Sam Splunks
3e6e39fc39
Fixing missing capitalized Q_OPEN_STATUSES variable
2024-02-01 15:43:56 +01:00
Sam Splunks
ab2c2f79a4
Allow Tickets status choices customization
2024-02-01 15:38:02 +01:00
Christopher Broderick
147151a271
Merge pull request #1153 from samsplunks/main
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Customization of Ticket PRIORITY_CHOICES in project settings
2024-01-24 11:48:07 +00:00
Sam Splunks
d0cb8a8165
Update docs/settings.rst with matching priority ids
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Co-authored-by: Benbb96 <Benbb96@users.noreply.github.com>
2024-01-24 11:41:47 +01:00
Sam Splunks
229a73a8c1
Update settings.rst with example for Ticket priority choices
2024-01-24 11:14:05 +01:00
Sam Splunks
1bf92a82c4
Removed unused gettext import
2024-01-24 10:59:51 +01:00
Sam Splunks
7501e7fcd7
Update settings documentation for Ticket PRIORITY_CHOICES customization
2024-01-24 10:58:41 +01:00
Sam Splunks
3e791d98fa
Explicit property naming
2024-01-22 14:39:53 +00:00
Sam Splunks
3537ec7447
Customization of Ticket PRIORITY_CHOICES in project settings
2024-01-22 14:30:44 +00:00
Christopher Broderick
a50065e768
Merge pull request #1152 from timthelion/user-tickets-custom-fields
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User tickets custom fields
2024-01-17 22:38:55 +00:00
Christopher Broderick
f6f60a5c1c
Merge branch 'main' into user-tickets-custom-fields
2024-01-17 22:36:40 +00:00
Christopher Broderick
04f35dd4ce
Merge pull request #1150 from timthelion/webhooks-4
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Fix custom field sending in new ticket webhook
2024-01-17 22:35:51 +00:00
Timothy Hobbs
c9f742227e
Include custom fields in user tickets api endpoint
2024-01-16 22:19:32 +00:00
Timothy Hobbs
b0977a44d0
Remove debug output code from tests
2024-01-04 00:16:47 +00:00
Timothy Hobbs
7aa7f0eca2
Fix custom field sending in new ticket webhook
2023-12-27 19:39:12 +00:00
Christopher Broderick
82653806c4
Merge pull request #1147 from timthelion/webhooks-3
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Fixes for my-tickets view and public ticket view
2023-12-06 22:12:20 +00:00
Christopher Broderick
7027aa24db
Merge branch 'main' into webhooks-3
2023-12-05 21:54:33 +00:00
Christopher Broderick
c138047128
Merge pull request #1146 from timthelion/webhooks-2
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Webhooks
2023-12-05 21:53:15 +00:00
Timothy Hobbs
7a4210df50
my_tickets.html: Trans tags
2023-12-04 23:42:49 +00:00
Timothy Hobbs
9b17dc3cbd
More formatting fixes on ticket view page
2023-12-04 23:38:28 +00:00
Timothy Hobbs
4432802562
Fix css for showing ticket followups
2023-12-04 23:38:28 +00:00
Timothy Hobbs
83994d07d7
Fix updating tickets when opened from my-tickets view
2023-12-04 23:38:28 +00:00
Timothy Hobbs
27f295098c
Improve webhook env var handling & docs
2023-12-04 23:37:31 +00:00
Christopher Broderick
c959c24b96
Merge branch 'main' into webhooks-2
2023-12-04 08:42:58 +00:00
Christopher Broderick
9db89e6714
Merge pull request #1145 from timthelion/webhooks-1
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API: Actually send out emails when creating followups via the API
2023-12-04 07:57:36 +00:00
Timothy Hobbs
04bbb27b24
Fix mistake in if chaining
2023-12-03 00:34:29 +00:00
Timothy Hobbs
e708281dcd
Implement webhooks. Fixes #264
2023-12-02 20:57:21 +00:00
Timothy Hobbs
5e1fb838cb
Do the full update ticket flow when followups are posted from the API
2023-12-02 18:10:41 +00:00
Timothy Hobbs
9526ca9820
Do the full update ticket flow when followups are posted from the API
2023-11-30 11:40:11 +01:00
Christopher Broderick
a638a34db9
Merge pull request #1144 from django-helpdesk/new_release_version
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Update setup.py with next release version number.
2023-11-29 15:48:22 +00:00
Christopher Broderick
31b0b26d3c
Update setup.py with next release version number.
2023-11-29 15:16:26 +00:00
Christopher Broderick
6f1749a06c
Merge pull request #1143 from timthelion/webhooks
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Add my tickets view for logged in non-staff users
2023-11-27 14:41:06 +00:00
Timothy Hobbs
2360c2ed53
Add My Tickets view to staff menu as well
2023-11-27 11:18:31 +01:00
Timothy Hobbs
e00e19625a
Remove Due Date and Submitter columns from My Tickets view as these are not necessary
2023-11-27 11:14:10 +01:00
Timothy Hobbs
ffb7522e79
Use update_ticket method when placing ticket on hold
2023-11-26 16:40:52 +00:00
Timothy Hobbs
8f71bdac7a
Add tests for user_tickets api endpoint
2023-11-26 12:58:53 +00:00
Timothy Hobbs
5d190c30ab
re-protect public views
2023-11-23 22:52:45 +01:00
Timothy Hobbs
162a368b9d
Remove all mention of obsolute API deactivation switch. The helpdesk frontend
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now requires the API
2023-11-23 22:23:13 +01:00
Timothy Hobbs
3d4d58b5fd
Fixes #994
2023-11-23 21:58:02 +01:00
Timothy Hobbs
b92c83de39
Implement My Tickets view in public helpdesk
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Note: This is a breaking change as it forces pagination on the API endoints.
This should have been done from the start as the API without pagination is
useless when there are large numbers of tickets.
2023-11-23 21:50:44 +01:00
Timothy Hobbs
cec90aafdd
Show username in nav header
2023-11-23 20:59:58 +01:00
Timothy Hobbs
4481795c7f
search_for_ticket → class based view
2023-11-23 20:52:27 +01:00
Timothy Hobbs
e128cc0d5c
view_ticket → class based view
2023-11-23 20:48:50 +01:00
Timothy Hobbs
a27508bba7
Update default logo for standalone helpdesk
2023-11-23 20:35:26 +01:00
Christopher Broderick
761b91d2fe
Merge pull request #1140 from django-helpdesk/fix_unassigned_kbitems_not_visible_when_teams_not_active
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Simplify teams enable/disable and fix unassigned kbitems not visible when teams not active
2023-11-16 12:45:04 +00:00
Christopher Broderick
2880f4d5db
Update docs/teams.rst
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Co-authored-by: Benbb96 <Benbb96@users.noreply.github.com>
2023-11-16 09:02:55 +00:00
Christopher Broderick
94250cab15
Update docs/teams.rst
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Co-authored-by: Benbb96 <Benbb96@users.noreply.github.com>
2023-11-16 09:02:44 +00:00
Christopher Broderick
3a225d88db
Update demo/demodesk/config/settings.py
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Co-authored-by: Benbb96 <Benbb96@users.noreply.github.com>
2023-11-16 09:02:12 +00:00
Christopher Broderick
03d6220d3d
Update docs/teams.rst
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Co-authored-by: Benbb96 <Benbb96@users.noreply.github.com>
2023-11-16 09:00:49 +00:00
Christopher Broderick
245f4285a4
Update docs/install.rst
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Co-authored-by: Benbb96 <Benbb96@users.noreply.github.com>
2023-11-16 09:00:38 +00:00
