1491 Commits

Author	SHA1	Message	Date
Sam Splunks	7e65e3d367	Renamed setting to HELPDESK_FOLLOWUP_TIME_SPENT_EXCLUDE_STATUSES	2024-02-14 13:23:15 +00:00
Sam Splunks	90666a47ba	Adding HELPDESK_FOLLOWUP_TIME_CALCULATION_EXCLUDE_STATUSES setting	2024-02-14 13:21:19 +00:00
Sam Splunks	220f6d56a8	Adding HELPDESK_FOLLOWUP_TIME_SPENT_EXCLUDE_HOLIDAYS setting	2024-02-14 13:03:58 +00:00
Sam Splunks	eb9d947dd6	Update comments	2024-02-14 12:33:20 +00:00
Sam Splunks	a671a9e8dc	Fixed undefined timedelta error	2024-02-14 10:23:31 +00:00
Sam Splunks	c3f6a1caa2	Adding second precision for float conversion	2024-02-14 10:21:34 +00:00
Sam Splunks	05dfde59cb	Include opening hours for follow-up time_spent calculation	2024-02-14 10:16:20 +00:00
Sam Splunks	ed6aa132f3	timedelta seconds property is limited to 86400	2024-02-13 10:31:06 +00:00
Sam Splunks	ab8bd7637d	Adding comment header according to documentation header	2024-02-13 09:30:21 +00:00
Sam Splunks	cd77ac7a9d	Update FollowUp time calculation method	2024-02-13 09:27:12 +00:00
Sam Splunks	f7e3a2b8aa	Automatic absolute time_spent calculation for ticket FollowUp	2024-02-13 08:59:48 +00:00
Sam Splunks	40ef247844	Handle "no label" for status id case (shouldn't happen)	2024-02-05 11:39:45 +01:00
Sam Splunks	c7a9a1ab54	Removed ticket new status logic from templates	2024-02-05 11:34:56 +01:00
Sam Splunks	8b53ef9505	Passing ticket status flow logic to Ticket model	2024-02-05 10:58:42 +01:00
Sam Splunks	6498126b87	Forgot {% endif %} line while pasting code	2024-02-02 16:20:08 +01:00
Sam Splunks	302769e59c	Merge branch 'main' into main	2024-02-02 16:08:33 +01:00
Sam Splunks	827c0b7ed3	Update public ticket view with new settings statuses logic	2024-02-02 15:40:08 +01:00
Sam Splunks	71047e1fac	Allow new settings statuses in "Respond to this ticket" status changes	2024-02-02 15:32:12 +01:00
Sam Splunks	2ff266a612	Fixed pairing parenthesis	2024-02-01 16:28:26 +01:00
Sam Splunks	3e6e39fc39	Fixing missing capitalized Q_OPEN_STATUSES variable	2024-02-01 15:43:56 +01:00
Sam Splunks	ab2c2f79a4	Allow Tickets status choices customization	2024-02-01 15:38:02 +01:00
Ste-KNY	aaafe397c1	Implement Custom delete_queryset Method in QueueAdmin to Resolve Django 1062 Error	2024-01-31 14:13:25 +01:00
Sam Splunks	1bf92a82c4	Removed unused gettext import	2024-01-24 10:59:51 +01:00
Sam Splunks	3e791d98fa	Explicit property naming	2024-01-22 14:39:53 +00:00
Sam Splunks	3537ec7447	Customization of Ticket PRIORITY_CHOICES in project settings	2024-01-22 14:30:44 +00:00
Timothy Hobbs	c9f742227e	Include custom fields in user tickets api endpoint	2024-01-16 22:19:32 +00:00
Timothy Hobbs	b0977a44d0	Remove debug output code from tests	2024-01-04 00:16:47 +00:00
Timothy Hobbs	7aa7f0eca2	Fix custom field sending in new ticket webhook	2023-12-27 19:39:12 +00:00
Timothy Hobbs	7a4210df50	my_tickets.html: Trans tags	2023-12-04 23:42:49 +00:00
Timothy Hobbs	9b17dc3cbd	More formatting fixes on ticket view page	2023-12-04 23:38:28 +00:00
Timothy Hobbs	4432802562	Fix css for showing ticket followups	2023-12-04 23:38:28 +00:00
Timothy Hobbs	83994d07d7	Fix updating tickets when opened from my-tickets view	2023-12-04 23:38:28 +00:00
Timothy Hobbs	27f295098c	Improve webhook env var handling & docs	2023-12-04 23:37:31 +00:00
Christopher Broderick	c959c24b96	Merge branch 'main' into webhooks-2	2023-12-04 08:42:58 +00:00
Christopher Broderick	9db89e6714	Merge pull request #1145 from timthelion/webhooks-1 ... API: Actually send out emails when creating followups via the API	2023-12-04 07:57:36 +00:00
Timothy Hobbs	04bbb27b24	Fix mistake in if chaining	2023-12-03 00:34:29 +00:00
Timothy Hobbs	e708281dcd	Implement webhooks. Fixes #264	2023-12-02 20:57:21 +00:00
Timothy Hobbs	9526ca9820	Do the full update ticket flow when followups are posted from the API	2023-11-30 11:40:11 +01:00
Timothy Hobbs	2360c2ed53	Add My Tickets view to staff menu as well	2023-11-27 11:18:31 +01:00
Timothy Hobbs	e00e19625a	Remove Due Date and Submitter columns from My Tickets view as these are not necessary	2023-11-27 11:14:10 +01:00
Timothy Hobbs	ffb7522e79	Use update_ticket method when placing ticket on hold	2023-11-26 16:40:52 +00:00
Timothy Hobbs	8f71bdac7a	Add tests for user_tickets api endpoint	2023-11-26 12:58:53 +00:00
Timothy Hobbs	5d190c30ab	re-protect public views	2023-11-23 22:52:45 +01:00
Timothy Hobbs	162a368b9d	Remove all mention of obsolute API deactivation switch. The helpdesk frontend ... now requires the API	2023-11-23 22:23:13 +01:00
Timothy Hobbs	3d4d58b5fd	Fixes #994	2023-11-23 21:58:02 +01:00
Timothy Hobbs	b92c83de39	Implement My Tickets view in public helpdesk ... Note: This is a breaking change as it forces pagination on the API endoints. This should have been done from the start as the API without pagination is useless when there are large numbers of tickets.	2023-11-23 21:50:44 +01:00
Timothy Hobbs	cec90aafdd	Show username in nav header	2023-11-23 20:59:58 +01:00
Timothy Hobbs	4481795c7f	search_for_ticket → class based view	2023-11-23 20:52:27 +01:00
Timothy Hobbs	e128cc0d5c	view_ticket → class based view	2023-11-23 20:48:50 +01:00
Christopher Broderick	da00cf67b3	Update helpdesk/settings.py ... Co-authored-by: Benbb96 <Benbb96@users.noreply.github.com>	2023-11-15 11:31:45 +00:00