Sam Splunks
ed6aa132f3
timedelta seconds property is limited to 86400
2024-02-13 10:31:06 +00:00
Sam Splunks
ab8bd7637d
Adding comment header according to documentation header
2024-02-13 09:30:21 +00:00
Sam Splunks
cd77ac7a9d
Update FollowUp time calculation method
2024-02-13 09:27:12 +00:00
Sam Splunks
f7e3a2b8aa
Automatic absolute time_spent calculation for ticket FollowUp
2024-02-13 08:59:48 +00:00
Sam Splunks
40ef247844
Handle "no label" for status id case (shouldn't happen)
2024-02-05 11:39:45 +01:00
Sam Splunks
c7a9a1ab54
Removed ticket new status logic from templates
2024-02-05 11:34:56 +01:00
Sam Splunks
8b53ef9505
Passing ticket status flow logic to Ticket model
2024-02-05 10:58:42 +01:00
Sam Splunks
6498126b87
Forgot {% endif %} line while pasting code
2024-02-02 16:20:08 +01:00
Sam Splunks
302769e59c
Merge branch 'main' into main
2024-02-02 16:08:33 +01:00
Sam Splunks
827c0b7ed3
Update public ticket view with new settings statuses logic
2024-02-02 15:40:08 +01:00
Sam Splunks
71047e1fac
Allow new settings statuses in "Respond to this ticket" status changes
2024-02-02 15:32:12 +01:00
Sam Splunks
2ff266a612
Fixed pairing parenthesis
2024-02-01 16:28:26 +01:00
Sam Splunks
3e6e39fc39
Fixing missing capitalized Q_OPEN_STATUSES variable
2024-02-01 15:43:56 +01:00
Sam Splunks
ab2c2f79a4
Allow Tickets status choices customization
2024-02-01 15:38:02 +01:00
Ste-KNY
aaafe397c1
Implement Custom delete_queryset Method in QueueAdmin to Resolve Django 1062 Error
2024-01-31 14:13:25 +01:00
Sam Splunks
1bf92a82c4
Removed unused gettext import
2024-01-24 10:59:51 +01:00
Sam Splunks
3e791d98fa
Explicit property naming
2024-01-22 14:39:53 +00:00
Sam Splunks
3537ec7447
Customization of Ticket PRIORITY_CHOICES in project settings
2024-01-22 14:30:44 +00:00
Timothy Hobbs
c9f742227e
Include custom fields in user tickets api endpoint
2024-01-16 22:19:32 +00:00
Timothy Hobbs
b0977a44d0
Remove debug output code from tests
2024-01-04 00:16:47 +00:00
Timothy Hobbs
7aa7f0eca2
Fix custom field sending in new ticket webhook
2023-12-27 19:39:12 +00:00
Timothy Hobbs
7a4210df50
my_tickets.html: Trans tags
2023-12-04 23:42:49 +00:00
Timothy Hobbs
9b17dc3cbd
More formatting fixes on ticket view page
2023-12-04 23:38:28 +00:00
Timothy Hobbs
4432802562
Fix css for showing ticket followups
2023-12-04 23:38:28 +00:00
Timothy Hobbs
83994d07d7
Fix updating tickets when opened from my-tickets view
2023-12-04 23:38:28 +00:00
Timothy Hobbs
27f295098c
Improve webhook env var handling & docs
2023-12-04 23:37:31 +00:00
Christopher Broderick
c959c24b96
Merge branch 'main' into webhooks-2
2023-12-04 08:42:58 +00:00
Christopher Broderick
9db89e6714
Merge pull request #1145 from timthelion/webhooks-1
...
API: Actually send out emails when creating followups via the API
2023-12-04 07:57:36 +00:00
Timothy Hobbs
04bbb27b24
Fix mistake in if chaining
2023-12-03 00:34:29 +00:00
Timothy Hobbs
e708281dcd
Implement webhooks. Fixes #264
2023-12-02 20:57:21 +00:00
Timothy Hobbs
9526ca9820
Do the full update ticket flow when followups are posted from the API
2023-11-30 11:40:11 +01:00
Timothy Hobbs
2360c2ed53
Add My Tickets view to staff menu as well
2023-11-27 11:18:31 +01:00
Timothy Hobbs
e00e19625a
Remove Due Date and Submitter columns from My Tickets view as these are not necessary
2023-11-27 11:14:10 +01:00
Timothy Hobbs
ffb7522e79
Use update_ticket method when placing ticket on hold
2023-11-26 16:40:52 +00:00
Timothy Hobbs
8f71bdac7a
Add tests for user_tickets api endpoint
2023-11-26 12:58:53 +00:00
Timothy Hobbs
5d190c30ab
re-protect public views
2023-11-23 22:52:45 +01:00
Timothy Hobbs
162a368b9d
Remove all mention of obsolute API deactivation switch. The helpdesk frontend
...
now requires the API
2023-11-23 22:23:13 +01:00
Timothy Hobbs
3d4d58b5fd
Fixes #994
2023-11-23 21:58:02 +01:00
Timothy Hobbs
b92c83de39
Implement My Tickets view in public helpdesk
...
Note: This is a breaking change as it forces pagination on the API endoints.
This should have been done from the start as the API without pagination is
useless when there are large numbers of tickets.
2023-11-23 21:50:44 +01:00
Timothy Hobbs
cec90aafdd
Show username in nav header
2023-11-23 20:59:58 +01:00
Timothy Hobbs
4481795c7f
search_for_ticket → class based view
2023-11-23 20:52:27 +01:00
Timothy Hobbs
e128cc0d5c
view_ticket → class based view
2023-11-23 20:48:50 +01:00
Christopher Broderick
da00cf67b3
Update helpdesk/settings.py
...
Co-authored-by: Benbb96 <Benbb96@users.noreply.github.com>
2023-11-15 11:31:45 +00:00
Christopher Broderick
6cba903827
Merge remote-tracking branch 'origin/main' into fix_unassigned_kbitems_not_visible_when_teams_not_active
2023-11-15 01:06:07 +00:00
Christopher Broderick
d65b103cc4
Merge pull request #1139 from timthelion/webhooks
...
Refactor update tickets view
2023-11-15 00:54:32 +00:00
Christopher Broderick
9195e4b738
Unassigned tickets lookup foix when teams is disabled.
2023-11-15 00:42:51 +00:00
Christopher Broderick
9147cb16d5
Changed settings to support simple enable/disable of teams.
2023-11-15 00:41:56 +00:00
Christopher Broderick
9c234494c4
Additional email unit test for alternate multipart without related
...
multipart.
2023-11-15 00:40:43 +00:00
Timothy Hobbs
b0ef6a5484
Fix #1138 by calling update_ticket directly from non-update views
2023-11-14 21:47:12 +01:00
Timothy Hobbs
ade4c3115e
Move update ticket logic out of staff.py
2023-11-14 21:17:37 +01:00
