Stefano Brentegani
8522bdd0d1
Italian email templates revision
2012-05-09 14:29:18 +02:00
unknown
1363ba3ce1
fix ticket update with no due date set
2012-05-08 14:36:13 +02:00
Ross Poulton
e8ee39ddaa
Merge pull request #132 from ochagnon/master
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other html fixes
2012-05-01 16:34:14 -07:00
Oriane Chagnon
2436cbeca2
close ul BEFORE closing div
2012-04-30 19:31:13 -03:00
Oriane Chagnon
b42e619b7f
close ul BEFORE closing div
2012-04-30 19:28:19 -03:00
Oriane Chagnon
88d6b61a2e
remove closing </label> tag for unopened <label>.
2012-04-30 18:34:09 -03:00
Oriane Chagnon
77c6008b9a
remove closing </dt> tags for unopened <dt>. and close <dl>
2012-04-30 18:08:42 -03:00
Oriane Chagnon
bbdb8f1734
Remove closing </label> tag that do not match any opening <label>
2012-04-30 17:11:25 -03:00
Ross Poulton
951539db91
Re-run makemssages && compilemssages
2012-04-25 18:27:04 +10:00
Ross Poulton
a45f4510ed
Merge pull request #127 from brente/fix-migrations
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fix frozen models in migrations 0004+0005
2012-04-25 00:56:52 -07:00
Ross Poulton
89b8267d84
Fix RSS feeds for post-Django 1.2. Closes #129 .
2012-04-25 17:55:38 +10:00
Stefano Brentegani
a19f5d16bb
fix frozen models in migrations 0004+0005
2012-04-20 00:35:28 +02:00
Ross Poulton
4fb9ab0617
Fixes #122 - avoid exception when taking ticket.
2012-04-11 17:48:39 +10:00
Tomas Neme
e138fa108f
Merge branch 'master' into add-migration
2012-04-02 16:03:47 -03:00
Tomas Neme
28c007ea23
creating missing migration
2012-04-02 16:03:15 -03:00
Ross Poulton
321a9aef2d
Add setting HELPDESK_SHOW_KB_ON_HOMEPAGE to show KnowledgeBase
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categories on the homepage.
Bumped version number.
2012-03-02 09:28:54 +11:00
Evan Borgstrom
1f00eef6d0
[GH-93] re-applying changes...
2012-01-24 23:19:07 -05:00
Ross Poulton
230f94f6aa
Merge pull request #108 from kratorius/fix-query-filtering
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Sanity checks against input for ticket search
2012-01-23 15:16:56 -08:00
Ross Poulton
7e72f3d8ea
Merge pull request #106 from yekibud/master
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adding global queue email settings for get_mail and HELPDESK_KB_ENABLED_STAFF; added ticket due date
2012-01-23 15:15:44 -08:00
Ross Poulton
17e6122fca
Merge pull request #104 from kratorius/csrf-api-fix
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Exclude API calls from CSRF middleware.
2012-01-23 15:00:05 -08:00
Ross Poulton
62e9866254
Merge pull request #103 from kratorius/save-fix
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Pass generic parameters to inherited model save()
2012-01-23 14:59:41 -08:00
Ross Poulton
a0a1875686
Merge branch 'master' of github.com:rossp/django-helpdesk
2012-01-23 22:51:38 +00:00
Ross Poulton
b63c480037
Merge alexgarel/django-helpdesk revision e4b4dd5 - Add CSS for printing
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of tickets.
Closes GH-91.
2012-01-23 22:49:55 +00:00
Ross Poulton
6a18689faa
Merge pull request #101 from kratorius/closed-resolution-bugfix
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Save resolution when closing the ticket
2012-01-23 14:44:45 -08:00
yekibud
3e8d6edfc7
commented out some unimplemented test code
2012-01-20 16:47:41 -08:00
tschmidt
1a4c6520a6
added due_date migration and added to edit ticket form
2012-01-20 15:03:07 -08:00
tschmidt
01b0adc733
adding due_date form and model field
2012-01-20 12:48:38 -08:00
Ivan Giuliani
5eb8b6eeb7
Silly mistake: reversed condition in 'if' check
2012-01-18 23:36:58 +01:00
tschmidt
0f38b688a1
fixed other instances of custom field list without blank default
2012-01-18 11:38:56 -08:00
tschmidt
9aa32cc4f6
fixed custom field list without blank default
2012-01-18 11:20:22 -08:00
Ivan Giuliani
b6472507e4
apply_query shouldn't modify the parameters dictionary
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Changing parameters in apply_query might yield an invalid state in later
code that assumes the query was not changed.
This patch avoids parameters modification and should fix the issue
reported in #109
2012-01-18 14:39:36 +01:00
tschmidt
949179ec2e
adding HELPDESK_STAFF_ONLY_TICKET_OWNERS and HELPDESK_STAFF_ONLY_TICKET_CC settings
2012-01-17 13:40:44 -08:00
Ivan Giuliani
119b951086
Sanity checks against input for ticket search
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Currently input parameters within the ticket search view are not
validated, thus (manually) altering the parameters in the query string
issues a 500. This patch attempts to solve this problem, reverting to
the default query when the situation can't be recovered.
2012-01-17 13:14:21 +01:00
tschmidt
eb74f807d8
added QUEUE_EMAIL_BOX_SSL
2012-01-16 17:36:24 -08:00
tschmidt
164a9f44bb
added global queue default email settings
2012-01-16 17:01:47 -08:00
tschmidt
537d403d99
added HELPDESK_KB_ENABLED_STAFF
2012-01-16 16:42:16 -08:00
Ivan Giuliani
dc76854667
Exclude API calls from CSRF middleware.
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Starting from django 1.2, the CSRF middleware is enabled by
default. However, API calls require parameters passing by POST
requests but they cannot be served as they can't contain a CSRF
token.
This patch removes the CSRF middleware from API requests.
2012-01-15 11:38:28 +01:00
Ivan Giuliani
599ff33665
Pass generic parameters to inherited model save()
2012-01-14 13:06:37 +01:00
Ivan Giuliani
23a7f399d1
Save resolution when closing the ticket
2012-01-12 18:21:25 +01:00
Ivan Giuliani
c3db5417d3
Added italian translation for database-stored email templates
2012-01-11 21:36:02 +01:00
Ivan Giuliani
3ec88e4658
Add italian in the list of available languages
2012-01-11 20:44:03 +01:00
Ivan Giuliani
efafe8fc2c
Added italian translation for email templates
2012-01-11 19:46:48 +01:00
Ross Poulton
533fdc8c2a
Merge branch 'kotowicz-master', manually merging conflicts in these files:
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helpdesk/lib.py
helpdesk/templates/helpdesk/ticket_desc_table.html
helpdesk/views/staff.py
2012-01-11 09:18:05 +00:00
Andreas Kotowicz
2d882a393c
fix email problem with multiple addresses.
2011-12-09 17:21:48 +01:00
Andreas Kotowicz
885c03c514
don't translate field errors - they should be in correct language by default.
2011-12-09 17:20:32 +01:00
Andreas Kotowicz
1d0ac58391
translate all fiels in /ticket/submit/
2011-12-09 17:20:14 +01:00
Andreas Kotowicz
b79bb6ac10
fix /reports/usermonth/ & /reports/queuemonth/ errors
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- indexing was wrong
- wrong first month label was used.
2011-12-08 16:49:17 +01:00
Andreas Kotowicz
50406665c9
jquery translate temporary work arounds:
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- google translate api v1 is deprecated, for v2 you need to pay.
- the google translate widget is still available for free.
I left the jquery translate code intact, because maybe we can get
jquery-translate to work with microsoft's translation service.
2011-12-02 17:47:30 +01:00
Andreas Kotowicz
1e6fa7a92d
add option to 'hide empty queues' in dashboard overview.
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code to show empty queue is from b7df9b9495
2011-12-02 12:54:06 +01:00
Andreas Kotowicz
71d69278bc
custom fields: add option which forces user to make an active choice.
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in forms.py we prepend a 0 entry to the list of choices.
2011-12-01 20:48:37 +01:00
Andreas Kotowicz
87a5aa88b4
work on German and English translations.
2011-11-29 16:16:09 +01:00
Andreas Kotowicz
b18afe87bd
preselect currently active language in 'public_change_language'
2011-11-29 15:15:24 +01:00
Andreas Kotowicz
f823b72db6
css fixes:
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- fix space problems between helpdesk lists and welcome text. in languages other then English,
these two used to overlap.
- make search input field smaller, so that there is no ugly 'out-of-space' artifact, when
'saved queries' exist and the buttons wrap into the 'helpdesk' h1.
2011-11-29 15:07:44 +01:00
Andreas Kotowicz
505a171b61
working on dashboard:
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- clarify what the individual dashboard ticket lists mean.
- add 'tickets submitted by you' list.
- add possiblity for custom welcome message (HELPDESK_CUSTOM_WELCOME).
2011-11-29 14:08:08 +01:00
demo
049b75182b
removed forgotten pdb
2011-11-28 18:53:01 +01:00
demo
b74f6914b2
handle the case when recipients is not str but unicode
2011-11-28 18:13:07 +01:00
Andreas Kotowicz
90721b0746
create_ticket form modifications: make 'title', 'submitter_email' and 'body' fields wider.
2011-11-28 16:06:36 +01:00
Andreas Kotowicz
b73d7df064
add option 'HELPDESK_CREATE_TICKET_HIDE_ASSIGNED_TO' to hide the 'case owner' on create_view if necessary.
2011-11-28 15:17:54 +01:00
Andreas Kotowicz
c79ba8de01
uncomment previously commented code which takes care of unassiging a ticket.
2011-11-28 14:49:37 +01:00
Andreas Kotowicz
eaf78115d2
send user back to the same page before changing the display language.
2011-11-27 09:43:51 +01:00
Andreas Kotowicz
5a92dafbdc
new option: 'HELPDESK_FOOTER_SHOW_CHANGE_LANGUAGE_LINK'
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If activated, a 'change language' link will be shown in the footer.
You need to add this line to your 'urlpatterns' variable in your
urls.py file:
(r'^i18n/', include('django.conf.urls.i18n'))
2011-11-27 09:26:56 +01:00
Andreas Kotowicz
d27e4a0178
change search box padding, otherwise the bottom of the searchbox will not be aligned with the buttons on the left.
2011-11-24 15:25:48 +01:00
Andreas Kotowicz
ab67f1397a
added toolips to 'Copies to' and 'Dependencies' links, explaining what these links are for.
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added a.tooltip class to css file.
2011-11-24 14:26:15 +01:00
Andreas Kotowicz
1c3a7a8a7b
add option 'HELPDESK_SHOW_CHANGE_PASSWORD' so that local users find a link to change their password.
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(needs django-registration https://bitbucket.org/ubernostrum/django-registration/ ).
2011-11-24 13:30:45 +01:00
Andreas Kotowicz
d876c1be13
css fix for followup_mod being too wide.
2011-11-24 13:29:54 +01:00
Andreas Kotowicz
45620f96d0
new setting: HELPDESK_PREPEND_ORG_NAME
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customize helpdesk name on a few pages, i.e., your organization, so that users
know that they came to the right page.
2011-11-23 20:12:27 +01:00
Andreas Kotowicz
1eb0760f32
redirect user to 'helpdesk_home' from /helpdesk/login/ page, if user is already authenticated.
2011-11-23 19:57:11 +01:00
Andreas Kotowicz
4b0b628724
hide "log in" button on '/helpdesk/login/' page.
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modify "log in" redirect if possbible, so that user lands on same ticket (instead of dashboard) after login.
2011-11-23 19:56:36 +01:00
Andreas Kotowicz
f897d5bcb4
add option to override default look of followups - this is work in progress.
2011-11-21 20:04:05 +01:00
Andreas Kotowicz
2cee519d1c
translate code changes:
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- change js code, so that 'click' and not 'change' will trigger the translation.
- do not assume that English is the source language - the comments might be in a different language.
2011-11-21 19:15:43 +01:00
Andreas Kotowicz
d5164e96c4
add possibility to translate ticket comments using jquery & google translate.
2011-11-21 17:39:13 +01:00
Andreas Kotowicz
cb34b1933a
make django-helpdesk more customizable + bug fixes:
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- look at settings.py for all new options regarding customization.
- settings can be accessed inside the templates via the new
templatetag 'load_helpdesk_settings'
- allow editing of personal followups, but only if followup does not
contain any ticketchanges - otherwise this information is lost after
the editing.
- add 'delete' link to attachments
- link to list of closed tickets in queue overview
- add 'closed & resolved' section to dashboard
- hide 'pre-set reply' box if no pre-set replies are found.
- use 'SelectDateWidget' for custom DateField
- fix how we update followups so that attachments don't get deleted
- fix bug where resolution emails contained the solution 'None'
- fix stats crashing bug
- fix locale bug
2011-11-19 09:34:07 +01:00
Alex Garel
a6f7bd8a25
added css class on ticket actions in ticket_desc_table
2011-11-10 18:10:17 +01:00
Alex Garel
5000413bf0
fixes in french mail templates (passed all through tidy)
2011-11-10 17:36:58 +01:00
Alex Garel
7b594cfdc0
Added a warning if no message notification template found in database
2011-11-10 12:19:57 +01:00
Alex Garel
89cc11cb8e
French translations for notifications and headers / footers
2011-11-10 12:18:16 +01:00
Alex Garel
ab84017dd5
more fixes on templated mail and safe context
2011-11-09 16:37:37 +01:00
Alex Garel
08efeb1fc9
fixing month index error in reports
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month has to span from 0 to 11 not 1 to 12
2011-11-08 17:57:26 +01:00
Alex Garel
23463c902e
Using safe_template_context to build templated email context forms.py
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Without this send_templated_mail does not work (Exception on
context['queue'].get('locale', 'en')
2011-11-08 17:31:05 +01:00
Ross Poulton
6e33408a7d
Merge branch 'master' of github.com:rossp/django-helpdesk
2011-11-08 18:01:00 +11:00
Ross Poulton
dd61932294
Allow users to define the display order of custom fields. Closes GH-75.
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Thanks to Andreas K for the suggestion!
2011-11-08 17:59:34 +11:00
Ross Poulton
78f515d594
Add Italian translation, thanks to Stefano Brentegani.
2011-11-06 00:05:58 +00:00
Ross Poulton
acbcfebef5
Update urlconf to recognise KB category slugs that include numbers. Closes #68 .
2011-11-05 01:23:35 +00:00
Ross Poulton
2aaaf57504
Pull in changes from bclermont to fix content-type handling on queues when processing incoming e-mail. Closes GH-70.
2011-11-05 00:56:53 +00:00
Ross Poulton
d44fba380d
Update all translations. Closes #71 .
2011-11-05 00:47:29 +00:00
maccesch
85bf169025
fixed the "take" link when viewing a ticket to create a proper follow up
2011-09-05 20:40:53 +02:00
maccesch
70a2cd9271
fixed email sending when no locale is specified in queue
2011-09-05 19:16:22 +02:00
maccesch
c4fa11719f
fixed get_email management command
2011-09-05 18:42:41 +02:00
maccesch
652f847c3b
fixed email locale detection
2011-09-01 17:23:31 +02:00
maccesch
c8be4b03e2
added german email templates
2011-09-01 17:16:55 +02:00
maccesch
4c47c34b37
translation fixes
2011-09-01 13:29:02 +02:00
maccesch
dcec449939
small fixes and translation
2011-09-01 13:01:03 +02:00
Ross Poulton
3c567bf6fb
Merge branch 'master' of github.com:rossp/django-helpdesk
2011-07-01 18:15:19 +10:00
Ross Poulton
5a64c1bbad
Fix UnicodeEncodeException errors when submitting tickets with non-ASCII characters. Thanks to gjedeer for the patch!
2011-07-01 18:13:01 +10:00
Ross Poulton
3b43cec5cf
Merge pull request #64 from joshuajonah/master
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Added flexibility to disable the knowledgebase by using settings.HELPDESK_KB_ENABLED = False.
2011-06-15 01:20:26 -07:00
Ross Poulton
01405d489a
Update translations to latest data from Transifex.
2011-06-15 07:52:51 +00:00
Joshua Jonah
b546b0b879
Added attribution to public_base.html.
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Added missing i18n tag to attribution.html.
2011-06-10 08:22:40 -04:00
Joshua Jonah
7daf3a7552
Consolidated attribution in footer to a single file for easier override without having to subclass more than one template.
2011-06-09 11:41:32 -04:00
Joshua Jonah
e73f45e4f6
Added ability to turn of KB (my business doesn't need it)
2011-06-09 11:24:33 -04:00
Ross Poulton
9cad876f71
Update translations
2011-05-17 20:16:00 +10:00
