Georg Lehner
c723873d83
FIX: replace hardcoded urls with Django generated ones.
...
The My Tickets view generated ticket urls with a '/view' string prefix. This
is replaced by proper Django URL resolution.
The public and staff ticket view used a '../../' string prefix which brakes in
the public ticket view. They are both replaced with proper Django URL resolution.
2024-04-17 21:17:41 +02:00
Benbb96
9f7c18e507
Merge pull request #1167 from samsplunks/followup_queue_change
...
Allow to track queue change in follow-ups
2024-04-12 15:07:26 +02:00
Sam Splunks
a775622521
Create ticket change through instance relationship
...
Co-authored-by: Benbb96 <Benbb96@users.noreply.github.com>
2024-04-12 10:44:56 +02:00
Sam Splunks
5b39c9aeeb
Update forloop for queues with explicit variable names in ticket template
...
Co-authored-by: Benbb96 <Benbb96@users.noreply.github.com>
2024-04-12 10:39:58 +02:00
Sam Splunks
62ef86a047
Settings assertion values in hours
2024-04-09 13:45:41 +00:00
Sam Splunks
aa5e2d0c67
Fixed test comment
2024-04-09 13:33:20 +00:00
Sam Splunks
d1af580483
Remove queues exclusion at the end of test
2024-04-09 13:32:11 +00:00
Sam Splunks
6e845f6351
Adding test for multiple exclusion queues through follow-ups
2024-04-09 13:27:42 +00:00
Sam Splunks
f4ab7a5226
Refactored time_spent calculation queue exclusions to reflect queue changes over time
2024-04-09 13:25:35 +00:00
Sam Splunks
e372f4447b
Adding test_update_ticket_queue test
2024-04-09 12:18:43 +00:00
Sam Splunks
e526c21aef
Update ticket queue foreign key id
2024-04-09 12:05:32 +00:00
Sam Splunks
33b3216d38
Merge branch 'django-helpdesk:main' into followup_queue_change
2024-04-09 12:01:12 +02:00
Christopher Broderick
c893d9b7d7
Merge pull request #1166 from samsplunks/main
...
test_time_spent_auto.py cleanup
2024-04-08 20:49:57 +01:00
Sam Splunks
bb4e05ba39
Removed unused Queue model import
2024-04-08 12:43:11 +00:00
Sam Splunks
42be32b17b
Allow to track queue change in follow-ups
2024-04-08 12:33:23 +00:00
Sam Splunks
e439acd626
Removed helpdesk_settings USE_TZ
2024-04-08 08:41:27 +00:00
Sam Splunks
27bafa847c
Removed old comment
2024-04-08 08:39:27 +00:00
Sam Splunks
09f504fa3e
Removing unnecessary followup saves
2024-04-08 08:37:00 +00:00
Sam Splunks
210b7b13f8
Removing unused test Client
2024-04-08 08:31:58 +00:00
Christopher Broderick
c9ca97516a
Merge pull request #1164 from samsplunks/main
...
Test set for automatic time tracking of follow-ups
2024-03-29 15:26:23 +00:00
Sam Splunks
b99514f585
Removed useless USE_TZ
2024-03-27 16:27:32 +00:00
Sam Splunks
f5bff3af4e
Clearing some settings at the end of test
2024-03-27 16:22:14 +00:00
Sam Splunks
57ad29f46b
Removed useless setting
2024-03-27 16:20:22 +00:00
Sam Splunks
c16d189104
Testing queues exclusion
2024-03-27 16:19:33 +00:00
Sam Splunks
5e0df47a4f
Adding status exclusion test
2024-03-27 16:15:15 +00:00
Sam Splunks
e3a745f81a
Testing holidays
2024-03-27 16:04:30 +00:00
Sam Splunks
acecc41ec8
Using MIDNIGHT constant instead of number
2024-03-27 15:59:25 +00:00
Sam Splunks
1d8fc2ad42
Opening hours tests and bug fix
2024-03-27 15:56:55 +00:00
Sam Splunks
3be5bbed44
Removed begining of next test
2024-03-27 14:32:56 +00:00
Sam Splunks
f0fb8039ef
Adding USE_TZ = True to comply with 32bits tests
2024-03-27 14:30:56 +00:00
Sam Splunks
d6b37f1c11
Updating time_spent test with multiple follow-ups at multiple time intervals
2024-03-27 14:20:34 +00:00
Sam Splunks
f4bde19511
Fixing a bug to differentiate between 23:59:59 and 24:00:00 end times
2024-03-27 14:19:15 +00:00
Sam Splunks
cf81e0d452
Update simple follow-up time spent calculation
2024-03-26 11:54:23 +00:00
Sam Splunks
0e718a696d
Merge branch 'django-helpdesk:main' into main
2024-03-26 12:49:46 +01:00
Christopher Broderick
b00afd368d
Merge pull request #1165 from django-helpdesk/fix/make-demo-and-docs
...
Fix `make rundemo` and Documentation files
2024-03-17 15:14:29 +00:00
Benbb96
ed1fd8c1f1
docs: 📝 hamronize all docs files (fix indent, code blocks, links, and some wording)
2024-03-12 12:50:16 +01:00
Benbb96
4b096a3010
docs: 📝 fix formatting errors in demo README.rst
2024-03-12 12:50:05 +01:00
Benbb96
cc74b82dee
docs: 📝 Update README.rst with better explanations and formatting + fix broken link
2024-03-12 12:49:58 +01:00
Benbb96
ceb137eb97
chore: 🙈 add .venv folder to gitignore
2024-03-12 12:49:50 +01:00
Benbb96
21799ba142
Revert "Set an absolute path to get the module recognized when running from root folder"
...
This reverts commit c2276ce7e1
2024-03-12 12:49:26 +01:00
Sam Splunks
0be6282bfe
Basic auto time_spent calculation test
2024-02-27 14:49:18 +00:00
Sam Splunks
3bfa0cd8c8
Documen,ting testing a single file set of tests
2024-02-27 09:58:15 +00:00
Christopher Broderick
ed321159fe
Merge pull request #1159 from samsplunks/main
...
Time tracking features
2024-02-27 03:18:24 +00:00
Sam Splunks
6724e29e28
Fixed holidays exclusion format in documentation
2024-02-21 15:36:21 +01:00
Sam Splunks
7a7a39d567
Extracting previous ticket status from latest follow-up with new_status set
2024-02-15 16:16:24 +00:00
Sam Splunks
5482d7b6df
Adding year to HELPDESK_FOLLOWUP_TIME_SPENT_EXCLUDE_HOLIDAYS dates
2024-02-15 15:42:29 +00:00
Sam Splunks
ae7c8c7aea
Raise ImproperlyConfigured if HELPDESK_FOLLOWUP_TIME_SPENT_OPENING_HOURS is out of (0, 23.9999) boundary values
2024-02-15 15:24:55 +00:00
Sam Splunks
02e333cf52
Precise selection of previous status
2024-02-15 09:55:57 +00:00
Sam Splunks
ae89d182a9
Removed duplicate format_time_spent function definition
2024-02-15 09:30:02 +00:00
Sam Splunks
cec1035c2d
Return precisely 86400 seconds for a full day
2024-02-15 09:18:36 +00:00
