Sam Splunks
|
b3cbfdbe09
|
Added HELPDESK_FOLLOWUP_TIME_SPENT_EXCLUDE_QUEUES setting
|
2024-02-14 13:36:46 +00:00 |
|
Sam Splunks
|
7e65e3d367
|
Renamed setting to HELPDESK_FOLLOWUP_TIME_SPENT_EXCLUDE_STATUSES
|
2024-02-14 13:23:15 +00:00 |
|
Sam Splunks
|
90666a47ba
|
Adding HELPDESK_FOLLOWUP_TIME_CALCULATION_EXCLUDE_STATUSES setting
|
2024-02-14 13:21:19 +00:00 |
|
Sam Splunks
|
220f6d56a8
|
Adding HELPDESK_FOLLOWUP_TIME_SPENT_EXCLUDE_HOLIDAYS setting
|
2024-02-14 13:03:58 +00:00 |
|
Sam Splunks
|
eb9d947dd6
|
Update comments
|
2024-02-14 12:33:20 +00:00 |
|
Sam Splunks
|
a671a9e8dc
|
Fixed undefined timedelta error
|
2024-02-14 10:23:31 +00:00 |
|
Sam Splunks
|
c3f6a1caa2
|
Adding second precision for float conversion
|
2024-02-14 10:21:34 +00:00 |
|
Sam Splunks
|
05dfde59cb
|
Include opening hours for follow-up time_spent calculation
|
2024-02-14 10:16:20 +00:00 |
|
Sam Splunks
|
ed6aa132f3
|
timedelta seconds property is limited to 86400
|
2024-02-13 10:31:06 +00:00 |
|
Sam Splunks
|
ab8bd7637d
|
Adding comment header according to documentation header
|
2024-02-13 09:30:21 +00:00 |
|
Sam Splunks
|
cd77ac7a9d
|
Update FollowUp time calculation method
|
2024-02-13 09:27:12 +00:00 |
|
Sam Splunks
|
13e42f1956
|
Document HELPDESK_FOLLOWUP_TIME_SPENT_AUTO setting
|
2024-02-13 09:06:58 +00:00 |
|
Sam Splunks
|
f7e3a2b8aa
|
Automatic absolute time_spent calculation for ticket FollowUp
|
2024-02-13 08:59:48 +00:00 |
|
Christopher Broderick
|
f379bbe80e
|
Merge pull request #1157 from samsplunks/main
Allow new ticket statuses configuration in settings
|
2024-02-07 22:21:39 +00:00 |
|
Sam Splunks
|
bfb58a1ccf
|
Documenting HELPDESK_TICKET_STATUS_CHOICES_FLOW setting
|
2024-02-05 11:54:25 +01:00 |
|
Sam Splunks
|
40ef247844
|
Handle "no label" for status id case (shouldn't happen)
|
2024-02-05 11:39:45 +01:00 |
|
Sam Splunks
|
c7a9a1ab54
|
Removed ticket new status logic from templates
|
2024-02-05 11:34:56 +01:00 |
|
Sam Splunks
|
8b53ef9505
|
Passing ticket status flow logic to Ticket model
|
2024-02-05 10:58:42 +01:00 |
|
Sam Splunks
|
6498126b87
|
Forgot {% endif %} line while pasting code
|
2024-02-02 16:20:08 +01:00 |
|
Sam Splunks
|
302769e59c
|
Merge branch 'main' into main
|
2024-02-02 16:08:33 +01:00 |
|
Sam Splunks
|
827c0b7ed3
|
Update public ticket view with new settings statuses logic
|
2024-02-02 15:40:08 +01:00 |
|
Sam Splunks
|
71047e1fac
|
Allow new settings statuses in "Respond to this ticket" status changes
|
2024-02-02 15:32:12 +01:00 |
|
Sam Splunks
|
ec49ac07bb
|
Update settings.rst with explicit settings for STATUS_CHOICES
|
2024-02-02 12:11:17 +01:00 |
|
Christopher Broderick
|
4e08586e3a
|
Merge pull request #1156 from Ste-KNY/main
Implement Custom delete_queryset Method in QueueAdmin to Resolve Django 1062 Error
|
2024-02-01 21:06:31 +00:00 |
|
Sam Splunks
|
2ff266a612
|
Fixed pairing parenthesis
|
2024-02-01 16:28:26 +01:00 |
|
Sam Splunks
|
c9628e3234
|
Documentation text editing
|
2024-02-01 16:23:18 +01:00 |
|
Sam Splunks
|
06dab282b9
|
Documentation for STATUS_CHOICES customization
|
2024-02-01 16:16:39 +01:00 |
|
Sam Splunks
|
3e6e39fc39
|
Fixing missing capitalized Q_OPEN_STATUSES variable
|
2024-02-01 15:43:56 +01:00 |
|
Sam Splunks
|
ab2c2f79a4
|
Allow Tickets status choices customization
|
2024-02-01 15:38:02 +01:00 |
|
Ste-KNY
|
aaafe397c1
|
Implement Custom delete_queryset Method in QueueAdmin to Resolve Django 1062 Error
|
2024-01-31 14:13:25 +01:00 |
|
Christopher Broderick
|
147151a271
|
Merge pull request #1153 from samsplunks/main
Customization of Ticket PRIORITY_CHOICES in project settings
|
2024-01-24 11:48:07 +00:00 |
|
Sam Splunks
|
d0cb8a8165
|
Update docs/settings.rst with matching priority ids
Co-authored-by: Benbb96 <Benbb96@users.noreply.github.com>
|
2024-01-24 11:41:47 +01:00 |
|
Sam Splunks
|
229a73a8c1
|
Update settings.rst with example for Ticket priority choices
|
2024-01-24 11:14:05 +01:00 |
|
Sam Splunks
|
1bf92a82c4
|
Removed unused gettext import
|
2024-01-24 10:59:51 +01:00 |
|
Sam Splunks
|
7501e7fcd7
|
Update settings documentation for Ticket PRIORITY_CHOICES customization
|
2024-01-24 10:58:41 +01:00 |
|
Sam Splunks
|
3e791d98fa
|
Explicit property naming
|
2024-01-22 14:39:53 +00:00 |
|
Sam Splunks
|
3537ec7447
|
Customization of Ticket PRIORITY_CHOICES in project settings
|
2024-01-22 14:30:44 +00:00 |
|
Christopher Broderick
|
a50065e768
|
Merge pull request #1152 from timthelion/user-tickets-custom-fields
User tickets custom fields
|
2024-01-17 22:38:55 +00:00 |
|
Christopher Broderick
|
f6f60a5c1c
|
Merge branch 'main' into user-tickets-custom-fields
|
2024-01-17 22:36:40 +00:00 |
|
Christopher Broderick
|
04f35dd4ce
|
Merge pull request #1150 from timthelion/webhooks-4
Fix custom field sending in new ticket webhook
|
2024-01-17 22:35:51 +00:00 |
|
Timothy Hobbs
|
c9f742227e
|
Include custom fields in user tickets api endpoint
|
2024-01-16 22:19:32 +00:00 |
|
Timothy Hobbs
|
b0977a44d0
|
Remove debug output code from tests
|
2024-01-04 00:16:47 +00:00 |
|
Timothy Hobbs
|
7aa7f0eca2
|
Fix custom field sending in new ticket webhook
|
2023-12-27 19:39:12 +00:00 |
|
Christopher Broderick
|
82653806c4
|
Merge pull request #1147 from timthelion/webhooks-3
Fixes for my-tickets view and public ticket view
|
2023-12-06 22:12:20 +00:00 |
|
Christopher Broderick
|
7027aa24db
|
Merge branch 'main' into webhooks-3
|
2023-12-05 21:54:33 +00:00 |
|
Christopher Broderick
|
c138047128
|
Merge pull request #1146 from timthelion/webhooks-2
Webhooks
|
2023-12-05 21:53:15 +00:00 |
|
Timothy Hobbs
|
7a4210df50
|
my_tickets.html: Trans tags
|
2023-12-04 23:42:49 +00:00 |
|
Timothy Hobbs
|
9b17dc3cbd
|
More formatting fixes on ticket view page
|
2023-12-04 23:38:28 +00:00 |
|
Timothy Hobbs
|
4432802562
|
Fix css for showing ticket followups
|
2023-12-04 23:38:28 +00:00 |
|
Timothy Hobbs
|
83994d07d7
|
Fix updating tickets when opened from my-tickets view
|
2023-12-04 23:38:28 +00:00 |
|