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• 18ed2a538a Bugfix: When the submitter clicks 'Accept Resolution' on the public ticket view, the ticket wasn't closed. Fixed with minor changes to both Public & Staff views. Closes ticket #19. Ross Poulton 2009-01-23 10:35:14 +0000
• fae7faa236 Show attached files on public ticket view screen, as per staff-only view. Fixes issue #45 Ross Poulton 2009-01-22 08:10:34 +0000
• 11293b0b66 Allow a file to be attached to the ticket when the ticket is opened. These files are attached to outgoing emails. Also, updated forms to loop over form.fields rather than explicitly naming each field. Fixes issue #15. Ross Poulton 2009-01-22 08:08:22 +0000
• fa79cac822 Add note about case-sensitivity of searching when using SQLite to README. Fixes issue #43. Ross Poulton 2009-01-22 07:33:30 +0000
• ab7062c896 Remove files for nicEdit and update README/LICENSE as it's no longer used. Ross Poulton 2009-01-20 08:13:54 +0000
• 2432d61ad0 * On public updates, email any attachments to the submitter/queue CC/ticket owner if they're below the size threshold (512kb by default, but overridden with settings.MAX_EMAIL_ATTACHMENT_SIZE. Resolves issue #44. Ross Poulton 2009-01-20 08:12:05 +0000
• ed3250455a Update svn:ignore to ignore htdocs/attachments/ Ross Poulton 2009-01-19 10:06:27 +0000
• 20e28e414e Fix issue #38 - Knowledgebase article links don't work in recent Django checkouts. Ross Poulton 2009-01-19 10:02:05 +0000
• 738a88a5aa * Fix an XSS hole: No user-sourced HTML is displayed at all. Descriptions, resolutions and followup comments are treated as text using force_escape and linebreaksbr template filters. (Issue #39) * Incoming email also handled slightly differently: If an email has both HTML and Plain-text parts, the plain text is used in the ticket description and/or followup comment fields. The HTML portion is attached as 'email_html_body.html' so it can be viewed by the user. If an HTML-only email is received, the body is entered as "View attachment for body". (Issue #39) Ross Poulton 2009-01-19 09:40:14 +0000
• ce24e50a2b * Remove send_multipart_mail from lib.py as it isn't actually used _anywhere_ within jutda-helpdesk. Ross Poulton 2009-01-19 09:39:42 +0000
• a95fc54586 * On the homepage, only redirect to the dashboard if the user is not staff (was redirecting if user was authenticated, although dashboard is for staff-only) (Issue #40) * When editing a ticket, only show staff users in the 'Assign To' drop-down box (Issue #40) Ross Poulton 2009-01-19 09:31:24 +0000
• fe7d42e257 Update readme to include email and 'sites' config details. Fixes issue #41. Ross Poulton 2009-01-11 01:53:04 +0000
• f1e5632ed0 * Only allow staff users to access 'staff' views. * Only show Staff users in the 'Assign To' drop-down box. Fixes Issue #40 Ross Poulton 2009-01-11 00:26:00 +0000
• c8ce68e7b8 Fix issue #37 - file uploading was not working as it should. Ross Poulton 2008-12-30 00:41:47 +0000
• a20ab36452 * Fixes issue #34, where e-mail headers in non-ascii encoding were displayed incorrectly. Thanks to kron82 for reporting this. Ross Poulton 2008-12-10 21:46:54 +0000
• 9e1179606e Fix issue 33: Port numbers not coming through as integers with certain database backends. Thanks, simeonf. Ross Poulton 2008-12-10 09:29:53 +0000
• 787a727ecf Fix issue #32: Public view for queues with a hyphen in the slug caused an error. Thanks to simeonf. Ross Poulton 2008-12-10 09:27:07 +0000
• 37c6197859 * Add ability to modify email ignore list via Admin Ross Poulton 2008-12-02 20:47:49 +0000
• 5ff9025cc8 * Fix issues #30 and #31: * Dashboard doesn't show "You have no tickets assigned to you." incorrectly * get_email is smarter about "RE:" and "FW:" to prevent double-ups. Ross Poulton 2008-11-18 04:30:34 +0000
• 25e978f68c * Bugfix on previous Ross Poulton 2008-11-18 01:47:53 +0000
• 065e7e9eb0 * Issue #24: Add ability to localise queues so that the templates used by those queues are in languages that differ from the installation langugage. Ross Poulton 2008-11-18 01:43:50 +0000
• d5d692db45 * Fixed issue #25 - unknown charsets on incoming email caused problems. This fix causes multiple charsets to be used in decoding to avoid this problem. Thank you to Paul Boehm for the patch. Ross Poulton 2008-11-18 00:24:37 +0000
• 77f3e71bd9 * Fixed issue #29, thank you to Jason Nolen for reporting it. Prior versions of Python used a different name for base64 functions, so a wrapper has been added to lib.py to enable both old- and new- style functions to be used. Ross Poulton 2008-11-18 00:14:36 +0000
• 3361e08458 * Fixes issue #26, thanks to Paul Boehm. User settings could be duplicated in some circumstances. Ross Poulton 2008-11-18 00:03:12 +0000
• 988a4db198 * Issue #23 - 'verbose' option on create_escalation_exclusions caused issues with some other installed Django apps. Thank you to Paul Boehm. Ross Poulton 2008-11-18 00:00:36 +0000
• 4a70c7bb1f Thanks to Paul Boehm, this patch changes Admin links to use a settings-driven URI rather than assuming /admin/. Resolves issue #22 Ross Poulton 2008-11-17 23:51:09 +0000
• f52fb79e79 * Fixed Issue #18 (Thanks autonomouse). Editing an assigned ticket caused it to become unassigned. Ross Poulton 2008-11-17 23:43:23 +0000
• 8948bc1a0a * Fixed issue #27 (e-mails not deleted) * Fixed issue #28 (add quick delete link to dashboard) Ross Poulton 2008-11-09 05:34:51 +0000
• e05bd28f8b * Remove excess slash in media urls. Note thta MEDIA_URL now needs to finish in a slash. Ross Poulton 2008-10-28 10:29:47 +0000
• 115b2fbc7c Bugfixes courtesy of Paul Boehm: * list_display_links in admin.py changed to list * Followup view threw errors with attachments. Fixed. Ross Poulton 2008-10-28 10:24:59 +0000
• 6e79f73e04 * Added russian translation (Issue # 14). Thanks to Artiom Diomin. Ross Poulton 2008-10-26 00:46:41 +0000
• c0f3e6b772 * Update English locale file after recent changes Ross Poulton 2008-10-24 22:57:38 +0000
• c97a255155 * Enlarged Chart sizes to allow more data to be displayed * Added superuser 'System settings' page with links to admin * Added ability to ignore e-mail addresses (using wildcards) from the e-mail parser * Added link to ignore email address from ticket details page (for superusers only) * Cleaned up report output by styling text & labels in the same way as tables in other views * Cleaned up dashboard lists to show text in place of tickets if no tickets are found * Added ability to sort in reverse order Ross Poulton 2008-10-24 22:52:34 +0000
• 5914e98d43 * Use markdown on knowledgebase pages * KB item 'last updated' only gets set on a new item * Allow linking to /tickets/submit/?queue=slug to pre-populate the 'Queue' folder Ross Poulton 2008-10-07 06:52:52 +0000
• 3f8fc2cd68 * Added force_insert and force_update parameters to model save() overrides (as per Django rev 8670) * Added 'UserSettings' model to provide a user profile system independent of existing Django user profiles, for two reasons: 1) Avoids users having to update settings.py and 2) Allows jutda-helpdesk to integrate with websites who already use a User Profile * Settings added in this revision allow a user to control e-mail alerts, and to determine whether they see the dashboard or ticket list at login. * New 'Settings' link in page footer for signed-in users * Logout now takes you to the Helpdesk homepage * Fixed file attachment bug in management/commands/get_email.py which seemed to have been un-done (fixes issue # 4. Ross Poulton 2008-09-09 08:32:01 +0000
• a162d77d70 * Create new help page for comment template context variables ( see /help/context/; also linked from comment form) * Refactor API help page to share template with context help * Allow a limited number of Ticket & Queue model fields to be accessible in comments, as per 'Help' page. * New function in lib.py to build a dict of 'safe' fields from ticket & queue, to prevent the power of the Django model API from exposing things like passwords (imagine if a user typed a comment containing {{ ticket.queue.email_box_password }} !!!! * When accessing the ticket list with no filter params (eg by clicking on the "Tickets" button in the menu), the default search is for tickets that aren't closed, rather than showing all tickets. * Updated English locale with changed message strings. Ross Poulton 2008-08-29 09:11:02 +0000
• 0068eccbf4 Big checkin that adds a number of features and makes some changes: * Updated jQuery to 1.2.6 * Add jQuery UI 1.6b for interface effects as needed * 'Smoothness' theme from ThemeRoller.com added. * Clean up 'Filter' dialog on Ticket List, long way to go still. * Uses tabs to save a query or load a saved query * Lots of misuse of space here, can be cleaned up somewhat still. * Add ability for users to save filters/queries * Saved queries can be shared, so other users can use them * Users can run saved queries instead of re-filtering * Filter mechanism in Ticket List had to be reworked significantly * Merged 3rd party licenses into LICENSE.3RDPARTY * Updated messages files for EN locale Ross Poulton 2008-08-28 09:06:24 +0000
• 5f9b85fbbf * Fixes issue #6 BUG 'queuemonth' and 'usermonth' reports did not work in sqlite. Thanks to David Clymer for the patch. Ross Poulton 2008-08-20 10:43:46 +0000
• b5cdea2fab * Fix a few indenting issues * Fix #11: BUG Port number in POP3 isn't used * Fix #11: ENHANCEMENT Use SSL in POP3 and IMAP (requires database change) Ross Poulton 2008-08-20 01:57:41 +0000
• 5040d3d243 * Large change to clean up the codebase: Decrease excess whitespace at ends of lines; Increase line-wrapping of commands to limit code to 80 columns wherever possible * Re-built 'en' locale to match some new strings * Clean up import statements somewhat Ross Poulton 2008-08-19 08:50:38 +0000
• ef25b571db Fixes #10: BUG Script URL's hard-coded to http://media.jutda.com.au; now uses MEDIA_URL. Thanks to David Clymer. Ross Poulton 2008-08-18 21:37:48 +0000
• b824a53292 Fixed #9 BUG ugettext no longer automatically imported in trunk. Ross Poulton 2008-08-18 21:34:41 +0000
• cea6394b70 Big bugfix release - addresses a number of issues introduced in recent Django updates, and other bugs in the codebase. Many thanks to David Clymer and Chris Etcp for reporting these bugs and then providing fixes. Ross Poulton 2008-08-18 21:29:31 +0000
• 4583d1c7c8 * Added locale folder and English locale. Ready for more translations :) * Minor change to models.py to allow i18n. Ross Poulton 2008-08-13 23:44:59 +0000
• 4d6859ba42 * Fix inline models in Admin * Use signals correctly (Thanks, David Clymer) Ross Poulton 2008-08-13 21:42:57 +0000
• c762313e08 * Move to newforms-admin (compatible with Django 1.0 alphas) * Changes to a few translation blocks; this is still a WIP. Ross Poulton 2008-08-11 23:24:18 +0000
• 23084499c1 * Add localisation hooks * Add VERY basic knowledgebase functions * Restructure views.py into views/*.py Ross Poulton 2008-05-21 21:16:44 +0000
• dfb821336e * Added i18n hooks, eg _() and {% trans %} tags around all helpdesk-generated text to assist with future translation efforts. I've no doubt missed a few. Also we don't have a "Change Language" view in here, unsure if this should be a helpdesk function or a function of the parent project. * Updated svn:ignore to ignore .pyc files * Added new function to replace cursor.dictfetchall() which is available in psycopg1 but not psycopg2. New function should work across other database systems, but is untested. Ross Poulton 2008-05-07 09:04:18 +0000
• ad05df8dda * Updates to bring into line with django trunk Ross Poulton 2008-04-17 05:46:55 +0000
• 18a8814a85 * Clean up API Help HTML * Add RSS feeds to base.html header Ross Poulton 2008-04-02 01:07:58 +0000
• c34a1e0974 * Add API link to footer, next to RSS Feeds Ross Poulton 2008-04-01 23:37:21 +0000
• bbcb579377 * Fixed typos in API document, added urlconf to allow easier API help access Ross Poulton 2008-04-01 23:34:24 +0000
• 7dfb38eab9 * Removed e-mail templates to the database * Added statistics views, making use of Google Charts * Added initial data fixture, to automatically create e-mail templates at install-time Ross Poulton 2008-04-01 23:26:12 +0000
• 47afa9b45b * Added RSS Feed Functionality * RSS Feed Index (/rss/) * Open tasks by User * Open tasks by User / Queue * Open tasks by Queue * All activity (based on FollowUps for now) Ross Poulton 2008-02-08 05:29:51 +0000
• d6196e540d * Minor JS bugfix to allow uploading multiple files via the web interface Ross Poulton 2008-02-08 00:48:23 +0000
• 41a3199513 * Added ability to attach files * Via e-mail (and replies) * Via web interface * Updated README with attachment detail * Other various bugfixes as they crop up Ross Poulton 2008-02-08 00:19:58 +0000
• 420e9073cf * Remove reliance on a separate form instance for API ticket creation, now using the standard TicketForm * Minor bugfixes in sending e-mails Ross Poulton 2008-02-06 22:47:46 +0000
• 2895891fb0 * Removed horrid license - moved to BSD. * Removed horrid file headers Ross Poulton 2008-02-06 04:36:07 +0000
• 4a082e0bfb * Add smart e-mail parsing - if subject contains a ticket ID, the new e-mail is added as a followup to that ticket. * Add basic code to support Google Charts in a future revision * Improved use of Queue "Update" CC. Ross Poulton 2008-02-05 23:35:40 +0000
• 224ad8722f * Add templates for escalation * E-mail owner, Queue CC and submitter on escalation Ross Poulton 2008-01-22 06:10:48 +0000
• 274b9300f4 * Fixed svn:keywords * Added escalation system that allows certain days to be excluded from escalation * New script to automatically create exclusions on user-defined days, eg easily add a years worth of saturdays & sundays to the exclusion system Ross Poulton 2008-01-22 05:54:22 +0000
• 0f3c979650 * Bugfix Ross Poulton 2008-01-21 03:51:35 +0000
• 259757f71d * Updates to README, mainly concerning licensing and media locations. Ross Poulton 2008-01-21 01:07:46 +0000
• 6ef420427d * Added support for e-maling a queue "CC" address (two options here, one for new tickets only, one for all queue activity) * Added support for e-mailing submitter when a ticket is closed * Added facility to e-mail owner when someone else acts on their ticket Ross Poulton 2008-01-21 01:02:12 +0000
• 041272ce1b * Added ability for tickets to be placed on hold Ross Poulton 2008-01-20 23:31:27 +0000
• 9c2fd9e87b * Minor on-hold improvements Ross Poulton 2008-01-16 05:00:58 +0000
• 379f68ed4b * Add ability to place a ticket on hold, stopping automatic escalation. Ross Poulton 2008-01-16 04:52:30 +0000
• 1524c37941 * Add queue-based automatic ticket escalation Ross Poulton 2008-01-16 04:38:24 +0000
• d3571d2397 * Updated license to reflect nicEdit license. Ross Poulton 2008-01-16 03:31:15 +0000
• eff97073fb * Remove dependency on markdown * Use nicEditor in 'create ticket' screens to allow HTML entry. Ross Poulton 2008-01-16 03:23:43 +0000
• 2e2176547d * Added logout link/template * Added ability for public to submit a ticket via the web if they aren't logged in * Added ability for public to view ticket via web using ticket ID & e-mail address * Added public ticket URL to e-mails * Added manager to FollowUp class to Ross Poulton 2008-01-16 00:26:24 +0000
• ab320c782b * Fix properties and add header to get_email.py Ross Poulton 2008-01-15 05:18:54 +0000
• d091ca7053 * Amended license to exclude jQuery, and included jQuery-specific license. Ross Poulton 2008-01-15 05:12:39 +0000
• c626b22f4d * Add interface for filtering mechanism - now only shows the filtering options that are being used, allowing users to add or remove more options rather than just display the lot on screen. Ross Poulton 2008-01-15 05:07:19 +0000
• 14b2c59093 * Add ability to delete tickets completely * Add model for file attachments, although currently commented out. Ross Poulton 2008-01-15 04:00:19 +0000
• 038ea15877 * General clean-up, especially for Django admin - added help_text to more fields and defined other admin options to make life easier. Ross Poulton 2008-01-15 00:20:00 +0000
• dce7731957 * Further form improvements, this time in the 'Edit Ticket' area. Ross Poulton 2008-01-15 00:02:06 +0000
• 3f7c918161 * Only e-mail users on ticket update if a comment or resolution was provided. Ross Poulton 2008-01-14 23:40:51 +0000
• 7932ace133 * Improve ticket submission form by adding help text and flagging optional fields as such * When submitting an e-mail, if a submitters e-mail is provided send them an e-mail Ross Poulton 2008-01-14 23:39:43 +0000
• 423b455fc1 Minor readme updates Ross Poulton 2008-01-14 23:12:27 +0000
• d829b1aaf6 * Added priority icons for list views * Added nice buttons for Accept/Edit/Take/etc with template Ross Poulton 2008-01-12 05:37:45 +0000
• ccb5b9fd97 * Updated license file Ross Poulton 2008-01-11 01:00:01 +0000
• ff7f718caf * Allow priority selection on submission * Display coloured background on new Priority column in lists * Allow sorting by priority in ticket list Ross Poulton 2008-01-10 05:06:47 +0000
• 8aae8564ba * Add 'modified' field to tickets - updated when the ticket or a followup is saved * Added 'Priority' ot tickets along with update code. Ross Poulton 2008-01-10 00:28:45 +0000
• 5052d40876 * Add htdocs (including jquery & nicEdit; need to sort out licensing) * Update readme to reflect htdocs usage. Ross Poulton 2008-01-08 00:02:52 +0000
• d146283259 * Only e-mail user on ticket change if there is a comment to send them. Ross Poulton 2008-01-07 20:31:56 +0000
• 977d0e0aca * Improve e-mail sending when ticket is updated or resolved Ross Poulton 2008-01-07 20:30:55 +0000
• 10158056b6 * Add README and LICENSE files * Add e-mail templates for submitter-based emails * Add send_multipart_email() to lib.py - sends HTML/plain emails * Add 'Take' link to unassigned tickets on ticket detail view * Add Description to ticket detail view * When resolving ticket, copy comment into ticket resolution * Display resolution and 'Accept & Close' link on ticket detail view * Create scripts/ folder * Added POP/IMAP details to Queue model * Added get_email.py; polls POP/IMAP boxes & creates ticket * Added keyword search functionality Ross Poulton 2008-01-07 20:22:13 +0000
• 3fccc19af8 Fix bug where opening & assigning in one go didn't work. Ross Poulton 2007-12-28 03:38:39 +0000
• 20ede72e59 Utilise markdown on ticket body descriptions. Note: Needs django.contrib.markup in the parent projects' settings.py file. Ross Poulton 2007-12-28 03:35:28 +0000
• aa343ecaa2 Fix model import Ross Poulton 2007-12-28 03:33:33 +0000
• 7ccda25867 Write a FollowUp when opening a ticket, which contains the user-submitted body of the ticket. Ross Poulton 2007-12-28 03:29:45 +0000
• ab77356cd7 * Expanded existing docstrings, added new ones * Added __unicode__ method for TicketChange. Ross Poulton 2007-12-27 01:35:34 +0000
• 5873258db4 Propset Id Ross Poulton 2007-12-27 00:33:06 +0000
• 015a7dd166 Initial import of Python files & templates Ross Poulton 2007-12-27 00:29:17 +0000