David Vadnais
3a59dfb846
Merge branch 'django-helpdesk:main' into ENHANCEMENT-escalation-notify-only
2025-03-07 10:03:34 -10:00
Christopher Broderick
fb898af207
Fix spelling
2025-03-07 13:33:41 +00:00
David Vadnais
2085e3ad68
Merge branch 'django-helpdesk:main' into ENHANCEMENT-escalation-notify-only
2025-03-06 20:42:00 +00:00
Christopher Broderick
abdd750e2a
REvert status to not support unassigned since it is a required field.
2025-03-06 12:18:30 +00:00
Christopher Broderick
165adf5230
Change to support the query fixes so that unassigned option works for
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persisting visibility of filters
2025-03-06 02:42:07 +00:00
Christopher Broderick
4ca1ec24dc
Fix isnull test
2025-03-06 02:39:49 +00:00
Christopher Broderick
c30bf866df
Fix multiple problems with search filters and query building
2025-03-06 02:38:42 +00:00
Christopher Broderick
3fab1def95
Fix setting the unassigned (-1) option as selected
2025-03-06 02:37:53 +00:00
David Vadnais
c489bbecbd
Merge branch 'django-helpdesk:main' into BUG-1231-my-tickets
2025-03-03 22:03:20 +00:00
DavidVadnais
f43e0474a7
Issue #1235 - Escalation only notify users
2025-02-03 20:59:39 +00:00
DavidVadnais
6f3549eb5a
Remove ticket_title in favor of title
2025-01-21 18:49:06 +00:00
DavidVadnais
9cbe8ebcfa
Revert "temp fix for titles not updating"
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This reverts commit 010f9fc7641c85f19445df706e3672a19b882207.
2025-01-21 18:38:27 +00:00
DavidVadnais
010f9fc764
temp fix for titles not updating
2025-01-18 02:51:15 +00:00
DavidVadnais
aa5c137a11
Fix for my-tickets div not appending to DOM
2025-01-18 02:07:14 +00:00
Sam Splunks
5ae1c1fdcb
Forcing POST urls for votes
2024-12-06 10:16:14 +00:00
Sam Splunks
9ab10b93e1
Removing Test Client
2024-12-06 10:11:29 +00:00
Sam Splunks
93f6123545
Reverting to TestCase client
2024-12-06 10:07:08 +00:00
Sam Splunks
f7ca446bc9
Fixed url pattern
2024-12-06 10:03:57 +00:00
Sam Splunks
af2fac038c
Update votes with POST method and CSRF token
2024-12-06 09:19:06 +00:00
Sam Splunks
8d2b09bb11
Update kb vote function
2024-12-05 09:47:23 +00:00
Sam Splunks
f710c07927
Escape html entities for followup title in ticket view
2024-12-05 09:35:26 +00:00
Sam Splunks
e0a04b5040
Javascript escape of html entities in ticket title for the My Tickets view
2024-12-05 09:33:17 +00:00
Benbb96
2c24fa9cae
Improve help texts
2024-10-19 16:50:17 +02:00
Benbb96
0a1e73918d
Refactor custom commands with modern syntax
2024-10-19 00:57:44 +02:00
Luca Buoncristiani
a7b3177944
DUPLICATE_STATUS Tickets moved to closed & resolved ones
2024-09-16 10:26:58 +02:00
Sam Splunks
2ec9f01f00
Cleaned EditTicketCustomFieldForm
2024-07-26 11:12:10 +00:00
Sam Splunks
f31f3eb233
Filter custom fields according to settings list
2024-07-26 11:04:54 +00:00
Sam Splunks
8eb883e19e
Adding HELPDESK_SHOW_CUSTOM_FIELDS_FOLLOW_UP_LIST to settings
2024-07-26 10:49:36 +00:00
Sam Splunks
c7b60267eb
Handle case where update_ticket doesn't handle customfields_form
2024-07-26 10:31:22 +00:00
Sam Splunks
9ee0207c3c
Save custom fields in a followup
2024-07-26 10:02:05 +00:00
Sam Splunks
8901086a80
If title cannot be retrieved from POST, default should be ticket.title
2024-07-26 09:08:10 +00:00
Sam Splunks
f8cccbcf0a
Display custom fields in Follow-up form
2024-07-26 08:46:26 +00:00
Christopher Broderick
0a2ceca8dd
Merge branch 'main' into time_spent
2024-07-22 11:01:52 +01:00
Sam Splunks
df46695bb1
Moving python time_spent calculation to database aggregation
2024-07-10 10:54:17 +00:00
Sam Splunks
f7c697ade5
delete_query view is expecting a pk field
2024-07-09 14:04:28 +00:00
Georg Lehner
66ba2d076a
Merge branch 'django-helpdesk:main' into attachment-enable-setting
2024-06-14 18:33:19 +02:00
Georg Lehner
9228c7fbd0
Fix Fix: correct variable name and test
2024-06-12 15:04:23 +02:00
Georg Lehner
80ae20d1ac
Fix: Saving tickets with attachments disabled raises error
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Exclude code where followups add their attachments to a new ticket.
Make helper function _attach_files_to_follow_up() more robust.
2024-06-12 14:58:00 +02:00
Georg Lehner
665e4008e7
Cleanup Dependency/Resolves form code
2024-06-10 17:33:08 +02:00
Georg Lehner
0b38f1d5bd
Remove superfluous use of Value() in When clause
2024-06-10 17:27:43 +02:00
Georg Lehner
20cd08fe28
Do not show attachments in public tickets if not enabled, fix attachment upload if enabled
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Attachments in followups were still shown (if they existed) even if
HELPDESK_ENABLE_ATTACHMENT was set to False.
If attachments were enabled it was not possible to upload them because
the JavaScript code for uploading attachments to public was not loaded
in the template.
2024-06-10 12:47:13 +02:00
Georg Lehner
78cf89ca9b
Exclude related JavaScript function from staff Ticket view when attachments are not enabled
2024-06-10 11:24:00 +02:00
Georg Lehner
54864b2c1e
Rewrite dependency tickets ordering, using Case annotation
2024-06-10 10:08:07 +02:00
Georg Lehner
ec603347c7
Improve code quality
2024-06-08 22:32:05 +02:00
Georg Lehner
2cb9d382cb
Only show open ticket as dependency/parent candidates
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It makes no sense to make a ticket depend on an already closed
ticket, or to make a closed ticket depend on another.
The only case I can think of is to create such a relationship in
hindsight for documentation purposes. This can be implemented by
adding an admin interface or giving the administrator more choices.
2024-06-08 18:49:53 +02:00
Georg Lehner
7bf21685b3
Fix: remove unused and undefined context variable
2024-06-08 12:52:10 +02:00
Georg Lehner
bc764b50c1
Fix: itertools are superseded by NotIn ORM operator
2024-06-08 12:12:56 +02:00
Georg Lehner
25c36a6f5c
Restrict ticket selection for dependencies and parents
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When adding a dependent or parent ticket, the choice field in the
ticket selection form excludes:
- All existing dependencies of the current ticket.
- All existing parent tickets of the current ticket.
- The current ticket itself.
The first two prevent immediate circular references: A dependency
cannot be a parent and vice versa. Deeper circular references are
not covered by this: a ticket can still be its own grandchild.
They also prevent current behavior of throwing an `IntegrityException`
when selecting a dependency or parent.
The third one prevents also a quirky behavior: until now, specifying the
ticket itself as parent or dependency just does not save the
dependency and does not issue a warning either.
2024-06-08 12:11:01 +02:00
Georg Lehner
b52ab69c42
Order dependend ticket with NotIn ORM operator instead of itertools
2024-06-08 12:00:43 +02:00
Georg Lehner
3dcbdad638
Fix: helpdesk settings are imported as settings
2024-06-07 18:04:05 +02:00
