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new_ticket_done signal emitted through email

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Sam Splunks 2024-04-17 10:19:50 +00:00
parent 81f9226f7c
commit 2fc95d165a
1 changed files with 5 additions and 2 deletions
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7
helpdesk/email.py
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@ -24,7 +24,7 @@ from helpdesk import settings
from helpdesk.exceptions import DeleteIgnoredTicketException, IgnoreTicketException
from helpdesk.lib import process_attachments, safe_template_context
from helpdesk.models import FollowUp, IgnoreEmail, Queue, Ticket
from helpdesk.signals import update_ticket_done
from helpdesk.signals import new_ticket_done, update_ticket_done
import imaplib
import logging
import mimetypes
@ -617,7 +617,10 @@ def create_object_from_email_message(message, ticket_id, payload, files, logger)
"Message seems to be auto-reply, not sending any emails back to the sender")
else:
send_info_email(message_id, f, ticket, context, queue, new)
if not new:
if new:
# emit signal when the PublicTicketForm.save is done
new_ticket_done.send(sender="create_object_from_email_message", ticket=ticket)
else:
# emit signal with followup when the ticket is updated
update_ticket_done.send(sender="create_object_from_email_message", followup=f)
return ticket