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introduce status DUPLICATE. This is somethimes useful.

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The number of the original bug can written inside the
'comment / resolution' field.
This commit is contained in:
Andreas Kotowicz 2011-02-03 12:42:51 +01:00
parent a780f51466
commit 2577d3704a
3 changed files with 11 additions and 3 deletions
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2
helpdesk/models.py
View File

@ -230,12 +230,14 @@ class Ticket(models.Model):
REOPENED_STATUS = 2
RESOLVED_STATUS = 3
CLOSED_STATUS = 4
DUPLICATE_STATUS = 5
STATUS_CHOICES = (
(OPEN_STATUS, _('Open')),
(REOPENED_STATUS, _('Reopened')),
(RESOLVED_STATUS, _('Resolved')),
(CLOSED_STATUS, _('Closed')),
(DUPLICATE_STATUS, _('Duplicate')),
)
PRIORITY_CHOICES = (

2
helpdesk/templates/helpdesk/base.html
View File

@ -41,7 +41,7 @@
<li><a href='{% url helpdesk_report_index %}'>{% trans "Stats" %}</a></li>
{% if user_saved_queries_ %}
<li><a href="#queryloadheader" id="toggle_query">Load Saved Query</a></li>
{% endif %}
{% endif %}
<li><a href='{% url logout %}'>{% trans "Logout" %}</a></li>
{% if not query %}<li><form id='searchform' method='get' action='{% url helpdesk_list %}'><input type='text' name='q' size='10' class='input' value='{% trans "Search..." %}' id='search_query' onFocus='s=document.getElementById("search_query");if (s.value == "{% trans "Search..." %}") { s.value = ""; }' title='{% trans "Enter a keyword, or a ticket number to jump straight to that ticket." %}'/><input type='hidden' name='status' value='1' /><input type='hidden' name='status' value='2' /><input type='hidden' name='status' value='3' /><input type='hidden' name='search_type' value='header' />{% csrf_token %}</form></li>{% endif %}
</ul>

10
helpdesk/templates/helpdesk/ticket.html
View File

@ -85,12 +85,14 @@
{% ifequal ticket.status 1 %}
<dd><input type='radio' name='new_status' value='1' id='st_open' checked='checked'><label for='st_open' class='active'>{% trans "Open" %}</label> &raquo;
<input type='radio' name='new_status' value='3' id='st_resolved'><label for='st_resolved'>{% trans "Resolved" %}</label> &raquo;
<input type='radio' name='new_status' value='4' id='st_closed'><label for='st_closed'>{% trans "Closed" %}</label></dd>
<input type='radio' name='new_status' value='4' id='st_closed'><label for='st_closed'>{% trans "Closed" %}</label> &raquo;
<input type='radio' name='new_status' value='5' id='st_duplicate'><label for='st_duplicate'>{% trans "Duplicate" %}</label></dd>
{% endifequal %}
{% ifequal ticket.status 2 %}
<dd><input type='radio' name='new_status' value='2' id='st_reopened' checked='checked'><label for='st_reopened' class='active'>{% trans "Reopened" %}</label> &raquo;
<input type='radio' name='new_status' value='3' id='st_resolved'><label for='st_resolved'>{% trans "Resolved" %}</label> &raquo;
<input type='radio' name='new_status' value='4' id='st_closed'><label for='st_closed'>{% trans "Closed" %}</label> </dd>
<input type='radio' name='new_status' value='4' id='st_closed'><label for='st_closed'>{% trans "Closed" %}</label> &raquo;
<input type='radio' name='new_status' value='5' id='st_duplicate'><label for='st_duplicate'>{% trans "Duplicate" %}</label></dd>
{% endifequal %}
{% ifequal ticket.status 3 %}
<dd><input type='radio' name='new_status' value='2' id='st_reopened'><label for='st_reopened'>{% trans "Reopened" %}</label> &laquo;
@ -101,6 +103,10 @@
<dd><input type='radio' name='new_status' value='2' id='st_reopened'><label for='st_reopened'>{% trans "Reopened" %}</label> &laquo;
<input type='radio' name='new_status' value='4' id='st_closed' checked='checked'><label for='st_closed'>{% trans "Closed" %}</label></dd>
{% endifequal %}
{% ifequal ticket.status 5 %}
<dd><input type='radio' name='new_status' value='2' id='st_reopened'><label for='st_reopened'>{% trans "Reopened" %}</label> &laquo;
<input type='radio' name='new_status' value='5' id='st_duplicate' checked='checked'><label for='st_duplicate'>{% trans "Duplicate" %}</label></dd>
{% endifequal %}
<dt><label for='id_public'>{% trans "Is this update public?" %}</label> <span class='form_optional'>(Optional)</span></dt>
<dd><input type='checkbox' name='public' value='1' checked='checked' /></dD>