2002-09-16 19:02:45 +02:00
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<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN">
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2002-08-07 16:28:04 +02:00
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<html>
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<head>
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2002-12-28 16:38:03 +01:00
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2002-09-16 19:02:45 +02:00
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<meta http-equiv="Content-Language" content="en-us">
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2002-12-28 16:38:03 +01:00
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2002-09-16 19:02:45 +02:00
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<meta http-equiv="Content-Type"
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content="text/html; charset=windows-1252">
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2002-12-28 16:38:03 +01:00
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2002-09-16 19:02:45 +02:00
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<meta name="GENERATOR" content="Microsoft FrontPage 5.0">
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2002-12-28 16:38:03 +01:00
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2002-09-16 19:02:45 +02:00
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<meta name="ProgId" content="FrontPage.Editor.Document">
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<title>Support</title>
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2002-12-28 16:38:03 +01:00
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2002-09-16 19:02:45 +02:00
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<meta name="Microsoft Theme" content="none">
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2002-08-07 16:28:04 +02:00
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</head>
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2002-09-16 19:02:45 +02:00
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<body>
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2002-12-28 16:38:03 +01:00
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2002-09-16 19:02:45 +02:00
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<table border="0" cellpadding="0" cellspacing="0"
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style="border-collapse: collapse;" width="100%" id="AutoNumber1"
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bgcolor="#400169" height="90">
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2002-12-28 16:38:03 +01:00
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<tbody>
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<tr>
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<td width="100%">
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<h1 align="center"><font color="#ffffff">Shorewall Support<img
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src="images/obrasinf.gif" alt="" width="90" height="90" align="middle">
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</font></h1>
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</td>
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</tr>
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</tbody>
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2002-08-22 23:33:54 +02:00
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</table>
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2002-12-28 16:38:03 +01:00
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<p> <br>
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<span style="font-weight: 400;"></span></p>
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<h2><big><font color="#ff0000"><b>I don't look at problems sent to me directly
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but I try to spend some amount of time each day responding to problems
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posted on the Shorewall mailing list.</b></font></big></h2>
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<h2 align="center"><big><font color="#ff0000"><b>-Tom</b></font></big></h2>
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<h2>Before Reporting a Problem</h2>
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<h3>T<b>here are a number of sources for problem solution information. Please
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try these before you post.</b></h3>
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<h3> </h3>
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<h3> </h3>
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2002-08-22 23:33:54 +02:00
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<ul>
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2002-12-28 16:38:03 +01:00
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<li>
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<h3><b>The <a href="FAQ.htm">FAQ</a> has solutions to more than 20 common
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problems.</b></h3>
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</li>
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2002-08-22 23:33:54 +02:00
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</ul>
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2002-12-28 16:38:03 +01:00
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<h3> </h3>
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<ul>
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<li>
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<h3><b>The <a href="troubleshoot.htm">Troubleshooting</a> Information
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contains a number of tips to help you solve common problems.</b></h3>
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</li>
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</ul>
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<h3> </h3>
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<ul>
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<li>
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<h3><b>The <a href="errata.htm"> Errata</a> has links to download
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updated components.</b></h3>
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</li>
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</ul>
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<h3> </h3>
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<ul>
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<li>
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<h3><b>The Mailing List Archives search facility can locate posts
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about similar problems:</b></h3>
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</li>
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</ul>
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<h2> </h2>
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<h2>Mailing List Archive Search</h2>
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<form method="post" action="http://www.shorewall.net/cgi-bin/htsearch">
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<p> <font size="-1"> Match:
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2002-12-04 01:02:25 +01:00
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2002-09-30 20:11:25 +02:00
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<select name="method">
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<option value="and">All </option>
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<option value="or">Any </option>
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<option value="boolean">Boolean </option>
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</select>
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2002-12-28 16:38:03 +01:00
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Format:
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2002-09-30 20:11:25 +02:00
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<select name="format">
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<option value="builtin-long">Long </option>
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<option value="builtin-short">Short </option>
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</select>
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2002-12-28 16:38:03 +01:00
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Sort by:
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2002-09-30 20:11:25 +02:00
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<select name="sort">
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<option value="score">Score </option>
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<option value="time">Time </option>
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<option value="title">Title </option>
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<option value="revscore">Reverse Score </option>
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<option value="revtime">Reverse Time </option>
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<option value="revtitle">Reverse Title </option>
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</select>
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2002-12-28 16:38:03 +01:00
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</font> <input type="hidden" name="config"
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value="htdig"> <input type="hidden" name="restrict"
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value="[http://www.shorewall.net/pipermail/.*]"> <input type="hidden"
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name="exclude" value=""> <br>
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2002-12-28 16:38:03 +01:00
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Search: <input type="text" size="30" name="words"
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value=""> <input type="submit" value="Search"> </p>
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</form>
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<h2>Problem Reporting Guidelines</h2>
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<i>"Let me see if I can translate your message into a real-world example.<2E>
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It would be like saying that you have three rooms at home, and when you
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walk into one of the rooms, you detect this strange smell.<2E> Can anyone tell
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you what that strange smell is?<br>
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<br>
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Now, all of us could do some wonderful guessing as to the smell and even
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what's causing it.<2E> You would be absolutely amazed at the range and variety
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of smells we could come up with.<2E> Even more amazing is that all of the explanations
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for the smells would be completely plausible."<br>
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</i><br>
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<div align="center"><EFBFBD><EFBFBD> - Russell Mosemann<br>
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</div>
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<br>
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<h3> </h3>
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2002-11-24 21:12:22 +01:00
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<ul>
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2002-12-28 16:38:03 +01:00
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<li>
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<h3><b>When reporting a problem, give as much information as you can.
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Reports that say "I tried XYZ and it didn't work" are not at all helpful.</b></h3>
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</li>
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2002-08-22 23:33:54 +02:00
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</ul>
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2002-12-28 16:38:03 +01:00
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<h3> </h3>
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<ul>
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<li>
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<h3><b>Please don't describe your environment and then ask us to send
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you custom configuration files. We're here to answer your
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questions but we can't do your job for you.</b></h3>
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</li>
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</ul>
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<h3> </h3>
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<ul>
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<li>
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<h3><b>Do you see any "Shorewall" messages in /var/log/messages
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when you exercise the function that is giving you problems?</b></h3>
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</li>
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</ul>
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<h3> </h3>
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<ul>
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<li>
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<h3><b>Have you looked at the packet flow with a tool like tcpdump
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to try to understand what is going on?</b></h3>
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</li>
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</ul>
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<h3> </h3>
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<ul>
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<li>
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<h3><b>Have you tried using the diagnostic capabilities of the
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application that isn't working? For example, if "ssh" isn't able
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to connect, using the "-v" option gives you a lot of valuable diagnostic
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information.</b></h3>
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</li>
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</ul>
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<h3> </h3>
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<ul>
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<li>
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<h3><b>Please include any of the Shorewall configuration files (especially
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the /etc/shorewall/hosts file if you have modified that file)
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that you think are relevant.</b></h3>
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</li>
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<li>
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<h3><b>If an error occurs when you try to "shorewall start", include
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a trace (See the <a href="troubleshoot.htm">Troubleshooting</a> section
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for instructions).</b></h3>
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</li>
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</ul>
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<h3> </h3>
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<ul>
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<li>
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<h3><b>The list server limits posts to 120kb so don't post GIFs of
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your network layout, etc to the Mailing List -- your post
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will be rejected.</b></h3>
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</li>
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</ul>
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<h3> </h3>
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<h2>Please post in plain text</h2>
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<blockquote>
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<h3><b> While the list server here at shorewall.net accepts and distributes
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HTML posts, a growing number of MTAs serving list subscribers are rejecting
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this HTML list traffic. At least one MTA has gone so far as to blacklist
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shorewall.net "for continuous abuse"!!</b></h3>
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<h3><b> I think that blocking all HTML is a rather draconian way to control
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spam and that the unltimate loser here is not the spammers but the list subscribers
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whose MTAs are bouncing all shorewall.net mail. Nevertheless, all of you can
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help by restricting your list posts to plain text.</b></h3>
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<h3><b> And as a bonus, subscribers who use email clients like pine and
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mutt will be able to read your plain text posts whereas they are most likely
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simply ignoring your HTML posts.</b></h3>
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<h3><b> A final bonus for the use of HTML is that it cuts down the size
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of messages by a large percentage -- that is important when the same message
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must be sent 500 times over the slow DSL line connecting the list server
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to the internet.</b> </h3>
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</blockquote>
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<h2>Where to Send your Problem Report or to Ask for Help</h2>
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2002-12-04 01:02:25 +01:00
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2002-12-28 16:38:03 +01:00
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<h3></h3>
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<blockquote>
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<h4>If you run Shorewall under Bering -- <span
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style="font-weight: 400;">please post your question or problem
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to the <a href="mailto:leaf-user@lists.sourceforge.net">LEAF Users mailing
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list</a>.</span></h4>
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<p>Otherwise, please post your question or problem to the <a
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href="mailto:shorewall-users@shorewall.net">Shorewall users mailing list.</a></p>
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</blockquote>
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<p align="center"><big><font color="#ff0000"><b></b></font></big></p>
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2002-09-16 19:02:45 +02:00
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<p>To Subscribe to the mailing list go to <a
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2002-12-28 16:38:03 +01:00
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href="http://www.shorewall.net/mailman/listinfo/shorewall-users">http://www.shorewall.net/mailman/listinfo/shorewall-users</a>
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.</p>
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<p align="left"><font size="2">Last Updated 12/27/2002 - Tom Eastep</font></p>
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2002-09-16 19:02:45 +02:00
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<p align="left"><font face="Trebuchet MS"><a href="copyright.htm"> <font
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2002-11-24 21:12:22 +01:00
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size="2">Copyright</font> <20> <font size="2">2001, 2002 Thomas M. Eastep.</font></a></font><br>
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2002-12-28 16:38:03 +01:00
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</p>
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2002-12-04 01:02:25 +01:00
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2002-12-28 16:38:03 +01:00
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2002-08-22 23:33:54 +02:00
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2002-09-16 19:02:45 +02:00
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