Georg Lehner
3dcbdad638
Fix: helpdesk settings are imported as settings
2024-06-07 18:04:05 +02:00
Georg Lehner
a2f944b475
Enable attachments by default
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In order to not break existing django-helpdesk installations
upon upgrade.
2024-06-07 17:58:41 +02:00
Georg Lehner
d3553d9335
Add warning about new default to HELPDESK_ENABLE_ATTACHEMENTS
2024-06-06 16:55:53 +02:00
Georg Lehner
2d5c350f00
Add documentation for the HELPDESK_ENABLE_ATTACHMENTS setting
2024-06-06 16:42:13 +02:00
Georg Lehner
cc1b125d53
Disable email attachment processing and email saving if attachments are not enabled.
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Caution: untested
2024-06-06 15:58:27 +02:00
Georg Lehner
dd4c04945a
Add HELPDESK_ENABLE_ATTACHMENTS setting and make it show/hide attachment related UI
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Default setting is false. This is not backward compatible.
The rationale is: attachments contain most likely sensitive information.
By default they are served without access control. Currently there is
no simple feature to configure access control. To avoid unintentional
disclosure attachments should be an opt in: you have been warned.
2024-06-06 15:47:50 +02:00
Georg Lehner
887483a6d6
Remove status from ticket heading, since it is now shown in the description table
2024-06-06 00:34:28 +02:00
Georg Lehner
d7afcb6578
Reformat Resolves/Depends lists into tables. Allow adding/deleting of parent tickets
2024-06-06 00:28:36 +02:00
Georg Lehner
5b2441b994
Add list of 'parent' tickets to ticket description table
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'parent' tickets are all tickets on which the current ticket depends.
The parent tickets can only be resolved if the current tickets is closed.
This patch splits the current |Dependencies|Total time spent| table row
in two rows. The table layout is now
|Status |Total time spent|
|Depends|Resolves |
Status and Total time only have one line. Status was chosen as filler
field, because I believe it should be moved out of the title to reduce
visual distraction.
Depends and Resolve will have a variable number of lines and are closely
related.
Depends was chosen instead of "Dependencies", to indicate directly what
the listed tickets do and because it is shorter.
The commit also simplifies the wording of the tooltips and harmonizes with
the other tooltips in the same table: It indicates directly what happens
when the button is clicked (or touched!).
Notes:
- The complete row could be omitted if now Depends or Resolves exists for
a ticket. This would reduce visual distraction but was not implemented
because it could lead to misled expectations.
- No button for removing/adding parent tickets was added. If considered
important this can be added any time. Currently a user has to go to
the parent ticket and delete the dependency (easy) or remember the ticket
id/title, search for the parent and add the ticket as dependency (difficult)
2024-05-17 12:34:40 +02:00
Christopher Broderick
c77bb30035
Merge pull request #1182 from jorge-leon/graceful-datatable-errors
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Pop up a nice error message when an AJAX request fails. Closes #1179
2024-05-15 09:08:07 +01:00
Georg Lehner
95755125fb
Add datatables error message to error pop up
2024-05-14 21:46:18 +02:00
Georg Lehner
25f338cfc5
Pop up a nice error message when an AJAX request fails.
2024-05-11 16:41:01 +02:00
Christopher Broderick
d7b75087dc
Merge pull request #1181 from django-helpdesk/fix-logout
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Fix logout in Django 5 with POST action instead of GET
2024-05-09 22:22:45 +01:00
Benbb96
306a01a8b4
add login again button and reformat logged_out.html
2024-05-08 16:25:49 +02:00
Benbb96
ef5a43a3e2
remove unused import
2024-05-08 16:05:22 +02:00
Benbb96
7643e18acc
Explain login/logout redirect settings in documentation
2024-05-08 16:01:26 +02:00
Benbb96
485ac1294c
remove next_page parameter and show how to set LOGOUT_REDIRECT_URL in settings
2024-05-08 15:47:14 +02:00
Benbb96
b1316214c7
replace hardcoded path ../ to reverse_lazy URL
2024-05-07 15:50:51 +02:00
Benbb96
2d561d15c8
fix design on login/logout button when not staff
2024-05-07 15:43:12 +02:00
Benbb96
6fe5f1681f
fix logout in Django 5 with POST action instead of GET
2024-05-07 14:54:05 +02:00
Christopher Broderick
ba9935e792
Merge pull request #1178 from ilikerobots/main
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repair pre-set replies broken due to raw url parameter name mismatch
2024-05-06 15:42:12 +01:00
ilikerobots
89ab173034
update raw parameter name to match view
2024-05-03 10:38:17 +03:00
Christopher Broderick
dce3c0c73f
Merge pull request #1173 from django-helpdesk/new_release_1.2.0
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Update release number for package creation
2024-04-29 21:27:58 +01:00
Christopher Broderick
6456a1f951
Merge pull request #1161 from timthelion/view_protectors
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Add some convenient functions for protecting views in custom installations
2024-04-29 21:26:57 +01:00
Christopher Broderick
a6bb99f1e8
Merge branch 'main' into view_protectors
2024-04-29 21:25:36 +01:00
Christopher Broderick
83a8092399
Merge branch 'main' into new_release_1.2.0
2024-04-24 20:53:43 +01:00
Christopher Broderick
044cd4c50d
Update release number for package creation
2024-04-24 19:23:16 +01:00
Christopher Broderick
dba8a889a3
Merge pull request #1172 from jorge-leon/fix-public-view-and-context-help-urls
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FIX: replace hardcoded urls with Django generated ones. Fixes #1171
2024-04-24 19:05:07 +01:00
Christopher Broderick
1ddb2a271c
Merge pull request #1169 from samsplunks/signal
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Emit a signal when a ticket is updated
2024-04-24 18:18:24 +01:00
Timothy Hobbs
8f9d385e10
Merge branch 'main' into view_protectors
2024-04-23 21:29:38 +02:00
Timothy Hobbs
ebbbcdb2aa
Deprecate VALID_EXTENSIONS properly
2024-04-22 18:38:59 +02:00
Georg Lehner
c723873d83
FIX: replace hardcoded urls with Django generated ones.
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The My Tickets view generated ticket urls with a '/view' string prefix. This
is replaced by proper Django URL resolution.
The public and staff ticket view used a '../../' string prefix which brakes in
the public ticket view. They are both replaced with proper Django URL resolution.
2024-04-17 21:17:41 +02:00
Sam Splunks
750b216d66
Update docs/webhooks.rst with django signals link
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Co-authored-by: Benbb96 <Benbb96@users.noreply.github.com>
2024-04-17 14:34:47 +02:00
Sam Splunks
361ba84295
Updated signals code
2024-04-17 14:31:57 +02:00
Sam Splunks
16bb4d46f1
Update webhooks documentation
2024-04-17 14:24:15 +02:00
Sam Splunks
2f26180451
Update webhooks documentation with signals info
2024-04-17 12:20:27 +00:00
Sam Splunks
8541acd49d
Updated comment
2024-04-17 10:21:02 +00:00
Sam Splunks
2fc95d165a
new_ticket_done signal emitted through email
2024-04-17 10:19:50 +00:00
Sam Splunks
81f9226f7c
Removed unused webhooks import
2024-04-17 10:09:15 +00:00
Sam Splunks
9a6939b564
Attach send_new_ticket_webhook to the new_ticket_done signal
2024-04-17 10:02:44 +00:00
Sam Splunks
c6cad5f702
Removed unused webhooks import
2024-04-16 08:52:22 +00:00
Sam Splunks
c0ee8e0847
Use update_ticket mechanism in email.py
2024-04-16 08:49:11 +00:00
Sam Splunks
79b7ce9650
notify_followup_webhooks used in email, so moving signal triggering code
2024-04-16 08:42:03 +00:00
Sam Splunks
0e96909f43
Removed unused TichetChange import
2024-04-16 08:36:29 +00:00
Sam Splunks
08ed2a5035
Adding receiver import
2024-04-16 08:34:03 +00:00
Sam Splunks
ebb9a4d50d
Make update_ticket_done signal trigger notify_followup_webhooks
2024-04-16 08:23:06 +00:00
Sam Splunks
2499f81d4d
Add a signal when the ticket upate is done (every related instance created and updated)
2024-04-16 08:04:01 +00:00
Sam Splunks
8fffae343c
Update TicketChange creation code
2024-04-16 07:58:33 +00:00
Benbb96
9f7c18e507
Merge pull request #1167 from samsplunks/followup_queue_change
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Allow to track queue change in follow-ups
2024-04-12 15:07:26 +02:00
Sam Splunks
a775622521
Create ticket change through instance relationship
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Co-authored-by: Benbb96 <Benbb96@users.noreply.github.com>
2024-04-12 10:44:56 +02:00
