Christopher Broderick
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ed321159fe
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Merge pull request #1159 from samsplunks/main
Time tracking features
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2024-02-27 03:18:24 +00:00 |
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Sam Splunks
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6724e29e28
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Fixed holidays exclusion format in documentation
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2024-02-21 15:36:21 +01:00 |
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Sam Splunks
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7a7a39d567
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Extracting previous ticket status from latest follow-up with new_status set
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2024-02-15 16:16:24 +00:00 |
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Sam Splunks
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5482d7b6df
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Adding year to HELPDESK_FOLLOWUP_TIME_SPENT_EXCLUDE_HOLIDAYS dates
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2024-02-15 15:42:29 +00:00 |
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Sam Splunks
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ae7c8c7aea
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Raise ImproperlyConfigured if HELPDESK_FOLLOWUP_TIME_SPENT_OPENING_HOURS is out of (0, 23.9999) boundary values
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2024-02-15 15:24:55 +00:00 |
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Sam Splunks
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02e333cf52
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Precise selection of previous status
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2024-02-15 09:55:57 +00:00 |
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Sam Splunks
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ae89d182a9
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Removed duplicate format_time_spent function definition
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2024-02-15 09:30:02 +00:00 |
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Sam Splunks
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cec1035c2d
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Return precisely 86400 seconds for a full day
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2024-02-15 09:18:36 +00:00 |
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Sam Splunks
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99b49e3f39
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Refactoring earliest and latest follow-up time selection logic, also allows for time_spent recalculation if unset
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2024-02-15 09:08:25 +00:00 |
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Sam Splunks
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b1759520d8
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Merge exclusion conditions for time_spent calculation
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2024-02-14 14:52:23 +00:00 |
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Sam Splunks
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b3cbfdbe09
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Added HELPDESK_FOLLOWUP_TIME_SPENT_EXCLUDE_QUEUES setting
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2024-02-14 13:36:46 +00:00 |
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Sam Splunks
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7e65e3d367
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Renamed setting to HELPDESK_FOLLOWUP_TIME_SPENT_EXCLUDE_STATUSES
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2024-02-14 13:23:15 +00:00 |
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Sam Splunks
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90666a47ba
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Adding HELPDESK_FOLLOWUP_TIME_CALCULATION_EXCLUDE_STATUSES setting
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2024-02-14 13:21:19 +00:00 |
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Sam Splunks
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220f6d56a8
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Adding HELPDESK_FOLLOWUP_TIME_SPENT_EXCLUDE_HOLIDAYS setting
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2024-02-14 13:03:58 +00:00 |
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Sam Splunks
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eb9d947dd6
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Update comments
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2024-02-14 12:33:20 +00:00 |
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Sam Splunks
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a671a9e8dc
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Fixed undefined timedelta error
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2024-02-14 10:23:31 +00:00 |
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Sam Splunks
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c3f6a1caa2
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Adding second precision for float conversion
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2024-02-14 10:21:34 +00:00 |
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Sam Splunks
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05dfde59cb
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Include opening hours for follow-up time_spent calculation
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2024-02-14 10:16:20 +00:00 |
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Sam Splunks
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ed6aa132f3
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timedelta seconds property is limited to 86400
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2024-02-13 10:31:06 +00:00 |
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Sam Splunks
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ab8bd7637d
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Adding comment header according to documentation header
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2024-02-13 09:30:21 +00:00 |
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Sam Splunks
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cd77ac7a9d
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Update FollowUp time calculation method
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2024-02-13 09:27:12 +00:00 |
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Sam Splunks
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13e42f1956
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Document HELPDESK_FOLLOWUP_TIME_SPENT_AUTO setting
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2024-02-13 09:06:58 +00:00 |
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Sam Splunks
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f7e3a2b8aa
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Automatic absolute time_spent calculation for ticket FollowUp
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2024-02-13 08:59:48 +00:00 |
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Christopher Broderick
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f379bbe80e
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Merge pull request #1157 from samsplunks/main
Allow new ticket statuses configuration in settings
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2024-02-07 22:21:39 +00:00 |
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Sam Splunks
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bfb58a1ccf
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Documenting HELPDESK_TICKET_STATUS_CHOICES_FLOW setting
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2024-02-05 11:54:25 +01:00 |
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Sam Splunks
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40ef247844
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Handle "no label" for status id case (shouldn't happen)
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2024-02-05 11:39:45 +01:00 |
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Sam Splunks
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c7a9a1ab54
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Removed ticket new status logic from templates
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2024-02-05 11:34:56 +01:00 |
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Sam Splunks
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8b53ef9505
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Passing ticket status flow logic to Ticket model
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2024-02-05 10:58:42 +01:00 |
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Sam Splunks
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6498126b87
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Forgot {% endif %} line while pasting code
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2024-02-02 16:20:08 +01:00 |
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Sam Splunks
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302769e59c
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Merge branch 'main' into main
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2024-02-02 16:08:33 +01:00 |
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Sam Splunks
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827c0b7ed3
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Update public ticket view with new settings statuses logic
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2024-02-02 15:40:08 +01:00 |
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Sam Splunks
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71047e1fac
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Allow new settings statuses in "Respond to this ticket" status changes
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2024-02-02 15:32:12 +01:00 |
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Sam Splunks
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ec49ac07bb
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Update settings.rst with explicit settings for STATUS_CHOICES
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2024-02-02 12:11:17 +01:00 |
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Christopher Broderick
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4e08586e3a
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Merge pull request #1156 from Ste-KNY/main
Implement Custom delete_queryset Method in QueueAdmin to Resolve Django 1062 Error
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2024-02-01 21:06:31 +00:00 |
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Sam Splunks
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2ff266a612
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Fixed pairing parenthesis
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2024-02-01 16:28:26 +01:00 |
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Sam Splunks
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c9628e3234
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Documentation text editing
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2024-02-01 16:23:18 +01:00 |
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Sam Splunks
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06dab282b9
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Documentation for STATUS_CHOICES customization
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2024-02-01 16:16:39 +01:00 |
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Sam Splunks
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3e6e39fc39
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Fixing missing capitalized Q_OPEN_STATUSES variable
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2024-02-01 15:43:56 +01:00 |
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Sam Splunks
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ab2c2f79a4
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Allow Tickets status choices customization
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2024-02-01 15:38:02 +01:00 |
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Ste-KNY
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aaafe397c1
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Implement Custom delete_queryset Method in QueueAdmin to Resolve Django 1062 Error
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2024-01-31 14:13:25 +01:00 |
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Christopher Broderick
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147151a271
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Merge pull request #1153 from samsplunks/main
Customization of Ticket PRIORITY_CHOICES in project settings
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2024-01-24 11:48:07 +00:00 |
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Sam Splunks
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d0cb8a8165
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Update docs/settings.rst with matching priority ids
Co-authored-by: Benbb96 <Benbb96@users.noreply.github.com>
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2024-01-24 11:41:47 +01:00 |
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Sam Splunks
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229a73a8c1
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Update settings.rst with example for Ticket priority choices
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2024-01-24 11:14:05 +01:00 |
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Sam Splunks
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1bf92a82c4
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Removed unused gettext import
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2024-01-24 10:59:51 +01:00 |
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Sam Splunks
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7501e7fcd7
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Update settings documentation for Ticket PRIORITY_CHOICES customization
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2024-01-24 10:58:41 +01:00 |
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Sam Splunks
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3e791d98fa
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Explicit property naming
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2024-01-22 14:39:53 +00:00 |
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Sam Splunks
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3537ec7447
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Customization of Ticket PRIORITY_CHOICES in project settings
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2024-01-22 14:30:44 +00:00 |
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Christopher Broderick
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a50065e768
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Merge pull request #1152 from timthelion/user-tickets-custom-fields
User tickets custom fields
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2024-01-17 22:38:55 +00:00 |
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Christopher Broderick
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f6f60a5c1c
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Merge branch 'main' into user-tickets-custom-fields
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2024-01-17 22:36:40 +00:00 |
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Christopher Broderick
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04f35dd4ce
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Merge pull request #1150 from timthelion/webhooks-4
Fix custom field sending in new ticket webhook
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2024-01-17 22:35:51 +00:00 |
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