1500 Commits

Author	SHA1	Message	Date
Sam Splunks	7a7a39d567	Extracting previous ticket status from latest follow-up with new_status set	2024-02-15 16:16:24 +00:00
Sam Splunks	5482d7b6df	Adding year to HELPDESK_FOLLOWUP_TIME_SPENT_EXCLUDE_HOLIDAYS dates	2024-02-15 15:42:29 +00:00
Sam Splunks	ae7c8c7aea	Raise ImproperlyConfigured if HELPDESK_FOLLOWUP_TIME_SPENT_OPENING_HOURS is out of (0, 23.9999) boundary values	2024-02-15 15:24:55 +00:00
Sam Splunks	02e333cf52	Precise selection of previous status	2024-02-15 09:55:57 +00:00
Sam Splunks	ae89d182a9	Removed duplicate format_time_spent function definition	2024-02-15 09:30:02 +00:00
Sam Splunks	cec1035c2d	Return precisely 86400 seconds for a full day	2024-02-15 09:18:36 +00:00
Sam Splunks	99b49e3f39	Refactoring earliest and latest follow-up time selection logic, also allows for time_spent recalculation if unset	2024-02-15 09:08:25 +00:00
Sam Splunks	b1759520d8	Merge exclusion conditions for time_spent calculation	2024-02-14 14:52:23 +00:00
Sam Splunks	b3cbfdbe09	Added HELPDESK_FOLLOWUP_TIME_SPENT_EXCLUDE_QUEUES setting	2024-02-14 13:36:46 +00:00
Sam Splunks	7e65e3d367	Renamed setting to HELPDESK_FOLLOWUP_TIME_SPENT_EXCLUDE_STATUSES	2024-02-14 13:23:15 +00:00
Sam Splunks	90666a47ba	Adding HELPDESK_FOLLOWUP_TIME_CALCULATION_EXCLUDE_STATUSES setting	2024-02-14 13:21:19 +00:00
Sam Splunks	220f6d56a8	Adding HELPDESK_FOLLOWUP_TIME_SPENT_EXCLUDE_HOLIDAYS setting	2024-02-14 13:03:58 +00:00
Sam Splunks	eb9d947dd6	Update comments	2024-02-14 12:33:20 +00:00
Sam Splunks	a671a9e8dc	Fixed undefined timedelta error	2024-02-14 10:23:31 +00:00
Sam Splunks	c3f6a1caa2	Adding second precision for float conversion	2024-02-14 10:21:34 +00:00
Sam Splunks	05dfde59cb	Include opening hours for follow-up time_spent calculation	2024-02-14 10:16:20 +00:00
Sam Splunks	ed6aa132f3	timedelta seconds property is limited to 86400	2024-02-13 10:31:06 +00:00
Sam Splunks	ab8bd7637d	Adding comment header according to documentation header	2024-02-13 09:30:21 +00:00
Sam Splunks	cd77ac7a9d	Update FollowUp time calculation method	2024-02-13 09:27:12 +00:00
Sam Splunks	f7e3a2b8aa	Automatic absolute time_spent calculation for ticket FollowUp	2024-02-13 08:59:48 +00:00
Sam Splunks	40ef247844	Handle "no label" for status id case (shouldn't happen)	2024-02-05 11:39:45 +01:00
Sam Splunks	c7a9a1ab54	Removed ticket new status logic from templates	2024-02-05 11:34:56 +01:00
Sam Splunks	8b53ef9505	Passing ticket status flow logic to Ticket model	2024-02-05 10:58:42 +01:00
Sam Splunks	6498126b87	Forgot {% endif %} line while pasting code	2024-02-02 16:20:08 +01:00
Sam Splunks	302769e59c	Merge branch 'main' into main	2024-02-02 16:08:33 +01:00
Sam Splunks	827c0b7ed3	Update public ticket view with new settings statuses logic	2024-02-02 15:40:08 +01:00
Sam Splunks	71047e1fac	Allow new settings statuses in "Respond to this ticket" status changes	2024-02-02 15:32:12 +01:00
Sam Splunks	2ff266a612	Fixed pairing parenthesis	2024-02-01 16:28:26 +01:00
Sam Splunks	3e6e39fc39	Fixing missing capitalized Q_OPEN_STATUSES variable	2024-02-01 15:43:56 +01:00
Sam Splunks	ab2c2f79a4	Allow Tickets status choices customization	2024-02-01 15:38:02 +01:00
Ste-KNY	aaafe397c1	Implement Custom delete_queryset Method in QueueAdmin to Resolve Django 1062 Error	2024-01-31 14:13:25 +01:00
Sam Splunks	1bf92a82c4	Removed unused gettext import	2024-01-24 10:59:51 +01:00
Sam Splunks	3e791d98fa	Explicit property naming	2024-01-22 14:39:53 +00:00
Sam Splunks	3537ec7447	Customization of Ticket PRIORITY_CHOICES in project settings	2024-01-22 14:30:44 +00:00
Timothy Hobbs	c9f742227e	Include custom fields in user tickets api endpoint	2024-01-16 22:19:32 +00:00
Timothy Hobbs	b0977a44d0	Remove debug output code from tests	2024-01-04 00:16:47 +00:00
Timothy Hobbs	7aa7f0eca2	Fix custom field sending in new ticket webhook	2023-12-27 19:39:12 +00:00
Timothy Hobbs	7a4210df50	my_tickets.html: Trans tags	2023-12-04 23:42:49 +00:00
Timothy Hobbs	9b17dc3cbd	More formatting fixes on ticket view page	2023-12-04 23:38:28 +00:00
Timothy Hobbs	4432802562	Fix css for showing ticket followups	2023-12-04 23:38:28 +00:00
Timothy Hobbs	83994d07d7	Fix updating tickets when opened from my-tickets view	2023-12-04 23:38:28 +00:00
Timothy Hobbs	27f295098c	Improve webhook env var handling & docs	2023-12-04 23:37:31 +00:00
Christopher Broderick	c959c24b96	Merge branch 'main' into webhooks-2	2023-12-04 08:42:58 +00:00
Christopher Broderick	9db89e6714	Merge pull request #1145 from timthelion/webhooks-1 ... API: Actually send out emails when creating followups via the API	2023-12-04 07:57:36 +00:00
Timothy Hobbs	04bbb27b24	Fix mistake in if chaining	2023-12-03 00:34:29 +00:00
Timothy Hobbs	e708281dcd	Implement webhooks. Fixes #264	2023-12-02 20:57:21 +00:00
Timothy Hobbs	9526ca9820	Do the full update ticket flow when followups are posted from the API	2023-11-30 11:40:11 +01:00
Timothy Hobbs	2360c2ed53	Add My Tickets view to staff menu as well	2023-11-27 11:18:31 +01:00
Timothy Hobbs	e00e19625a	Remove Due Date and Submitter columns from My Tickets view as these are not necessary	2023-11-27 11:14:10 +01:00
Timothy Hobbs	ffb7522e79	Use update_ticket method when placing ticket on hold	2023-11-26 16:40:52 +00:00