty whitespace from edit buttons in ticket follow-up list, patch for #596 2018-02-27 20:21:03 -05:00
Garret Wassermann
7982774ee1 Apply hotfix for get_email fails, #590 2018-02-27 20:18:51 -05:00
vzagorovskiy
40af08ee84
Attribute color is not allowed here 2018-02-24 10:33:14 +03:00
Sourav Basu
2f0f30faa6 Renaming migration 2018-02-20 16:34:33 +05:30
Sourav Basu
c1ead6dc75 Adding missing migrations 2018-02-20 16:29:08 +05:30
Garret Wassermann
95ee61fe90 Fix PEP8 errors 2018-02-16 05:04:10 -05:00
Garret Wassermann
113880bc3a Compare user IDs to determine if same user, and add simple test case, to fix #588 2018-02-16 05:00:22 -05:00
Garret Wassermann
55b55edb90 Fix bug in get_email where HTML tags sometimes included in text, reported in #565 2018-02-13 22:25:50 -05:00
Garret Wassermann
45115ba5c7 Actually fix #582 according to quickcheck unittests 2018-02-07 03:01:27 -05:00
Garret Wassermann
73698e8873 More testing 2018-02-07 02:53:40 -05:00
Garret Wassermann
31887504fd seperate out text for better logging of error 2018-02-07 02:46:13 -05:00
Garret Wassermann
0bddf819f7 merge upstream 2018-02-07 02:16:41 -05:00
Garret Wassermann
a10c662207 Patch for #582, POP3 processing error on py3 2018-02-07 02:14:28 -05:00
Garret Wassermann
2852e7ba28
Merge pull request #586 from aesdev/master 
Fix for Email Issue while pulling CC and ValueError for public homepage
 2018-01-12 13:55:01 -05:00
Dilip Dwarak
cf85c3d9ab Fixe for Email Issue while pulling CC and ValueError for public homepage 2018-01-11 14:49:21 -05:00
Garret Wassermann
75f54dd233 Testing quicktest.py 2018-01-11 02:19:49 -05:00
Garret Wassermann
ed0596e430
Merge branch 'master' into feature-public-ticket-defaults 2018-01-10 13:18:29 -05:00
Arne Brutschy
f3e52a2f12 Adds pre-defined values for public tickets 
This commit adds three new settings that allow the operator to
pre-define the `queue`, `priority` and `due_date` fields for public
tickets. If one of these settings are present the corresponding input
field is hidden from the form.

The settings are the following:

    HELPDESK_PUBLIC_TICKET_QUEUE = 'website'
    HELPDESK_PUBLIC_TICKET_PRIORITY = 2
    HELPDESK_PUBLIC_TICKET_DUE_DATE = ''

If the due date is set to the empty string, no due date is saved in the
ticket (analogously to the form). The other settings should be
self-explanatory.
 2018-01-09 14:53:05 +01:00
Garret Wassermann
bad1ece1c5 Remove offending CSS comment again to address #479 2017-12-29 01:03:16 -05:00
Garret Wassermann
31b49ab2f6 Merge branch 'master' into develop 2017-12-28 09:32:14 -05:00
Garret Wassermann
aa63e8f299 Really fix py 2 imp/importlib 2017-12-28 09:26:14 -05:00
Garret Wassermann
4b78704180 Fix error on python 2 2017-12-28 09:22:57 -05:00
Garret Wassermann
3ccd6c8dc8 Merge 0.2.6 Django 2.0 updates 2017-12-28 09:16:01 -05:00
Garret Wassermann
d18ce1f1d5 Bump version to 0.2.6 to fix remaining Django 2.0 warnings 2017-12-28 09:11:34 -05:00
Garret Wassermann
523329eab5 Merge 0.2.5 bugfixes and Django 2.0 changes 2017-12-28 07:43:10 -05:00
Garret Wassermann
5112f0dfd0 Address deprecation warnings to be compatible with Django 2.0 2017-12-28 07:23:51 -05:00
Garret Wassermann
0d2df19835 Fix collectstatic errors, as reported in #479 2017-12-28 06:04:05 -05:00
Garret Wassermann
142c291afb Merge 0.2.4 bugfixes 2017-12-18 00:45:36 -05:00
Garret Wassermann
e19666b729 Add a check that the email subject template includes the ticket ID to prevent problems, to address issue raised in #577 2017-12-17 23:47:48 -05:00
Garret Wassermann
8972baddda Remove dead jqplot code from report output, and remove unused jqplot plugin from static/ directory 2017-12-17 23:23:03 -05:00
Garret Wassermann
fca81ac38c Remove duplicate jquery files, update public_base to point to jquery included in vendor/ directory 2017-12-17 23:16:14 -05:00
Garret Wassermann
2d8d8dcf0c Remove offending comment in jquery-ui.min.css, as previously reported in #479 2017-12-17 23:09:12 -05:00
Garret Wassermann
230b9d7ed0 Fix broken try-except statement in lib, for #577 2017-12-15 20:35:41 -05:00
Garret Wassermann
03599f462b Catch exception when someone enters a non-integer text into the public ticket view form, #576 2017-12-15 20:28:39 -05:00
Garret Wassermann
1d63e25855 Improve permissions to view pages, to partially address #326 2017-12-15 17:18:54 -05:00
jeson_peng
6ff5799bef fix typo in new chinese support in emailtemplate, demo is ready at helpdesk.pengel.cn 2017-12-11 15:53:43 +08:00
Garret Wassermann
92b43ef495 Merge master 0.2.3 bugfixes into develop 2017-12-09 23:02:12 -05:00
jeson_peng
2007fcdc30 add translation for chinese, zh_Hans is the new locale support code for django 2017-12-09 18:52:39 +08:00
Garret Wassermann
a6c1469bfb Update zh_CN translation, see #571, thanks pjsong! 2017-12-08 11:53:27 -05:00
Garret Wassermann
47f92eba1e More PEP8 fixes for get_email 2017-12-06 02:59:50 -05:00
Garret Wassermann
9340e149d5 Wrap IMAP login attempt in a try except, log error if session timeout and exit script gracefully to prevent crashes, to address #568 2017-12-06 02:55:31 -05:00
Garret Wassermann
a2c10edb35 Fix bytes/str confusion in Py3 after address naked except 2017-12-06 02:28:18 -05:00
Garret Wassermann
c085dba901 Trying to actually fix naked except 2017-12-06 02:21:46 -05:00
Garret Wassermann
0b249e1693 Fix error importing django settings due to naked except 2017-12-06 02:11:45 -05:00
Garret Wassermann
bc0125421b Fix PEP8 errors detected by new pycodestyle script 2017-12-06 02:06:07 -05:00
Garret Wassermann
dffab1bb6a PEP8 fixes for test_get_email.py 2017-12-05 03:52:38 -05:00
Garret Wassermann
fca6b483f2 Add PGP signed email test case to get_email tests, for #567 2017-12-05 03:47:05 -05:00
Garret Wassermann
32cc5e2496 Patch for handling base64 encoding on Py 2 and 3, to address #567 2017-12-05 02:51:15 -05:00
Garret Wassermann
65c1d05eef Use BeautifulSoup to get text out of HTML-only emails, to address issue in #565 2017-10-31 03:24:04 -04:00
Garret Wassermann
8f375e1379 Address bytes/str issue with POP3 email in get_email script, to address #565 2017-10-31 01:24:26 -04:00
Garret Wassermann
6e2a16e5a6 Fixing unit tests for python3 for custom staff filters 2017-10-30 05:07:44 -04:00
Garret Wassermann
27ee01449e Add missing imports for custom staff filters 2017-10-30 03:41:49 -04:00
Garret Wassermann
3a1bd76e75 Merge custom staff filter, PR #239 2017-10-30 03:17:40 -04:00
Garret Wassermann
ee1cae07a4 Change ticket sorting via form, to fix #562 2017-10-28 10:47:46 -04:00
Manuel Saelices
36d4b7ec0d Merge branch 'master' into feat-raise-404-if-anon 2017-10-04 03:46:28 +02:00
msaelices
7b022fa1e0 If HELPDESK_ANON_ACCESS_RAISES_404 is True, it raises a 404 to anon users. It's like the helpdesk was invisible 2017-10-04 03:43:32 +02:00
zodman
f06cbce07c fix the python3 2017-09-27 12:50:51 -05:00
zodman
03a57bdc5f fix get_email from gmail imap 2017-09-27 12:40:47 -05:00
zodman
540531c916 fix css 2017-09-26 17:06:34 -05:00
Garret Wassermann
96cae9bdd5 Added better logging for case when IMAP folder may not exist when check IMAP messages, to address issue in #536 2017-09-13 01:44:36 -04:00
Garret Wassermann
478095ca7e Fix missing templatetag load, to address #549 2017-09-13 01:17:05 -04:00
Garret Wassermann
612a743069 Merge remote-tracking branch 'upstream/master' 2017-09-12 20:57:26 -04:00
Garret Wassermann
c69f752f1c Django 2.0 requires explicit parameters; must go back and change others 2017-09-12 20:57:10 -04:00
Will Stott
b99b55e426 Miscellaneous debug log additions. 2017-09-06 16:22:06 +01:00
Garret Wassermann
40ab600ad6 Merged in better handling of attachments, for #468 2017-08-30 15:18:22 -04:00
Garret Wassermann
1e11e227ff Update ticket_view for Python 2 and 3, to correct a 500 error in #494 2017-08-30 10:49:56 -04:00
Garret Wassermann
04a3c3ff5a Update decodestring to decodebytes for Py3 since string name was deprecated in py3.1 2017-08-30 10:48:16 -04:00
Garret Wassermann
043a40682f Merge pull request #494 from Heteroskedastic/issue#493 
- issue #493: internal error 500 on save query
 2017-08-30 10:40:46 -04:00
Garret Wassermann
c3eeb15b61 Merge pull request #540 from msaelices/master 
Fix `AttributeError` while staff user does a mass update in some tickets using the `Close (Send E-mail)` action
 2017-08-20 21:46:02 -04:00
Garret Wassermann
02b39adf8e Merge pull request #542 from msaelices/unicode-ticket-issue 
Fix `UnicodeEncodeError` when ticket has an special char using python2 and user goes to the admin page.
 2017-08-20 21:20:18 -04:00
Garret Wassermann
c781644e34 Merge pull request #518 from gwasser/fix_cc_user_email 
Fix get_email issue when user does not have an email
 2017-08-20 21:13:07 -04:00
msaelices
d264c46385 Fix UnicodeEncodeError when ticket has an special char using python2 and user goes to the admin page. 2017-08-21 02:15:07 +02:00
msaelices
f931dd4dba Fix AttributeError while staff user does a mass update in some tickets using the Close (Send E-mail) action. 2017-08-21 01:26:45 +02:00
Garret Wassermann
a0fb315c3b Fix PEP8 errors 2017-07-30 20:33:25 -04:00
Garret Wassermann
f6c323c9ab Fix binary attachments to outgoing email, and handle case when it is plain text, to address #502 2017-07-17 05:04:25 -04:00
Garret Wassermann
4e81d64390 Put es in list of common translation languages for settings 2017-07-17 03:56:22 -04:00
Garret Wassermann
c8ee3815ec Fix num_to_link error, was leaving off a letter of text if next to the ID, to address #511 2017-07-16 19:58:11 -04:00
Garret Wassermann
9fd170f707 Add test for num_to_link function 2017-07-16 19:53:05 -04:00
Garret Wassermann
a42a5b8aeb Add missing num_to_link in ticket description, to address #513 2017-07-16 19:38:30 -04:00
Garret Wassermann
8a49babfe5 Add documentation for new QUEUE_EMAIL_BOX_UPDATE_ONLY setting, to address #530 2017-07-16 19:30:59 -04:00
Garret Wassermann
9f9cdeec6c Show ticket ID in title of page so easier to use with many tabs open, to address #525 2017-07-16 19:24:16 -04:00
andresf01
d1f35f1299 Only update by email 2017-07-11 11:59:56 -05:00
andresf01
7386a45784 Fixed encoding error in get_email 2017-07-11 10:09:47 -05:00
andresf01
db223abe27 Added email footer (es) 2017-06-28 11:27:10 -05:00
Garret Wassermann
9bda30d09f Merge pull request #522 from gwasser/update_statics 
Update statics
 2017-06-25 20:45:39 -04:00
Jonas Schnelli
a40bbdbecb
Make sure binary MIME attachments will be base64 decoded 2017-06-20 08:35:43 +02:00
Daryl Egarr
ef0ba19a3b Enhancements to Admin (#524) 
* Add columns to the IgnoreEmail admin page including a calculated column of the queues the ignore relates to.

* Add columns to the IgnoreEmail admin page
including a calculated column of the queues the ignore relates to.

* Revert "Merge pull request #519 from mrkiwi-nz/master"

This reverts commit 410f59ad16, reversing
changes made to fde06d3ab1.

* Add columns to the IgnoreEmail admin page
including a calculated column of the queues the ignore relates to.

* Merge pull request #519 from mrkiwi-nz/master

Added some helpful columns and filters to the follow-up list page.

* Add more columns to the IgnoreEmail admin page
including a calculated column of the queues the ignore relates to.
 2017-06-19 14:34:36 -04:00
Daryl
55a69efcf9 Added some helpful columns to the follow-up list page. 2017-06-14 16:20:55 +12:00
Garret Wassermann
e8d1ffbe21 Fix issue where a django user may not have an associated email address and therefore get_email.py will barf 2017-06-14 00:00:31 -04:00
Chris Coetzee
399e01b04c Make saved_queries.py printing python 3 compatible 2017-06-09 22:43:48 +02:00
Garret Wassermann
11b9959127 Remove the assigned_cc html tag from the fixtures, typo? 2017-06-03 17:28:12 -04:00
andresf01
559a5a4a43 Added 'es' translation to email templates 2017-06-02 11:44:49 -05:00
andresf01
5c16f3ba50 Email templates translated to es until pk:90 2017-06-01 17:34:25 -05:00
Garret Wassermann
23898fbf35 Update flot-tooltip to 0.9.0 2017-05-26 16:05:19 -04:00
Garret Wassermann
1e9c4888b9 Update flot to 0.8.3 2017-05-26 16:03:55 -04:00
Garret Wassermann
126cea454b Update bootstrap-social to 5.1.1 2017-05-26 15:58:59 -04:00
Garret Wassermann
8c4c1aa274 Update datatables Responsive plugin and move to datatables directory 2017-05-26 15:56:43 -04:00
Garret Wassermann
1471f5d799 Update datatables to 1.10.15 2017-05-26 15:34:10 -04:00
Garret Wassermann
f2aa616a14 Update metismenu to 2.7.0 2017-05-26 15:30:04 -04:00
Garret Wassermann
59be4b8a9b Update morris.js to 0.5.1 (actually mostly just add README, we already had 0.5.1 but it was incorrectly labeled in files from website 2017-05-26 15:27:38 -04:00