Ross Poulton
c3dd8e8be0
Add .gitignore to ignore .pyc files
2011-02-02 07:18:49 +00:00
Ross Poulton
341871d963
Show error message if login fails. Thanks to nakagumahissao for the patch which closes Google Code #151 and Github #10 .
2011-01-29 06:27:49 +00:00
Ross Poulton
2d7d3c489d
Correct handling of e-mail attachments where the name is encoded in rfc2231. Thanks to Sergey Kirillov for the patch, which closes Google Code issue #154 and Github issue #11 .
2011-01-29 06:25:53 +00:00
Ross Poulton
8f15febe23
Fix decoding of plain text emails in non-utf8 encodings such as koi8-r. Thanks to Sergey Kirillov for the patch, which fixes Github issue #9 and Google Code issue #150 .
2011-01-29 06:22:18 +00:00
Ross Poulton
b68bd73d07
Fix IE hang when addint multiple files to a ticket. Fixes Google Code issue #133 ; Github issue #7 . Thanks to Google Code user 'dswoods' for the patch.
2011-01-29 06:12:38 +00:00
Ross Poulton
bd89c1c7de
i18n: add the "verbose_name" option to ForeignKey fields, enabling them to be translated. Fixes issue #156 on google Code, #12 on GitHub. Thanks to the Google Code contributor for the patch.
2011-01-29 06:10:12 +00:00
Ross Poulton
0d4ceb477a
Add 'attachments' folder as expected from the documentation.
2011-01-29 06:06:21 +00:00
Ross Poulton
97886abc76
Add ability for FollowUp records to be edited by staff. Closes Google Code issue #131 ; Github issue #5 . Thanks to Google user 'alecs.box' for the patch.
2011-01-29 06:02:03 +00:00
Ross Poulton
4cb84ed4fb
Add Spanish translation. Fixes Google code issue #134 & github issue #4 . Thanks to Google user 'rodpin'.
2011-01-29 05:56:21 +00:00
Ross Poulton
46d8e6284e
Fix to prevent tickets being escalated too soon. Thanks to Walter Doekes for the patch. (Google Code #148 ; Github #8 )
2011-01-29 05:52:24 +00:00
Ross Poulton
e49ba97b8c
Add MANIFEST.in to cause templates & media to be included in package.
2011-01-29 05:43:50 +00:00
Ross Poulton
f6d522017c
Add note re: using pip to download & install
2011-01-26 00:37:52 +00:00
Ross Poulton
cb367fc601
Simple shell script to build django-helpdesk and send to pypi.
2011-01-26 00:35:01 +00:00
Ross Poulton
ef01618177
Add setup.py to enable project to be installed with distutils et al
2011-01-26 00:04:19 +00:00
Ross Poulton
3801d86238
Add blurb re: renaming from Jutda Helpdesk
2011-01-25 23:10:30 +00:00
Ross Poulton
7654de9d28
Change references to Jutda Helpdesk to django-helpdesk as that should
...
be the real name for this project IMHO.
2011-01-25 23:08:41 +00:00
Ross Poulton
53327eb66a
Moved all project files under a "helpdesk" directory. Should make it easier to use setup.py / pypi / whatever in the future.
2011-01-25 23:02:00 +00:00
Ross Poulton
af7c9cb797
Issue #146 : Wrong jQuery filename in public templates. Thanks, bruno.braga.
2010-09-04 06:59:28 +00:00
Ross Poulton
514f37bcb8
Fix issue #145 : syntax errors in translation commands in deletion templates. Thanks to william88 for the bug report.
2010-09-04 06:57:28 +00:00
Ross Poulton
305bd2769a
Fix issue #135 : Error when updating multiple tickets.
2010-09-04 06:47:55 +00:00
Ross Poulton
1db70b2804
CSRF updates for Django 1.1+. Thanks to 'litchfield4' for the patch.
2010-07-16 07:53:43 +00:00
Ross Poulton
8fb32a33bc
Fixes Issue #142 - invalid pagination URLs. Thanks to Walter Doekes for
...
the patch.
2010-07-16 07:51:33 +00:00
Ross Poulton
f51eabeae8
Fixes issue #141 - infinite loop for IMAP after
...
certain return codes.
Thanks to Walter Doekes for the patch.
2010-07-16 07:50:08 +00:00
Ross Poulton
c892699744
Fix bug caused by issue #129 - ticket followup titles being set incorrectly.
...
Thanks to Lukeman for the fix. Closes Issue #130 .
2010-01-31 02:13:44 +00:00
Ross Poulton
d77d962332
Issue #102 - couldn't delete TicketCC's. Thanks to Lukeman for the patch.
2010-01-26 00:01:22 +00:00
Ross Poulton
776f125542
Fix issue #129 - can not 'unassign' tickets. Thanks to
...
lukeman for the patch.
2010-01-25 23:59:16 +00:00
Ross Poulton
dfc2a2f768
Fix indentationerror caused by the fix for Issue #126 .
2010-01-20 20:00:16 +00:00
Ross Poulton
f3d0bed5a6
Issue #128 : If queue name has a dash in it, email imported failed. Thanks
...
to enix.org for the patch.
2010-01-20 07:59:47 +00:00
Ross Poulton
f990da3a56
Issue #127 : Add German Translation. Thank you to openinformation.org for
...
providing this translation.
Note that the Russian & English language files have also had minor updates
by the 'makemessages' & 'compilemessages' commands.
2010-01-20 07:49:27 +00:00
Ross Poulton
a02f398dca
Issue #126 reported by Kestutis Gustaitis - reports didn't run with
...
translation applied.
2010-01-20 07:42:32 +00:00
Ross Poulton
2a67f37577
Issue #125 : If you have no tickets, the reports throw a 500 server error. This
...
patch removes the report links when there's no tickets in the system.
Thanks to Kestutis Gustaitis for the bug report.
2009-12-23 11:47:50 +00:00
Ross Poulton
e15a2e3316
Issue #119 Update Russian translation with patch from Alex Yakovlev.
...
English file was also out of date which has been updated by the
'makemessages' command.
2009-12-16 09:28:19 +00:00
Ross Poulton
acc3f691b5
Issue #121 : Formatting fix for e-mail subject. Thanks to Andreas Kotowicz for
...
the report.
2009-12-16 08:43:40 +00:00
Ross Poulton
2db9b0f432
Issue #123 : Charts don't show when there's a large volume of data due to
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Google constraints.
2009-12-16 08:33:22 +00:00
Ross Poulton
4d5713cd11
Fixes Issue #122 - infinite loop when most recent ticket was opened in
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December. Thanks to Chris Vigelius for the bug report.
2009-12-16 08:30:50 +00:00
Ross Poulton
b535acbb8f
Issue #113 : When clicking a queue name on the dashboard, show only open
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tickets by default. Thanks to Andreas Kotowicz for the suggestion.
2009-10-13 10:32:02 +00:00
Ross Poulton
2705880f82
Fixes Issue #117 thanks to hgeerts. Corrects usage of blocktrans tag,
...
and properly concatenates strings together in models.py
2009-10-13 10:28:42 +00:00
Ross Poulton
ea1610e837
Issue #118 : Incorrect handling of Locales on e-mail templates
2009-10-13 10:25:24 +00:00
Ross Poulton
f418e97efc
Issue #13 Add Tags to tickets
...
Patch courtesy of david@zettazebra.com , adds the ability to add tags to
tickets if django-tagging is installed and in use. If django-tagging isn't
being used, no change is visible to the user.
2009-09-09 09:11:05 +00:00
Ross Poulton
f419d8e2d0
Issue #102
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Add rudimentary CC: functionality on tickets, controlled by staff users. CC's
can be e-mail addresses or users, who will receive copies of all emails sent
to the Submitter. This is a work in progress.
2009-09-09 08:47:48 +00:00
Ross Poulton
a9d5bb67a3
Issue #104 : Add CHANGELOG file
2009-09-09 08:42:50 +00:00
Ross Poulton
78cd9c1878
Fixes issue #105 : Email template issues.
2009-08-27 10:23:44 +00:00
Ross Poulton
1e7125fb8d
Implement suggestion from Issue #103 : Show SVN revision in the footer
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for logged-in users.
Thanks to Andreas Kotowicz for the suggestion.
2009-08-25 22:40:42 +00:00
Ross Poulton
c866af467a
Upgrade to jQuery 1.3.2 and jQuery UI 1.7.2.
...
Thank you to @lukeman for this update.
2009-08-25 22:28:31 +00:00
Ross Poulton
2c723e85bb
Fixes issue #100 : Non-ASCII characters in HTML email caused an exception
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to be thrown when importing emails.
2009-08-22 06:30:09 +00:00
Ross Poulton
dc5ea4306a
Fix issue #98 : If a user hadn't set their "Tickets per Page", pagination
...
caused issues.
Thanks to dswoods for this patch.
2009-08-22 06:29:30 +00:00
Ross Poulton
3bf161800c
Issue #99 : E-mail templates are inconsistent.
2009-08-22 06:27:53 +00:00
Ross Poulton
81591fdb40
Fix issue #97 and issue #79 :
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* Errors with invalid page number for paginaton code
* Comment / Resolution not always saved.
2009-08-18 12:12:35 +00:00
Ross Poulton
b492bd5bd2
Issue #90 : Users can receive multiple e-mails.
...
If an e-mail address is used in the 'Queue CC' set up and then that
e-mail address is used as a submitter for a ticket, they received two
emails. Worse, if that user was ALSO the 'assigned to' person for that
ticket, they got THREE emails!
This fix will ensure a particular email goes to an address only once.
Thanks to Andreas Kotowicz for this patch.
2009-08-11 09:02:48 +00:00
Ross Poulton
06fe35e944
Fix issue #78 : Sending mail to a closed ticket does NOT reopen the ticket
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This has now changed, emailing a closed ticket changes it to 'Reopened'.
Thanks to mdornseif for the suggestion.
2009-08-11 08:51:54 +00:00
