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Author	SHA1	Message	Date
Sam Splunks	f4ab7a5226	Refactored time_spent calculation queue exclusions to reflect queue changes over time	2024-04-09 13:25:35 +00:00
Sam Splunks	e372f4447b	Adding test_update_ticket_queue test	2024-04-09 12:18:43 +00:00
Sam Splunks	e526c21aef	Update ticket queue foreign key id	2024-04-09 12:05:32 +00:00
Sam Splunks	33b3216d38	Merge branch 'django-helpdesk:main' into followup_queue_change	2024-04-09 12:01:12 +02:00
Christopher Broderick	c893d9b7d7	Merge pull request #1166 from samsplunks/main ... test_time_spent_auto.py cleanup	2024-04-08 20:49:57 +01:00
Sam Splunks	bb4e05ba39	Removed unused Queue model import	2024-04-08 12:43:11 +00:00
Sam Splunks	42be32b17b	Allow to track queue change in follow-ups	2024-04-08 12:33:23 +00:00
Sam Splunks	e439acd626	Removed helpdesk_settings USE_TZ	2024-04-08 08:41:27 +00:00
Sam Splunks	27bafa847c	Removed old comment	2024-04-08 08:39:27 +00:00
Sam Splunks	09f504fa3e	Removing unnecessary followup saves	2024-04-08 08:37:00 +00:00
Sam Splunks	210b7b13f8	Removing unused test Client	2024-04-08 08:31:58 +00:00
Christopher Broderick	c9ca97516a	Merge pull request #1164 from samsplunks/main ... Test set for automatic time tracking of follow-ups	2024-03-29 15:26:23 +00:00
Sam Splunks	b99514f585	Removed useless USE_TZ	2024-03-27 16:27:32 +00:00
Sam Splunks	f5bff3af4e	Clearing some settings at the end of test	2024-03-27 16:22:14 +00:00
Sam Splunks	57ad29f46b	Removed useless setting	2024-03-27 16:20:22 +00:00
Sam Splunks	c16d189104	Testing queues exclusion	2024-03-27 16:19:33 +00:00
Sam Splunks	5e0df47a4f	Adding status exclusion test	2024-03-27 16:15:15 +00:00
Sam Splunks	e3a745f81a	Testing holidays	2024-03-27 16:04:30 +00:00
Sam Splunks	acecc41ec8	Using MIDNIGHT constant instead of number	2024-03-27 15:59:25 +00:00
Sam Splunks	1d8fc2ad42	Opening hours tests and bug fix	2024-03-27 15:56:55 +00:00
Sam Splunks	3be5bbed44	Removed begining of next test	2024-03-27 14:32:56 +00:00
Sam Splunks	f0fb8039ef	Adding USE_TZ = True to comply with 32bits tests	2024-03-27 14:30:56 +00:00
Sam Splunks	d6b37f1c11	Updating time_spent test with multiple follow-ups at multiple time intervals	2024-03-27 14:20:34 +00:00
Sam Splunks	f4bde19511	Fixing a bug to differentiate between 23:59:59 and 24:00:00 end times	2024-03-27 14:19:15 +00:00
Sam Splunks	cf81e0d452	Update simple follow-up time spent calculation	2024-03-26 11:54:23 +00:00
Sam Splunks	0e718a696d	Merge branch 'django-helpdesk:main' into main	2024-03-26 12:49:46 +01:00
Christopher Broderick	b00afd368d	Merge pull request #1165 from django-helpdesk/fix/make-demo-and-docs ... Fix `make rundemo` and Documentation files	2024-03-17 15:14:29 +00:00
Benbb96	ed1fd8c1f1	docs: 📝 hamronize all docs files (fix indent, code blocks, links, and some wording)	2024-03-12 12:50:16 +01:00
Benbb96	4b096a3010	docs: 📝 fix formatting errors in demo README.rst	2024-03-12 12:50:05 +01:00
Benbb96	cc74b82dee	docs: 📝 Update README.rst with better explanations and formatting + fix broken link	2024-03-12 12:49:58 +01:00
Benbb96	ceb137eb97	chore: 🙈 add .venv folder to gitignore	2024-03-12 12:49:50 +01:00
Benbb96	21799ba142	Revert "Set an absolute path to get the module recognized when running from root folder" ... This reverts commit c2276ce7e1.	2024-03-12 12:49:26 +01:00
Timothy Hobbs	128a465d44	Enabling filtering of tickets by status in API	2024-03-02 00:28:00 +01:00
Sam Splunks	0be6282bfe	Basic auto time_spent calculation test	2024-02-27 14:49:18 +00:00
Sam Splunks	3bfa0cd8c8	Documen,ting testing a single file set of tests	2024-02-27 09:58:15 +00:00
Christopher Broderick	ed321159fe	Merge pull request #1159 from samsplunks/main ... Time tracking features	2024-02-27 03:18:24 +00:00
Timothy Hobbs	50b5069399	Add documentation for new redirect gates for views	2024-02-26 20:31:37 +01:00
Timothy Hobbs	9a353bf4a5	You can now turn off file attachment filtering, fixes #1162	2024-02-26 19:34:35 +01:00
Sam Splunks	6724e29e28	Fixed holidays exclusion format in documentation	2024-02-21 15:36:21 +01:00
Timothy Hobbs	b1b83cd593	Add some convenient functions for protecting views in custom installations	2024-02-18 16:01:44 +01:00
Sam Splunks	7a7a39d567	Extracting previous ticket status from latest follow-up with new_status set	2024-02-15 16:16:24 +00:00
Sam Splunks	5482d7b6df	Adding year to HELPDESK_FOLLOWUP_TIME_SPENT_EXCLUDE_HOLIDAYS dates	2024-02-15 15:42:29 +00:00
Sam Splunks	ae7c8c7aea	Raise ImproperlyConfigured if HELPDESK_FOLLOWUP_TIME_SPENT_OPENING_HOURS is out of (0, 23.9999) boundary values	2024-02-15 15:24:55 +00:00
Sam Splunks	02e333cf52	Precise selection of previous status	2024-02-15 09:55:57 +00:00
Sam Splunks	ae89d182a9	Removed duplicate format_time_spent function definition	2024-02-15 09:30:02 +00:00
Sam Splunks	cec1035c2d	Return precisely 86400 seconds for a full day	2024-02-15 09:18:36 +00:00
Sam Splunks	99b49e3f39	Refactoring earliest and latest follow-up time selection logic, also allows for time_spent recalculation if unset	2024-02-15 09:08:25 +00:00
Sam Splunks	b1759520d8	Merge exclusion conditions for time_spent calculation	2024-02-14 14:52:23 +00:00
Sam Splunks	b3cbfdbe09	Added HELPDESK_FOLLOWUP_TIME_SPENT_EXCLUDE_QUEUES setting	2024-02-14 13:36:46 +00:00
Sam Splunks	7e65e3d367	Renamed setting to HELPDESK_FOLLOWUP_TIME_SPENT_EXCLUDE_STATUSES	2024-02-14 13:23:15 +00:00