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Author	SHA1	Message	Date
Sam Splunks	08ed2a5035	Adding receiver import	2024-04-16 08:34:03 +00:00
Sam Splunks	ebb9a4d50d	Make update_ticket_done signal trigger notify_followup_webhooks	2024-04-16 08:23:06 +00:00
Sam Splunks	2499f81d4d	Add a signal when the ticket upate is done (every related instance created and updated)	2024-04-16 08:04:01 +00:00
Sam Splunks	8fffae343c	Update TicketChange creation code	2024-04-16 07:58:33 +00:00
Benbb96	9f7c18e507	Merge pull request #1167 from samsplunks/followup_queue_change ... Allow to track queue change in follow-ups	2024-04-12 15:07:26 +02:00
Sam Splunks	a775622521	Create ticket change through instance relationship ... Co-authored-by: Benbb96 <Benbb96@users.noreply.github.com>	2024-04-12 10:44:56 +02:00
Sam Splunks	5b39c9aeeb	Update forloop for queues with explicit variable names in ticket template ... Co-authored-by: Benbb96 <Benbb96@users.noreply.github.com>	2024-04-12 10:39:58 +02:00
Sam Splunks	62ef86a047	Settings assertion values in hours	2024-04-09 13:45:41 +00:00
Sam Splunks	aa5e2d0c67	Fixed test comment	2024-04-09 13:33:20 +00:00
Sam Splunks	d1af580483	Remove queues exclusion at the end of test	2024-04-09 13:32:11 +00:00
Sam Splunks	6e845f6351	Adding test for multiple exclusion queues through follow-ups	2024-04-09 13:27:42 +00:00
Sam Splunks	f4ab7a5226	Refactored time_spent calculation queue exclusions to reflect queue changes over time	2024-04-09 13:25:35 +00:00
Sam Splunks	e372f4447b	Adding test_update_ticket_queue test	2024-04-09 12:18:43 +00:00
Sam Splunks	e526c21aef	Update ticket queue foreign key id	2024-04-09 12:05:32 +00:00
Sam Splunks	33b3216d38	Merge branch 'django-helpdesk:main' into followup_queue_change	2024-04-09 12:01:12 +02:00
Christopher Broderick	c893d9b7d7	Merge pull request #1166 from samsplunks/main ... test_time_spent_auto.py cleanup	2024-04-08 20:49:57 +01:00
Sam Splunks	bb4e05ba39	Removed unused Queue model import	2024-04-08 12:43:11 +00:00
Sam Splunks	42be32b17b	Allow to track queue change in follow-ups	2024-04-08 12:33:23 +00:00
Sam Splunks	e439acd626	Removed helpdesk_settings USE_TZ	2024-04-08 08:41:27 +00:00
Sam Splunks	27bafa847c	Removed old comment	2024-04-08 08:39:27 +00:00
Sam Splunks	09f504fa3e	Removing unnecessary followup saves	2024-04-08 08:37:00 +00:00
Sam Splunks	210b7b13f8	Removing unused test Client	2024-04-08 08:31:58 +00:00
Christopher Broderick	c9ca97516a	Merge pull request #1164 from samsplunks/main ... Test set for automatic time tracking of follow-ups	2024-03-29 15:26:23 +00:00
Sam Splunks	b99514f585	Removed useless USE_TZ	2024-03-27 16:27:32 +00:00
Sam Splunks	f5bff3af4e	Clearing some settings at the end of test	2024-03-27 16:22:14 +00:00
Sam Splunks	57ad29f46b	Removed useless setting	2024-03-27 16:20:22 +00:00
Sam Splunks	c16d189104	Testing queues exclusion	2024-03-27 16:19:33 +00:00
Sam Splunks	5e0df47a4f	Adding status exclusion test	2024-03-27 16:15:15 +00:00
Sam Splunks	e3a745f81a	Testing holidays	2024-03-27 16:04:30 +00:00
Sam Splunks	acecc41ec8	Using MIDNIGHT constant instead of number	2024-03-27 15:59:25 +00:00
Sam Splunks	1d8fc2ad42	Opening hours tests and bug fix	2024-03-27 15:56:55 +00:00
Sam Splunks	3be5bbed44	Removed begining of next test	2024-03-27 14:32:56 +00:00
Sam Splunks	f0fb8039ef	Adding USE_TZ = True to comply with 32bits tests	2024-03-27 14:30:56 +00:00
Sam Splunks	d6b37f1c11	Updating time_spent test with multiple follow-ups at multiple time intervals	2024-03-27 14:20:34 +00:00
Sam Splunks	f4bde19511	Fixing a bug to differentiate between 23:59:59 and 24:00:00 end times	2024-03-27 14:19:15 +00:00
Sam Splunks	cf81e0d452	Update simple follow-up time spent calculation	2024-03-26 11:54:23 +00:00
Sam Splunks	0e718a696d	Merge branch 'django-helpdesk:main' into main	2024-03-26 12:49:46 +01:00
Christopher Broderick	b00afd368d	Merge pull request #1165 from django-helpdesk/fix/make-demo-and-docs ... Fix `make rundemo` and Documentation files	2024-03-17 15:14:29 +00:00
Benbb96	ed1fd8c1f1	docs: 📝 hamronize all docs files (fix indent, code blocks, links, and some wording)	2024-03-12 12:50:16 +01:00
Benbb96	4b096a3010	docs: 📝 fix formatting errors in demo README.rst	2024-03-12 12:50:05 +01:00
Benbb96	cc74b82dee	docs: 📝 Update README.rst with better explanations and formatting + fix broken link	2024-03-12 12:49:58 +01:00
Benbb96	ceb137eb97	chore: 🙈 add .venv folder to gitignore	2024-03-12 12:49:50 +01:00
Benbb96	21799ba142	Revert "Set an absolute path to get the module recognized when running from root folder" ... This reverts commit c2276ce7e1.	2024-03-12 12:49:26 +01:00
Sam Splunks	0be6282bfe	Basic auto time_spent calculation test	2024-02-27 14:49:18 +00:00
Sam Splunks	3bfa0cd8c8	Documen,ting testing a single file set of tests	2024-02-27 09:58:15 +00:00
Christopher Broderick	ed321159fe	Merge pull request #1159 from samsplunks/main ... Time tracking features	2024-02-27 03:18:24 +00:00
Sam Splunks	6724e29e28	Fixed holidays exclusion format in documentation	2024-02-21 15:36:21 +01:00
Sam Splunks	7a7a39d567	Extracting previous ticket status from latest follow-up with new_status set	2024-02-15 16:16:24 +00:00
Sam Splunks	5482d7b6df	Adding year to HELPDESK_FOLLOWUP_TIME_SPENT_EXCLUDE_HOLIDAYS dates	2024-02-15 15:42:29 +00:00
Sam Splunks	ae7c8c7aea	Raise ImproperlyConfigured if HELPDESK_FOLLOWUP_TIME_SPENT_OPENING_HOURS is out of (0, 23.9999) boundary values	2024-02-15 15:24:55 +00:00