Ross Poulton
321a9aef2d
Add setting HELPDESK_SHOW_KB_ON_HOMEPAGE to show KnowledgeBase
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categories on the homepage.
Bumped version number.
2012-03-02 09:28:54 +11:00
Ross Poulton
7e72f3d8ea
Merge pull request #106 from yekibud/master
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adding global queue email settings for get_mail and HELPDESK_KB_ENABLED_STAFF; added ticket due date
2012-01-23 15:15:44 -08:00
tschmidt
949179ec2e
adding HELPDESK_STAFF_ONLY_TICKET_OWNERS and HELPDESK_STAFF_ONLY_TICKET_CC settings
2012-01-17 13:40:44 -08:00
tschmidt
eb74f807d8
added QUEUE_EMAIL_BOX_SSL
2012-01-16 17:36:24 -08:00
tschmidt
164a9f44bb
added global queue default email settings
2012-01-16 17:01:47 -08:00
tschmidt
537d403d99
added HELPDESK_KB_ENABLED_STAFF
2012-01-16 16:42:16 -08:00
Ivan Giuliani
3ec88e4658
Add italian in the list of available languages
2012-01-11 20:44:03 +01:00
Andreas Kotowicz
1e6fa7a92d
add option to 'hide empty queues' in dashboard overview.
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code to show empty queue is from b7df9b9495
2011-12-02 12:54:06 +01:00
Andreas Kotowicz
505a171b61
working on dashboard:
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- clarify what the individual dashboard ticket lists mean.
- add 'tickets submitted by you' list.
- add possiblity for custom welcome message (HELPDESK_CUSTOM_WELCOME).
2011-11-29 14:08:08 +01:00
Andreas Kotowicz
b73d7df064
add option 'HELPDESK_CREATE_TICKET_HIDE_ASSIGNED_TO' to hide the 'case owner' on create_view if necessary.
2011-11-28 15:17:54 +01:00
Andreas Kotowicz
5a92dafbdc
new option: 'HELPDESK_FOOTER_SHOW_CHANGE_LANGUAGE_LINK'
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If activated, a 'change language' link will be shown in the footer.
You need to add this line to your 'urlpatterns' variable in your
urls.py file:
(r'^i18n/', include('django.conf.urls.i18n'))
2011-11-27 09:26:56 +01:00
Andreas Kotowicz
1c3a7a8a7b
add option 'HELPDESK_SHOW_CHANGE_PASSWORD' so that local users find a link to change their password.
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(needs django-registration https://bitbucket.org/ubernostrum/django-registration/ ).
2011-11-24 13:30:45 +01:00
Andreas Kotowicz
45620f96d0
new setting: HELPDESK_PREPEND_ORG_NAME
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customize helpdesk name on a few pages, i.e., your organization, so that users
know that they came to the right page.
2011-11-23 20:12:27 +01:00
Andreas Kotowicz
f897d5bcb4
add option to override default look of followups - this is work in progress.
2011-11-21 20:04:05 +01:00
Andreas Kotowicz
d5164e96c4
add possibility to translate ticket comments using jquery & google translate.
2011-11-21 17:39:13 +01:00
Andreas Kotowicz
cb34b1933a
make django-helpdesk more customizable + bug fixes:
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- look at settings.py for all new options regarding customization.
- settings can be accessed inside the templates via the new
templatetag 'load_helpdesk_settings'
- allow editing of personal followups, but only if followup does not
contain any ticketchanges - otherwise this information is lost after
the editing.
- add 'delete' link to attachments
- link to list of closed tickets in queue overview
- add 'closed & resolved' section to dashboard
- hide 'pre-set reply' box if no pre-set replies are found.
- use 'SelectDateWidget' for custom DateField
- fix how we update followups so that attachments don't get deleted
- fix bug where resolution emails contained the solution 'None'
- fix stats crashing bug
- fix locale bug
2011-11-19 09:34:07 +01:00
Joshua Jonah
e73f45e4f6
Added ability to turn of KB (my business doesn't need it)
2011-06-09 11:24:33 -04:00
Ross Poulton
b3c53f1bc8
Addresses issue 20: when creating a new user, the signal that creates a UserSettings entry now creates some default settings. These are driven by settings.py so can be overridden per-install.
2011-02-02 08:15:49 +00:00
Ross Poulton
7654de9d28
Change references to Jutda Helpdesk to django-helpdesk as that should
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be the real name for this project IMHO.
2011-01-25 23:08:41 +00:00
Ross Poulton
53327eb66a
Moved all project files under a "helpdesk" directory. Should make it easier to use setup.py / pypi / whatever in the future.
2011-01-25 23:02:00 +00:00
