mirror of
https://gitea.mueller.network/extern/django-helpdesk.git
synced 2024-11-22 07:53:19 +01:00
Added ability to turn of KB (my business doesn't need it)
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Joshua Jonah
parent
9cad876f71
commit
e73f45e4f6
@ -27,3 +27,6 @@ if type(DEFAULT_USER_SETTINGS) != type(dict()):
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'email_on_ticket_apichange': True,
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'tickets_per_page': 25
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}
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# show knowledgebase links?
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HELPDESK_KB_ENABLED = getattr(settings, 'HELPDESK_KB_ENABLED', True)
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@ -1,29 +1,29 @@
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{% load i18n %}
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{% if user.is_staff %}
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<ul id="dropdown">
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<li><a href='{% url helpdesk_dashboard %}'>{% trans "Dashboard" %}</a></li>
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<li><a href='{% url helpdesk_list %}'>{% trans "Tickets" %}</a></li>
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<li><a href='{% url helpdesk_submit %}'>{% trans "New Ticket" %}</a></li>
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<li><a href='{% url helpdesk_report_index %}'>{% trans "Stats" %}</a></li>
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{% if user_saved_queries_ %}
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<li class="headerlink"><a>Load Saved Query</a>
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<ul>
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{% for q in user_saved_queries_ %}
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<li><a href="{% url helpdesk_list %}?saved_query={{ q.id }}">{{ q.title }}
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{% if q.shared %}
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(Shared{% ifnotequal user q.user %} by {{ q.user.username }}{% endifnotequal %})
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{% endif %}</a></li>
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{% endfor %}
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</ul>
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</li>
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{% endif %}
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<li><a href='{% url logout %}'>{% trans "Logout" %}</a></li>
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{% if not query %}<li><form id='searchform' method='get' action='{% url helpdesk_list %}'><input type='text' name='q' size='10' class='input' value='{% trans "Search..." %}' id='search_query' onFocus='s=document.getElementById("search_query");if (s.value == "{% trans "Search..." %}") { s.value = ""; }' title='{% trans "Enter a keyword, or a ticket number to jump straight to that ticket." %}'/><input type='hidden' name='status' value='1' /><input type='hidden' name='status' value='2' /><input type='hidden' name='status' value='3' /><input type='hidden' name='search_type' value='header' />{% csrf_token %}</form></li>{% endif %}
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</ul>
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{% else %}
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<ul>
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<li><a href='{% url helpdesk_home %}'>{% trans "Submit A Ticket" %}</a></li>
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<li><a href='{% url helpdesk_kb_index %}'>{% trans "Knowledgebase" %}</a></li>
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<li><a href='{% url login %}?next={% url helpdesk_dashboard %}'>{% trans "Log In" %}</a></li>
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</ul>
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{% endif %}
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{% if user.is_staff %}
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<ul id="dropdown">
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<li><a href='{% url helpdesk_dashboard %}'>{% trans "Dashboard" %}</a></li>
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<li><a href='{% url helpdesk_list %}'>{% trans "Tickets" %}</a></li>
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<li><a href='{% url helpdesk_submit %}'>{% trans "New Ticket" %}</a></li>
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<li><a href='{% url helpdesk_report_index %}'>{% trans "Stats" %}</a></li>
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{% if user_saved_queries_ %}
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<li class="headerlink"><a>Load Saved Query</a>
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<ul>
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{% for q in user_saved_queries_ %}
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<li><a href="{% url helpdesk_list %}?saved_query={{ q.id }}">{{ q.title }}
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{% if q.shared %}
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(Shared{% ifnotequal user q.user %} by {{ q.user.username }}{% endifnotequal %})
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{% endif %}</a></li>
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{% endfor %}
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</ul>
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</li>
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{% endif %}
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<li><a href='{% url logout %}'>{% trans "Logout" %}</a></li>
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{% if not query %}<li><form id='searchform' method='get' action='{% url helpdesk_list %}'><input type='text' name='q' size='10' class='input' value='{% trans "Search..." %}' id='search_query' onFocus='s=document.getElementById("search_query");if (s.value == "{% trans "Search..." %}") { s.value = ""; }' title='{% trans "Enter a keyword, or a ticket number to jump straight to that ticket." %}'/><input type='hidden' name='status' value='1' /><input type='hidden' name='status' value='2' /><input type='hidden' name='status' value='3' /><input type='hidden' name='search_type' value='header' />{% csrf_token %}</form></li>{% endif %}
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</ul>
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{% else %}
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<ul>
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<li><a href='{% url helpdesk_home %}'>{% trans "Submit A Ticket" %}</a></li>
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{% if helpdesk_settings.HELPDESK_KB_ENABLED %}<li><a href='{% url helpdesk_kb_index %}'>{% trans "Knowledgebase" %}</a></li>{% endif %}
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<li><a href='{% url login %}?next={% url helpdesk_dashboard %}'>{% trans "Log In" %}</a></li>
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</ul>
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{% endif %}
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@ -12,8 +12,10 @@ from django.conf.urls.defaults import *
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from django.contrib.auth.decorators import login_required
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from django.contrib.syndication.views import feed as django_feed
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from helpdesk import settings as helpdesk_settings
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from helpdesk.views.feeds import feed_setup
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urlpatterns = patterns('helpdesk.views.staff',
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url(r'^dashboard/$',
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'dashboard',
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@ -34,7 +36,7 @@ urlpatterns = patterns('helpdesk.views.staff',
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url(r'^tickets/(?P<ticket_id>[0-9]+)/$',
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'view_ticket',
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name='helpdesk_view'),
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url(r'^tickets/(?P<ticket_id>[0-9]+)/followup_edit/(?P<followup_id>[0-9]+)/$',
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'followup_edit',
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name='helpdesk_followup_edit'),
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@ -70,7 +72,7 @@ urlpatterns = patterns('helpdesk.views.staff',
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url(r'^tickets/(?P<ticket_id>[0-9]+)/cc/delete/(?P<cc_id>[0-9]+)/$',
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'ticket_cc_del',
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name='helpdesk_ticket_cc_del'),
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url(r'^tickets/(?P<ticket_id>[0-9]+)/dependency/add/$',
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'ticket_dependency_add',
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name='helpdesk_ticket_dependency_add'),
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@ -78,7 +80,7 @@ urlpatterns = patterns('helpdesk.views.staff',
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url(r'^tickets/(?P<ticket_id>[0-9]+)/dependency/delete/(?P<dependency_id>[0-9]+)/$',
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'ticket_dependency_del',
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name='helpdesk_ticket_dependency_del'),
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url(r'^raw/(?P<type>\w+)/$',
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'raw_details',
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name='helpdesk_raw'),
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@ -98,7 +100,7 @@ urlpatterns = patterns('helpdesk.views.staff',
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url(r'^save_query/$',
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'save_query',
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name='helpdesk_savequery'),
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url(r'^delete_query/(?P<id>[0-9]+)/$',
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'delete_saved_query',
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name='helpdesk_delete_query'),
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@ -151,31 +153,32 @@ urlpatterns += patterns('',
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name='logout'),
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)
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urlpatterns += patterns('helpdesk.views.kb',
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url(r'^kb/$',
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'index', name='helpdesk_kb_index'),
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if helpdesk_settings.HELPDESK_KB_ENABLED:
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urlpatterns += patterns('helpdesk.views.kb',
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url(r'^kb/$',
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'index', name='helpdesk_kb_index'),
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url(r'^kb/(?P<slug>[A-Za-z_-]+)/$',
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'category', name='helpdesk_kb_category'),
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url(r'^kb/(?P<slug>[A-Za-z_-]+)/$',
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'category', name='helpdesk_kb_category'),
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url(r'^kb/(?P<item>[0-9]+)/$',
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'item', name='helpdesk_kb_item'),
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url(r'^kb/(?P<item>[0-9]+)/$',
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'item', name='helpdesk_kb_item'),
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url(r'^kb/(?P<item>[0-9]+)/vote/$',
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'vote', name='helpdesk_kb_vote'),
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)
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url(r'^kb/(?P<item>[0-9]+)/vote/$',
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'vote', name='helpdesk_kb_vote'),
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)
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urlpatterns += patterns('',
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url(r'^api/$',
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'django.views.generic.simple.direct_to_template',
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{'template': 'helpdesk/help_api.html',},
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name='helpdesk_api_help'),
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url(r'^help/context/$',
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'django.views.generic.simple.direct_to_template',
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{'template': 'helpdesk/help_context.html',},
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name='helpdesk_help_context'),
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url(r'^system_settings/$',
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'django.views.generic.simple.direct_to_template',
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{
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@ -15,6 +15,7 @@ from django.shortcuts import render_to_response, get_object_or_404
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from django.template import loader, Context, RequestContext
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from django.utils.translation import ugettext as _
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from helpdesk import settings as helpdesk_settings
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from helpdesk.forms import PublicTicketForm
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from helpdesk.lib import send_templated_mail, text_is_spam
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from helpdesk.models import Ticket, Queue, UserSettings
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@ -62,6 +63,7 @@ def homepage(request):
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return render_to_response('helpdesk/public_homepage.html',
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RequestContext(request, {
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'form': form,
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'helpdesk_settings': helpdesk_settings,
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}))
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@ -89,7 +91,7 @@ def view_ticket(request):
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if request.GET.has_key('close'):
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redirect_url += '?close'
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return HttpResponseRedirect(redirect_url)
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if request.GET.has_key('close') and ticket.status == Ticket.RESOLVED_STATUS:
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from helpdesk.views.staff import update_ticket
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# Trick the update_ticket() view into thinking it's being called with
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@ -105,7 +107,7 @@ def view_ticket(request):
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request.GET = {}
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return update_ticket(request, ticket_id, public=True)
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return render_to_response('helpdesk/public_view_ticket.html',
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RequestContext(request, {
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'ticket': ticket,
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@ -116,5 +118,6 @@ def view_ticket(request):
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'ticket': ticket,
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'email': email,
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'error_message': error_message,
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'helpdesk_settings': helpdesk_settings,
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}))
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