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ca1c6a270c
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240 Commits

Author SHA1 Message Date
Darrell Enns
ca1c6a270c compatibility fixes for django 1.5 2013-03-18 10:57:39 -07:00
root
306d8bf4d3 Changed regex for email subjects to use queue slug to tell internal ticket id from external ones. 2013-02-27 16:14:16 +01:00
Ross Poulton
127d57e386 Fix timezone import for Django < 1.4 2013-01-23 12:21:54 +11:00
Ross Poulton
556cf5d302 fix tpyo - importError vs ImportError 2013-01-23 11:55:36 +11:00
Ross Poulton
53273e3794 Fix datetime/timezone handling in Django <1.4; update management commands to be timezone-aware 2013-01-23 11:35:18 +11:00
Ross Poulton
341a40b9ae Make datetime handline offset-aware. Now requires pytz. Fixes #142. 2013-01-23 10:59:12 +11:00
Ross Poulton
13702852e1 Merge branch 'master' of github.com:rossp/django-helpdesk 2013-01-21 17:25:39 +11:00
Ross Poulton
6c440f3ed0 Fix #160 - send e-mails to ticket CC list even if there is no ticket submitter 2013-01-21 17:25:14 +11:00
Ross Poulton
4736ef3c98 Merge pull request #156 from URpages/master 
Make sure that blank strings do not kill in_list. Also fixes #107.
 2013-01-19 19:54:27 -08:00
Ross Poulton
22b68430df Fix from @kotowicz to fix filename encoding. Closes #162 and #149 2013-01-20 14:45:33 +11:00
Ross Poulton
6b0c9c48e8 Closes #161 - provide script to simplify automation of email polling 2013-01-20 14:40:57 +11:00
Ross Poulton
e3ef1e4f20 Closes #163 - ignore automatic email replies 2013-01-20 14:39:07 +11:00
Ross Poulton
6f38470146 Merge pull request #159 from satyans24/master 
fix unicode decode error
 2012-10-10 02:29:58 -07:00
satyans24
43658abad9 Update helpdesk/management/commands/get_email.py 
ignore when some characters can't be decoded to avoid unicode decode error.
 2012-10-09 21:04:20 +05:30
digitalpbk
88fa35cf29 import settings from helpdesk instead of django 2012-10-07 14:20:26 +05:30
digitalpbk
7716eb69a9 assigned_to.usersettings.settings is a dictionary 
t.assigned_to.usersettings.settings is a dictionary, so getattr does not work
 2012-10-07 14:16:57 +05:30
digitalpbk
6405da36e4 create_ticket POST should accept all users 
based on HELPDESK_STAFF_ONLY_TICKET_OWNERS setting, the POST part should accept all users or staff users
 2012-10-07 14:14:32 +05:30
Thomas Woolford
637130b2da make sure that blank strings do not kill in_list 2012-09-12 14:15:15 +09:30
Ross Poulton
3785ca4477 Increase size of attachment mime type field. Fixes #155, thanks 
@lacrymology.
 2012-08-28 18:56:30 +10:00
Ross Poulton
11aeee8ad5 Improve public action tests 2012-08-08 14:32:17 +10:00
Ross Poulton
9ae358e6f8 Allow tests to run if Sites module isn't properly configured. 2012-08-08 14:31:51 +10:00
Ross Poulton
0bd559003b E-mails ignore newlines in ticket description. Closes #40, thanks @fatbox 2012-08-08 00:09:05 +10:00
Ross Poulton
26e0809e5e Add some tests. Finally. First draft: just includes submission & public 
action testing - needs plenty more tests added.
 2012-08-08 00:04:34 +10:00
Ross Poulton
f45400e26a show time until closed for all tickets and those that were opened in the last 60 days. By @kotowicz in 5252ad9d07 2012-08-07 23:57:34 +10:00
Ross Poulton
80a0198785 fix potential divide by zero error, by @kotowicz in 9f205552e7 2012-08-07 23:54:46 +10:00
Ross Poulton
a4f1ac9b8b new option 'HELPDESK_DASHBOARD_BASIC_TICKET_STATS', shows quick ticket 
stats in dashboard links to detailed 'days until ticket is closed by
month' plot.
New chart for 'days until ticket is closed'.
By @kotowicz in 0a8f4ce6d6.
 2012-08-07 23:51:52 +10:00
Ross Poulton
92ab42de32 add 'td.report' to css file and use it in report_output.html so that table entries are centered. By @kotowicz in b4fe8bd91f 2012-08-07 23:45:31 +10:00
Ross Poulton
d7c781eae8 Make followup edit & deletion staff-only 2012-08-07 23:43:26 +10:00
Ross Poulton
a21050082a Improve ticket CC handling. By @kotowicz in 
4bf79ccf46.
 2012-08-07 23:41:43 +10:00
Ross Poulton
2f1b74316f new option 'HELPDESK_SHOW_EDIT_BUTTON_FOLLOW_UP' which allows superusers 
to delete individual followups (so you don't have to go to the admin).
(by @kotowicz in a2a5b10b2d)
 2012-08-07 23:32:45 +10:00
Ross Poulton
5c2a1df976 Replicate @kotowicz 24754aa9d9 2012-08-07 23:24:31 +10:00
Ross Poulton
dc91771b96 Avoid saving empty ticket updates. Closes #99. 2012-08-07 23:22:39 +10:00
Ross Poulton
eaba930c63 Line up heading & navigation items. Closes #83. 2012-08-07 23:01:40 +10:00
Ross Poulton
23a85efea7 Make it easier to allow multiple file attachments on update. Closes #90. 2012-08-07 22:55:56 +10:00
Ross Poulton
e209793aa2 When unauthenticated users reach update view, forward to login. Addresses issue #78. 2012-08-07 22:50:25 +10:00
Ross Poulton
62093971ab Add incomplete Portugese (Brazil), Spanish (Columbia), Swedish & Norwegian Bokmal (Norway) translations. Update all other translations. 2012-08-07 22:40:59 +10:00
Ross Poulton
313f565006 Make login link go to the users preferred dashboard/ticket list. Fixes #97, thanks @emperorcezar 2012-08-07 20:38:15 +10:00
Ross Poulton
776d88dbd6 RSS feeds not working for users with periods in their name. Fixes issue #30, thanks @tsanecki 2012-08-07 20:32:23 +10:00
Ross Poulton
ba9875af06 Merge branch 'master' of github.com:rossp/django-helpdesk 2012-08-07 20:27:14 +10:00
Ross Poulton
51fdee91ed Unable to accept resolution of unassigned tickets 2012-08-07 20:25:21 +10:00
satyans24
30a577e18b Update helpdesk/views/staff.py 2012-07-23 12:38:26 +05:30
satyans24
c02c2a80d7 fix the search for the cases where user search with email address like : no-reply@tigers-connect.com 2012-07-23 11:59:58 +05:30
Ross Poulton
5640e8490c Updated SQLite check due to changed Django DB definitions. Fixes #143. 2012-06-11 13:40:54 +10:00
Bruno Clermont
7d01203e35 use more flexible way to get the id of the <div> 
this let use of more complex widget than a simple <input> in <div> child
 2012-06-06 12:54:52 +03:00
Tomas Neme
e7ec916c79 Merge branch 'conditional-tags' 2012-05-14 13:24:54 -03:00
Tomas Neme
21a21c5097 fix conflicts with master 2012-05-14 13:24:36 -03:00
Tomas Neme
0372256fcf Merge branch 'master' of github.com:Lacrymology/django-helpdesk 2012-05-14 13:21:05 -03:00
Tomas Neme
22036d0a38 merge branch master 2012-05-14 13:19:22 -03:00
Tomas Neme
f4dc848ae9 adding conditional migration 2012-05-14 13:15:57 -03:00
Tomas Neme
75e7d209e5 fixing frozen model in migration 0005 to add field added in 0004 2012-05-14 13:07:36 -03:00