Commit Graph

2509 Commits

Author SHA1 Message Date
Sam Splunks
ed6aa132f3 timedelta seconds property is limited to 86400 2024-02-13 10:31:06 +00:00
Sam Splunks
ab8bd7637d Adding comment header according to documentation header 2024-02-13 09:30:21 +00:00
Sam Splunks
cd77ac7a9d Update FollowUp time calculation method 2024-02-13 09:27:12 +00:00
Sam Splunks
13e42f1956 Document HELPDESK_FOLLOWUP_TIME_SPENT_AUTO setting 2024-02-13 09:06:58 +00:00
Sam Splunks
f7e3a2b8aa Automatic absolute time_spent calculation for ticket FollowUp 2024-02-13 08:59:48 +00:00
Christopher Broderick
f379bbe80e
Merge pull request #1157 from samsplunks/main
Allow new ticket statuses configuration in settings
2024-02-07 22:21:39 +00:00
Sam Splunks
bfb58a1ccf
Documenting HELPDESK_TICKET_STATUS_CHOICES_FLOW setting 2024-02-05 11:54:25 +01:00
Sam Splunks
40ef247844
Handle "no label" for status id case (shouldn't happen) 2024-02-05 11:39:45 +01:00
Sam Splunks
c7a9a1ab54
Removed ticket new status logic from templates 2024-02-05 11:34:56 +01:00
Sam Splunks
8b53ef9505
Passing ticket status flow logic to Ticket model 2024-02-05 10:58:42 +01:00
Sam Splunks
6498126b87
Forgot {% endif %} line while pasting code 2024-02-02 16:20:08 +01:00
Sam Splunks
302769e59c
Merge branch 'main' into main 2024-02-02 16:08:33 +01:00
Sam Splunks
827c0b7ed3
Update public ticket view with new settings statuses logic 2024-02-02 15:40:08 +01:00
Sam Splunks
71047e1fac
Allow new settings statuses in "Respond to this ticket" status changes 2024-02-02 15:32:12 +01:00
Sam Splunks
ec49ac07bb
Update settings.rst with explicit settings for STATUS_CHOICES 2024-02-02 12:11:17 +01:00
Christopher Broderick
4e08586e3a
Merge pull request #1156 from Ste-KNY/main
Implement Custom delete_queryset Method in QueueAdmin to Resolve Django 1062 Error
2024-02-01 21:06:31 +00:00
Sam Splunks
2ff266a612
Fixed pairing parenthesis 2024-02-01 16:28:26 +01:00
Sam Splunks
c9628e3234
Documentation text editing 2024-02-01 16:23:18 +01:00
Sam Splunks
06dab282b9
Documentation for STATUS_CHOICES customization 2024-02-01 16:16:39 +01:00
Sam Splunks
3e6e39fc39
Fixing missing capitalized Q_OPEN_STATUSES variable 2024-02-01 15:43:56 +01:00
Sam Splunks
ab2c2f79a4
Allow Tickets status choices customization 2024-02-01 15:38:02 +01:00
Ste-KNY
aaafe397c1 Implement Custom delete_queryset Method in QueueAdmin to Resolve Django 1062 Error 2024-01-31 14:13:25 +01:00
Christopher Broderick
147151a271
Merge pull request #1153 from samsplunks/main
Customization of Ticket PRIORITY_CHOICES in project settings
2024-01-24 11:48:07 +00:00
Sam Splunks
d0cb8a8165
Update docs/settings.rst with matching priority ids
Co-authored-by: Benbb96 <Benbb96@users.noreply.github.com>
2024-01-24 11:41:47 +01:00
Sam Splunks
229a73a8c1
Update settings.rst with example for Ticket priority choices 2024-01-24 11:14:05 +01:00
Sam Splunks
1bf92a82c4
Removed unused gettext import 2024-01-24 10:59:51 +01:00
Sam Splunks
7501e7fcd7
Update settings documentation for Ticket PRIORITY_CHOICES customization 2024-01-24 10:58:41 +01:00
Sam Splunks
3e791d98fa Explicit property naming 2024-01-22 14:39:53 +00:00
Sam Splunks
3537ec7447 Customization of Ticket PRIORITY_CHOICES in project settings 2024-01-22 14:30:44 +00:00
Christopher Broderick
a50065e768
Merge pull request #1152 from timthelion/user-tickets-custom-fields
User tickets custom fields
2024-01-17 22:38:55 +00:00
Christopher Broderick
f6f60a5c1c
Merge branch 'main' into user-tickets-custom-fields 2024-01-17 22:36:40 +00:00
Christopher Broderick
04f35dd4ce
Merge pull request #1150 from timthelion/webhooks-4
Fix custom field sending in new ticket webhook
2024-01-17 22:35:51 +00:00
Timothy Hobbs
c9f742227e Include custom fields in user tickets api endpoint 2024-01-16 22:19:32 +00:00
Timothy Hobbs
b0977a44d0 Remove debug output code from tests 2024-01-04 00:16:47 +00:00
Timothy Hobbs
7aa7f0eca2 Fix custom field sending in new ticket webhook 2023-12-27 19:39:12 +00:00
Christopher Broderick
82653806c4
Merge pull request #1147 from timthelion/webhooks-3
Fixes for my-tickets view and public ticket view
2023-12-06 22:12:20 +00:00
Christopher Broderick
7027aa24db
Merge branch 'main' into webhooks-3 2023-12-05 21:54:33 +00:00
Christopher Broderick
c138047128
Merge pull request #1146 from timthelion/webhooks-2
Webhooks
2023-12-05 21:53:15 +00:00
Timothy Hobbs
7a4210df50 my_tickets.html: Trans tags 2023-12-04 23:42:49 +00:00
Timothy Hobbs
9b17dc3cbd More formatting fixes on ticket view page 2023-12-04 23:38:28 +00:00
Timothy Hobbs
4432802562 Fix css for showing ticket followups 2023-12-04 23:38:28 +00:00
Timothy Hobbs
83994d07d7 Fix updating tickets when opened from my-tickets view 2023-12-04 23:38:28 +00:00
Timothy Hobbs
27f295098c Improve webhook env var handling & docs 2023-12-04 23:37:31 +00:00
Christopher Broderick
c959c24b96
Merge branch 'main' into webhooks-2 2023-12-04 08:42:58 +00:00
Christopher Broderick
9db89e6714
Merge pull request #1145 from timthelion/webhooks-1
API: Actually send out emails when creating followups via the API
2023-12-04 07:57:36 +00:00
Timothy Hobbs
04bbb27b24 Fix mistake in if chaining 2023-12-03 00:34:29 +00:00
Timothy Hobbs
e708281dcd Implement webhooks. Fixes #264 2023-12-02 20:57:21 +00:00
Timothy Hobbs
5e1fb838cb Do the full update ticket flow when followups are posted from the API 2023-12-02 18:10:41 +00:00
Timothy Hobbs
9526ca9820 Do the full update ticket flow when followups are posted from the API 2023-11-30 11:40:11 +01:00
Christopher Broderick
a638a34db9
Merge pull request #1144 from django-helpdesk/new_release_version
Update setup.py with next release version number.
2023-11-29 15:48:22 +00:00