2002-09-16 19:13:10 +02:00
|
|
|
|
<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN">
|
2002-08-13 22:45:21 +02:00
|
|
|
|
<html>
|
|
|
|
|
|
<head>
|
2002-12-28 16:38:03 +01:00
|
|
|
|
|
2002-12-29 19:23:07 +01:00
|
|
|
|
|
2002-09-16 19:13:10 +02:00
|
|
|
|
<meta http-equiv="Content-Language" content="en-us">
|
2002-12-28 16:38:03 +01:00
|
|
|
|
|
2002-12-29 19:23:07 +01:00
|
|
|
|
|
2002-09-16 19:13:10 +02:00
|
|
|
|
<meta http-equiv="Content-Type"
|
|
|
|
|
|
content="text/html; charset=windows-1252">
|
2002-12-28 16:38:03 +01:00
|
|
|
|
|
2002-12-29 19:23:07 +01:00
|
|
|
|
|
2002-09-16 19:13:10 +02:00
|
|
|
|
<meta name="GENERATOR" content="Microsoft FrontPage 5.0">
|
2002-12-28 16:38:03 +01:00
|
|
|
|
|
2002-12-29 19:23:07 +01:00
|
|
|
|
|
2002-09-16 19:13:10 +02:00
|
|
|
|
<meta name="ProgId" content="FrontPage.Editor.Document">
|
|
|
|
|
|
<title>Support</title>
|
2002-12-28 16:38:03 +01:00
|
|
|
|
|
|
|
|
|
|
|
2002-12-29 19:23:07 +01:00
|
|
|
|
|
2002-09-16 19:13:10 +02:00
|
|
|
|
<meta name="Microsoft Theme" content="none">
|
2002-08-13 22:45:21 +02:00
|
|
|
|
</head>
|
2002-09-16 19:13:10 +02:00
|
|
|
|
<body>
|
2002-12-29 19:23:07 +01:00
|
|
|
|
|
2002-09-16 19:13:10 +02:00
|
|
|
|
<table border="0" cellpadding="0" cellspacing="0"
|
|
|
|
|
|
style="border-collapse: collapse;" width="100%" id="AutoNumber1"
|
|
|
|
|
|
bgcolor="#400169" height="90">
|
2002-12-29 19:23:07 +01:00
|
|
|
|
<tbody>
|
|
|
|
|
|
<tr>
|
|
|
|
|
|
<td width="100%">
|
2002-12-28 16:38:03 +01:00
|
|
|
|
|
2002-12-29 19:23:07 +01:00
|
|
|
|
|
2002-12-28 16:38:03 +01:00
|
|
|
|
<h1 align="center"><font color="#ffffff">Shorewall Support<img
|
|
|
|
|
|
src="images/obrasinf.gif" alt="" width="90" height="90" align="middle">
|
2002-12-29 19:23:07 +01:00
|
|
|
|
</font></h1>
|
|
|
|
|
|
</td>
|
|
|
|
|
|
</tr>
|
2002-12-28 16:38:03 +01:00
|
|
|
|
|
2002-12-29 19:23:07 +01:00
|
|
|
|
|
|
|
|
|
|
</tbody>
|
2002-08-22 23:21:41 +02:00
|
|
|
|
</table>
|
2002-12-29 19:23:07 +01:00
|
|
|
|
|
2002-12-28 16:38:03 +01:00
|
|
|
|
<p> <br>
|
2002-12-29 19:23:07 +01:00
|
|
|
|
<span style="font-weight: 400;"></span></p>
|
|
|
|
|
|
|
2002-12-28 16:38:03 +01:00
|
|
|
|
<h2><big><font color="#ff0000"><b>I don't look at problems sent to me directly
|
2002-12-29 19:23:07 +01:00
|
|
|
|
but I try to spend some amount of time each day responding to
|
|
|
|
|
|
problems posted on the Shorewall mailing list.</b></font></big></h2>
|
|
|
|
|
|
|
2002-12-28 16:38:03 +01:00
|
|
|
|
<h2 align="center"><big><font color="#ff0000"><b>-Tom</b></font></big></h2>
|
2002-12-29 19:23:07 +01:00
|
|
|
|
|
2002-12-28 16:38:03 +01:00
|
|
|
|
<h2>Before Reporting a Problem</h2>
|
2002-12-29 19:23:07 +01:00
|
|
|
|
|
2002-12-28 16:38:03 +01:00
|
|
|
|
<h3>T<b>here are a number of sources for problem solution information. Please
|
2002-12-29 19:23:07 +01:00
|
|
|
|
try these before you post.</b></h3>
|
|
|
|
|
|
|
2002-12-28 16:38:03 +01:00
|
|
|
|
<h3> </h3>
|
2002-12-29 19:23:07 +01:00
|
|
|
|
|
2002-12-28 16:38:03 +01:00
|
|
|
|
<h3> </h3>
|
2002-12-29 19:23:07 +01:00
|
|
|
|
|
2002-08-13 22:45:21 +02:00
|
|
|
|
<ul>
|
2002-12-29 19:23:07 +01:00
|
|
|
|
<li>
|
2002-12-28 16:38:03 +01:00
|
|
|
|
<h3><b>The <a href="FAQ.htm">FAQ</a> has solutions to more than 20 common
|
2002-12-29 19:23:07 +01:00
|
|
|
|
problems.</b></h3>
|
|
|
|
|
|
</li>
|
|
|
|
|
|
|
2002-08-13 22:45:21 +02:00
|
|
|
|
</ul>
|
2002-12-29 19:23:07 +01:00
|
|
|
|
|
2002-12-28 16:38:03 +01:00
|
|
|
|
<h3> </h3>
|
2002-12-29 19:23:07 +01:00
|
|
|
|
|
2002-12-28 16:38:03 +01:00
|
|
|
|
<ul>
|
2002-12-29 19:23:07 +01:00
|
|
|
|
<li>
|
2002-12-28 16:38:03 +01:00
|
|
|
|
<h3><b>The <a href="troubleshoot.htm">Troubleshooting</a> Information
|
2002-12-29 19:23:07 +01:00
|
|
|
|
contains a number of tips to help you solve common problems.</b></h3>
|
|
|
|
|
|
</li>
|
|
|
|
|
|
|
2002-12-28 16:38:03 +01:00
|
|
|
|
</ul>
|
2002-12-29 19:23:07 +01:00
|
|
|
|
|
2002-12-28 16:38:03 +01:00
|
|
|
|
<h3> </h3>
|
2002-12-29 19:23:07 +01:00
|
|
|
|
|
2002-12-28 16:38:03 +01:00
|
|
|
|
<ul>
|
2002-12-29 19:23:07 +01:00
|
|
|
|
<li>
|
2002-12-28 16:38:03 +01:00
|
|
|
|
<h3><b>The <a href="errata.htm"> Errata</a> has links to download
|
2002-12-29 19:23:07 +01:00
|
|
|
|
updated components.</b></h3>
|
|
|
|
|
|
</li>
|
|
|
|
|
|
|
2002-12-28 16:38:03 +01:00
|
|
|
|
</ul>
|
2002-12-29 19:23:07 +01:00
|
|
|
|
|
2002-12-28 16:38:03 +01:00
|
|
|
|
<h3> </h3>
|
2002-12-29 19:23:07 +01:00
|
|
|
|
|
2002-12-28 16:38:03 +01:00
|
|
|
|
<ul>
|
2002-12-29 19:23:07 +01:00
|
|
|
|
<li>
|
2002-12-28 16:38:03 +01:00
|
|
|
|
<h3><b>The Mailing List Archives search facility can locate posts
|
|
|
|
|
|
about similar problems:</b></h3>
|
2002-12-29 19:23:07 +01:00
|
|
|
|
</li>
|
|
|
|
|
|
|
2002-12-28 16:38:03 +01:00
|
|
|
|
</ul>
|
2002-12-29 19:23:07 +01:00
|
|
|
|
|
2002-12-28 16:38:03 +01:00
|
|
|
|
<h2> </h2>
|
2002-12-29 19:23:07 +01:00
|
|
|
|
|
2002-12-28 16:38:03 +01:00
|
|
|
|
<h2>Mailing List Archive Search</h2>
|
2002-12-29 19:23:07 +01:00
|
|
|
|
|
2002-11-24 21:08:19 +01:00
|
|
|
|
<form method="post" action="http://www.shorewall.net/cgi-bin/htsearch">
|
2002-12-29 19:23:07 +01:00
|
|
|
|
|
2002-12-28 16:38:03 +01:00
|
|
|
|
<p> <font size="-1"> Match:
|
2002-12-29 19:23:07 +01:00
|
|
|
|
|
2002-09-29 23:42:38 +02:00
|
|
|
|
<select name="method">
|
|
|
|
|
|
<option value="and">All </option>
|
|
|
|
|
|
<option value="or">Any </option>
|
|
|
|
|
|
<option value="boolean">Boolean </option>
|
|
|
|
|
|
</select>
|
2002-12-29 19:23:07 +01:00
|
|
|
|
Format:
|
|
|
|
|
|
|
2002-09-29 23:42:38 +02:00
|
|
|
|
<select name="format">
|
|
|
|
|
|
<option value="builtin-long">Long </option>
|
|
|
|
|
|
<option value="builtin-short">Short </option>
|
|
|
|
|
|
</select>
|
2002-12-29 19:23:07 +01:00
|
|
|
|
Sort by:
|
|
|
|
|
|
|
2002-09-29 23:42:38 +02:00
|
|
|
|
<select name="sort">
|
|
|
|
|
|
<option value="score">Score </option>
|
|
|
|
|
|
<option value="time">Time </option>
|
|
|
|
|
|
<option value="title">Title </option>
|
|
|
|
|
|
<option value="revscore">Reverse Score </option>
|
|
|
|
|
|
<option value="revtime">Reverse Time </option>
|
|
|
|
|
|
<option value="revtitle">Reverse Title </option>
|
|
|
|
|
|
</select>
|
2002-12-29 19:23:07 +01:00
|
|
|
|
</font> <input type="hidden" name="config"
|
2002-12-28 16:38:03 +01:00
|
|
|
|
value="htdig"> <input type="hidden" name="restrict"
|
2002-09-16 19:13:10 +02:00
|
|
|
|
value="[http://www.shorewall.net/pipermail/.*]"> <input type="hidden"
|
|
|
|
|
|
name="exclude" value=""> <br>
|
2002-12-29 19:23:07 +01:00
|
|
|
|
Search: <input type="text" size="30" name="words"
|
2002-12-28 16:38:03 +01:00
|
|
|
|
value=""> <input type="submit" value="Search"> </p>
|
2002-12-29 19:23:07 +01:00
|
|
|
|
</form>
|
|
|
|
|
|
|
2002-12-28 16:38:03 +01:00
|
|
|
|
<h2>Problem Reporting Guidelines</h2>
|
2002-12-29 19:23:07 +01:00
|
|
|
|
<i>"Let me see if I can translate your message into a real-world example.<2E>
|
|
|
|
|
|
It would be like saying that you have three rooms at home, and when you
|
2002-12-28 16:38:03 +01:00
|
|
|
|
walk into one of the rooms, you detect this strange smell.<2E> Can anyone tell
|
|
|
|
|
|
you what that strange smell is?<br>
|
2002-12-29 19:23:07 +01:00
|
|
|
|
<br>
|
|
|
|
|
|
Now, all of us could do some wonderful guessing as to the smell and even
|
|
|
|
|
|
what's causing it.<2E> You would be absolutely amazed at the range and variety
|
|
|
|
|
|
of smells we could come up with.<2E> Even more amazing is that all of the
|
|
|
|
|
|
explanations for the smells would be completely plausible."<br>
|
|
|
|
|
|
</i><br>
|
|
|
|
|
|
|
2002-12-28 16:38:03 +01:00
|
|
|
|
<div align="center"><EFBFBD><EFBFBD> - Russell Mosemann<br>
|
2002-12-29 19:23:07 +01:00
|
|
|
|
</div>
|
|
|
|
|
|
<br>
|
|
|
|
|
|
|
2002-12-28 16:38:03 +01:00
|
|
|
|
<h3> </h3>
|
2002-12-29 19:23:07 +01:00
|
|
|
|
|
2002-12-28 16:38:03 +01:00
|
|
|
|
<ul>
|
2002-12-29 19:23:07 +01:00
|
|
|
|
<li>
|
2002-12-28 16:38:03 +01:00
|
|
|
|
<h3><b>When reporting a problem, give as much information as you can.
|
|
|
|
|
|
Reports that say "I tried XYZ and it didn't work" are not at all helpful.</b></h3>
|
2002-12-29 19:23:07 +01:00
|
|
|
|
</li>
|
|
|
|
|
|
|
2002-12-28 16:38:03 +01:00
|
|
|
|
</ul>
|
2002-12-29 19:23:07 +01:00
|
|
|
|
|
2002-12-28 16:38:03 +01:00
|
|
|
|
<h3> </h3>
|
2002-12-29 19:23:07 +01:00
|
|
|
|
|
2002-12-28 16:38:03 +01:00
|
|
|
|
<ul>
|
2002-12-29 19:23:07 +01:00
|
|
|
|
<li>
|
2002-12-28 16:38:03 +01:00
|
|
|
|
<h3><b>Please don't describe your environment and then ask us to send
|
|
|
|
|
|
you custom configuration files. We're here to answer your
|
|
|
|
|
|
questions but we can't do your job for you.</b></h3>
|
2002-12-29 19:23:07 +01:00
|
|
|
|
</li>
|
|
|
|
|
|
|
2002-12-28 16:38:03 +01:00
|
|
|
|
</ul>
|
2002-12-29 19:23:07 +01:00
|
|
|
|
|
2002-12-28 16:38:03 +01:00
|
|
|
|
<h3> </h3>
|
2002-12-29 19:23:07 +01:00
|
|
|
|
|
2002-12-28 16:38:03 +01:00
|
|
|
|
<ul>
|
2002-12-29 19:23:07 +01:00
|
|
|
|
<li>
|
2002-12-28 16:38:03 +01:00
|
|
|
|
<h3><b>Do you see any "Shorewall" messages in /var/log/messages
|
|
|
|
|
|
when you exercise the function that is giving you problems?</b></h3>
|
2002-12-29 19:23:07 +01:00
|
|
|
|
</li>
|
|
|
|
|
|
|
2002-12-28 16:38:03 +01:00
|
|
|
|
</ul>
|
2002-12-29 19:23:07 +01:00
|
|
|
|
|
2002-12-28 16:38:03 +01:00
|
|
|
|
<h3> </h3>
|
2002-12-29 19:23:07 +01:00
|
|
|
|
|
2002-12-28 16:38:03 +01:00
|
|
|
|
<ul>
|
2002-12-29 19:23:07 +01:00
|
|
|
|
<li>
|
2002-12-28 16:38:03 +01:00
|
|
|
|
<h3><b>Have you looked at the packet flow with a tool like tcpdump
|
|
|
|
|
|
to try to understand what is going on?</b></h3>
|
2002-12-29 19:23:07 +01:00
|
|
|
|
</li>
|
|
|
|
|
|
|
2002-12-28 16:38:03 +01:00
|
|
|
|
</ul>
|
2002-12-29 19:23:07 +01:00
|
|
|
|
|
2002-12-28 16:38:03 +01:00
|
|
|
|
<h3> </h3>
|
2002-12-29 19:23:07 +01:00
|
|
|
|
|
2002-12-28 16:38:03 +01:00
|
|
|
|
<ul>
|
2002-12-29 19:23:07 +01:00
|
|
|
|
<li>
|
2002-12-28 16:38:03 +01:00
|
|
|
|
<h3><b>Have you tried using the diagnostic capabilities of the
|
|
|
|
|
|
application that isn't working? For example, if "ssh" isn't able
|
|
|
|
|
|
to connect, using the "-v" option gives you a lot of valuable diagnostic
|
2002-12-29 19:23:07 +01:00
|
|
|
|
information.</b></h3>
|
|
|
|
|
|
</li>
|
|
|
|
|
|
|
2002-12-28 16:38:03 +01:00
|
|
|
|
</ul>
|
2002-12-29 19:23:07 +01:00
|
|
|
|
|
2002-12-28 16:38:03 +01:00
|
|
|
|
<h3> </h3>
|
2002-12-29 19:23:07 +01:00
|
|
|
|
|
2002-12-28 16:38:03 +01:00
|
|
|
|
<ul>
|
2002-12-29 19:23:07 +01:00
|
|
|
|
<li>
|
2002-12-28 16:38:03 +01:00
|
|
|
|
<h3><b>Please include any of the Shorewall configuration files (especially
|
2002-12-29 19:23:07 +01:00
|
|
|
|
the /etc/shorewall/hosts file if you have modified that file)
|
|
|
|
|
|
that you think are relevant.</b></h3>
|
2002-12-28 16:38:03 +01:00
|
|
|
|
</li>
|
2002-12-29 19:23:07 +01:00
|
|
|
|
<li>
|
|
|
|
|
|
<h3><b>If an error occurs when you try to "shorewall start", include
|
|
|
|
|
|
a trace (See the <a href="troubleshoot.htm">Troubleshooting</a> section
|
|
|
|
|
|
for instructions).</b></h3>
|
|
|
|
|
|
</li>
|
|
|
|
|
|
|
2002-12-28 16:38:03 +01:00
|
|
|
|
</ul>
|
2002-12-29 19:23:07 +01:00
|
|
|
|
|
2002-12-28 16:38:03 +01:00
|
|
|
|
<h3> </h3>
|
2002-12-29 19:23:07 +01:00
|
|
|
|
|
2002-12-28 16:38:03 +01:00
|
|
|
|
<ul>
|
2002-12-29 19:23:07 +01:00
|
|
|
|
<li>
|
2002-12-28 16:38:03 +01:00
|
|
|
|
<h3><b>The list server limits posts to 120kb so don't post GIFs of
|
2002-12-29 19:23:07 +01:00
|
|
|
|
your network layout, etc to the Mailing List -- your post
|
|
|
|
|
|
will be rejected.</b></h3>
|
|
|
|
|
|
</li>
|
|
|
|
|
|
|
2002-12-28 16:38:03 +01:00
|
|
|
|
</ul>
|
2002-12-29 19:23:07 +01:00
|
|
|
|
|
2002-12-28 16:38:03 +01:00
|
|
|
|
<h3> </h3>
|
2002-12-29 19:23:07 +01:00
|
|
|
|
<br>
|
|
|
|
|
|
|
2002-12-28 16:38:03 +01:00
|
|
|
|
<h2>Please post in plain text</h2>
|
2002-12-29 19:23:07 +01:00
|
|
|
|
|
|
|
|
|
|
<blockquote>
|
|
|
|
|
|
<h3> A growing number of MTAs serving list subscribers are rejecting all
|
|
|
|
|
|
HTML traffic. At least one MTA has gone so far as to blacklist shorewall.net
|
|
|
|
|
|
"for continuous abuse" because it has been my policy to allow HTML in list
|
|
|
|
|
|
posts!!<br>
|
|
|
|
|
|
<br>
|
|
|
|
|
|
I think that blocking all HTML is a Draconian way to control spam and
|
|
|
|
|
|
that the ultimate losers here are not the spammers but the list subscribers
|
|
|
|
|
|
whose MTAs are bouncing all shorewall.net mail. As one list subscriber wrote
|
|
|
|
|
|
to me privately "These e-mail admin's need to get a <i>(explitive deleted)</i>
|
|
|
|
|
|
life instead of trying to rid the planet of HTML based e-mail". Nevertheless,
|
|
|
|
|
|
to allow subscribers to receive list posts as must as possible, I have now
|
|
|
|
|
|
configured the list server at shorewall.net to strip all HTML from outgoing
|
|
|
|
|
|
posts.<br>
|
|
|
|
|
|
</h3>
|
|
|
|
|
|
<h3></h3>
|
2002-12-28 16:38:03 +01:00
|
|
|
|
</blockquote>
|
|
|
|
|
|
<h2>Where to Send your Problem Report or to Ask for Help</h2>
|
2002-12-29 19:23:07 +01:00
|
|
|
|
|
2002-12-28 16:38:03 +01:00
|
|
|
|
<h3></h3>
|
2002-12-29 19:23:07 +01:00
|
|
|
|
|
|
|
|
|
|
<blockquote>
|
2002-12-28 16:38:03 +01:00
|
|
|
|
<h4>If you run Shorewall under Bering -- <span
|
|
|
|
|
|
style="font-weight: 400;">please post your question or problem
|
2002-12-29 19:23:07 +01:00
|
|
|
|
to the <a href="mailto:leaf-user@lists.sourceforge.net">LEAF Users mailing
|
|
|
|
|
|
list</a>.</span></h4>
|
|
|
|
|
|
<b>If you run Shorewall under MandrakeSoft Multi Network Firewall (MNF)
|
|
|
|
|
|
and you have not purchased an MNF license from MandrakeSoft then you can post
|
|
|
|
|
|
non MNF-specific Shorewall questions to the </b><a
|
|
|
|
|
|
href="mailto:shorewall-users@shorewall.net">Shorewall users mailing list.</a>
|
|
|
|
|
|
<b>Do not expect to get free MNF support on the list.</b><br>
|
|
|
|
|
|
|
2002-12-28 16:38:03 +01:00
|
|
|
|
<p>Otherwise, please post your question or problem to the <a
|
|
|
|
|
|
href="mailto:shorewall-users@shorewall.net">Shorewall users mailing list.</a></p>
|
2002-12-29 19:23:07 +01:00
|
|
|
|
</blockquote>
|
2002-12-28 16:38:03 +01:00
|
|
|
|
|
|
|
|
|
|
|
2002-12-29 19:23:07 +01:00
|
|
|
|
|
2002-12-28 16:38:03 +01:00
|
|
|
|
<p align="center"><big><font color="#ff0000"><b></b></font></big></p>
|
|
|
|
|
|
|
2002-12-29 19:23:07 +01:00
|
|
|
|
|
2002-09-16 19:13:10 +02:00
|
|
|
|
<p>To Subscribe to the mailing list go to <a
|
2002-12-29 19:23:07 +01:00
|
|
|
|
href="http://mail.shorewall.net/mailman/listinfo/shorewall-users">http://mail.shorewall.net/mailman/listinfo/shorewall-users</a>
|
|
|
|
|
|
.</p>
|
2002-12-28 16:38:03 +01:00
|
|
|
|
|
2002-12-29 19:23:07 +01:00
|
|
|
|
|
|
|
|
|
|
<p align="left"><font size="2">Last Updated 12/29/2002 - Tom Eastep</font></p>
|
|
|
|
|
|
|
2002-09-16 19:13:10 +02:00
|
|
|
|
<p align="left"><font face="Trebuchet MS"><a href="copyright.htm"> <font
|
2002-11-24 21:08:19 +01:00
|
|
|
|
size="2">Copyright</font> <20> <font size="2">2001, 2002 Thomas M. Eastep.</font></a></font><br>
|
2002-12-29 19:23:07 +01:00
|
|
|
|
</p>
|
2002-12-28 16:38:03 +01:00
|
|
|
|
<br>
|
2002-08-13 22:45:21 +02:00
|
|
|
|
</body>
|
2002-09-16 19:13:10 +02:00
|
|
|
|
</html>
|
