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177 Commits

Author SHA1 Message Date
Sam Splunks
6724e29e28
Fixed holidays exclusion format in documentation 2024-02-21 15:36:21 +01:00
Sam Splunks
5482d7b6df Adding year to HELPDESK_FOLLOWUP_TIME_SPENT_EXCLUDE_HOLIDAYS dates 2024-02-15 15:42:29 +00:00
Sam Splunks
b3cbfdbe09 Added HELPDESK_FOLLOWUP_TIME_SPENT_EXCLUDE_QUEUES setting 2024-02-14 13:36:46 +00:00
Sam Splunks
7e65e3d367 Renamed setting to HELPDESK_FOLLOWUP_TIME_SPENT_EXCLUDE_STATUSES 2024-02-14 13:23:15 +00:00
Sam Splunks
90666a47ba Adding HELPDESK_FOLLOWUP_TIME_CALCULATION_EXCLUDE_STATUSES setting 2024-02-14 13:21:19 +00:00
Sam Splunks
220f6d56a8 Adding HELPDESK_FOLLOWUP_TIME_SPENT_EXCLUDE_HOLIDAYS setting 2024-02-14 13:03:58 +00:00
Sam Splunks
05dfde59cb Include opening hours for follow-up time_spent calculation 2024-02-14 10:16:20 +00:00
Sam Splunks
13e42f1956 Document HELPDESK_FOLLOWUP_TIME_SPENT_AUTO setting 2024-02-13 09:06:58 +00:00
Sam Splunks
bfb58a1ccf
Documenting HELPDESK_TICKET_STATUS_CHOICES_FLOW setting 2024-02-05 11:54:25 +01:00
Sam Splunks
ec49ac07bb
Update settings.rst with explicit settings for STATUS_CHOICES 2024-02-02 12:11:17 +01:00
Sam Splunks
c9628e3234
Documentation text editing 2024-02-01 16:23:18 +01:00
Sam Splunks
06dab282b9
Documentation for STATUS_CHOICES customization 2024-02-01 16:16:39 +01:00
Sam Splunks
d0cb8a8165
Update docs/settings.rst with matching priority ids 
Co-authored-by: Benbb96 <Benbb96@users.noreply.github.com>
 2024-01-24 11:41:47 +01:00
Sam Splunks
229a73a8c1
Update settings.rst with example for Ticket priority choices 2024-01-24 11:14:05 +01:00
Sam Splunks
7501e7fcd7
Update settings documentation for Ticket PRIORITY_CHOICES customization 2024-01-24 10:58:41 +01:00
Timothy Hobbs
27f295098c Improve webhook env var handling & docs 2023-12-04 23:37:31 +00:00
Timothy Hobbs
e708281dcd Implement webhooks. Fixes #264 2023-12-02 20:57:21 +00:00
Timothy Hobbs
5e1fb838cb Do the full update ticket flow when followups are posted from the API 2023-12-02 18:10:41 +00:00
Timothy Hobbs
9526ca9820 Do the full update ticket flow when followups are posted from the API 2023-11-30 11:40:11 +01:00
Timothy Hobbs
162a368b9d Remove all mention of obsolute API deactivation switch. The helpdesk frontend 
now requires the API
 2023-11-23 22:23:13 +01:00
Christopher Broderick
2880f4d5db
Update docs/teams.rst 
Co-authored-by: Benbb96 <Benbb96@users.noreply.github.com>
 2023-11-16 09:02:55 +00:00
Christopher Broderick
94250cab15
Update docs/teams.rst 
Co-authored-by: Benbb96 <Benbb96@users.noreply.github.com>
 2023-11-16 09:02:44 +00:00
Christopher Broderick
03d6220d3d
Update docs/teams.rst 
Co-authored-by: Benbb96 <Benbb96@users.noreply.github.com>
 2023-11-16 09:00:49 +00:00
Christopher Broderick
245f4285a4
Update docs/install.rst 
Co-authored-by: Benbb96 <Benbb96@users.noreply.github.com>
 2023-11-16 09:00:38 +00:00
Christopher Broderick
af10f472a7
Update docs/teams.rst 
Co-authored-by: Benbb96 <Benbb96@users.noreply.github.com>
 2023-11-15 11:32:37 +00:00
Christopher Broderick
4c0c6b7fca Documentation for chnges teams enable/disable. 2023-11-15 00:41:15 +00:00
Christopher Broderick
db3a176611
Merge branch 'main' into catch_exceptions_on_precess_email_loop 2023-10-24 14:10:37 +01:00
Christopher Broderick
79150c74d2 Enhance documentation for get_email command 2023-10-24 13:48:38 +01:00
Timothy Hobbs
327782b845 Add docs for using s3 for attachments 2023-10-23 12:52:18 +02:00
Timothy Hobbs
90c9b3311e Reverse order of local_settings loading in order to allow adding new installed apps 2023-10-23 12:52:18 +02:00
Christopher Broderick
1c419b87b1 Minor updates that have no real influence on the documentation 2023-10-17 15:12:14 +01:00
Christopher Broderick
9eb71f58e6 Space above indented text block 2023-10-16 08:24:46 +01:00
Christopher Broderick
6b16ce3e90 Spacing and grammar correction 2023-10-16 08:14:26 +01:00
Christopher Broderick
a2e39d1cb4 Fix grammar 2023-10-15 15:12:54 +01:00
Christopher Broderick
bcccb39a87 Enhance documentation around teams. 
Provide a simple directive to disable teams.
 2023-10-15 15:10:12 +01:00
Timothy Hobbs
cbb5dcdef9 Document standalone install 2023-10-14 18:48:53 +02:00
Christopher Broderick
3f8c718d71 Document the default attachment extensions supported 2023-07-23 07:28:42 +01:00
Pouria Mousavizadeh Tehrani
318417f097
Merge branch 'unstable' into patch-1 2022-08-03 18:05:13 +04:30
Pouria Mousavizadeh Tehrani
47f0bf8df6
Dissable to disable 2022-08-01 16:13:59 +04:30
Garret Wassermann
bdd8e39421
Update install.rst 
Fix a docs misspelling
 2022-07-23 17:18:01 -04:00
chrisbroderick
58ed521a2c Add the file system deletion app for attachments into INSTALLED_APPS 2022-07-23 11:58:28 +01:00
Martin Whitehouse
25542f929e
Initial isort configuration 
Will fail build if imports are not sorted correctly
 2022-07-22 03:26:41 +02:00
Martin Whitehouse
b586442508
Merge branch 'stable' of 
git@github.com:superuser-marty-me-uk/django-helpdesk.git into formatting
 2022-07-13 10:22:11 +02:00
Martin Whitehouse
aa876f8016
pycodestyle formatting 2022-07-12 12:34:19 +02:00
Garret Wassermann
c996537cd5
Merge pull request #1024 from Benbb96/followup-api 
API for FollowUp and FollowUpAttachment
 2022-07-02 06:17:02 -04:00
Benbb96
a0be579091 Add more information + Reformat documentation 2022-07-01 00:05:01 +02:00
Benbb96
2e3f544cd8 Update API documentation 2022-07-01 00:00:34 +02:00
bbrendon
c15c623205
update install for noobs like me 2022-06-25 15:09:14 -07:00
Garret Wassermann
ee42ba48a3 Merge in bugfixes from 0.3.5 2022-06-12 03:00:25 -04:00
Daniele Scasciafratte
a50ef874cd feat(rest): added documentation 2022-05-02 17:29:44 +02:00