Ross Poulton
f63b670893
Merge pull request #170 from mpietsch/status_dependencies
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Ticket status now shows that there are open dependencies.
2013-05-28 17:03:35 -07:00
Ross Poulton
3e80ded22f
Merge pull request #174 from mpietsch/cctemplate2
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Now using mail template ..._cc for informing cc addresses.
2013-04-22 17:33:48 -07:00
root
d177291409
Now using mail template ..._cc for informing cc addresses.
2013-04-19 08:54:24 +02:00
Ross Poulton
c352de810b
Merge pull request #173 from xmacaba/patch-1
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Update public_view_ticket.html
2013-04-01 17:52:36 -07:00
xmacaba
78cc734a12
Update public_view_ticket.html
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It returns the id of the post, but this value is not eligible for ticket viewing. Instead, you must provide the [queue]-[ticket_id].
2013-04-01 20:06:37 -03:00
Ross Poulton
85c419af30
Merge pull request #172 from dack/master
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django 1.5 compatibility fixes thanks to @dack
2013-03-21 00:31:55 -07:00
Darrell Enns
a4b3185525
fix urls.py for django 1.3 compatibility
2013-03-18 11:58:07 -07:00
Darrell Enns
8f0a80d322
added url tag compatibility fix for django <1.5
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added django 1.5 to travis
2013-03-18 11:41:43 -07:00
Darrell Enns
ca1c6a270c
compatibility fixes for django 1.5
2013-03-18 10:57:39 -07:00
root
9b593472f7
Ticket status now shows that there are open dependencies.
2013-03-06 11:19:13 +01:00
Ross Poulton
d7a769fa1d
Merge pull request #166 from mpietsch/master
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Changed regex for email subjects to use queue slug to tell internal ticket id from external ones.
2013-02-27 14:36:12 -08:00
root
306d8bf4d3
Changed regex for email subjects to use queue slug to tell internal ticket id from external ones.
2013-02-27 16:14:16 +01:00
Ross Poulton
127d57e386
Fix timezone import for Django < 1.4
2013-01-23 12:21:54 +11:00
Ross Poulton
556cf5d302
fix tpyo - importError vs ImportError
2013-01-23 11:55:36 +11:00
Ross Poulton
90b42d37ec
Bump Python/Django version numbers
2013-01-23 11:43:54 +11:00
Ross Poulton
53273e3794
Fix datetime/timezone handling in Django <1.4; update management commands to be timezone-aware
2013-01-23 11:35:18 +11:00
Ross Poulton
30bce8c27e
Use bash for build script
2013-01-23 11:01:40 +11:00
Ross Poulton
b56c5eb85f
Increment build number
2013-01-23 11:00:22 +11:00
Ross Poulton
341a40b9ae
Make datetime handline offset-aware. Now requires pytz. Fixes #142 .
2013-01-23 10:59:12 +11:00
Ross Poulton
13702852e1
Merge branch 'master' of github.com:rossp/django-helpdesk
2013-01-21 17:25:39 +11:00
Ross Poulton
6c440f3ed0
Fix #160 - send e-mails to ticket CC list even if there is no ticket submitter
2013-01-21 17:25:14 +11:00
Ross Poulton
4736ef3c98
Merge pull request #156 from URpages/master
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Make sure that blank strings do not kill in_list. Also fixes #107 .
2013-01-19 19:54:27 -08:00
Ross Poulton
22b68430df
Fix from @kotowicz to fix filename encoding. Closes #162 and #149
2013-01-20 14:45:33 +11:00
Ross Poulton
6b0c9c48e8
Closes #161 - provide script to simplify automation of email polling
2013-01-20 14:40:57 +11:00
Ross Poulton
e3ef1e4f20
Closes #163 - ignore automatic email replies
2013-01-20 14:39:07 +11:00
Ross Poulton
6f38470146
Merge pull request #159 from satyans24/master
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fix unicode decode error
2012-10-10 02:29:58 -07:00
satyans24
43658abad9
Update helpdesk/management/commands/get_email.py
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ignore when some characters can't be decoded to avoid unicode decode error.
2012-10-09 21:04:20 +05:30
Ross Poulton
b6656b30d8
Merge pull request #158 from digitalpbk/master
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Fixing couple of bugs I encountered
2012-10-07 15:17:50 -07:00
digitalpbk
88fa35cf29
import settings from helpdesk instead of django
2012-10-07 14:20:26 +05:30
digitalpbk
7716eb69a9
assigned_to.usersettings.settings is a dictionary
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t.assigned_to.usersettings.settings is a dictionary, so getattr does not work
2012-10-07 14:16:57 +05:30
digitalpbk
6405da36e4
create_ticket POST should accept all users
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based on HELPDESK_STAFF_ONLY_TICKET_OWNERS setting, the POST part should accept all users or staff users
2012-10-07 14:14:32 +05:30
Thomas Woolford
637130b2da
make sure that blank strings do not kill in_list
2012-09-12 14:15:15 +09:30
Ross Poulton
3785ca4477
Increase size of attachment mime type field. Fixes #155 , thanks
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@lacrymology.
2012-08-28 18:56:30 +10:00
Ross Poulton
f2709f5166
Documentation cleanup - settings page
2012-08-08 17:36:34 +10:00
Ross Poulton
951b105f6e
Fix heading indentation
2012-08-08 15:24:06 +10:00
Ross Poulton
65f9249082
Tidy up docs & add documentation about settings
2012-08-08 15:21:29 +10:00
Ross Poulton
1e7f2dc6c8
Refresh README a little
2012-08-08 14:49:53 +10:00
Ross Poulton
ab78a25864
Remove testing in Django 1.2.
2012-08-08 14:40:18 +10:00
Ross Poulton
648ff01a2d
Fix travis configuration
2012-08-08 14:35:05 +10:00
Ross Poulton
f801d6d00b
Add travis-ci.org configuration including quicktest runner.
2012-08-08 14:32:28 +10:00
Ross Poulton
11aeee8ad5
Improve public action tests
2012-08-08 14:32:17 +10:00
Ross Poulton
9ae358e6f8
Allow tests to run if Sites module isn't properly configured.
2012-08-08 14:31:51 +10:00
Ross Poulton
0bd559003b
E-mails ignore newlines in ticket description. Closes #40 , thanks @fatbox
2012-08-08 00:09:05 +10:00
Ross Poulton
26e0809e5e
Add some tests. Finally. First draft: just includes submission & public
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action testing - needs plenty more tests added.
2012-08-08 00:04:34 +10:00
Ross Poulton
f45400e26a
show time until closed for all tickets and those that were opened in the last 60 days. By @kotowicz in 5252ad9d07
2012-08-07 23:57:34 +10:00
Ross Poulton
80a0198785
fix potential divide by zero error, by @kotowicz in 9f205552e7
2012-08-07 23:54:46 +10:00
Ross Poulton
a4f1ac9b8b
new option 'HELPDESK_DASHBOARD_BASIC_TICKET_STATS', shows quick ticket
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stats in dashboard links to detailed 'days until ticket is closed by
month' plot.
New chart for 'days until ticket is closed'.
By @kotowicz in 0a8f4ce6d6
2012-08-07 23:51:52 +10:00
Ross Poulton
92ab42de32
add 'td.report' to css file and use it in report_output.html so that table entries are centered. By @kotowicz in b4fe8bd91f
2012-08-07 23:45:31 +10:00
Ross Poulton
d7c781eae8
Make followup edit & deletion staff-only
2012-08-07 23:43:26 +10:00
Ross Poulton
a21050082a
Improve ticket CC handling. By @kotowicz in
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4bf79ccf46
2012-08-07 23:41:43 +10:00
