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164 Commits

Author SHA1 Message Date
Garret Wassermann
0d79b6266d Backport patch for #985 2021-11-21 23:25:54 -05:00
Garret Wassermann
e016e6699d fix minutes representation in models.py, see #978 2021-10-20 08:11:08 -04:00
Garret Wassermann
aff67184d4 Add attachment validator when uploading attachment to tickets 2021-10-05 06:25:42 -04:00
Garret Wassermann
9c6e8574cc
Merge pull request #964 from regiov/pinax-remove 
Remove hard dependency on pinax teams
 2021-08-05 14:16:14 -04:00
Renato
563b28ed14
Merge branch 'master' into pinax-remove 2021-08-04 11:19:14 -03:00
Arkadiy Korotaev
86c4ceb1a8
fix(emails): Avoid 'value too long for type character varying(200) ' error when incoming message has too long subject 2021-07-29 13:14:42 +02:00
Arkadiy Korotaev
3285d5e1a8 feat(emails): Do not auto-reply on auto-replies and add auto-reply header for auto-replies and fix headers propagation for our email messages 2021-04-20 12:44:27 +02:00
Arkadiy Korotaev
c90811418a
chore(pep8): Fix bad imports, unused variables, pep8 warnings and some possible bugs 2021-03-05 09:37:21 +01:00
Timothy Hobbs
2e867cba87 Remove hard dependency on pinax teams 2020-12-02 01:26:53 +01:00
Arkadiy Korotaev
d2a7bad576
ifix(email): Create the log file only if required 
+ update some translations
+ update some tests to correctly mock unlink as well
+ fix flake8 errors and sort the imports in email module
+ update some log messages to pass base message + parameters instead of rendered string (works better with Sentry)
 2020-11-25 10:31:40 +01:00
Garret Wassermann
c9fa0c81c7
Merge pull request #895 from Benbb96/merging-tickets-feature 
New feature:  Merging tickets
 2020-11-01 13:54:03 -05:00
bbe
7564c5739b Add a clean method on TicketCC model in order to be sure not to add a user who doesn't have an email address. 2020-10-31 18:24:22 +01:00
bbe
177ba8f963 Add test for the add_email_to_ticketcc_if_not_in ticket function 2020-10-31 17:54:29 +01:00
bbe
e1cd9d0f2e Implement ticket merge feature in ticket list. Create intermediate page to choose which data and custom field values to keep on the main ticket. 
Also add new template tag filter to use the dictionary get function in template.
 2020-10-29 23:32:02 +01:00
bbe
9795167d9b Add merged_to information to ticket 2020-10-29 23:29:16 +01:00
Benbb96
5b44a3aca6 Fix an error when creating a ticket with a submitter email that is shared by multiple users 2020-10-08 22:34:45 +02:00
Garret Wassermann
2f788f2597 Merge 0.2.22 bugfix release updates, update copyright year in license, specify python 3.6 or above in setup 2020-07-30 04:46:15 -04:00
Garret Wassermann
0a712381e0 Set default attachment permissions to 0700, to address #591 2020-07-27 19:50:25 -04:00
bbe
d961b2b692 Fix KnowledgeBase item score 2020-06-29 14:47:37 +02:00
Petr Dlouhý
93e82f5469 allow KBItems to be disabled for users 2020-02-25 14:46:21 +01:00
Petr Dlouhý
d0aafd6135 add KBitem.order to allow ordering items 2020-02-25 14:43:10 +01:00
Petr Dlouhý
5a594b7436 add KBCategory.name, improve KBCategory admin 2020-02-25 14:36:18 +01:00
Timothy Hobbs
2a3272914c Show kbitem categories in kbitem string representation 2020-02-11 15:20:16 +01:00
Timothy Hobbs
5b0d44ec3a Assign KBItems to teams 
This allows you to only show on the dashboard those tickets which belong to a
given user's team.
 2020-01-27 19:45:15 +01:00
Timothy Hobbs
ecbb91b861 Private kb categories 2020-01-27 17:37:59 +01:00
Timothy Hobbs
90621f575d Fix ironic ticket creation loop when submitter email == queue email 2020-01-20 13:23:32 +01:00
Timothy Hobbs
b20f600db2 KB UX improvements 2020-01-20 13:23:31 +01:00
Timothy Hobbs
05bd852799 Fix pycodestyle errors 2020-01-20 13:23:31 +01:00
Timothy Hobbs
6579ac0e6f Associate tickets with KB items 2020-01-20 13:23:31 +01:00
Timothy Hobbs
7fe6444f8f Redo KB categories as accordion view 2020-01-20 13:23:17 +01:00
Timothy Hobbs
c95b24780e Fix voting for logged in users. Voting still broken for anon users 2020-01-20 13:22:45 +01:00
Timothy Hobbs
5f29bb632e Associate queues with KB categories 2020-01-20 13:22:45 +01:00
Leonid
6ae7b60ef4 fix error format time_spent 2019-12-25 11:21:47 +03:00
Timothy Hobbs
0691bbabcd Refactor and fix datatables code to use cache safely 2019-10-11 15:50:35 +02:00
Timothy Hobbs
92ea5bc984 Fix: use helpdesk settings to for https config 2019-10-11 13:23:01 +02:00
Garret Wassermann
cd948a6701
Merge pull request #765 from OpenGeoLabs/gui_updates 
More gui updates
 2019-07-07 02:33:11 -04:00
Jachym Cepicky
37c6905d46 cleaning time_spent formating 2019-07-06 22:36:58 +02:00
Andrea M
c969577161 Add setting for HTTPS in email links 2019-07-04 10:32:49 +02:00
Jachym Cepicky
ef63a1186b fix markdown bug 2019-03-29 15:17:10 +01:00
Jachym Cepicky
ba8f3f3cbb style fix 2019-03-09 23:51:26 +01:00
Jachym Cepicky
ce82ddb9f9
Merge branch 'develop' into images_for_kb 2019-03-09 23:46:26 +01:00
Jachym Cepicky
db0f286989 adding support for images as knowledgebase attachment 2019-03-09 23:41:26 +01:00
Jachym Cepicky
9127275557 adding support for images as knowledgebase attachment 2019-03-09 18:14:11 +01:00
Jachym Cepicky
d4f1f85b29 Markdown for Knowledge base, ticket and comments. 
Removed markdown-deux
 2019-03-06 14:42:57 +01:00
Jachym Cepicky
2093bf7faf adding dedicated_time attribute to Queue model 2019-02-24 20:46:30 +01:00
Jachym Cepicky
6ceb89a5cb basic support for time spend of tikets and follow-ups 2019-02-06 21:55:53 +01:00
Garret Wassermann
43ed3ac773 PEP-8 fixes for mail threading merge 2018-12-28 11:32:49 -05:00
Garret Wassermann
5f0d22a692 Merge brunotikami/master for user and email threading, for #385 and #375 2018-12-28 10:53:28 -05:00
Garret Wassermann
696d10db12 Remove old python2/six code 2018-12-28 03:13:52 -05:00
Garret Wassermann
a11c595a7c PEP-8 fixes 2018-12-20 21:30:23 -05:00