222 Commits

Author	SHA1	Message	Date
Ross Poulton	ebe0382725	Initial shot at custom fields on Ticket model. Manage these fields via Django admin.	2011-02-02 11:22:46 +00:00
Ross Poulton	723b4f1881	Remove further references to Jutda Helpdesk, changing them to django-helpdesk.	2011-02-02 10:25:32 +00:00
Ross Poulton	e322f0644d	Continue previous fix and apply carriage returns to end of all text templates	2011-02-02 09:43:42 +00:00
Ross Poulton	4241770c65	Update updated_submitter email in initial_data.json (existing users need to update the DB) to add more carriage returns after the final URL as it was running into the footer and became unclickable. Thanks to kotowicz for the heads-up (Issue #21)	2011-02-02 09:35:54 +00:00
Ross Poulton	adfee38439	Push the description, resolution, and followup text through urlizetrunc to turn urls into hyperlinks.	2011-02-02 08:31:51 +00:00
Ross Poulton	b3c53f1bc8	Addresses issue 20: when creating a new user, the signal that creates a UserSettings entry now creates some default settings. These are driven by settings.py so can be overridden per-install.	2011-02-02 08:15:49 +00:00
Ross Poulton	107ec742b1	Reword footer to refer to django-helpdesk rather than Jutda Helpdesk	2011-02-02 08:10:29 +00:00
Ross Poulton	1aba9e2475	Moved login/logout templates into templates/helpdesk/registration/ rather than templates/registration/, so the helpdesk templates don't overwrite site-specific ones. Thanks to kotiwicz for the patch to issue #13.	2011-02-02 08:05:33 +00:00
Ross Poulton	ef1fdbc399	Fix an issue with decoding of some unicode subjects. THanks to pistolero for reviewing the previous patch and providing a fix.	2011-02-02 08:02:39 +00:00
Ross Poulton	8435a665b1	Fix to issue #16: escalate_tickets fails with an error due to conflicting command-line arguments	2011-02-02 07:49:44 +00:00
Ross Poulton	c3dd8e8be0	Add .gitignore to ignore .pyc files	2011-02-02 07:18:49 +00:00
Ross Poulton	341871d963	Show error message if login fails. Thanks to nakagumahissao for the patch which closes Google Code #151 and Github #10.	2011-01-29 06:27:49 +00:00
Ross Poulton	2d7d3c489d	Correct handling of e-mail attachments where the name is encoded in rfc2231. Thanks to Sergey Kirillov for the patch, which closes Google Code issue #154 and Github issue #11.	2011-01-29 06:25:53 +00:00
Ross Poulton	8f15febe23	Fix decoding of plain text emails in non-utf8 encodings such as koi8-r. Thanks to Sergey Kirillov for the patch, which fixes Github issue #9 and Google Code issue #150.	2011-01-29 06:22:18 +00:00
Ross Poulton	b68bd73d07	Fix IE hang when addint multiple files to a ticket. Fixes Google Code issue #133; Github issue #7. Thanks to Google Code user 'dswoods' for the patch.	2011-01-29 06:12:38 +00:00
Ross Poulton	bd89c1c7de	i18n: add the "verbose_name" option to ForeignKey fields, enabling them to be translated. Fixes issue #156 on google Code, #12 on GitHub. Thanks to the Google Code contributor for the patch.	2011-01-29 06:10:12 +00:00
Ross Poulton	0d4ceb477a	Add 'attachments' folder as expected from the documentation.	2011-01-29 06:06:21 +00:00
Ross Poulton	97886abc76	Add ability for FollowUp records to be edited by staff. Closes Google Code issue #131; Github issue #5. Thanks to Google user 'alecs.box' for the patch.	2011-01-29 06:02:03 +00:00
Ross Poulton	4cb84ed4fb	Add Spanish translation. Fixes Google code issue #134 & github issue #4. Thanks to Google user 'rodpin'.	2011-01-29 05:56:21 +00:00
Ross Poulton	46d8e6284e	Fix to prevent tickets being escalated too soon. Thanks to Walter Doekes for the patch. (Google Code #148; Github #8)	2011-01-29 05:52:24 +00:00
Ross Poulton	7654de9d28	Change references to Jutda Helpdesk to django-helpdesk as that should ... be the real name for this project IMHO.	2011-01-25 23:08:41 +00:00
Ross Poulton	53327eb66a	Moved all project files under a "helpdesk" directory. Should make it easier to use setup.py / pypi / whatever in the future.	2011-01-25 23:02:00 +00:00