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f3e52a2f12
django-helpdesk/helpdesk
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Arne Brutschy f3e52a2f12 Adds pre-defined values for public tickets 
This commit adds three new settings that allow the operator to
pre-define the `queue`, `priority` and `due_date` fields for public
tickets. If one of these settings are present the corresponding input
field is hidden from the form.

The settings are the following:

    HELPDESK_PUBLIC_TICKET_QUEUE = 'website'
    HELPDESK_PUBLIC_TICKET_PRIORITY = 2
    HELPDESK_PUBLIC_TICKET_DUE_DATE = ''

If the due date is set to the empty string, no due date is saved in the
ticket (analogously to the form). The other settings should be
self-explanatory.
2018-01-09 14:53:05 +01:00
..
fixtures fix typo in new chinese support in emailtemplate, demo is ready at helpdesk.pengel.cn 2017-12-11 15:53:43 +08:00
locale add translation for chinese, zh_Hans is the new locale support code for django 2017-12-09 18:52:39 +08:00
management More PEP8 fixes for get_email 2017-12-06 02:59:50 -05:00
migrations Migration added 2017-03-26 10:24:32 +04:00
static/helpdesk Remove dead jqplot code from report output, and remove unused jqplot plugin from static/ directory 2017-12-17 23:23:03 -05:00
templates/helpdesk Remove dead jqplot code from report output, and remove unused jqplot plugin from static/ directory 2017-12-17 23:23:03 -05:00
templatetags Fix PEP8 errors detected by new pycodestyle script 2017-12-06 02:06:07 -05:00
tests PEP8 fixes for test_get_email.py 2017-12-05 03:52:38 -05:00
views Adds pre-defined values for public tickets 2018-01-09 14:53:05 +01:00
__init__.py Revert "Make sure custom user logic works with Django 1.4" 2014-10-24 18:05:44 +11:00
admin.py Enhancements to Admin (#524) 2017-06-19 14:34:36 -04:00
akismet.py fixing RST syntax for docstring on akismet.py 2016-10-26 10:22:15 +02:00
apps.py Initial general clean-up of stuff 2016-10-21 17:14:12 +02:00
decorators.py If HELPDESK_ANON_ACCESS_RAISES_404 is True, it raises a 404 to anon users. It's like the helpdesk was invisible 2017-10-04 03:43:32 +02:00
forms.py Adds pre-defined values for public tickets 2018-01-09 14:53:05 +01:00
lib.py Fix broken try-except statement in lib, for #577 2017-12-15 20:35:41 -05:00
models.py Fix PEP8 errors detected by new pycodestyle script 2017-12-06 02:06:07 -05:00
poll_helpdesk_email_queues.sh Closes #161 - provide script to simplify automation of email polling 2013-01-20 14:40:57 +11:00
settings.py Add a check that the email subject template includes the ticket ID to prevent problems, to address issue raised in #577 2017-12-17 23:47:48 -05:00
urls.py Fix PEP8 errors detected by new pycodestyle script 2017-12-06 02:06:07 -05:00