a520e380f0
fix ticket list (sorting and status querystring)
2012-05-11 17:15:46 +02:00
9f0e07f5e6
Add Django 1.4 support - remove old feeds import (no longer required) and add Timezone support. Fixes #135 .
2012-05-11 17:02:55 +10:00
1363ba3ce1
fix ticket update with no due date set
2012-05-08 14:36:13 +02:00
89b8267d84
Fix RSS feeds for post-Django 1.2. Closes #129 .
2012-04-25 17:55:38 +10:00
4fb9ab0617
Fixes #122 - avoid exception when taking ticket.
2012-04-11 17:48:39 +10:00
321a9aef2d
Add setting HELPDESK_SHOW_KB_ON_HOMEPAGE to show KnowledgeBase
...
categories on the homepage.
Bumped version number.
2012-03-02 09:28:54 +11:00
230f94f6aa
Merge pull request #108 from kratorius/fix-query-filtering
...
Sanity checks against input for ticket search
2012-01-23 15:16:56 -08:00
7e72f3d8ea
Merge pull request #106 from yekibud/master
...
adding global queue email settings for get_mail and HELPDESK_KB_ENABLED_STAFF; added ticket due date
2012-01-23 15:15:44 -08:00
17e6122fca
Merge pull request #104 from kratorius/csrf-api-fix
...
Exclude API calls from CSRF middleware.
2012-01-23 15:00:05 -08:00
1a4c6520a6
added due_date migration and added to edit ticket form
2012-01-20 15:03:07 -08:00
949179ec2e
adding HELPDESK_STAFF_ONLY_TICKET_OWNERS and HELPDESK_STAFF_ONLY_TICKET_CC settings
2012-01-17 13:40:44 -08:00
119b951086
Sanity checks against input for ticket search
...
Currently input parameters within the ticket search view are not
validated, thus (manually) altering the parameters in the query string
issues a 500. This patch attempts to solve this problem, reverting to
the default query when the situation can't be recovered.
2012-01-17 13:14:21 +01:00
dc76854667
Exclude API calls from CSRF middleware.
...
Starting from django 1.2, the CSRF middleware is enabled by
default. However, API calls require parameters passing by POST
requests but they cannot be served as they can't contain a CSRF
token.
This patch removes the CSRF middleware from API requests.
2012-01-15 11:38:28 +01:00
23a7f399d1
Save resolution when closing the ticket
2012-01-12 18:21:25 +01:00
533fdc8c2a
Merge branch 'kotowicz-master', manually merging conflicts in these files:
...
helpdesk/lib.py
helpdesk/templates/helpdesk/ticket_desc_table.html
helpdesk/views/staff.py
2012-01-11 09:18:05 +00:00
b79bb6ac10
fix /reports/usermonth/ & /reports/queuemonth/ errors
...
- indexing was wrong
- wrong first month label was used.
2011-12-08 16:49:17 +01:00
1e6fa7a92d
add option to 'hide empty queues' in dashboard overview.
...
code to show empty queue is from b7df9b9495
2011-12-02 12:54:06 +01:00
505a171b61
working on dashboard:
...
- clarify what the individual dashboard ticket lists mean.
- add 'tickets submitted by you' list.
- add possiblity for custom welcome message (HELPDESK_CUSTOM_WELCOME).
2011-11-29 14:08:08 +01:00
b73d7df064
add option 'HELPDESK_CREATE_TICKET_HIDE_ASSIGNED_TO' to hide the 'case owner' on create_view if necessary.
2011-11-28 15:17:54 +01:00
c79ba8de01
uncomment previously commented code which takes care of unassiging a ticket.
2011-11-28 14:49:37 +01:00
eaf78115d2
send user back to the same page before changing the display language.
2011-11-27 09:43:51 +01:00
5a92dafbdc
new option: 'HELPDESK_FOOTER_SHOW_CHANGE_LANGUAGE_LINK'
...
If activated, a 'change language' link will be shown in the footer.
You need to add this line to your 'urlpatterns' variable in your
urls.py file:
(r'^i18n/', include('django.conf.urls.i18n'))
2011-11-27 09:26:56 +01:00
1c3a7a8a7b
add option 'HELPDESK_SHOW_CHANGE_PASSWORD' so that local users find a link to change their password.
...
(needs django-registration https://bitbucket.org/ubernostrum/django-registration/ ).
2011-11-24 13:30:45 +01:00
4b0b628724
hide "log in" button on '/helpdesk/login/' page.
...
modify "log in" redirect if possbible, so that user lands on same ticket (instead of dashboard) after login.
2011-11-23 19:56:36 +01:00
cb34b1933a
make django-helpdesk more customizable + bug fixes:
...
- look at settings.py for all new options regarding customization.
- settings can be accessed inside the templates via the new
templatetag 'load_helpdesk_settings'
- allow editing of personal followups, but only if followup does not
contain any ticketchanges - otherwise this information is lost after
the editing.
- add 'delete' link to attachments
- link to list of closed tickets in queue overview
- add 'closed & resolved' section to dashboard
- hide 'pre-set reply' box if no pre-set replies are found.
- use 'SelectDateWidget' for custom DateField
- fix how we update followups so that attachments don't get deleted
- fix bug where resolution emails contained the solution 'None'
- fix stats crashing bug
- fix locale bug
2011-11-19 09:34:07 +01:00
ab84017dd5
more fixes on templated mail and safe context
2011-11-09 16:37:37 +01:00
08efeb1fc9
fixing month index error in reports
...
month has to span from 0 to 11 not 1 to 12
2011-11-08 17:57:26 +01:00
85bf169025
fixed the "take" link when viewing a ticket to create a proper follow up
2011-09-05 20:40:53 +02:00
dcec449939
small fixes and translation
2011-09-01 13:01:03 +02:00
e73f45e4f6
Added ability to turn of KB (my business doesn't need it)
2011-06-09 11:24:33 -04:00
cc4ea9a4f8
Add filtering by Date range. Allow users to filter stats screens by saved queries (closes GH-58)
2011-05-13 08:02:59 +10:00
afea90b2d2
Bugfix - typo in views/staff.py
2011-05-12 09:01:35 +10:00
ac95f9d893
Overhaul reporting: remove custom SQL commands for compatibility reasons. Code is MUCh simpler now. Also allows user to specify a saved search query via GET paramater - need to add links to this, as it lets them filter charts - very useful\!
2011-05-11 20:07:46 +10:00
8b6fbd8965
Add ticket dependency so you can't resolve a ticket until it's dependents are resolved. Addresses GH-43
2011-05-10 19:27:11 +10:00
c3a4c4c8ba
Add capability for users to delete their saved queries.
2011-05-06 16:55:52 +10:00
9175203fb1
Migrate charts to jqPlot. Needs a bit of clean-up, especially separating out date & non-date reports.
2011-05-02 22:32:51 +00:00
c9e68a05a7
When a logged-in user hits the public ticket view, redirect them to the staff view.
2011-05-02 22:31:30 +00:00
592ec09916
If a ticket hasn't been resolved, ensure that public users can still resolve it. Fixes GH-51, thanks to kotowicz.
2011-04-28 20:23:16 +10:00
5278634a76
Fixes GH-54: Stats crash without open tickets. This should have already been caught, so this patch fixes it and adds another sanity check at report runtime.
2011-04-19 21:36:20 +00:00
e691708e73
temporary fix for bug https://github.com/rossp/django-helpdesk/issues/#issue/22
2011-02-08 22:19:17 +01:00
37de73b2a2
Rename categories to kb_categories
2011-02-06 17:51:25 -05:00
000f53ad4c
Merge remote branch 'upstream/master'
2011-02-06 17:49:36 -05:00
594be07b26
check if queue id is given for new ticket. this is useful if
...
you want to provide a link for the appropriate queue.
2011-02-06 19:17:55 +01:00
7e84935853
Fix issue when user does not have yet settings
2011-02-03 19:40:15 -05:00
a780f51466
sort list of users by username - makes it easier to find the person you
...
are looking for.
2011-02-03 12:21:01 +01:00
af3b1f1c75
templatetag for saved queries:
...
I'm using user_saved_queries_ in base.html so that we can distinguish it
from 'user_saved_queries' in 'views.staff.ticket_list'
2011-02-03 11:19:46 +01:00
0694fe1e2c
first take on bug https://github.com/rossp/django-helpdesk/issues#issue/19 :
...
add div to hold list of queries
show 'load saved query' in header if 'user_saved_queries' is present
modified 'dashboard' and 'view_ticket' so that they return 'user_saved_queries'
2011-02-02 13:50:03 +01:00
97886abc76
Add ability for FollowUp records to be edited by staff. Closes Google Code issue #131 ; Github issue #5 . Thanks to Google user 'alecs.box' for the patch.
2011-01-29 06:02:03 +00:00
7654de9d28
Change references to Jutda Helpdesk to django-helpdesk as that should
...
be the real name for this project IMHO.
2011-01-25 23:08:41 +00:00
53327eb66a
Moved all project files under a "helpdesk" directory. Should make it easier to use setup.py / pypi / whatever in the future.
2011-01-25 23:02:00 +00:00
