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1128 Commits

Author SHA1 Message Date
Timothy Hobbs
f8c652d506 Better filtering + optional columns in ticket list view 2020-02-03 14:17:19 +01:00
Timothy Hobbs
5b0d44ec3a Assign KBItems to teams 
This allows you to only show on the dashboard those tickets which belong to a
given user's team.
 2020-01-27 19:45:15 +01:00
Timothy Hobbs
eea76a5eb7 Do not include resolved tickets in default ticket query 2020-01-27 17:56:49 +01:00
Timothy Hobbs
ecbb91b861 Private kb categories 2020-01-27 17:37:59 +01:00
Timothy Hobbs
0395f26d6c Don't show vote counts if there are no votes 2020-01-27 17:02:20 +01:00
Timothy Hobbs
9963a3fe5d Fix utf decoding bug in email parsing code 
For some reason mozilla thunderbird sometimes marks email parts as 8bit
even though they are utf-8. I guess the best way to work around this is
to add a try-catch block because this really cannot be predicted.
 2020-01-23 16:00:01 +01:00
Timothy Hobbs
2f8b4acf64 Fix pycodestyle errors 2020-01-20 14:17:23 +01:00
Timothy Hobbs
90621f575d Fix ironic ticket creation loop when submitter email == queue email 2020-01-20 13:23:32 +01:00
Timothy Hobbs
df94b56b07 Fix success view 2020-01-20 13:23:32 +01:00
Timothy Hobbs
cd019d1128 Improvements to iframe workflow 2020-01-20 13:23:32 +01:00
Timothy Hobbs
07a42e07f8 Made iframe ticket submit view CSRF exempt. Hopefully this is secure! 2020-01-20 13:23:31 +01:00
Timothy Hobbs
4c1fda5991 Fix iframe views so they actually can be displayed 2020-01-20 13:23:31 +01:00
Timothy Hobbs
5da7069dbd Add submitter email to ticket list 2020-01-20 13:23:31 +01:00
Timothy Hobbs
ebd876d0e2 Remove deprecated ticket_list_table.html file 2020-01-20 13:23:31 +01:00
Timothy Hobbs
aea091b30c Remove duplicate entries from django ticket query 2020-01-20 13:23:31 +01:00
Timothy Hobbs
a1b9d18557 Update Czech translation 2020-01-20 13:23:31 +01:00
Timothy Hobbs
0b50b14449 Add kb tests 2020-01-20 13:23:31 +01:00
Timothy Hobbs
b20f600db2 KB UX improvements 2020-01-20 13:23:31 +01:00
Timothy Hobbs
c254336c57 Fix to voting code, downvoted_by field should be readonly 2020-01-20 13:23:31 +01:00
Timothy Hobbs
05bd852799 Fix pycodestyle errors 2020-01-20 13:23:31 +01:00
Timothy Hobbs
6a8ebd56a0 Add iframe view of KB categories 2020-01-20 13:23:31 +01:00
Timothy Hobbs
6579ac0e6f Associate tickets with KB items 2020-01-20 13:23:31 +01:00
Timothy Hobbs
7fe6444f8f Redo KB categories as accordion view 2020-01-20 13:23:17 +01:00
Timothy Hobbs
c95b24780e Fix voting for logged in users. Voting still broken for anon users 2020-01-20 13:22:45 +01:00
Timothy Hobbs
5f29bb632e Associate queues with KB categories 2020-01-20 13:22:45 +01:00
Timothy Hobbs
606098d947 Fix field hiding and setting code for ticket submition qargs 2020-01-20 13:22:45 +01:00
Timothy Hobbs
133075f045 Fix #698 2020-01-20 13:22:45 +01:00
Timothy Hobbs
38cedca541 Can now hide custom fields using query param in public ticket form 2020-01-20 13:22:45 +01:00
Timothy Hobbs
fbae218281 Add ability to autoset custom fields in public ticket form 2020-01-20 13:22:45 +01:00
Timothy Hobbs
810184298f Include custom fields in public ticket form 2020-01-20 13:22:44 +01:00
Timothy Hobbs
aadfe08504 Add iframe supporting view for submitting tickets 2020-01-20 13:07:46 +01:00
Timothy Hobbs
24b8e45f66 Add ability to hide fields in public ticket submission form using kwargs 2020-01-20 13:07:45 +01:00
Timothy Hobbs
3b5a7fe49a Django <2 is no longer supported 2020-01-20 13:03:44 +01:00
Timothy Hobbs
d32d23e4e2 Add OR syntax to search 2020-01-20 13:03:44 +01:00
Timothy Hobbs
2fbd4818c1 filtering should not be mandatory 2020-01-20 13:03:44 +01:00
Timothy Hobbs
ef9c4c589a Fix linting errors 2020-01-20 13:03:44 +01:00
Timothy Hobbs
b96d725239 Refactor query code into customizable class 2020-01-20 13:03:44 +01:00
Timothy Hobbs
6eee6d196c Add timeline view for ticket queries 2020-01-20 13:03:44 +01:00
Timothy Hobbs
c4a1b9ed66 Move Query Results above Query Selection 2020-01-20 13:03:44 +01:00
Timothy Hobbs
627f2ba21b Add search button next to user emails 2020-01-20 13:03:44 +01:00
Timothy Hobbs
8985fc759d Remove hardcoded pk from test suit 2020-01-20 13:03:42 +01:00
Garret Wassermann
ebf765e10e
Merge pull request #794 from koriaf/master 
fix<tickets>: Force HELPDESK_PUBLIC_TICKET_QUEUE for anon tickets
 2020-01-11 16:47:16 -05:00
Arkadiy Korotaev
896307582a
fix<tickets>: Force HELPDESK_PUBLIC_TICKET_QUEUE for anon tickets 
Before: we set initial value for the widget and had it hidden. So user could still change the queue with some HTML knowledge.

Now: we drop the field at all and assign queue directly, utterly ignoring the POST request content for "queue" field.
 2020-01-07 13:47:36 +01:00
Alexander Skvortsov
377e1c3250 Added better support for custom user models by not requiring a first_name attribute 2020-01-06 22:18:48 -05:00
Alexander Skvortsov
84456aca23 Fixed syntax error 2020-01-06 20:23:35 -05:00
Arkadiy Korotaev
f72fbfa024
fix<ticket-search>: avoid exception of using function get_tickets_in_queues as property 2020-01-04 08:50:09 +01:00
Leonid
6ae7b60ef4 fix error format time_spent 2019-12-25 11:21:47 +03:00
Garret Wassermann
2d129d0e31 Backport patch that will hopefully address #781 2019-12-24 04:02:02 -05:00
Garret Wassermann
860a30486c Comments pass PEP-8 2019-12-17 22:38:03 -05:00
Garret Wassermann
103b762779 Disable broken test_autofill, unclear why it is giving integrity errors when it was working just fine not long ago, is this from a django change? 2019-12-17 22:35:32 -05:00
Arkadiy Korotaev
015b226766
fix<migrations>: correct import of b64decode in migration 0020 2019-12-17 19:25:45 +01:00
Garret Wassermann
b6e9a2cb80 Update to jQuery 3.4.1 2019-12-17 09:28:38 -05:00
Garret Wassermann
b356b867bf Update to DataTables 1.10.20 2019-12-17 09:24:52 -05:00
Garret Wassermann
3719cde63b Update to Font Awesome 5.12.0 2019-12-17 09:22:04 -05:00
Garret Wassermann
cec4536e61 Update to Bootstrap CSS 4.4.1 2019-12-17 09:19:05 -05:00
Garret Wassermann
7dbf1c3b68 Possibly fix test_autofill test case integrity fail 2019-12-17 09:11:37 -05:00
Garret Wassermann
1784d5cf60 Follow recommendation to use == instead of keyword is 2019-12-17 08:41:30 -05:00
Igor Mikeshin
407c00addd Fix ticket search, when there are multiple custom fields 2019-11-22 15:14:56 +08:00
Timothy Hobbs
61dd12abd9 Fix tests 2019-10-16 17:36:55 +02:00
Garret Wassermann
0573bc37f8 PEP-8 codestyle improvements to pass tests 2019-10-12 19:05:00 -04:00
Garret Wassermann
182d553356 Fix some renaming issues from most recent merge 2019-10-12 18:58:50 -04:00
Timothy Hobbs
8a57f72349 Further refactor datatables code 2019-10-11 17:12:39 +02:00
Timothy Hobbs
4ca6adbe39 Move query helper functions out of lib to special query file 2019-10-11 16:31:52 +02:00
Timothy Hobbs
0691bbabcd Refactor and fix datatables code to use cache safely 2019-10-11 15:50:35 +02:00
Timothy Hobbs
92ea5bc984 Fix: use helpdesk settings to for https config 2019-10-11 13:23:01 +02:00
Timothy Hobbs
03d1c66dd6 Refactor ticket list code 2019-10-11 13:10:35 +02:00
Timothy Hobbs
b862732512 Remove "classic" code path and always use datatables for ticket lists 2019-10-08 17:54:59 +02:00
Timothy Hobbs
f127b2c224 Refactor ticket list 2019-10-08 17:54:58 +02:00
Timothy Hobbs
b43e60875a Don't use file paths because they don't work on S3 
Fixes #721 on develop but not on master
 2019-09-23 16:52:17 +02:00
Garret Wassermann
7f27eb9428 Merge 0.2.17 release into develop 2019-08-27 21:53:25 -04:00
Garret Wassermann
4adec7c5b0
Merge pull request #769 from willstott101/patch-2 
Search custom field values.
 2019-08-27 21:14:07 -04:00
Janne Alatalo
e9fc53d461 Fix linter error 2019-08-27 14:36:58 +03:00
Janne Alatalo
042e766be1 Add a test that checks that LOGIN_URL can be a view name 
This test requires that the admin urls are added to the test
configuration.
 2019-08-27 13:04:00 +03:00
Janne Alatalo
0a43b9a160 Add support for custom login handler 
The custom login handler can be configured by setting the
settings.LOGIN_URL variable. If LOGIN_URL is None or 'helpdesk:login',
the app uses the default helpdesk login system. LOGIN_URL can be a view
name or raw url.
 2019-08-27 13:02:07 +03:00
Garret Wassermann
66ab507c15 Snyc with master to get patches for ru templates and custom User models 2019-08-05 19:40:38 -04:00
Alexander Skvortsov
62fbee205c Adjusted get_email management command to support custom User model 2019-08-05 18:41:31 -04:00
Will Stott
45854e44a7
Search custom field values. 2019-07-31 14:04:31 +01:00
Garret Wassermann
e1e05999eb #767, fix a misspelled urL in emailtemplate.json 2019-07-25 12:43:29 -04:00
Garret Wassermann
cd948a6701
Merge pull request #765 from OpenGeoLabs/gui_updates 
More gui updates
 2019-07-07 02:33:11 -04:00
Jachym Cepicky
e7465ab2fd more redminenish ticket filters 2019-07-06 22:36:59 +02:00
Jachym Cepicky
61d8df932c more redminenish ticket view 2019-07-06 22:36:58 +02:00
Jachym Cepicky
74bcb4fc4f updating font awesome 2019-07-06 22:36:58 +02:00
Jachym Cepicky
37c6905d46 cleaning time_spent formating 2019-07-06 22:36:58 +02:00
Andrea M
c969577161 Add setting for HTTPS in email links 2019-07-04 10:32:49 +02:00
Garret Wassermann
0de263280f Merged 0.2.16 bugfixes 2019-05-25 01:25:39 -04:00
Garret Wassermann
ae26216435 PEP-8 fixes for get_email 2019-05-25 01:04:05 -04:00
Garret Wassermann
ce018d2ce5 Copy emails to CC list when processing with get_email, for #744 2019-05-25 01:01:02 -04:00
Garret Wassermann
e20f441992 PEP-8 fixes 2019-05-24 13:27:48 -04:00
Garret Wassermann
b61c0c71fd
Merge pull request #757 from OpenGeoLabs/145_due_date 
fix issue with setting due date format, for the issue #145
 2019-05-24 13:23:52 -04:00
Garret Wassermann
d9ca94145f
Merge pull request #759 from OpenGeoLabs/758_public_ticket_editing 
fixes #758 : enables adding comments to public tickets
 2019-05-24 11:52:47 -04:00
Garret Wassermann
04f6b3efdd
Merge pull request #761 from OpenGeoLabs/760_attachments 
fix for ticket #760 displaying followup attachments again
 2019-05-24 11:49:17 -04:00
Jachym Cepicky
e5eea3bb43 display time spent only when user is_staff 2019-05-23 17:31:00 +02:00
Jachym Cepicky
416494c7dc fix for ticket #760 displaying followup attachments again 2019-05-23 17:18:57 +02:00
Jachym Cepicky
2e58798fe1 fixes #758 : enables adding comments to public tickets 2019-05-23 09:55:08 +02:00
Jachym Cepicky
611e6de928 fix for the issue #145 2019-05-22 11:20:01 +02:00
Garret Wassermann
94eab853af Fix email test, example didn't update the email subject 2019-04-01 22:17:32 -04:00
Garret Wassermann
9ca7f9fb46 Merge remote-tracking branch 'upstream/develop' into develop 2019-04-01 21:29:18 -04:00
Garret Wassermann
e3aa39220f
Merge pull request #751 from OpenGeoLabs/template_fix 
add space to heading of kb item
 2019-04-01 15:54:41 -04:00
Jachym Cepicky
af7cc184e9 add space to heading of kb item 2019-04-01 21:52:48 +02:00
Jachym Cepicky
ef63a1186b fix markdown bug 2019-03-29 15:17:10 +01:00
Garret Wassermann
eb60b967c8
Merge pull request #748 from auto-mat/resolved 
Don't show resolved tickets in unassigned tickets list
 2019-03-27 14:57:46 -04:00
Timothy Hobbs
89be7a0fde Don't show resolved tickets in unassigned tickets list 
Fixes #741
 2019-03-27 17:16:33 +01:00
Garret Wassermann
d8a5159c37
Merge pull request #738 from OpenGeoLabs/design_cleaning 
adding some boostrap styles
 2019-03-26 12:37:19 -04:00
Timothy Hobbs
71d4662c7b Fix #732 encoding of 8bit utf emails 2019-03-26 14:50:45 +01:00
Timothy Hobbs
6886a7920e Specify encoding of html email bodies explicitly 2019-03-26 13:59:01 +01:00
Timothy Hobbs
f3ffebc261 Fix test regression from pr #731 
https://github.com/django-helpdesk/django-helpdesk/pull/731/files#diff-dc9aca3bb03b3531dc114813db32f3c7R56
 2019-03-25 17:13:10 +01:00
Cedric Carrard
9c85b8e8c1 fix redirect loop 2019-03-20 16:12:19 +01:00
Cedric Carrard
e4d6a54659 fix public homepage with kb_category but without kb disabled 2019-03-15 14:10:43 +01:00
Jachym Cepicky
579c9db3fc adding some boostrap tyles 2019-03-10 12:43:41 +01:00
Garret Wassermann
6ce11266af Fix broken test with blank body and attachment 2019-03-10 00:04:41 -05:00
Garret Wassermann
4d9a5f2c55 Merge remote-tracking branch 'upstream/develop' into develop 2019-03-09 19:02:24 -05:00
Garret Wassermann
ff74a8c21b Sync with upstream merges 2019-03-09 19:01:51 -05:00
Garret Wassermann
519236c288 Merge 0.2.15 bugfixes 2019-03-09 19:00:06 -05:00
Garret Wassermann
c314d515c1 Fix PEP8 in url.py changes 2019-03-09 18:42:10 -05:00
Garret Wassermann
d42fc23e08 Fix password change URLs and add basic templates, to address #734 2019-03-09 18:38:24 -05:00
Jachym Cepicky
ba8f3f3cbb style fix 2019-03-09 23:51:26 +01:00
Jachym Cepicky
ce82ddb9f9
Merge branch 'develop' into images_for_kb 2019-03-09 23:46:26 +01:00
Jachym Cepicky
db0f286989 adding support for images as knowledgebase attachment 2019-03-09 23:41:26 +01:00
Garret Wassermann
27cf481c0b
Merge pull request #733 from auto-mat/utf 
Add test for #732, unicode characters in description
 2019-03-09 14:51:29 -05:00
Jachym Cepicky
9127275557 adding support for images as knowledgebase attachment 2019-03-09 18:14:11 +01:00
Timothy Hobbs
5e9fed2d46 Add failing test for #732 2019-03-09 00:00:32 +01:00
Jachym Cepicky
ffef07eef9
Resize too big images 
Some too big images, if they are animated GIF's and overflow the page size, are not animated any more.

We use animated GIFs for the demonstration how to do things in the knowledge base. This fix makes the GIFs move, even if they are big.
 2019-03-07 11:23:37 +01:00
Garret Wassermann
37be1346cd
Merge pull request #729 from auto-mat/quoted-printable 
Decode quoted-printable html bodies when getting email
 2019-03-06 11:27:10 -05:00
Jachym Cepicky
57018e1aa0 adding tests 2019-03-06 15:03:47 +01:00
Jachym Cepicky
d4f1f85b29 Markdown for Knowledge base, ticket and comments. 
Removed markdown-deux
 2019-03-06 14:42:57 +01:00
Timothy Hobbs
2c3ce8903f Decode quoted-printable html bodies when getting email 
Fixes #719
 2019-03-06 14:21:30 +01:00
Garret Wassermann
4fb6c40c4e
Merge pull request #717 from OpenGeoLabs/time_tracking 
Basic support for tracking time spent on tickets and follow-ups
 2019-02-24 15:18:01 -05:00
Jachym Cepicky
4bd54e8bf3 adding tests 2019-02-24 20:46:48 +01:00
Jachym Cepicky
2093bf7faf adding dedicated_time attribute to Queue model 2019-02-24 20:46:30 +01:00
Garret Wassermann
344dd75a1c Address multipart mime ending up in description, for #700 2019-02-16 02:18:07 -05:00
Garret Wassermann
f6fe5a7834 Merge remote-tracking branch 'upstream/develop' into develop 2019-02-15 19:45:18 -05:00
Garret Wassermann
c97483deff Merge 0.2.14 bugfixes 2019-02-15 19:44:41 -05:00
Garret Wassermann
64414141f7 Update ticket_cc_add template for bootstrap4 2019-02-15 19:37:46 -05:00
Garret Wassermann
a7505a1ecd
Merge pull request #720 from auto-mat/issue-700-fail 
Add failing test case for issue-700 emails without bodies
 2019-02-15 17:01:38 -05:00
Timothy Hobbs
4e35082475 Add failing test case for issue-700 emails without bodies 2019-02-15 15:11:06 +01:00
Jachym Cepicky
d5aaea022a czech translation 2019-02-06 22:07:12 +01:00
Jachym Cepicky
6ceb89a5cb basic support for time spend of tikets and follow-ups 2019-02-06 21:55:53 +01:00
Jachym Cepicky
d02c8c818b czech e-mail templates added 2019-02-06 11:58:32 +01:00
Jachym Cepicky
8cc0ca47f8 display list of queues only for users with right permissions 2019-02-05 15:44:06 +01:00
Jachym Cepicky
305d669e71 adding e-mail templates for czech language 2019-02-05 14:43:50 +01:00
Garret Wassermann
d9ccaacee5 Fix typo in __setattr__ in migrations, for #712 2019-02-04 11:29:17 -05:00
Garret Wassermann
e9137cce73
Merge pull request #711 from OpenGeoLabs/fix_date_picker 
set date picker format to yy-mm-dd
 2019-02-04 11:18:50 -05:00
Jachym Cepicky
d4dc1c9abe fix date picker format 2019-02-04 17:00:16 +01:00
Jay Turner
72d35232a1
Fix key errors 
KeyError: 'verboseescalation' comes up if the key isn't defined.
 2019-02-03 18:03:27 +00:00
Jay Turner
d3c4d14a40
AttributeError: 'Command' object has no attribute 'option_list' 
There is a bug in the command in which option_list doesn't exist and thus, cannot be added to.
 2019-02-03 17:59:17 +00:00
Timothy Hobbs
c33d6d24d0
Add pencil buttons to ticket view for easier assignment and priority setting 2019-02-02 20:40:46 +01:00
Timothy Hobbs
782aec649d
Fix links to tickets in datatables ticket list 2019-01-30 15:24:05 +01:00
Timothy Hobbs
bd070f3bec
Set voted_by to read only in knowledge base admin 2019-01-22 18:29:32 +01:00
Garret Wassermann
d7a8cb0de7 Merge 0.2.13 polish email templates 2019-01-17 09:17:54 -05:00
Wojciech Szymała
88a3b0502a Adding Polish translation for notification templates sending by email 2019-01-17 09:25:12 +01:00