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Document HELPDESK_FOLLOWUP_TIME_SPENT_AUTO setting

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Sam Splunks 2024-02-13 09:06:58 +00:00
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docs/settings.rst
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@ -291,6 +291,13 @@ Options that change ticket properties
(7, _('7. Hot')), (7, _('7. Hot')),
) )
Time Tracking Options
---------------------
- **HELPDESK_FOLLOWUP_TIME_SPENT_AUTO** If ``True``, calculate follow-up 'time_spent' with previous follow-up or ticket creation time.
**Default:** ``HELPDESK_FOLLOWUP_TIME_SPENT_AUTO = False``
Staff Ticket Creation Settings Staff Ticket Creation Settings
------------------------------ ------------------------------