Commit Graph

2129 Commits

Author SHA1 Message Date
787a727ecf Fix issue #32: Public view for queues with a hyphen in the slug
caused an error. Thanks to simeonf.
2008-12-10 09:27:07 +00:00
37c6197859 * Add ability to modify email ignore list via Admin 2008-12-02 20:47:49 +00:00
5ff9025cc8 * Fix issues #30 and #31:
* Dashboard doesn't show "You have no tickets assigned to you." incorrectly
  * get_email  is smarter about "RE:" and "FW:" to prevent double-ups.
2008-11-18 04:30:34 +00:00
25e978f68c * Bugfix on previous 2008-11-18 01:47:53 +00:00
065e7e9eb0 * Issue #24: Add ability to localise queues so that the templates used
by those queues are in languages that differ from the installation 
  langugage. 

  To utilise this, call your templates 'zz:templatename' where 'zz' is the 
  language code and 'templatename' is the name used by the Helpdesk when 
  sending e-mails.

  Thanks to Paul Boehm for the submission.
2008-11-18 01:43:50 +00:00
d5d692db45 * Fixed issue #25 - unknown charsets on incoming email caused problems. This
fix causes multiple charsets to be used in decoding to avoid this problem. 
  Thank you to Paul Boehm for the patch.
2008-11-18 00:24:37 +00:00
77f3e71bd9 * Fixed issue #29, thank you to Jason Nolen for reporting it. Prior
versions of Python used a different name for base64 functions, so 
  a wrapper has been added to lib.py to enable both old- and new-
  style functions to be used.
2008-11-18 00:14:36 +00:00
3361e08458 * Fixes issue #26, thanks to Paul Boehm. User settings could be
duplicated in some circumstances.
2008-11-18 00:03:12 +00:00
988a4db198 * Issue #23 - 'verbose' option on create_escalation_exclusions
caused issues with some other installed Django apps. Thank you
  to Paul Boehm.
2008-11-18 00:00:36 +00:00
4a70c7bb1f Thanks to Paul Boehm, this patch changes Admin links to use a
settings-driven URI rather than assuming /admin/. Resolves
issue #22
2008-11-17 23:51:09 +00:00
f52fb79e79 * Fixed Issue #18 (Thanks autonomouse). Editing an assigned ticket
caused it to become unassigned.
2008-11-17 23:43:23 +00:00
8948bc1a0a * Fixed issue #27 (e-mails not deleted)
* Fixed issue #28 (add quick delete link to dashboard)
2008-11-09 05:34:51 +00:00
e05bd28f8b * Remove excess slash in media urls. Note thta MEDIA_URL now needs to
finish in a slash.
2008-10-28 10:29:47 +00:00
115b2fbc7c Bugfixes courtesy of Paul Boehm:
* list_display_links in admin.py changed to list
* Followup view threw errors with attachments. Fixed.
2008-10-28 10:24:59 +00:00
6e79f73e04 * Added russian translation (Issue # 14). Thanks to Artiom Diomin. 2008-10-26 00:46:41 +00:00
c0f3e6b772 * Update English locale file after recent changes 2008-10-24 22:57:38 +00:00
c97a255155 * Enlarged Chart sizes to allow more data to be displayed
* Added superuser 'System settings' page with links to admin
* Added ability to ignore e-mail addresses (using wildcards) from the e-mail parser
* Added link to ignore email address from ticket details page (for superusers only)
* Cleaned up report output by styling text & labels in the same way as tables in other views
* Cleaned up dashboard lists to show text in place of tickets if no tickets are found
* Added ability to sort in reverse order

NOTE: REQUIRES A 'syncdb' TO CREATE THE EMAIL-IGNORE TABLES. No other DB changes were made.
2008-10-24 22:52:34 +00:00
5914e98d43 * Use markdown on knowledgebase pages
* KB item 'last updated' only gets set on a new item
* Allow linking to /tickets/submit/?queue=slug to pre-populate the 'Queue' folder
2008-10-07 06:52:52 +00:00
3f8fc2cd68 * Added force_insert and force_update parameters to model save() overrides (as per Django rev 8670)
* Added 'UserSettings' model to provide a user profile system independent of existing Django user profiles, for two reasons:  1) Avoids users having to update settings.py and 2) Allows jutda-helpdesk to integrate with websites who already use a User Profile
* Settings added in this revision allow a user to control e-mail alerts, and to determine whether they see the dashboard or ticket list at login.
* New 'Settings' link in page footer for signed-in users
* Logout now takes you to the Helpdesk homepage
* Fixed file attachment bug in management/commands/get_email.py which seemed to have been un-done (fixes issue # 4.

Jutda-helpdesk is now compatible with Django 1.0!
2008-09-09 08:32:01 +00:00
a162d77d70 * Create new help page for comment template context variables
( see /help/context/; also linked from comment form)
* Refactor API help page to share template with context help
* Allow a limited number of Ticket & Queue model fields to be 
  accessible in comments, as per 'Help' page.
* New function in lib.py to build a dict of 'safe' fields from 
  ticket & queue, to prevent the power of the Django model API 
  from exposing things like passwords (imagine if a user typed
  a comment containing {{ ticket.queue.email_box_password }} !!!!
* When accessing the ticket list with no filter params (eg by 
  clicking on the "Tickets" button in the menu), the default 
  search is for tickets that aren't closed, rather than showing
  all tickets.
* Updated English locale with changed message strings.
2008-08-29 09:11:02 +00:00
0068eccbf4 Big checkin that adds a number of features and makes some changes:
* Updated jQuery to 1.2.6
* Add jQuery UI 1.6b for interface effects as needed
    * 'Smoothness' theme from ThemeRoller.com added.
* Clean up 'Filter' dialog on Ticket List, long way to go still.
    * Uses tabs to save a query or load a saved query
    * Lots of misuse of space here, can be cleaned up somewhat still.
* Add ability for users to save filters/queries
    * Saved queries can be shared, so other users can use them
    * Users can run saved queries instead of re-filtering
    * Filter mechanism in Ticket List had to be reworked significantly
* Merged 3rd party licenses into LICENSE.3RDPARTY
* Updated messages files for EN locale

To update, ensure you run './manage.py syncdb' to add the SavedSearch
table.
2008-08-28 09:06:24 +00:00
5f9b85fbbf * Fixes issue #6 BUG 'queuemonth' and 'usermonth' reports did not work in
sqlite. Thanks to David Clymer for the patch.
2008-08-20 10:43:46 +00:00
b5cdea2fab * Fix a few indenting issues
* Fix #11: BUG Port number in POP3 isn't used
* Fix #11: ENHANCEMENT Use SSL in POP3 and IMAP (requires database change)
2008-08-20 01:57:41 +00:00
5040d3d243 * Large change to clean up the codebase: Decrease excess whitespace at ends
of lines; Increase line-wrapping of commands to limit code to 80 columns 
  wherever possible
* Re-built 'en' locale to match some new strings
* Clean up import statements somewhat
2008-08-19 08:50:38 +00:00
ef25b571db Fixes #10: BUG Script URL's hard-coded to http://media.jutda.com.au; now
uses MEDIA_URL. Thanks to David Clymer.
2008-08-18 21:37:48 +00:00
b824a53292 Fixed #9 BUG ugettext no longer automatically imported in trunk. 2008-08-18 21:34:41 +00:00
cea6394b70 Big bugfix release - addresses a number of issues introduced in recent Django
updates, and other bugs in the codebase. Many thanks to David Clymer and
Chris Etcp for reporting these bugs and then providing fixes.

Tickets closed:

#3: BUG E-Mail Script Incompatible with Python 2.5
#4: BUG Failure on empty attachments
#5: ENHANCEMENT Run scripts as command extensions [Backwards Compatible]
#7: BUG Cannot view tickets when not logged in
#8: BUG Overly broad error handling

Note that #5 is backwards-incompatible, as you need to change any CRON or 
scheduler entries for the 'get_email.py', 'escalate_tickets.py' or 
'create_escalation_exclusions.py' scripts. See the README file for the new 
commands.
2008-08-18 21:29:31 +00:00
4583d1c7c8 * Added locale folder and English locale. Ready for more translations :)
* Minor change to models.py to allow i18n.
2008-08-13 23:44:59 +00:00
4d6859ba42 * Fix inline models in Admin
* Use signals correctly
(Thanks, David Clymer)
2008-08-13 21:42:57 +00:00
c762313e08 * Move to newforms-admin (compatible with Django 1.0 alphas)
* Changes to a few translation blocks; this is still a WIP.
2008-08-11 23:24:18 +00:00
23084499c1 * Add localisation hooks
* Add VERY basic knowledgebase functions
* Restructure views.py into views/*.py
2008-05-21 21:16:44 +00:00
dfb821336e * Added i18n hooks, eg _() and {% trans %} tags around all helpdesk-generated
text to assist with future translation efforts. I've no doubt missed a few.
  Also we don't have a "Change Language" view in here, unsure if this should
  be a helpdesk function or a function of the parent project.
* Updated svn:ignore to ignore .pyc files
* Added new function to replace cursor.dictfetchall() which is available in
  psycopg1 but not psycopg2. New function should work across other database
  systems, but is untested.
2008-05-07 09:04:18 +00:00
ad05df8dda * Updates to bring into line with django trunk 2008-04-17 05:46:55 +00:00
18a8814a85 * Clean up API Help HTML
* Add RSS feeds to base.html header
2008-04-02 01:07:58 +00:00
c34a1e0974 * Add API link to footer, next to RSS Feeds 2008-04-01 23:37:21 +00:00
bbcb579377 * Fixed typos in API document, added urlconf to allow easier API help access 2008-04-01 23:34:24 +00:00
7dfb38eab9 * Removed e-mail templates to the database
* Added statistics views, making use of Google Charts
* Added initial data fixture, to automatically create e-mail templates
  at install-time
2008-04-01 23:26:12 +00:00
47afa9b45b * Added RSS Feed Functionality
* RSS Feed Index (/rss/)
   * Open tasks by User
   * Open tasks by User / Queue
   * Open tasks by Queue
   * All activity (based on FollowUps for now)
2008-02-08 05:29:51 +00:00
d6196e540d * Minor JS bugfix to allow uploading multiple files via the web interface 2008-02-08 00:48:23 +00:00
41a3199513 * Added ability to attach files
* Via e-mail (and replies)
   * Via web interface
* Updated README with attachment detail
* Other various bugfixes as they crop up
2008-02-08 00:19:58 +00:00
420e9073cf * Remove reliance on a separate form instance for API ticket creation, now
using the standard TicketForm
* Minor bugfixes in sending e-mails
2008-02-06 22:47:46 +00:00
2895891fb0 * Removed horrid license - moved to BSD.
* Removed horrid file headers

* Added API - Mostly untested at this stage. Works via HTTP POST.
* Added API documentation
2008-02-06 04:36:07 +00:00
4a082e0bfb * Add smart e-mail parsing - if subject contains a ticket ID, the new e-mail
is added as a followup to that ticket.
* Add basic code to support Google Charts in a future revision
* Improved use of Queue "Update" CC.
2008-02-05 23:35:40 +00:00
224ad8722f * Add templates for escalation
* E-mail owner, Queue CC and submitter on escalation
2008-01-22 06:10:48 +00:00
274b9300f4 * Fixed svn:keywords
* Added escalation system that allows certain days to be excluded from escalation
* New script to automatically create exclusions on user-defined days, eg easily add a years worth of saturdays & sundays to the exclusion system
2008-01-22 05:54:22 +00:00
0f3c979650 * Bugfix 2008-01-21 03:51:35 +00:00
259757f71d * Updates to README, mainly concerning licensing and media locations. 2008-01-21 01:07:46 +00:00
6ef420427d * Added support for e-maling a queue "CC" address (two options here, one for new tickets only, one for all queue activity)
* Added support for e-mailing submitter when a ticket is closed
* Added facility to e-mail owner when someone else acts on their ticket
2008-01-21 01:02:12 +00:00
041272ce1b * Added ability for tickets to be placed on hold 2008-01-20 23:31:27 +00:00
9c2fd9e87b * Minor on-hold improvements 2008-01-16 05:00:58 +00:00