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452 Commits

Author SHA1 Message Date
Tom Graham
1aed6c9a96 Make sure custom user logic works with Django 1.4 
Monkey Patch for Django 1.4 to allow new custom user model logic.
 2014-10-24 17:56:52 +11:00
Tony Zhu
8635742931 Rename the initial data to avoid django 1.7 flush bug 2014-10-23 10:48:11 -04:00
Tony Zhu
dc86236136 Go back to the original helpdesk repo 2014-10-23 10:44:59 -04:00
Tom Graham
eef2a66f23 Fix for no model_name in django < 1.6 2014-10-22 17:35:24 +11:00
Tom Graham
15feb7def3 Typo in previous commit 2014-10-22 17:32:17 +11:00
Tom Graham
d966172fb7 Fix user changelist for custom user models 
Fixed the user_admin_changelist url for custom user models.
 2014-10-22 17:23:56 +11:00
Tom Graham
d2ac8af6c0 Improved support for custom user models 
Support for custom user models with a non-standard username field
 2014-10-22 16:18:04 +11:00
Tony Zhu
af1a297460 Merge from origin repo 2014-10-20 14:12:40 -04:00
Ross Poulton
b0756497dc Merge pull request #262 from AGASS007/master 
fixed tooltip (again)
 2014-09-24 08:17:20 +10:00
Guillaume Andreu Sabater
d5dd2c3423 actually enable tooltip 2014-09-22 14:04:14 +02:00
Guillaume Andreu Sabater
45eda26e7c swapped <a> and <strong> tags 2014-09-22 14:03:37 +02:00
Guillaume Andreu Sabater
05350ba37c fixed typo 2014-09-22 14:00:33 +02:00
Antoine Nguyen
58c2c818f4 Use the right values to identify priorities. 2014-09-22 10:01:08 +02:00
Antoine Nguyen
8095d30e8e Remove unknown reference to priority. 2014-09-19 16:06:11 +02:00
Antoine Nguyen
ad47087c8f Assign a bootstrap row color to tickets based on priority. 2014-09-19 16:01:15 +02:00
Antoine Nguyen
91628ab788 Do not use the builtin staff_member_required decorator. 
Before 1.7, this decorator always redirects to the admin login page so the LOGIN_URL
setting is useless.
 2014-09-19 15:15:42 +02:00
Guillaume Andreu Sabater
85b90d0030 Enable bs3 tooltips with html markup 2014-09-18 14:42:06 +02:00
Ross Poulton
863effdcb6 Update French translations. Thanks to @tonioo; closes #259. 2014-09-18 09:50:18 +10:00
Ross Poulton
7fe1cb4c9f Update & recompile translations 2014-09-16 19:54:05 +10:00
Ross Poulton
1a157ed097 Django 1.7 compat update. Fixes #255, thanks @danie1k 2014-09-11 17:37:51 +10:00
Ross Poulton
61f49786c0 Fixes for Django 1.7. For prior Django versions, South 1.0 must be used for 
migirations. Fixes #254.
 2014-09-10 09:06:50 +10:00
Ross Poulton
4c901880bc Allow file attachments in storages other than local files (eg S3). Fixes GH-249. 2014-09-02 18:36:00 +10:00
Ross Poulton
1aed98463a Increase size of attachment filename. Fixes #164. 2014-09-02 18:36:00 +10:00
Stefano Brentegani
5346c17629 Merge branch 'master' of https://github.com/rossp/django-helpdesk into refactor-staff-filter 2014-07-31 06:22:59 +02:00
Stefano Brentegani
299c23671a update .po files (preserve already translated text) 2014-07-30 11:13:42 +02:00
Stefano Brentegani
94fa283f2d mark new translatable strings and reduce redundancy 2014-07-30 10:41:10 +02:00
Stefano Brentegani
5e1616d83a split blocktrans in templates 2014-07-30 10:40:13 +02:00
Stefano Brentegani
9bbcaa5cc0 download and recompile translations from Transifex (adds Arabic) 2014-07-30 09:53:24 +02:00
Stefano Brentegani
fdd2508e22 missing load url in template 2014-07-27 18:32:56 +02:00
Stefano Brentegani
0c93de8bdb Merge branch 'master' into template-cleanup 
Conflicts:
	helpdesk/templates/helpdesk/navigation.html
 2014-07-26 14:03:08 +02:00
Ross Poulton
d38240e3cb Merge pull request #237 from brente/user-menu 
User menu
 2014-07-26 20:30:44 +10:00
Ross Poulton
201a7e91cd Merge pull request #236 from brente/fix-typo 
fix typo in template condition
 2014-07-26 20:30:17 +10:00
Stefano Brentegani
5e9fd86941 Bootstrap version of the user settings form 2014-07-25 20:57:34 +02:00
Stefano Brentegani
9433f34f9b Nav: use full user name, if available, fix icon 2014-07-25 20:14:13 +02:00
Stefano Brentegani
b05c396918 User menu = User settings, Change password, Logout 2014-07-25 18:08:47 +02:00
Stefano Brentegani
47bec43108 fix typo in template condition 2014-07-25 17:23:54 +02:00
Stefano Brentegani
597fd2b4af update jqPlot (resolves compatibility issues with jQuery 1.9+) 2014-07-25 14:47:37 +02:00
Stefano Brentegani
311dfa6dbd missing spaces in navigation menu 2014-07-25 14:08:35 +02:00
Ross Poulton
b1b1f93e1e speed up dashboard queries by using select_related (fixes #233) 2014-07-23 09:37:21 +10:00
Stefano Brentegani
6d86b62673 missing template lib references 2014-07-22 19:27:37 +02:00
Stefano Brentegani
78103c345b separate dashboard elements for easier customisation 2014-07-22 19:20:40 +02:00
Stefano Brentegani
cfd0ca3b7d remove row_columnheads class from table headers 2014-07-22 16:09:06 +02:00
Stefano Brentegani
df32432685 Merge commit 'fd0ab29dfcfc263be686c8351f4dc5880e3e1b9b' into template-cleanup 
Conflicts:
	helpdesk/templates/helpdesk/dashboard.html
	helpdesk/templates/helpdesk/kb_category.html
	helpdesk/templates/helpdesk/ticket_desc_table.html
 2014-07-22 07:28:04 +02:00
Ross Poulton
1524cb4ca1 Merge pull request #232 from brente/ago-naturaltime 
Use naturaltime for elapsed times
 2014-07-22 14:59:20 +10:00
Stefano Brentegani
d95aa46b03 Merge branch 'master' into template-cleanup 2014-07-22 06:43:05 +02:00
Ross Poulton
a2a214d33d Merge pull request #231 from brente/no-admin-url 
Remove undocumented ADMIN_URL setting
 2014-07-22 10:09:45 +10:00
Ross Poulton
ef84c90732 Merge pull request #230 from brente/navigation-nokb 
exclude KB from navigation if HELPDESK_KB_ENABLED is False
 2014-07-22 10:09:15 +10:00
Stefano Brentegani
04112a109d fix unquoted urls in template 2014-07-21 21:43:29 +02:00
Stefano Brentegani
c711a54d8d Merge commit '21e46f010dfecea1562a4d2b308fd78b71fec8a0' into no-admin-url 
Conflicts:
	helpdesk/urls.py
 2014-07-21 21:38:40 +02:00
Stefano Brentegani
9c97172624 missed for ... empty opportunity 2014-07-21 21:30:32 +02:00
Stefano Brentegani
0f103ea827 use for ... empty in templates 2014-07-21 20:28:37 +02:00
Stefano Brentegani
b530f19d65 templates: removed row_odd, row_even, row_hover classes and hover.js 2014-07-21 20:19:23 +02:00
Stefano Brentegani
6abc0ba9a9 replace row_tablehead with caption 2014-07-21 20:02:50 +02:00
Stefano Brentegani
fe5c7135a6 exclude KB from navigation if HELPDESK_KB_ENABLED is False (fixes #223) 2014-07-21 18:44:54 +02:00
Stefano Brentegani
fd0ab29dfc use naturaltime for elapsed times (resolves #229) 2014-07-21 10:21:33 +02:00
Stefano Brentegani
c477f575db use django.utils.dates.MONTHS_3 for short month names (resolves #225) 2014-07-21 09:12:27 +02:00
Stefano Brentegani
76b9271c10 fix setting import (fixes CI error) 2014-07-20 16:17:39 +02:00
Issac Kelly
073df0b03e Continuation 2014-07-15 16:04:19 -07:00
Issac Kelly
19c1913268 Allow Templated Subjects. 2014-07-15 15:48:42 -07:00
Issac Kelly
978c0665b8 Custom User model changes. 2014-07-15 14:02:31 -07:00
Ross Poulton
fe1bfd1fa4 Replace django.contrib.markup with django-markdown-deux. Closes #219. 2014-07-07 12:10:53 +10:00
Gabriel Pichot
27217edf4a Changed references from auth.User to get_user_model (views, forms & commands) 2014-06-18 16:21:37 +02:00
Aaron C. de Bruyn
ae53c1f6c7 Strip out carriage returns from subjects. Coses GH-209 2014-06-17 12:01:33 -07:00
Ross Poulton
ea9b772f35 Merge pull request #214 from Inboxen/testing-fixes 
Testing fixes
 2014-06-06 10:17:18 +10:00
Matt Molyneaux
4caa54f84d Move CustomField to field class code to a mixin 2014-06-05 09:51:19 +01:00
Matt Molyneaux
28c3690da7 Give CustomField.empty_selection_list a default value 
BooleanField defaults to False <1.6 and to None >=1.6, causing tests to fail on 1.6
 2014-06-05 01:30:27 +01:00
s3h10r
fece448308 fixes: attachments in public comments not shown in public_view_ticket 
if no followup.ticketchange_set.all is present the attachments
of followups were not shown to a public user.
 2014-05-26 17:28:36 +02:00
Tony Zhu
fced647271 Use json instead of deprecated django.utils.simplejson 2014-03-31 14:43:59 -04:00
Adam Fast
830a62e986 Update with default for HAS_TAG_SUPPORT 
Migration 0006 imports this setting but no value is available so an ImportError is thrown.
 2014-03-04 14:20:47 -06:00
Ross Poulton
d99df4a43e Merge pull request #206 from gjedeer/patch-1 
Protocol-independent CDN links
 2014-02-20 08:57:20 +11:00
GDR!
07a3b91b6f Protocol-independent CDN links 2014-02-19 16:17:13 +01:00
GDR!
53640e0b3e Protocol-independent CDN links 2014-02-19 16:16:17 +01:00
Ross Poulton
36c7e59f07 Merge pull request #169 from mpietsch/ticket_caption_sorting 
Caption and sorting of tickets in dropdown menus should use ID, e. g. when adding a dependency
 2014-01-30 17:52:03 -08:00
Ross Poulton
452a34ad72 Smart email parsing (closes #203): Use email-reply-parser to ignore cruft in incoming emails 2014-01-29 23:08:33 +11:00
Ross Poulton
0e58c99f69 Remove unncessary translate code in base.html; comment translation still functions. 2014-01-29 22:55:06 +11:00
Ross Poulton
fd9881e6e0 Fix display of saved queries for authenticated users when CONTEXT_PROCESORS didn't include request. 2014-01-29 22:48:54 +11:00
Ross Poulton
2b225d6843 settings.py cleanup (#200); remove HELPDESK_KB_ENABLED_STAFF and HELPDESK_NAVIGATION_STATS_ENABLED (now always on); removed HELPDESK_NAVIGATION_CUSTOM_EXTEND - just use custom template! 2014-01-29 22:37:36 +11:00
Ross Poulton
a9c7e3ab72 settings.py cleanup (#200): remove org name / logo. These belong in local templates, not settings. 2014-01-29 22:30:26 +11:00
Ross Poulton
77f0512c76 settings.py cleanup (#200): remove HELPDESK_SUPPORT_PERSON; please add into attribution.html if needed. 2014-01-29 22:27:42 +11:00
Ross Poulton
1066049ccc settings.py cleanup (#200); Remove HELPDESK_SHOW_KB_ON_HOMEPAGE (new default is YES) 2014-01-29 22:26:35 +11:00
Ross Poulton
cd1172b35a settings.py cleanup (#200): Remove HELPDESK_SHOW_DELETE_BUTTON_TICKET_TOP and HELPDESK_SHOW_EDIT_BUTTON_TICKET_TOP; both links now always show. 2014-01-29 22:23:42 +11:00
Ross Poulton
a5b9ae1f0a settings.py cleanup (#200): Change HELPDESK_UPDATE_PUBLIC_DEFAULT to False. This re-shows the 'is public?' tickbox. 2014-01-29 22:19:35 +11:00
Ross Poulton
b85b45a14a settings.py cleanup (#200) - Remove HELPDESK_CUSTOM_WELCOME; always show this reworded message. 2014-01-29 22:17:45 +11:00
Ross Poulton
8427c622aa Remove extraneous HAS_TAG_SUPPORT setting 2014-01-29 22:16:05 +11:00
Ross Poulton
4930579534 settings.py cleanup: remove options for footer links; API link always shows and removed language selector. 2014-01-29 22:15:37 +11:00
Ross Poulton
66da47205e settings.py cleanup (#200) - remove HELPDESK_DASHBOARD_BASIC_TICKET_STATS, always shows now. This resolves #201 to my satisfaction for now. 2014-01-29 22:13:42 +11:00
Ross Poulton
99e9bd33d8 Settings.py cleanup (#200): Remove HELPDESK_DASHBOARD_HIDE_EMPTY_QUEUES 2014-01-29 22:09:58 +11:00
Ross Poulton
07a9093dae settings.py cleanup (#200): Always show Delete button on dashboard 2014-01-29 22:08:21 +11:00
Ross Poulton
d340446feb Remove django-tagging support, as that library is unmaintained. Closes #194. 2014-01-29 22:00:00 +11:00
Ross Poulton
2718315d53 Merge pull request #191 from leonh/master 
added a bootstrap3 based layout, thanks @leonh. Updates #180 too. Needs more testing and tweaking (eg 'Edit' forms, add django-bootstrap-form to requirements & readme).
 2014-01-22 02:24:59 -08:00
Bryce Groff
020d1cefae - Use the Django 1.5 get_user_model function if it exists in Django, i.e. 1.5 and above. 2014-01-15 13:39:38 -10:00
Leon Harris
e7e2781d65 added local nav extension via a specified template 2013-12-09 16:48:11 +00:00
Leon Harris
f6a8c80755 added bit of colour on the ticket detail page 2013-11-26 12:09:55 +00:00
Leon Harris
a419956f4c fixed responsive problems with navigation moved logo into body of page altered headings 2013-11-26 10:59:45 +00:00
Leon Harris
7fcb829e54 updated templated to use CDN bootstrap3, CDN jquery, added logo to navigation, minor layout changes requires http://github.com/tzangms/django-bootstrap-form 2013-11-25 15:51:14 +00:00
Ross Poulton
cf63c61d82 Merge pull request #190 from tony-zhu/master 
Fix the bug of handling attachments when Django DEFAULT_FILE_STORAGE is not default. Should fix #3.
 2013-11-19 14:00:29 -08:00
Tony Zhu
b6339cc016 Fix the bug of handling attachments when Django DEFAULT_FILE_STORAGE is not FileSystemStorage 2013-11-19 21:24:52 +00:00
Ross Poulton
95a1bfb6b7 Merge pull request #189 from tony-zhu/master 
RSS feed not working for user name with @ in it. Fixes issue
 2013-11-14 14:15:16 -08:00
Tony Zhu
51114c8029 RSS feed not working for user name with @ in it. Fixes issue 2013-11-14 20:34:39 +00:00
Stefano Brentegani
eb3becb9a9 fixes = vs == in template 2013-11-07 13:22:04 +01:00
Tony Zhu
7624e77524 Fix the navigation links for NON_STAFF to create new ticket if HELPDESK_ALLOW_NON_STAFF_TICKET_UPDATE is enabled 2013-10-14 14:55:44 -04:00
Ross Poulton
f65247278f Update and recompile all translations. Closes #185. 2013-10-01 11:31:38 +10:00
Ross Poulton
98340b524d Fixes #181. Thanks @AntonOfTheWoods 2013-09-16 11:54:46 +10:00
Ross Poulton
f63b670893 Merge pull request #170 from mpietsch/status_dependencies 
Ticket status now shows that there are open dependencies.
 2013-05-28 17:03:35 -07:00
Ross Poulton
3e80ded22f Merge pull request #174 from mpietsch/cctemplate2 
Now using mail template ..._cc for informing cc addresses.
 2013-04-22 17:33:48 -07:00
root
d177291409 Now using mail template ..._cc for informing cc addresses. 2013-04-19 08:54:24 +02:00
xmacaba
78cc734a12 Update public_view_ticket.html 
It returns the id of the post, but this value is not eligible for ticket viewing. Instead, you must provide the [queue]-[ticket_id].
 2013-04-01 20:06:37 -03:00
Darrell Enns
a4b3185525 fix urls.py for django 1.3 compatibility 2013-03-18 11:58:07 -07:00
Darrell Enns
8f0a80d322 added url tag compatibility fix for django <1.5 
added django 1.5 to travis
 2013-03-18 11:41:43 -07:00
Darrell Enns
ca1c6a270c compatibility fixes for django 1.5 2013-03-18 10:57:39 -07:00
root
9b593472f7 Ticket status now shows that there are open dependencies. 2013-03-06 11:19:13 +01:00
root
20d5a24eab Caption and sorting of tickets in dropdown menus should use ID, e. g. when adding a dependency. 2013-03-06 10:58:25 +01:00
root
306d8bf4d3 Changed regex for email subjects to use queue slug to tell internal ticket id from external ones. 2013-02-27 16:14:16 +01:00
Ross Poulton
127d57e386 Fix timezone import for Django < 1.4 2013-01-23 12:21:54 +11:00
Ross Poulton
556cf5d302 fix tpyo - importError vs ImportError 2013-01-23 11:55:36 +11:00
Ross Poulton
53273e3794 Fix datetime/timezone handling in Django <1.4; update management commands to be timezone-aware 2013-01-23 11:35:18 +11:00
Ross Poulton
341a40b9ae Make datetime handline offset-aware. Now requires pytz. Fixes #142. 2013-01-23 10:59:12 +11:00
Ross Poulton
13702852e1 Merge branch 'master' of github.com:rossp/django-helpdesk 2013-01-21 17:25:39 +11:00
Ross Poulton
6c440f3ed0 Fix #160 - send e-mails to ticket CC list even if there is no ticket submitter 2013-01-21 17:25:14 +11:00
Ross Poulton
4736ef3c98 Merge pull request #156 from URpages/master 
Make sure that blank strings do not kill in_list. Also fixes #107.
 2013-01-19 19:54:27 -08:00
Ross Poulton
22b68430df Fix from @kotowicz to fix filename encoding. Closes #162 and #149 2013-01-20 14:45:33 +11:00
Ross Poulton
6b0c9c48e8 Closes #161 - provide script to simplify automation of email polling 2013-01-20 14:40:57 +11:00
Ross Poulton
e3ef1e4f20 Closes #163 - ignore automatic email replies 2013-01-20 14:39:07 +11:00
Ross Poulton
6f38470146 Merge pull request #159 from satyans24/master 
fix unicode decode error
 2012-10-10 02:29:58 -07:00
satyans24
43658abad9 Update helpdesk/management/commands/get_email.py 
ignore when some characters can't be decoded to avoid unicode decode error.
 2012-10-09 21:04:20 +05:30
digitalpbk
88fa35cf29 import settings from helpdesk instead of django 2012-10-07 14:20:26 +05:30
digitalpbk
7716eb69a9 assigned_to.usersettings.settings is a dictionary 
t.assigned_to.usersettings.settings is a dictionary, so getattr does not work
 2012-10-07 14:16:57 +05:30
digitalpbk
6405da36e4 create_ticket POST should accept all users 
based on HELPDESK_STAFF_ONLY_TICKET_OWNERS setting, the POST part should accept all users or staff users
 2012-10-07 14:14:32 +05:30
Thomas Woolford
637130b2da make sure that blank strings do not kill in_list 2012-09-12 14:15:15 +09:30
Ross Poulton
3785ca4477 Increase size of attachment mime type field. Fixes #155, thanks 
@lacrymology.
 2012-08-28 18:56:30 +10:00
Ross Poulton
11aeee8ad5 Improve public action tests 2012-08-08 14:32:17 +10:00
Ross Poulton
9ae358e6f8 Allow tests to run if Sites module isn't properly configured. 2012-08-08 14:31:51 +10:00
Ross Poulton
0bd559003b E-mails ignore newlines in ticket description. Closes #40, thanks @fatbox 2012-08-08 00:09:05 +10:00
Ross Poulton
26e0809e5e Add some tests. Finally. First draft: just includes submission & public 
action testing - needs plenty more tests added.
 2012-08-08 00:04:34 +10:00
Ross Poulton
f45400e26a show time until closed for all tickets and those that were opened in the last 60 days. By @kotowicz in 5252ad9d07 2012-08-07 23:57:34 +10:00
Ross Poulton
80a0198785 fix potential divide by zero error, by @kotowicz in 9f205552e7 2012-08-07 23:54:46 +10:00
Ross Poulton
a4f1ac9b8b new option 'HELPDESK_DASHBOARD_BASIC_TICKET_STATS', shows quick ticket 
stats in dashboard links to detailed 'days until ticket is closed by
month' plot.
New chart for 'days until ticket is closed'.
By @kotowicz in 0a8f4ce6d6.
 2012-08-07 23:51:52 +10:00
Ross Poulton
92ab42de32 add 'td.report' to css file and use it in report_output.html so that table entries are centered. By @kotowicz in b4fe8bd91f 2012-08-07 23:45:31 +10:00
Ross Poulton
d7c781eae8 Make followup edit & deletion staff-only 2012-08-07 23:43:26 +10:00
Ross Poulton
a21050082a Improve ticket CC handling. By @kotowicz in 
4bf79ccf46.
 2012-08-07 23:41:43 +10:00
Ross Poulton
2f1b74316f new option 'HELPDESK_SHOW_EDIT_BUTTON_FOLLOW_UP' which allows superusers 
to delete individual followups (so you don't have to go to the admin).
(by @kotowicz in a2a5b10b2d)
 2012-08-07 23:32:45 +10:00
Ross Poulton
5c2a1df976 Replicate @kotowicz 24754aa9d9 2012-08-07 23:24:31 +10:00
Ross Poulton
dc91771b96 Avoid saving empty ticket updates. Closes #99. 2012-08-07 23:22:39 +10:00
Ross Poulton
eaba930c63 Line up heading & navigation items. Closes #83. 2012-08-07 23:01:40 +10:00
Ross Poulton
23a85efea7 Make it easier to allow multiple file attachments on update. Closes #90. 2012-08-07 22:55:56 +10:00
Ross Poulton
e209793aa2 When unauthenticated users reach update view, forward to login. Addresses issue #78. 2012-08-07 22:50:25 +10:00
Ross Poulton
62093971ab Add incomplete Portugese (Brazil), Spanish (Columbia), Swedish & Norwegian Bokmal (Norway) translations. Update all other translations. 2012-08-07 22:40:59 +10:00
Ross Poulton
313f565006 Make login link go to the users preferred dashboard/ticket list. Fixes #97, thanks @emperorcezar 2012-08-07 20:38:15 +10:00
Ross Poulton
776d88dbd6 RSS feeds not working for users with periods in their name. Fixes issue #30, thanks @tsanecki 2012-08-07 20:32:23 +10:00
Ross Poulton
ba9875af06 Merge branch 'master' of github.com:rossp/django-helpdesk 2012-08-07 20:27:14 +10:00